Trusted Agent profile · Whitstable
Verified
★★★★★
1,258 reviews across 2 platforms
87 High Street, Whitstable, CT5 1AY
Part of Miles, see every office.
Miles's office in Whitstable, at 87 High Street, is rated 4.6 out of 5 across 1,258 reviews on two platforms, including 407 Google reviews rated 4.8.
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Every review we hold for the Whitstable office, from every platform, shown as written. First names only.
5/5
GoogleIf anyone is looking for an estate agent to sell there home I would 100% recommend ewemove. All the team that work there are great especially Amy. Although we didn't use ewemove to sell our home we actually found them even more helpful than our own estate agents. Will definitely use ewe move with future moves. Keep up the good work guys :)
5/5
TrustpilotExcellent help on journey to completion
Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.
5/5
TrustpilotDefo recommend!
We had a fantastic experience working with Denise on our purchase. From start to finish we felt in very good hands, and we even managed to have a bit of a laugh along the way.
5/5
TrustpilotGood and friendly service from all the…
Good and friendly service from all the staff including Emily.
Thank you for sharing your positive experience with us and for mentioning your sales progressor Emily. We are delighted you are happy with our service!
4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
5/5
GoogleIt was a pleasure meeting Nikki today for a viewing, she was very helpful, extremely friendly and a pleasure to deal with. I would absolutely love to rent somewhere from yourselves tbh! 🙂 Many thanks again TG
1/5
TrustpilotNew Homes Division update
If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!
Dear Mr Dunne, We can see that your formal complaint received a full investigation and that we’ve shared the factual reasons why your grievance has been closed. We are saddened to hear that you are not fully satisfied with our service. Lauren, Communications Manager.
5/5
GooglePhil Hopkin’s did a great job showing us round the property. He was informed, clear and punctual! Would recommend.
1/5
TrustpilotCan’t even do a simple task right would you trust them?…
A simple task saw a parcel of land for sale in deal. The ad as slightly confusing and so as a cash buyer rang the deal office to verify my thoughts and arrange a viewing. This began at 11.am five phone calls later still trying to get some one to ring me back. Finally at 3.30 a call. Guess what I did nt bother answering I was just so annoyed by their un professionalism.i have to say Claudia their receptionist was very polite each time I rang. I am an ex managing director myself in the service industry and was extremely disappointed I hope miles and Barr directors read this they have a lot of work to do. Will not be using or recommending this company to anyone until things improve.
5/5
TrustpilotBoth Louise and Karen were very…
Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done
5/5
GoogleLeah was very helpful and always responded to emails and phone calls very quickly as well as any questions we had about the property we were buying. She was always very professional and she won our confidence when helping us negotiate the hurdles that come around when buying a house. We would recommend her to others when buying their house.
5/5
GoogleExcellent service from start to finish. Leah was professional knowledgeable and was our rock through the whole process. Excellent protocols throughout the pandemic she took all our worries away. Negotiation and house sale was quick and easy such a pleasure to have her professionalism and her experience. Thank you sincerely Leah from very happy customers it was a pleasurable experience and I would recommend ewe move 100%
5/5
TrustpilotLouise Daly is a true asset to Miles &…
Louise Daly is a true asset to Miles & Barr and thanks to her excellent communication, our sale went through without a problem. Louise updated us throughout the transaction and ensured everything was kept on track. I can’t recommend her highly enough.
5/5
GoogleLeah Dilks at Ewe Move was absolutely incredible and a real asset to the Beeston team. She took all the stress out of selling our house (particularly when things weren’t going to plan). Nothing phased Leah and we always felt reassured that she was on the case and acting in our best interest. Thank you SO very much Leah.
5/5
GoogleMy experience with Miles & Barr was exceptional from the start and I would like to give a special mention to the Sales Progressor Jade who went the extra mile to try and help the sale go through as quickly as possible and in keeping me up to date with information.
5/5
TrustpilotGreat viewing
Max was really polite and ever so helpful during the viewing. Despite being the last viewing of the day, he was happy to answer all my questions and search for the information I asked for (about how the water is billed) to enable me to make an informed choice about the property I was considering. Was grateful for his help.
5/5
TrustpilotMortgage advice was brilliant!
We just bought our first flat, and Miles and Barr put us in contact with Mortgage Advice 4 You to help us with all the mortgage stuff. Gary and Jess were amazing - the only people during the process who spoke to us in real human language instead of lawspeak, answered any of our questions quickly and helped us chase solicitors. Thank you so much!
5/5
GoogleExcellent customer service. Had a fantastic experience and stress-free transaction with knowledgeable and experience staff. I dealt with Sophie on the viewing and Virginia throughout the process until we collected our keys. Would highly recommend.
4/5
TrustpilotEase of communication & helpfulness…
Ease of communication & helpfulness with the branch staff
We appreciate your feedback and are happy to hear that our team were helpful and communicative!
5/5
TrustpilotMy Agent was Lisa Cook
My Agent was Lisa Cook, As a first time buyer I found the whole process extremely daunting. Lisa made the whole process flow as easy as possible with step by step information, reassurance and caring guidance. I would 100% recommend!
5/5
GoogleHad a great experience with Phil on our viewing, very friendly and professional. Would definitely recommend.
5/5
TrustpilotVery helpful, staff are so lovely.
Miles and Barr have been really helpful arranging viewings for our suited times and days and helping us find our home! Natalie Heard has been an absolute star helping us through our applications and giving any information we need or anything we are stuck on she has helped massively! All the staff I spoke to have all been so lovely and patient aswell.
5/5
GoogleProfessional, efficient, fantastic and faultless! I decided to market my property with ewe move based on recommendations and reputation. Did not disappoint! Kate Atkin sold my house in a matter of days. Kate was very professional yet friendly, helpful and made a normally stressful experience very simple and painless. I'd gladly use ewe move again without hesitation. Thank you Kate, you are a 🌟
5/5
TrustpilotLouise Daly has been absolutely amazing…
Louise Daly has been absolutely amazing in my purchase of Turner Heights. It has been extremely stressful at times, and she has done her upmost to make it as easy as possible for me. She has gone above and beyond in this whole process and I would absolutely recommend her to family and friends. Louise is an absolute asset to Miles and Barr.
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