Miles and Barr reviews in Whitstable

★★★★★ 1/5

Trustpilot

Slow to react

From day 1 we were permanently having to chase them to get things right. The photography was terrible and even after a second attempt the photographs did not do the property justice. After threatening to cancel our contract they eventually sent a decent photographer. Incorrect details of the lease were posted. We went into their office many times to get errors corrected each time wasting valuable weeks trying to sell. On their recommendation we furnished and dressed our property but when advised they didn't even bother to view it. We submitted our own photographs which again wasted another week of them getting them posted correctly on the selling sites. GO ELSEWHERE!

Ann · 1 July 2023

★★★★★ 5/5

Trustpilot

Miles and Barr were excellent…

Miles and Barr were excellent throughout our difficult prolonged sale. professional and friendly, but most importantly they kept us updated all throughout and turned what could have been a traumatic process into a rather good one. Special shout out to Louise Daly who held our hands all the way!

Paul · 16 June 2021

★★★★★ 1/5

Trustpilot

The worst customer service ever

The worst customer service ever. Lazy and incompetent. Tried to sign us up for 2 weeks just to realise my name was not even on the system but somehow was only my partners name and phone number. Could not get anything done for 2 weeks but when my friend called- local business owner with nice English accent- got 2 viewings in 2 days.Not only failed to inform us about canceled viewing ( that was confirmed by phone call the day before) but also could not keep the word of informing about upcoming properties. Called to book a viewing only to find out that the maximum viewing have been booked, although I was promised to be first one to know if anything suitable would come up.

Inta · 28 June 2023

★★★★★ 1/5

Trustpilot

And still you Miles and Bar let the…

And still Miles and Bar let the drug dealing go on in the property they are meant to manage, they have now been reported for aiding drug dealers ,, they just turn a blind eye to the drug dealers at number 4 shorncliffe road folkestone.. the other residents have had enough.

Keith · 28 March 2023

★★★★★ 5/5

Trustpilot

The tricky process of renting a house made easy

We have just found the tricky process of trying to rent a house for the next 12 months made considerably easier through Miles Barr. Natalie Heard, their Lettings Negotiator was professional, friendly and efficient and it has been a pleasure dealing with her and her colleagues.

Andy · 29 October 2021

★★★★★ 5/5

Trustpilot

Amazing service

Amazing service, everyone I had dealt with went beyond and above. I regret not using them for my sale! I will be recommending them and would use them for a sale. thank youSpecial thanks to the dover branch. especially Louise Daly, Emily Stickler and Joseph Libby.

Curtis · 28 October 2021

★★★★★ 5/5

Trustpilot

Brilliant agency that has been…

Brilliant agency that has been fantastically efficient, informative and responsive throughout our letting process. Holly Hill has been an amazing support, engaging, professional and knowledgable, and we have felt that we could really trust her to keep a good pace going with great attention to details. Recommend!

Amanda · 13 August 2021

★★★★★ 5/5

Google

Steve & Jackie foster would just like to say a great big thank you to an amazing gentleman JAMES !! He worked so hard to sell our property for us , works so hard, very approachable nothing too much trouble . We are settled in our lovely new home thanks to JAMES. 10/10 James you deserve it !!! xxx

Jackie · 27 August 2024

★★★★★ 5/5

Trustpilot

Amazing

Debbie has been amazing from start to finish. Nothing was ever too much trouble! Very professional and knowledgable. Thank you Debbie 😊

Ray · 1 February 2024

★★★★★ 1/5

Trustpilot

Never again. bad estate agent.

Absolutly apauling. Don't trust a word miles and bar say.Badly advised into I am sold auction through them. Told it would achieve over the asking price. They'll be 20 bidder. Miles and bar and Auctioneers lied . Didn't even get to auction just insulting offers and pressure to accept. Cancelled after it was a flop. But auctioneer and miles and bar arguing as to who's fault it was that it rolled into another month. But no resolution. Then recieved terms of cancellation. I can't believe these are legal. If viewer or ancestor , girl friends boyfriends or distant relative try to buy within 12 months they will rip seller off for 4.25% of the value sold. But privacy laws mean there is no posible way to check if a buyer falls into there terms.

Google · 23 May 2023

★★★★★ 5/5

Google

Nikki and Courtney have both been fantastic with viewings, applications and all the rest. I would 100% recommend to everyone I know buying/ renting. Can't fault them one bit. Thank you!

Jade · 27 August 2025

★★★★★ 5/5

Trustpilot

Donna Bogard has been extremely…

Donna Bogard has been extremely sufficient and very professional sorting out any issues or concerns I have had. Very professional.

Lance · 29 February 2024

★★★★★ 5/5

Trustpilot

Very pleased!

We have had a fantastic experience with Miles and Barr in finding our rental property. In particular, Holly was very prompt in giving extra information on available houses. We were very pleased with the help and assistance of Holly. She did a great job for us.

Nazli · 13 August 2021

★★★★★ 5/5

Trustpilot

Going the extra mile…

My partner is partially sighted and does not have the Internet Natalie Heard was so brilliant and talked things through over the phone at length it was so very helpful and all staff we dealt with were very helpful and professional thank you all

Alfred · 10 December 2021

★★★★★ 5/5

Trustpilot

I have just exchanged on a property and…

I have just exchanged on a property and have to say that Becky White has been brilliant throughout the whole process.

Ben · 1 February 2024

★★★★★ 5/5

Google

The property I have purchased was suggested to me before it went on the market, and I'm so glad I went with the agency's recommendation. The viewings at each stage were well-organised and insightful. The experience post-offer was just as good, with great communication, empathy and support throughout the process.

Camilla · 26 December 2024

★★★★★ 5/5

Google

I would recommend this estate agent. Everyone was friendly and always there to answer my questions promptly. I liked having the WhatsApp group for quick updates. Communication was good throughout.

Jessie · 27 August 2025

★★★★★ 5/5

Trustpilot

I recently bought a property via M & B…

I recently bought a property via M & B and the service was perfect throughout. Emily Stickler told me that she would contact me every week and as regular as clockwork she did. She chased all concerned and I know it would not have gone through in record time without her intervention. She is an excellent Ambassador for the Company and my gratitude goes to her and her team

Steve · 29 January 2024

★★★★★ 5/5

Trustpilot

Everyone has been excellent

Everyone has been excellent. In particular Lisa Cook is outstanding, providing a truly professional and efficient service while remaining friendly and sympathetic

Steve · 4 January 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience - Not Recommended for Landlords

I strongly advise against using Miles & Barr. As a landlord, my experience has been extremely disappointing. The communication regarding my tenant's arrears was sorely lacking, and I only received the necessary information after persistently pursuing the matter myself.Furthermore, their email correspondence has been consistently unprofessional and discourteous. The overall attitude displayed by the company gives the impression that they have no genuine concern for their clients' businesses. I would recommend seeking alternative property management services to avoid such a frustrating and unsatisfactory experience.

Giovanni · 11 April 2023

★★★★★ 5/5

Trustpilot

Miles and Barr

I found Miles and Barr - both the office and the progressor - very helpful throughout what turned out to be a lengthy, difficult and, at times, quite stressful process. At all times, I was kept well informed by all the Miles and Barr staff I dealt with, including those at another branch. I would certainly recommend Miles and Barr to anyone planning to buy and/or sell their home

Sue · 16 January 2024

★★★★★ 5/5

Trustpilot

An absolute pleasure to do business…

An absolute pleasure to do business with. Louise Daly was exceptional. But in fairness I can’t remember everyone’s name. But all the staff were kind, patient and helpful. I would recommend Miles & Barr to anyone buying, selling or renting. Simply excellent.

Gretta · 8 February 2022

★★★★★ 5/5

Google

The property I have purchased was suggested to me before it went on the market, and I'm so glad I went with the agency's recommendation. The viewings at each stage were well-organised and insightful. The experience post-offer was just as good, with great communication, empathy and support throughout the process.

Camilla · 14 December 2024

★★★★★ 5/5

Google

We would recommend Miles & Barr very highly. From the initial contact through Adam to the viewings by Olly and help with administration through Suzanne and Kerry it helped keep the move on track with a positive outcome.

Annette · 19 May 2025