Miles and Barr reviews in Whitstable

★★★★★ 1/5

Trustpilot

BEWARE- DO NOT USE

BEWARE- DO NOT USE. The only agent that charge the seller for photos. Before the house went live I was approx £400 out of pocket. Agreed to 12 weeks which suddenly changed to 20 weeks. The sales adviser left so M&B couldn’t confirm the agreed duration. The property was shelved. Not one person viewed in 20 weeks. Only communication was to ask us to reduce the price. It just wasn’t working. I asked to go multiple agents M&B refused outright. I asked to reduce the length of the contract which was also refused. I’m very confused why they still wanted the house on the books. I hoped the manager of the ramsgate branch would be sympathetic but no just rude. I finally went to the head office. This was a waste of time. Still not allowed to reduce the contract length. Miles & Barr are not the company they once were. The reviews clearly tell the story in black and white. I will never use them again. What a waste of 20 weeks.

Ann · 31 October 2023

★★★★★ 1/5

Trustpilot

Terrible people

Terrible people. Very unprofessional. Use of avoidance tactics. Don’t reply to messages & overprice the properties. I guess if they do sell larger commission onto of all the other extras in v small print. Ask them why they don’t publish photos of their reps. Some would say they are buying their own properties. Please do your due diligence before you chose to use these charletons.

Ms · 25 March 2022

★★★★★ 5/5

Trustpilot

Very helpful and professional

Firstly Max always professional and on time and would fit in as many properties as he could. Also Rhian was very helpful and kept us upto date with everything and rang when she said she would. Nothing was too much trouble. Would highly recommend.

Hazel · 27 October 2022

★★★★★ 5/5

Trustpilot

Going that extra mile to help

Anna was simply fantastic! I was told the viewings on the property we wanted were full but Anna stayed late and I was able to view the property at last. With property in such demand I didn’t hold out much hope but our application was accepted and we move in today!

Trish · 11 November 2021

★★★★★ 5/5

Trustpilot

I would like to say thank you to Debbie…

I would like to say thank you to Debbie Mead at the westgate branch. She has gone above and beyond, getting back to me instantly on all matters and going that much further, to ensure we are kept in the loop, communicating every step of the way. She is fantastic at her job.

Lucy · 16 June 2021

★★★★★ 4/5

Trustpilot

Great communication

Great communication from the whole team, Shannon Claringbould has been particularly helpful. However, when we first started the process of applying for the property, our names had been spelt incorrectly and my email address was wrong and it took a little while for this to be corrected.

Elly · 12 May 2022

★★★★★ 5/5

Trustpilot

Had a great experience with Miles &…

Had a great experience with Miles & Barr. They were responsive, friendly and reliable throughout the purchase process. In particular, a big shout out to Denise Escott who was always in the know and responded very quickly to my emails, which made things a lot less stressful during the conveyance process.

Melanie · 1 October 2021

★★★★★ 5/5

Google

Jade has been attentive right from the start. There were complications during the whole buying and selling process yet Jade kept calm and resilient in achieving the ultimate goal of assisting us in sale of our house.

Casey · 19 May 2023

★★★★★ 5/5

Trustpilot

Great Service from Emily

Emily was our point of contact. She rang me on a regular basis to keep me updated and was very clear with everything we needed to know. She was fantastic and as a result of her service, will definitely use Miles & Barr again and would recommend them to others.

DB · 10 November 2021

★★★★★ 5/5

Google

Suzanne was communicative, helpful and always on the ball. I wouldn’t hesitate to recommend her. She certainly goes above and beyond.

Fiona · 19 May 2024

★★★★★ 1/5

Google

I had a very difficult and disappointing experience buying with this agent. Being charged £65 (non refundable) for an identity check should have rung alarm bells at the start. Propery details were missleading and help from the sales progressor was patchy to say the least, company meeting are more important than speaking with buyers apparently. They did not, even once, answer the phone when I rang. Sometimes returned the call and sometimes didn't. I do not recommend this agent.

Diane · 17 October 2023

★★★★★ 5/5

Trustpilot

Rhian is exceptional

Rhian is exceptional, made moving feel a lot less stressful, always willing to go that extra mile for our family to make sure we were informed, understood and that we got the property of our dreams. Could not recommend her enough!

Andrea · 14 December 2022

★★★★★ 5/5

Trustpilot

Hi my experience with Miles and Barr…

Hi my experience with Miles and Barr was one of pleasure! I had a couple of problems with the forms and Anna was very quick with helping me solve them! All round super work! Many thanks on helping me find such a perfect home. Kind regards Jeremy Bushell.

Jeremy · 4 February 2022

★★★★★ 5/5

Google

We just bought our first home, eventually a different property through another estate agent but everyone at Miles & Barr, especially Steve who showed us the Houses they had were really friendly and knowledgeable and helped us through the process. We would definitely recommend Miles & Barr and look with them again.

D · 19 May 2021

★★★★★ 5/5

Trustpilot

Amanda Watson @ Miles & Barr is…

Amanda Watson @ Miles & Barr is fantastic, it's so refreshing to deal with a Credit Controller who is well informed, helpful and efficient. In two brief phone calls with Amanda, she has resolved a situation that has been ongoing for several months. Amanda, I really appreciate your assistance. Kind regards, Richard Nash

Richard · 3 March 2021

★★★★★ 5/5

Google

Hi. I sold my house with another agent and then my partner and I sold her house with James at ewe move. Now the agent I used made me despise anyone claiming to be an estate agent to the point I’d throw up a middle finger every time I drove past an office. That’s till James came round to look at out place. An absolute pro in every way. Sold on the first viewing for over asking price. What a guy and what a team. I cannot recommend them enough. A special Thanks to the beautiful Diane who even when I got a bit mardi went above and beyond

Richard · 27 August 2023

★★★★★ 4/5

Trustpilot

Dasha is brilliant!

Like all moves we had some ups and downs but throughout it all Dasha was amazing. Friendly, helpful and always willing to do whatever she could to help. She is a credit to Miles and Barr and she alone would make us recommend them to anyone else thinking of buying or selling a property.

Jess · 29 September 2020

★★★★★ 5/5

Google

Luke and the team helped with the sale of my property at every step. All the staff I dealt with were very friendly and easy to get on with. I feel that Luke did everything possible to sell the property in these difficult times. I would recommend Miles & Barr Whitstable.

K · 19 May 2021

★★★★★ 5/5

Trustpilot

Miles & Barr have been my letting agent…

Miles & Barr have been my letting agent for the last 3 properties I have rented.. they've been great.. have always gone over and above to help me find new properties to rent.. and if there has been a maintenence problem at my home they've always been responsive and liased with my landlord appropriately. I have a property check every 6 months which is abit more often than most letting agents, but they are always flexible when arranging it around my work hours. Absolutely recommended 10/10

Beks · 11 August 2023

★★★★★ 1/5

Trustpilot

Holding onto deposit

These guys will be so petty that they will refuse to release your deposit if you have a disagreement. It's so stubborn and pointless.

Mr · 22 November 2025

★★★★★ 5/5

Trustpilot

A fantastically helpful lettings…

A fantastically helpful lettings service! Really friendly agents, with thanks to Shannon and Jake especially for helping me to find the perfect place and being incredibly accommodating with the moving process. I would definitely recommend Miles & Barr when looking for rentals.

Robin · 2 August 2022

★★★★★ 5/5

Trustpilot

Miles and Barr have been great agents

Miles and Barr have been great agents. We have been renting a property from them for over 10 years and we can’t fault them.

David · 21 November 2025

★★★★★ 4/5

Google

Bobby showed round the property. He was friendly, polite and helpful throughout the viewing.

Jane · 17 February 2026

★★★★★ 5/5

Trustpilot

I have attended a few viewings now…

I have attended a few viewings now through Miles and Barr and Jake Chamberlain who showed me around today's property was polite, well dressed and considerate of my needs due to my disability. Today was a positive experience for me.

Rachel · 15 October 2022