Lilac Lettings and Sales Wigan reviews

★★★★★ 5/5

Trustpilot

House Move

The whole transition from deciding on the house we wanted to getting the keys, was such a smooth operation. Debby and Mark are fantastic and very thourough, explaining every detail, even the smallest details which can be often overlooked. Their reliability is second to none, I would strongly recommend lilac Lettings Ltd for all your house/business needs. A great job, thank you Debby and Mark for all your effort and time. Peter

Peter · 10 April 2026

★★★★★ 5/5

Google

Where do I start? From the very beginning of our house-hunting mission we were treated to the absolute best service that I've ever experienced from a letting agent. Having moved from a private landlord who was superb in every way, I figured we would have been spoiled and that we wouldn't find the same service anywhere else, least of all with an agency! But my word, Lilac tick all the boxes and more! The first property we looked at just wasn't for us. I explained to Deb what I was after and in a heartbeat she was able to suggest a property within our budget that met all of our requirements. Went to visit the property in record timing and got the ball rolling with references and such when we knew that it was perfect for us. Within days the references were all collected and a "Tenant Passport" created through Lilac's chosen 3rd party. This would make renting easier for us in the future should we choose to move. Deb and the team were kept up to date every step of the way and the minute that the 3rd party reference agency had approved us, they were on the phone and got the ball rolling. From the moment of us being told we had to move (Landlord selling where we were living) to the moment of us taking the keys and moving in could have all been accomplished in 5 days had we chosen to. As such, our finances meant we had to wait a week and Lilac were more than happy to accomodate that. So, we've been living in our new home for well over a month now and are very happy here. We've had to report a few issues with the house such as a faulty window latch and a small leak in the garage roof, but reporting faults is absolutely genius with Lilac. They give you a weblink to report it all, with an option to upload photos allowing them to get a quote for the work to be done faster and more efficiently. Lilac truly embraces modern technology to improve the letting experience for both the landlords and the tenants. I don't think we will be looking to move anytime soon, but rest assured we will only be moving when Lilac have somewhere else for us to go as I don't want to use any other letting agents every again, least of all the National letting agents that aren't a patch on this local, family run firm. Thanks Deb and the team there. We're truly very happy with the service you've given and look forward to dealing with you all throughout our tenancy.PositiveResponsiveness, Quality, Professionalism

William · 23 November 2025

★★★★★ 5/5

Google

Just wanted to say a big big thank you to Lilac Lettings for looking after me and my family's properties over the last 10 years. You have rented properties for us, sold properties, done building work, fitted bathrooms and decorated properties etc, nothing has been too much trouble. You have provided a true professional service, making my life and my families life a lot easier. Missing you all already. Thanks Nina xx

Nina · 3 May 2025

★★★★★ 5/5

Trustpilot

We had a very good experience selling…

We had a very good experience selling our house with this agency. The whole process was handled professionally, efficiently, and with great communication from start to finish. They were always available to answer our questions and made everything much less stressful. We truly appreciated their support, honesty, and dedication. We highly recommend them to anyone looking to buy or sell a property.Thank you

Elena · 27 May 2026

★★★★★ 5/5

Trustpilot

I have had the privilege of signing my…

I have had the privilege of signing my tenancy agreement with the company and I was very impressed by the director of the company and staff. They went above and beyond and were very helpful and very professional in their approach to myself and the Landlord. Brilliant family run business and will always use them again. Massive thank you to the company.

MRMATTHEWCOOPER · 15 April 2026

★★★★★ 5/5

Google

My family has had the privilege of working with Lilac Lettings & Sales Limited while going through the exciting process of finding a bigger place to call home. From the very beginning, Cheryl handled our initial enquiry with care, taking the time to listen and build a genuine relationship that made us feel welcome and valued straight away. Deb (with the long hair) then guided us through the checks and references with a calm and professional approach. She took the time to explain everything clearly, reassured us whenever we had concerns, and made what could have been a stressful part of the process feel smooth and straightforward. Her friendly manner instantly put us at ease, and we felt we were in very safe hands. When it came to viewing the property, Mark gave us a detailed tour, pointing out the little things we might have missed and answering all of our questions with patience. Deb (with the short hair) also played a big part in the process, giving us knowledgeable advice on energy and property details that really helped us feel confident in our choice. From start to finish, every step was clearly explained, and we always felt supported. As a family, we couldn’t have asked for a smoother, more positive experience. It has truly been an amazing journey, and we are so grateful to the Lilac team for helping us find our new home. Thank you very much!

Jack · 1 October 2025

★★★★★ 5/5

Trustpilot

Really pleased with the service

Really pleased with the service from Lilac Lettings. The team were friendly, helpful and always quick to get back to us. They made the whole process easy and stress-free, and we’re now happily settled into our new home. Thanks again!

Elisha · 7 August 2026

★★★★★ 5/5

Google

Amazing experience from start to finish! Massive thank you to Debbie for assisting with the purchase of our new house- such a star ⭐️⭐️⭐️⭐️⭐️ Sam, Josh & Willow x

Samantha · 17 September 2025

★★★★★ 5/5

Trustpilot

A Fantastic Experience with Lilac Lettings

Lilac Lettings have been absolutely wonderful from the very beginning. We rented our first ever home with them in our early 20s, and they've always been there to support us and offer advice whenever we've had questions.

Coriann · 6 August 2026

★★★★★ 5/5

Trustpilot

Our First UK rental made Easy

My wife and I would like to Thank Deborah and her team at Lilac Lettings,for assisting us in our first rental in the UK and making us feel less stressed with the whole process.

Mahomed · 21 June 2025

★★★★★ 5/5

Trustpilot

Amazing, friendly team!

The whole process of enquiring, viewing, referencing and signing was seamless. The Team were professional, friendly and helpful from start to finish, and I would highly recommend Lilac for any house hunting needs!

Helen · 6 August 2026

★★★★★ 5/5

Google

From the moment Deb, Mark and the staff helped to find me a suitable property to rent right up to such a time where they had to help me find alternative accommodation , I felt Lilac Lettings had my interests in mind . I found them to be very helpful , very professional and very knowledgeable of the area and of the Lettings market . As a tenant I would strongly recommend their services . Thank you Deb, Mark and all at Lilac All the best for the best

Lorenzo · 23 October 2022

★★★★★ 5/5

Trustpilot

I have used Lilac for both letting and…

I have used Lilac for both letting and sales they provided excellent service for both. You can always get in contact and any issues resolved quickly and efficiently. They are a local family business and all aware of what is happening with your property. Payments are made on time with full statements issued. They are excellent at liaising with tenants and purchasers and keep you fully informed.

Catherine · 31 August 2025

★★★★★ 5/5

Trustpilot

Caring and Professional

Really caring staff, as well as very professional and use modern and up to date practices that make renting easy.

Paul · 1 September 2026

★★★★★ 5/5

Google

Thank you Debbie and your team from Lilac Lettings & Sales Ltd, we absolutely love our new house. You have been fantastic and helpful from the day we made an offer until we moved. We would recommend anyone who wants to buy or rent a house to use Lilac Lettings & Sales Ltd. We are new to the area and you made us feel welcome and helped us to settle in the area. Thank you very much, your service and professionalism is second to none. Family friendly, bespoke run business. From Ethel & FamilyPositiveResponsiveness, Quality, Professionalism, Value

Anthony · 23 October 2021

★★★★★ 5/5

Trustpilot

Where do I start? Absolutely superb!

From the very beginning of our house-hunting mission we were treated to the absolute best service that I've ever experienced from a letting agent. Having moved from a private landlord who was superb in every way, I figured we would have been spoiled and that we wouldn't find the same service anywhere else, least of all with an agency! But my word, Lilac tick all the boxes and more! The first property we looked at just wasn't for us. I explained to Deb what I was after and in a heartbeat she was able to suggest a property within our budget that met all of our requirements.Went to visit the property in record timing and got the ball rolling with references and such when we knew that it was perfect for us.Within days the references were all collected and a "Tenant Passport" created through Lilac's chosen 3rd party. This would make renting easier for us in the future should we choose to move.Deb and the team were kept up to date every step of the way and the minute that the 3rd party reference agency had approved us, they were on the phone and got the ball rolling.From the moment of us being told we had to move (Landlord selling where we were living) to the moment of us taking the keys and moving in could have all been accomplished in 5 days had we chosen to. As such, our finances meant we had to wait a week and Lilac were more than happy to accomodate that.So, we've been living in our new home for well over a month now and are very happy here.We've had to report a few issues with the house such as a faulty window latch and a small leak in the garage roof, but reporting faults is absolutely genius with Lilac. They give you a weblink to report it all, with an option to upload photos allowing them to get a quote for the work to be done faster and more efficiently.Lilac truly embraces modern technology to improve the letting experience for both the landlords and the tenants.I don't think we will be looking to move anytime soon, but rest assured we will only be moving when Lilac have somewhere else for us to go as I don't want to use any other letting agents every again, least of all the National letting agents that aren't a patch on this local, family run firm.Thanks Deb and the team there. We're truly very happy with the service you've given and look forward to dealing with you all throughout our tenancy.

William · 19 October 2021

★★★★★ 5/5

Trustpilot

Amazing experience

I can't thank Debra and her team at Lilac Lettings enough for turning what was my nightmare into a positive experience. They went above & beyond to help me secure my new home . They are both professional, kind, efficient, empathetic & most of all care & nothing is too much trouble. I was updated regularly with progress. If you are looking to Rent/Buy or Sell you will not find a better Agent. Highly recommend.

Sue · 28 March 2022

★★★★★ 5/5

Trustpilot

I was a tenant of Lilac Lettings for 5 years…

I was a tenant of Lilac Lettings for 5yr. I have rented for most of my adult life and I can honestly say, these guys, are by far, the... most professional, friendly, efficient and helpful letting agents I have ever had! Any issues with the property were quickly resolved. They went above and beyond to help me when my landlady decided to sell, whether it be talking through everything in regards to the move, keeping me updated on any rental properties they were taking on, consoling me over the phone when I was struggling, even taking a car load of my belongings to my new home! I can not thank Team Lilac enough! You guys are worth more than 5* in my eyes each and everyone of you! Thank so much!

Alison · 21 October 2020

★★★★★ 5/5

Trustpilot

Lilac lettings are sincere and…

Lilac lettings are sincere and trustworthy persons. I moved from one city to another and they supported me effortlessly. I highly recommend them.

Pearlandee · 3 July 2026

★★★★★ 5/5

Trustpilot

I have recently moved into a property…

I have recently moved into a property via lilac Lettings,I couldn't of asked for a better agency they are a family run business and they actually make you feel part of that family, I viewed my property and I was in within a week,can not fault them for anything as I had a few problems at first but Deb kept communication with me every day not like other agencies I've let off in the past where you have to keep chasing them up,they offer excellent service from start to finish and I actually feel like I've made a friend in Deb as she has helped me so much. If anyone is looking for a property I highly recommend them 110%,I'm happy where I am now and cant see myself moving in the near future but if I did I'd be straight on to the lilac team,they go that extra mile to help you!! Keep up the good work lilac team and thank you so much Deb x

Adele · 10 July 2020

★★★★★ 5/5

Trustpilot

Amazing service throughout the process

Amazing service throughout the process, remembering the little details and making everything so easy.

Hannah · 24 August 2026

★★★★★ 5/5

Trustpilot

Great experience renting with them

Great experience renting with them. They are efficient, professional, and sort out issues immediately. Highly recommended!

Shirin · 10 August 2026

★★★★★ 5/5

Google

I recently rented a property via Lilac Lettings and the service from start to finish was outstanding. Debra and the team went above and beyond to ensure that I was able to move into the property quickly and efficiently, and despite me being a somewhat demanding customer, owing to my circumstances at the time, they did everything with a smile and with complete professionalism. I cannot rate highly enough and were it possible to give 6 stars then I most certainly would.

James · 24 October 2019

★★★★★ 5/5

Trustpilot

Superb in every way

I recently rented a property via Lilac Lettings and the service from start to finish was outstanding.Debra and the team went above and beyond to ensure that I was able to move into the property quickly and efficiently, and despite me being a somewhat demanding customer, owing to my circumstances at the time, they did everything with a smile and with complete professionalism.I cannot rate highly enough and were it possible to give 6 stars then I most certainly would.

James · 9 July 2019