Miles and Barr reviews in Whitstable

★★★★★ 5/5

Trustpilot

Excellent service

I haven't bought a property in over 40 years so was a bit rusty. Everything Miles and Barr have done for me has been excellent, from the initial introduction, both polished and professional to the updates received every ten days to let me know how the sale was going through. Any difficulties quickly remedied, I can't praise Miles and Barr enough. I would also like to praise Ben for his professionalism during the initial meeting and Shelley Webster who has kept me up to date throughout the procedure.

Jacqueline · 17 June 2021

★★★★★ 1/5

Trustpilot

Not a good experience.

We asked M&B to market our house last autumn and only had a few viewers. The few viewings that did take place, we never had any feedback from the agents. For weeks on end we heard nothing from them. Earlier this year they called me suggesting we dropped the price by £10k to get in before the stamp duty concession ended. But no sale. So I cancelled the contract and put the property with a different agent. A week and a half later and we have an offer at the original (higher) asking price which we have accepted.

Peter · 6 June 2021

★★★★★ 5/5

Google

Luke and the team at Miles & Barr have been most helpful on various aspects .My partner & I recommend them highly for there availability to all enquiries and friendly attitude .

Aisha · 22 May 2021

★★★★★ 5/5

Trustpilot

Helped me through the entire process of…

Helped me through the entire process of getting the house on the market and finding a buyer. The sales negotiator, Louise Daly, was professional, friendly and determined throughout to make sure the sale went through as smoothly as possible in a difficult time. Was genuinely pleased for me when it was completed which was lovely.

Consumer · 3 January 2024

★★★★★ 5/5

Trustpilot

Sophie Collins was a great help in…

Sophie Collins was a great help in finding us our latest property to let. Communication was very polite and helpful. We are very pleased. Thanks so much.

Octavia · 12 March 2022

★★★★★ 5/5

Trustpilot

Was seamless from start to finish

Was seamless from start to finish. Anna was very helpful and guided me through all the steps and procedures to get my new place.

John · 28 July 2022

★★★★★ 5/5

Trustpilot

A big thanks to Holly at Miles and Barr…

A big thanks to Holly at Miles and Barr for helping me secure a great flat. Service I have received has been exceptional as I have been looking for sometime.

Vinyl · 23 August 2021

★★★★★ 5/5

Trustpilot

Amazing experience

Holly Hill is an absolute diamond. Really helped my partner and I land out first rental together. Fast responses and very friendly and polite. We really appreciate the help! :)

Charlotte · 19 August 2021

★★★★★ 5/5

Google

Izzy gave exceptional customer service helping with my house search and the mortgage hunting. answered any questions i had with no hesitation and was so polite :) made me feel at ease and was very helpful couldn't ask for anything better

KieKie · 19 May 2022

★★★★★ 5/5

Trustpilot

Really helpful service very prompt and…

Really helpful service very prompt and polite. I would like to thank Anna Adamczak for all her help as I am a first time renter.Regards

Paul · 19 May 2022

★★★★★ 5/5

Google

Such a smooth and stress-free experience buying our first home through Miles and Barr. We're super glad we used their conveyancing team as it really streamlined the process!

Katie-Rose · 18 March 2025

★★★★★ 5/5

Google

excellent service from Miles and Barr, Ricky was knowledgeable, responsive and professional throughout and made the process much less stressful. I would highly recommend Miles and Barr and in particular Ricky.

Lisa · 19 May 2021

★★★★★ 1/5

Trustpilot

Bigotted staff with too much power

This company discriminates against single parents of low income. This agent told me they had put my details forward for rental properties when in fact they did not show my details to the landlord at all. I found this out as a family member turned out to be a friend of a landlord but he wasn't shown my details. This is down to the one member of staff having too much 'power' and it going to her head. Shame on you and your colleagues for judging people by thier circumstances.

Emma · 26 February 2021

★★★★★ 5/5

Trustpilot

Sophie Collins was extremely helpful

Sophie Collins was extremely helpful, cooperative, knowledgeable and efficient. She addressed our requirement precisely and used to respond directly. We salute her and Miles & Barr for such service!

Raed · 28 August 2021

★★★★★ 5/5

Trustpilot

Post completion

Rebecca was so helpful in getting our completion sorted. She and her team have been so supportive and we are very grateful for their help.

Mandy · 25 March 2022

★★★★★ 5/5

Trustpilot

Jakes review

Jake was punctual and very helpful with my house tour. He’s a very polite smart young man and I’m pleased to have met him

Blessing · 12 May 2022

★★★★★ 5/5

Trustpilot

Helpful holly

Holly was very helpful when answering any questions we had and guiding us through the letting process. Holly made something that is stressful a lot more manageable. Thank you

Siobahn · 29 July 2021

★★★★★ 4/5

Trustpilot

Miles and barr,helped me sell my…

Miles and barr,helped me sell my property,all the people were very helpful,especially Suzanne, she kept me informed all the time,as to what was going on,thank you very much.

Kitson · 25 September 2021

★★★★★ 1/5

Trustpilot

Unsafe, filthy, broken - miles and Barr don’t care

We rent a house from miles and Barr. On move in day we paid our deposit and first months rent before we were told to collect the keys from their office. Upon entering our new home none of the cleaning or works had been completed. Considering we are in the midst of a global pandemic I found this completely unacceptable. We spent 3 days cleaning and scrubbing and having to stay in a hotel due to the filth. Among all the cleaning jobs, I have had to scrape grease off the kitchen cabinets with a paint scraper, clean excrement from the outside of the toilet bowl and deal with limescale on every bathroom area. In addition to this we have had to fill countless holes in the wall and repaint the whole inside of the house. Despite agreeing that all of the cleaning and works should be done before our move in date (and emails to prove it) miles and Barr continue to be useless at holding up their end of the deal. We will need to continue to spend money fixing gutters and doors (which are detached/ laying on the floor!), the porch, the electrics etc if we want to live in a safe home. Spending this amount of money on top of our rent amount is ridiculous and we have had no support from miles and Barr aside from eventually sending a carpet cleaner a week after we moved in. I have sent a complaint via their complaints procedure but still have not had a response. I would never recommend miles and Barr! Look elsewhere!

Donna · 21 November 2020

★★★★★ 1/5

Trustpilot

On the verge of being left homeless…

On the verge of being left homeless because of incompetence, delays, and now outright lies.Offered and agreed a Move In date, plan accordingly and give notice on current property.1 week later, some BS about workmen unable to get in, so push the Move In date back 8 days.Plan and pay for things based on the new Move In date.2 days before Move In, chase to confirm about keys, only to have date pushed back another 3 days, to basically coincide with the date we have to give keys back on current home, meaning we have no way to move furniture, decorate etc and even 1 more days delay means we would be homeless.Then, to be told they never mentioned any date other than the latest one, and we must "be confused" (I have it in writing - no confusion there!), and there is nothing they can do about it....My wife is in tears, I am an emotional wreck, and we have got to find £750+ to cover lost deposits, cancelled van hire, storage, and hotel costs.We have Rented for the last 25yrs, moving numerous times. NEVER have we been subjected to such a dysfunctional, ignorant, could-not-care-less bunch of cowboys.

Raymond · 16 November 2020

★★★★★ 1/5

Trustpilot

I have had my house up for sale for 2…

I have had my house up for sale for 2 1/2 months now during the current "housing boom" with this agent. During this time I have had four viewings - a fifth did not show up and no explanation was given. The first "buyer" made an offer, then withdrew it two weeks later after searches had been started. Last person to view told me my house was "overpriced, too small, and about to collapse due to a construction fault", which - if it is a fault - affects all 120 houses on this 40-year-old estate! He then offered 10% below asking price, which had already been reduced. Nobody seems to know what other staff are doing, they double up on calls, or do not call at all. I had to constantly remind them of my situation and circumstances. Given up now - will try again in the new year with another agent.

Sabine · 6 November 2020

★★★★★ 5/5

Google

I would highly recommend Miles and Barr to friends and family. The team made the process as stress free as possible. The communication was excellent and I was always reassured that my case was being well managed and I was kept unto date with all progress.

N · 19 May 2024

★★★★★ 5/5

Trustpilot

We have recently purchased a property…

We have recently purchased a property through the Miles & Barr branch in Cliftonville & we would like to thank them all for their professionalism & efficiency throughout the whole process. Louise Daly, in particular, has been a complete star & her calm manner & understanding of the industry has been a huge help to us through a sometimes stressful time. Thank you so much, we really appreciate it! David & Laura Milner

Laura · 14 February 2022

★★★★★ 5/5

Google

Excellent estate agents. Bradley and his team are very polite and helpful. Nothing is too much trouble for them and they found a buyer for our house within 2 weeks. Would highly recommend.

Sharon · 22 May 2020