Trusted Agent profile · Whitstable
Verified
★★★★★
1,242 reviews across 2 platforms
87 High Street, Whitstable, CT5 1AY
Miles and Barr's office in Whitstable, at 87 High Street, is rated 4.6 out of 5 across 1,242 reviews on two platforms, including 406 Google reviews rated 4.8.
Every review we hold for the Whitstable office, from every platform, shown as written. First names only.
3/5
TrustpilotA fantastic property manager
Miles and Barr managed the property we let for 14 years. We had numerous property managers in that time and it has only been in the last 6 months since Rachel Hodson took over we have been totally happy. Rachel was an excellent communicator, keeping us up to date, answering questions in a timely manner and finding out if she didn't know. If she had been our property manager for the whole time,j I would have given 5 stars.
4/5
TrustpilotFriendly and professional
Our experience involved a complicated property sale so we needed a lot of support and guidance which Miles and Barr definitely gave us. There seemed a lot of information at the beginning which took time to take in. We gradually got to know each person in the different stages of the sale process - everyone was friendly and professional. We were kept well informed and our questions answered. With a lot of effort by Denise, our sale progressor, to keep our sale chain together in the final stages, our sale was successful. Our recommendation and thanks to everyone at Miles and Barr
Thank you for sharing your experience, Rosemary. We are glad to hear that our team provided the support and guidance you needed during your complicated property sale. We apologise for any overwhelming information at the start, but we appreciate your recognition of our friendly and professional service. Your recommendation means a lot to us, and we are here to help if you need anything further
5/5
GoogleWe selected Miles & Barr to sell our large family house back in January. I'm so pleased we did! Selling a house can be a nerve racking journey but the team in Whitstable kept us informed of progress weekly and after a slow start we sold in February. A special mention goes to Megan Dyer who managed negotiations beautifully and also proved to be a very helpful liaison point between ourselves and our buyers over what were 'trivial' but important matters that just needed a quick, direct conversation. We also used their suggested solicitors (Boys & Maughan, Birchington). Hannah Kemp was fabulous! Well done team Miles & Barr!
Thank you so much for the five-star review Sue. The team are over the moon with your kind words. All the best in your new home and we look forward to helping you again in the future.
5/5
TrustpilotMiles & Barr Ramsgate are Superb!
Miles & Barr were Superb! My experience with the Ramsgate branch was one of sheer delight. My viewing appointments with Sophia and her colleague were carried out with extreme professionalism and a great deal of friendly, genuine attention. I was thoroughly impressed with Becky, who was exceptional throughout my home purchasing process, helpful, quick to respond and so kind. I would whole-heartedly recommend Miles & Barr to anyone, they were really amazing I would be more than happy to engage with their services in the future.
Thank you for sharing your delightful experience with us. We are thrilled to hear that our team provided you with professional support and genuine attention throughout your home purchasing process. It's wonderful to know that you found our service efficient and our local expertise valuable. We look forward to assisting you again in the future
5/5
TrustpilotMe and my partner dealt with Abigail…
Me and my partner dealt with Abigail Burch, she gave us excellent communication and helped us through needing maintenance and moving out of our flat! The process went nice and smooth and couldnt be more grateful for the help !!🥳
Thank you for sharing your experience, Queenieb. We're pleased to hear that Abigail provided excellent communication and support during your move. Our goal is to ensure a smooth process, and it's great to know we achieved that for you. We appreciate your kind words and wish you all the best in your new home!
5/5
TrustpilotProperty Sale
Miles and Barr (in particular Becky White) were very helpful during the sale and responded promptly with any questions i had. As i live overseas, it was important to have a local contact point that was able to help with a range of issues and concerns.
Thank you for sharing your experience, Geoff. We're delighted to hear that our support was helpful and efficient during your sale. Having a local contact is essential, and we're glad that Becky, your sales progressor could provide that for you. If you have any further questions, please don't hesitate to reach out to us.
5/5
TrustpilotVery pleased with the team at Miles and…
Very pleased with the team at Miles and Barr for recently selling my property. I initially chose them thanks to the warm and professional approach of Maddy at the front of house. Shea then provided a well-researched valuation and responded quickly to all of my questions. Kayleigh expertly negotiated an offer and timescale that worked perfectly for everyone in our chain. Finally, Emily handled the sales progression with empathy and complete regularity; her weekly updates provided a level of reassurance I haven't experienced with other agents. I am so glad I went with Miles and Barr and would highly recommend them if you are thinking of selling your home.
Thank you for sharing your wonderful experience, Ben. We're thrilled to hear that our team provided you with professional support and clear communication throughout the process. It's great to know that our local expertise and integrity helped you achieve a successful sale. We truly appreciate your recommendation and wish you all the best in your new chapter
5/5
TrustpilotThe staff are very helpful
The branch staff are very helpful, polite and friendly and have had a positive experience with them during viewings and when I came into branch to ask questions. Denise who has been dealing with our move has been very good at answering all our questions and we had a lot as first time buyers.She is also really cheerful and down to earth, so has made the whole process feel less intimidating! The process was broken into manageable steps so would recommend for first time buyers to go with M&B Canterbury as they have made it less overwhelming for us. It helps they worked alongside our solicitors, PLS, who they got in touch with us. I believe this made the process more smooth and less stressful.
Thank you for sharing your wonderful experience, Rachael. We're thrilled to hear that our team provided you with helpful and friendly support during your journey as first-time buyers. It's great to know that Denise made the process feel manageable and less intimidating. We appreciate your recommendation!
5/5
TrustpilotNadine Roberts
Nadine Roberts, Senior Sales Progressor provided invaluable support in the latter stages of our property purchase through Miles and Barr. Her regular “check ins” with us and timely communications when the going became tough with our sales chain were supportive and we feel, integral, in bringing the extremely fraught exchange and completion process to a satisfactory conclusion. We really appreciated both her professional and reassuring manner and “safe pair of hands” in supporting both our Seller’s interests and ours and in facilitating communications lower down our chain. Nadine provided excellent customer service and both complimented and completed our earlier 5* experience with Miles and Barr colleagues, in their role as Selling Agents within the Broadstairs area. Trustworthy and Exemplary recommendation to anyone seeking Estate Agency services in and around Broadstairs. With thanks to all the Team
Thank you for sharing your experience with us. We're thrilled to hear that Nadine provided invaluable support during your property purchase. Her professional and reassuring manner truly reflects our commitment to integrity and customer value. We appreciate your trust and recommendation.
5/5
GoogleAs always, Phil was professional and friendly. He arrived before our viewing and made himself familiar with our property. Tried to make friends with our dogs without much success 😄 was really thoughtful to receive a text message after the viewing with some feedback. Thanks Phil 👍 …
Thank you for your lovely review! We’re pleased to hear Phil was helpful, friendly, and fully prepared for your viewing in Broadstairs. Being ready and attentive at every house appointment is an important part of the service we provide as a local estate agency and were really pleased that you have left us a review. Kind regards, Dan Woodward Sales Director
5/5
TrustpilotGreat viewing experience
Lynette was the perfect person to introduce us to Canterbury and its properties. She understood straight away what we were looking for and took us around to show us. Big plus was that she was able to drive us around.
Thank you for your kind words, Peter. We're thrilled to hear that Lynette provided you with excellent support and showcased Canterbury's properties effectively. We appreciate your feedback and look forward to assisting you again in the future.
5/5
TrustpilotHuge thank you to Louise Daly and the team
Huge thank you to the team, especially Louise Daly who has been wonderful getting this first time buyer’s purchase over the line. Louise has been instrumental in communication and helping to resolve issues, and making the whole process stress free. Very happy and grateful! ☺️
Thank you for your kind words, Jo. We're thrilled to hear that Louise, your sales progressor, provided such excellent support and made your first-time buying experience stress-free. We pride ourselves on clear communication and professional integrity to ensure our customers feel valued. If you need anything else, please don't hesitate to reach out to us.
5/5
TrustpilotI had a wonderful experience dealing with Emily
I had a wonderful experience dealing with Miles & Barr, Emily was outstanding and so helpful and friendly. She kept me updated constantly and was always putting my mind at rest. Would throughly recommend them. Big thank you to Emily ❤️
Thank you for sharing your wonderful experience, Jo. We are thrilled to hear that Emily provided outstanding support and kept you updated throughout the process. We truly appreciate your recommendation and will pass on your kind words to Emily.
5/5
GoogleHad dealings with James from Ewe move a couple of years ago regarding potentially buying a property they had listed. The property purchase didn’t quite work out for us due to personal circumstances but we decided to go with Ewe Move to sell our house as James was so patient and professional in the first place, and we were not disappointed as we sold the house within 24 hours of going to market and the whole process was completely painless and smooth running with fantastic communication from both James and the team! We will certainly be looking to use them again in the future and would definitely recommend to others. regards Jason and Marianne.
4/5
TrustpilotSelling and buying a house is always a…
Selling and buying a house is always a stress process but the service we received from our sales progressor Louise made it more manageable. Louise was always available when needed and provided great communication with the chain and always happy to assist when needed.
Thank you for sharing your experience, Harriet. We're glad to hear that Louise's support made the process more manageable for you. If there's anything more we can do to assist you, please feel free to reach out.
5/5
TrustpilotRenting with Miles & Barr was great
Renting with Miles & Barr was great, easily one of the best agencies we’ve rented from before. Madison was quick to respond to any issues we had over our two year tenancy and quickly found the solutions we needed.
Thank you for your feedback, Daniela. We're so pleased to hear that our support was efficient and that Madison was quick to address your needs during your tenancy. We strive to deliver a seamless experience with integrity and professionalism. If you ever need assistance in the future, please don't hesitate to contact us.
5/5
TrustpilotThank You, Miles and Bar
We are very grateful for the journey to our new home with the help of Miles and Bar. They provided excellent guidance and support throughout the process. A special thank you to Louise and Bradley for all their help and professionalism. Highly recommended!
Thank you, Manu, for sharing your wonderful experience with us. We are thrilled to hear that our team provided you with excellent support and professionalism throughout your journey to your new home. We always strive to put our customers first and deliver a seamless experience. Your recommendation means a lot to us
5/5
GoogleAnnie was absolutely incredible in helping me purchase my first house. I really appreciate you being by my side throughout on this first time buying (solo) experience. Meghan was great in (very) quickly securing the deal and Annie then picked up and was always on call and always a step ahead which was so refreshing and it meant I wasn’t battling solicitors etc alone. I highly recommend M&B and also rented before this purchase for 3.5years and I cannot fault them.
Hi Abigail, thank you so much in taking the time to leave us a review! We are so pleased to hear that your sales progressor, Annie was on hand to guide you through that very special moment of buying your first home that Meghan and the team at Whitstable helped you to find it and secure it for you! We try to make moving home as stress free as possible, so the team will be delighted to hear your feedback. Thank you for your kind words for our lettings team as well and for your recommendation. It's always lovely to hear that we come highly recommended. We wish you all the best in your new home. Please don't hesitate to contact us if you need us in the future
5/5
TrustpilotLouise - Miles and Barr
Louise has been absolutely fantastic and so pro active throughout the entire experience, even when the agents in the rest of the chain seemed to become stagnant. We really appreciate all of your help. Thank you
Thank you for sharing your experience, Shannon. We're thrilled to hear that Louise provided such proactive support during your journey. We strive to deliver a seamless experience and appreciate your recognition of her professionalism and efficiency. If you need anything further, please don't hesitate to reach out to us
5/5
TrustpilotMiles & Barr
I went through Miles & Barr to complete the purchase of my first home. Denise was very helpful, providing responses to my Emails/phone calls in a timely manner, and was efficient in moving the purchase process forward until completion. Would recommend!
Thank you for sharing your experience, Alex. We're thrilled to hear that Denise provided timely support and efficiently guided you through your home purchase. We always strive to put our clients first and deliver a seamless experience. If you need anything further, please don't hesitate to reach out to us
5/5
TrustpilotEmily Stickler
We are first time buyers, and had Emily Stickler managing our house purchase for us. From start to finish, Emily was fantastic, always chasing third parties for updates and keeping us in the loop more so than our solicitors did! Couldn’t have asked for a better estate agent.
Thank you for sharing your wonderful experience, Tom. We are thrilled to hear that Emily provided fantastic support throughout your house purchase. Our team strives for clear communication and efficiency, ensuring our clients feel valued. If you need anything else, please don't hesitate to reach out to us
5/5
TrustpilotBrilliant experience of renting
Miles and Barr have been great - it had been a while since I'd rented but everything was explained really well and it was a quick, smooth process. While living in the flat, my property manager Abigail Burch has been such a brilliant help - actioning any issues immediately and always so responsive. She's friendly, helpful and proactive - it's been a real pleasure to work with her. I'm moving out soon but I would definitely rent again through Miles and Barr.
5/5
GooglePhil Hopkins - great guy. Took us round a few interesting properties, and was excellent. Knowledgeable, quickly focussed on our specific needs, and gave us a thorough tour. I’d recommend highly. I’ve found estate agents in broadstairs a mixed bag - Phil is one of the good ones
Thank you for your kind words. We're delighted to hear that Phil provided you with excellent support and a thorough tour of the properties. We truly appreciate your recommendation and look forward to assisting you again in the future.
1/5
TrustpilotVery pushy with using their solicitors
I know the guy was only doing his job, but I dislike the system of aggressive sales technique to get buyers to use a solicitor you recommend, so you can make some commission. To be fair, the guy wasn't unpleasant, but was persistent, and I felt bamboozled into agreeing, despite my concerns which I aired at the time, including conflict of interest,due to sellers using same company. Unfortunately a quote i was given verbally was inaccurate, but as you wanted my money immediately, your now having to sort out what I hope is a full refund, so we can use our preferred and cheaper solicitors. To be honest, this has left an unpleasant taste in my mouth, im now apprehensive about having to deal with miles and barr for the sale, and won't be selling with this company when we sell our house next year. Its just too pushy, and not all estate agents do this, one we used in Sandwich certainly wasn't. . So my advice, be prepared for battle if you want to use your own solicitor! Your guy who showed us the flat twice was lovely though.
Hi Marcus, Thank you for taking the time to share your feedback regarding your experience with Miles & Barr Mover Essentials. I am sorry that our discussions regarding conveyancing services gave you that impression. Having reviewed the matter, I understand there was initially some confusion regarding the conveyancing quotation provided through Mover Essentials. Once this was identified, the correct revised quotation was provided to you before any payment was made. Whilst I appreciate this may have caused frustration and concern, I can confirm that you chose to move forward only after receiving the revised quotation and having the opportunity to consider your options. I understand that you have chosen to instruct an alternative solicitor. Following your decision, the fees paid through Mover Essentials were refunded, enabling you to proceed with your preferred conveyancing firm. Mover Essentials is designed to introduce clients to a panel of trusted conveyancing firms and provide information to help them make an informed choice. However, the decision regarding which solicitor to instruct always remains entirely with the client, and we never want anyone to feel pressured during that process. Thank you again for bringing your concerns to our attention. We value all feedback as it helps us improve our service. I appreciate your comments regarding the member of our team who conducted the viewings, and I will ensure that this positive feedback is passed on. Should you wish to discuss your experience further, please feel free to contact me directly. Kind regards, Lisa Cook Sales Progression Manager Miles & Barr
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