Trusted Agent profile · Wickford
Verified
★★★★★
854 reviews across 3 platforms
10 High Street, Wickford, SS12 9AZ
Balgores Incorporating Rona's office in Wickford, at 10 High Street, is rated 4.6 out of 5 across 854 reviews on three platforms, including 122 Google reviews rated 4.8.
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Every review we hold for the Wickford office, from every platform, shown as written. First names only.
5/5
TrustpilotMortgage advisor
Having used other advisers previously, I was recommended Gemma from someone.What a pleasure, quick to respond and was very able to answer all my questions. She managed to sort my mortgage in less than a month. Great service, cannot recommend enough. Also big thank you to rohima for her excellent work.
5/5
TrustpilotI would highly recommend Reece Woodhall…
I would highly recommend Reece Woodhall to turn to at Balgores property for help in regards of any queries you have. Our moving in went super smooth from the moment we found a property on their website, all thanks to Reece.
5/5
TrustpilotMASSIVE thanks to Joe
MASSIVE thanks to Joe! He is a true gentleman and man of the word. Literally made it sooo easy for us(first time buyers). Always in touch, always gets the job done. Never seen such a good agent in my life!
5/5
TrustpilotAmazing service
I can not recommend Abbie, Donna and the team @ balgores enough. Abbie was amazing and made buying our new home relaxing and stress free. She has been in contact the whole time and always happy to help me even on her days off!!!!Thank you again, we absolutely love our new home x
1/5
TrustpilotThis is from a perspective of someone…
This is from a perspective of someone who worked at Balgores and saw how clients and buyers were treated as as staff.i left Balgores this month due to being sworn at a lot in the office as well as shouted at I was spoken to in a certain way and I had enough of this I noticed that the men in the office wouldn’t help the lady vendors or buyers as much and did they didn’t get mortgage/ solicitors out of them then they wouldn’t get the property! Unfortunately this is just how it is I handed my resignation in and moved company’s they said not to work my notice period as I’m a “competitor” now with the new company and said I would be paid the same as they have already threatened me with no pay for a week even though I did work that last week. It’s a awful company over all such a shame as Essex office is lovely Gravesend however not so much
5/5
TrustpilotIf I could give six stars I would
If I could give six stars I would! Great service from valuation to handing keys over on move day. Billy and his team where extremely attentive & professional throughout. I cant speak highly enough of Balgores of Hornchurch.
Hi Matt,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. I'll be sure to pass your praise along to Billy! Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
5/5
TrustpilotMortgage advisor
Great team. The whole process was explained from day one and made simple. There was no hidden cost. They were very helpful and even went all the way to help with further unexpected issue. Would definitely recommend for their service. Thank you Abi & Mackenzie
5/5
TrustpilotBalgores Hornchurch were fantastic
I would definitely recommend Balgores Hornchurch. The whole team are extremely professional and hardworking. Selling a property can be a really stressful process but I felt supported and looked after throughout. Thank you to Billy and Callum for your passion, great personalities and knowledge. Thank you to Donna (Sale Progressor) who worked tirelessly on our behalf - your reassuring phone calls were priceless!
5/5
TrustpilotThank you Joe at Brentwood
Joe at Brentwood has worked hard to get our purchase through as fast as possible. His communication has been spot on and we can’t recommend him enough. He’s friendly and professional and supported us to make the process as stress-free as possible. Joe is someone who goes above and beyond. Thank you.
5/5
TrustpilotThank you to Donna in after sales.
Thank you to Donna in after sales for her help in navigating a particularly difficult chain. I am sorry if I was terribly annoying! We got there in the end.
5/5
GoogleMy sale was acheived without fuss and in spite of Covid 19 and Christmas went thro with the minimum of delay. I would use again if the situation presented itself.
Dear Mrs Miller Many thanks for your kind review. We are delighted that the sale of your … More
5/5
TrustpilotThank you Joe Hayes @Balgores for outstanding service
Thank you Joe Hayes @Balgores for selling our house so professionally. Excellent service and communication all of the time. A pleasure to use and always at the end of the phone. Excellent at chasing up progress and people when necessary. I would unreservedly recommend Balgores to anyone. Never let us down and were professionals all the way through. Thank You very much.
5/5
TrustpilotJoe Hayes Brentwood
Joe Hayes at Balgores Brentwood was brilliant during our purchase process. He was very efficient in chasing people up to get us to the point of exchange, and always got back to me when he said he would. He was friendly from the outset and very reliable. We would certainly look to use Balgores again in the future for our property needs.
5/5
TrustpilotHighly Recommend
We recently sold a property with Josh at Balgores, Josh was brilliant, he was very professional and dealt with the process quickly before then passing it to Sarah the Sales Progressor to continue the sale. Sarah was also brilliant, she dealt with our sale amazingly and was so helpful with any issues we had. We can't recommend these two highly enough!!
1/5
TrustpilotAbsolutely terrible!!!
I inherited Balgores when they bought out my property management company, and it has been the worst experience ever. If i could give them zero stars I would. Do not let Balgores manage your property because my experience with them is that they don’t give a damn, and just collect your money every month. An inspection was not done of my rental house in two years, they “forgot” to pay me for three months, and then when I requested my rent they shorted me a month until I requested they rectify it, they have charged me double for repairs, won’t give me copies of documents because “they are in storage”, and don’t attend to hazardous items on property inspections until you bring them to their attention, etc. It has just been a complete nightmare!!!!!Update March 2024I requested that I get my property back in March 2022, via an email to Paul Loding, regional lettings manager. I don't believe that initiated the process because he never responded to my request. Six months later, I made the same request to Amanda Farmer, and I believe that she got the ball rolling. I have a 12 month lease with a clause stating that I would get my property back with the tenants rehoused in approximately 60 days. It is 2 years later, and I keep being told that the council has nowhere to put the tenant. I have not had an increase in my rent in 8 years so I know that I am not getting the fair market value in rent. I feel that I have been misled because I was not told that the 60 days could be two years or more, as far as getting my house back vacant, as I would never have signed up for that. It is as though it is not my property. I am very upset as I cannot sell my property as I had planned. Their resolution is to advise me to get a solicitor! I would advise everyone not to enter into any letting contracts with Balgores. Furthermore, I am not getting copies of contractor invoices that I have been asking for since October of 2023. I don't know why that is an issue with Balgores, as the previous company was transparent and would freely provide me with contractor invoices promptly.
5/5
TrustpilotUpminster Branch
Would like to say a massive thank you to Peter, Donna, Claire and Abbie from the Upminster Branch. The teams help and efforts in securing our first property made the process so much easier! Would have no hesitation in using Balgores again in the future! GC & HL
5/5
TrustpilotExcellent service
Excellent service from Joe Hayes and the team at Brentwood. All staff we spoke to were helpful and friendly during the sale process. Joe was always calm and reassuring during what was for us a very stressful time! He helped speed things up before exchange when things became a little complicated! No hesitation whatsoever in recommending them!
5/5
TrustpilotExcellent team
Excellent team, special thanks to Peter Walker and Claire Dartnell. Keeping us updated during the whole buying process and stress free.
5/5
TrustpilotA big thank you to Balgores at Hornchurch.
A big thank you to Kellee Newman and Donna Hickey and team at Balgores Property in Hornchurch. There dedication was much appreciated and they were always at the end of a phone with good advice and help. We definitely couldn't have done it without them. They come highly recommended. Best wishes to you both.
5/5
GoogleGreat service thanks for all yiur hard work . Worked over and above from start to.finish Many thanks
Good morning, Thank you for your review. We love hearing positive feedback from our clients and we'll pass your kind words along to our the team. We really appreciate you taking the time to provide us with feedback. Thanks again, Balgores Property Group
1/5
TrustpilotExtremely unprofessional
Extremely unprofessional, like others have similarly experienced, they do not respond to email enquiries nor telephone calls. Rather u helpful and abrupt when you contact on their social media and only reply on there as it’s a public platform. I will never recommend this business and I will make sure others know how they act towards potential tenants, maybe they discriminate against a certain group, who knows. But sadly, a very negative experience and for that I will never recommend this company. They also then remove any comments with negative experiences shared on their social media.
5/5
TrustpilotI have just worked with Sam from…
I have just worked with Sam from Brentwood on a case together and his communication between me and the client was amazing, clients were always kept up to date and in return we have now exchanged. Thanks Sam!
5/5
TrustpilotPurchase completed in under 6 weeks!
Purchase completed in under 6 weeks! James was brilliant in handling the initial viewing and negotiations to help us secure the property the same evening! Donna was superb in talking to both sides and chasing docs to avoid any delays. The office are always on the ball with calls & emails, I couldn't ask for more from an estate agent!
5/5
TrustpilotBalgores Chelmsford were amazing
Balgores Chelmsford were amazing, after a complicated sale they were so helpful and supportive. Richard and Sarah kept us informed every step of the way
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