Trusted Agent profile
★★★★★
85 reviews across 1 platform
57 Park View, Whitley Bay NE26 3RL
Letsafe's Whitley Bay office at 57 Park View is rated 4.1 out of 5 across 85 reviews on 1 platform, including 85 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the Whitley Bay office, from every platform, shown as written. First names only.
5/5
GoogleLetsafe sorted our rental property very quickly and are completely professional in all they do. Will always recommend. Sean was brilliant to arrange things with.
Thanks Nicholas !! Really appreciate the kind review and we’re delighted your experience was all positive with Letsafe ..
5/5
GoogleWe’ve used Letsafe for years for our buy to let property. Joanne, Raymond and the team are professional and courteous. Any queries they’re straight back to us keeping us updated on tenants, background check and any maintenance 5*
5/5
GoogleWe’ve used Letsafe for years for our buy to let property. Joanne, Raymond and the team are professional and courteous. Any queries they’re straight back to us keeping us updated on tenants, background check and any maintenance 5*
5/5
GoogleHad my property advertised through another local company; nil response after 1 month. Put it in the hands of Letsafe & had 4 viewings within 7 days. In football terms, it was the difference between Newcastle Utd & Blyth Spartans. Joanne really worked her socks off. Many emails, texts & phone calls. I certainly know where to go next time I need a tenant.
Thanks for the great review Mick! We’re pleased you we’re so happy with our services, and we love the comparison to our competitors! Much appreciated
1/5
GoogleExtremely rude, obnoxiously run agency. Many years ago I was on their books to find a property. They were initially sounding helpful to find an abode for myself, and my two dogs at the time. After numerous calls from them, with an unbelievable amount of questions and details required, they never found anything at all. So, several years later I had moved back down south and notified them that I was not searching for a unit anymore. Fast forward many years later I called about an apartment listed on Rightmove. Lady said on the phone not to call, but send them an email? OK. I then did this. I asked about a few things. Listing shows property oddly with a space for a washing machine, but with a fridge stuffed in place of one. Upon asking if there were plumbing for a washing machine, was told property was not suitable for a washing machine? This was so bizarre because there was space, for one to go where the fridge was, the representative told me there was no space for one? I received extremely curt, quite rude and blunt one sentence closed answers to all questions. They had no decency to call, and all was conducted by one sentence emails. So very disinterested and unhelpful. Asked if they would notify me of any properties in the vicinity. No reply.
1/5
GoogleExtremely rude, obnoxiously run agency. Many years ago I was on their books to find a property. They were initially sounding helpful to find an abode for myself, and my two dogs at the time. After numerous calls from them, with an unbelievable amount of questions and details required, they never found anything at all. So, several years later I had moved back down south and notified them that I was not searching for a unit anymore. Fast forward many years later I called about an apartment listed on Rightmove. Lady said on the phone not to call, but send them an email? OK. I then did this. I asked about a few things. Listing shows property oddly with a space for a washing machine, but with a fridge stuffed in place of one. Upon asking if there were plumbing for a washing machine, was told property was not suitable for a washing machine? This was so bizarre because there was space, for one to go where the fridge was, the representative told me there was no space for one? I received extremely curt, quite rude and blunt one sentence closed answers to all questions. They had no decency to call, and all was conducted by one sentence emails. So very disinterested and unhelpful. Asked if they would notify me of any properties in the vicinity. No reply.
1/5
GoogleInsist on in person viewing even if you're moving to the area from another city. Won't offer virtual viewings. Poor service, avoid this company if you're a landlord.
Hi 'worker42' thanks for the feedback, we are sorry you are unable to see the property in person, our landlords are aware of such policies and welcome the approach tenants must see the property in … More
5/5
GoogleI was in need of a place to live letsafe and the staff Joanne and Sean the rest rest of the team are amazing I would definitely recommending to rent from them I can’t thank them enough how much they have helped me out the best way they can thank you to the whole team amazing people
Thanks Paul !! we really appreciate the positive review, great to hear you have been happy with the services.
5/5
GoogleRaymond is very knowledgeable and has a great team in the branch.
Thanks Anthony, positive feedback is most appreciated..
5/5
GoogleIf you looking to rent as a tenant or get you propery to be maintained by a team of absolutely professional service team look no further, great rates for landlords, great properties, high standards of properties, quality to suit all budgets.
Thanks for the great review Carl... much appreciated!
5/5
GoogleJoanne and Sean. 2 angels at letsafe. They helped us to find the property we loved. Thank you so much guys. You really make letsafe a unique place to look for and find your new home. Thank you so much from Alessandro and Selma. You guys are truly amazing and provide an outstanding professional service
Thank you for your kind review.. we appreciate you taking the time to post this for us .. we’re really pleased to hear you have been so happy with the services from Letsafe and your new property.. much appreciated!.
5/5
GoogleI rented a flat for over 5 years with Letsafe, they were always friendly & helpful when I contacted them and prompt with repairs/replies to emails when needed. My monthly rent was never raised whilst I was there and I would definitely recommend them as a letting agency!
Thank you for your kind review Sal. We are delighted you have been happy renting from us for such a long time, and we appreciate the recommendations via your review here. Best wishes in your new home..
1/5
GoogleDo not go with letsafe well thsts what they call themselves let unsafe do not care about their tenants until you raise multiple disputes and watch your damage deposit you will loose this with no guidance on why until you threaten with legal action
Thank you for taking the time to submit a review. We take any poor reviews seriously and we can confirm a review of your points raised has been completed. Your review indicates you were unhappy firstly with the services generally, we were surprised to hear this as we understand you thanked a member of our team for our services at your tenancy close and even provided a gift to the team member as appreciation. We cannot comment further on this general complaint. You make reference to damage deposit deductions, all deductions applied at Letsafe for damages and arrears are only made in accordance with strict deposit protection guidelines, we note you were informed as per scheme guidance and provided a detailed explanation and were offered the opportunity to raise a formal dispute with the deposit scheme, which was declined.
1/5
GoogleWeve been waiting 6months for repairs and essential maintenance issues. Calls are ignored or cut off with no follow up. No response or updates via emails. Their lack of action and response has possibly contributed to further damage to the owners property. Terrible customer service.
5/5
GoogleGreat service! Quick replies with emails also, very helpful and kept you up to date with everything.
Thanks Stacey ! really appreciate the positive review, were delighted everything went well dealing with Letsafe..
5/5
GoogleLetSafe provided an impeccable service to me and my family. We needed a house quickly and the team went over and above to make it happen for us. I will be renting my own house through Letsafe. Very very good.
Thanks for the super review John ! We really appreciate that, and we are delighted you’ve been so happy with the services.
5/5
GoogleBeen with Letsafe for over 8 years. Superb service, have always been in touch, very friendly and helpful. Definitely will miss emailing with them and their great sense of humour.
Thanks for the positive review David , really appreciated… best wishes in your new home we will all miss you at Letsafe also
5/5
GoogleLetsafe have been my landlord for 7 years and have always fixed a problem when they have been asked to. Gas checks etc are always done without us having to ask and they have helped us make improvements to the property to increase security.
Thanks wendy ! really appreciate the positive review, having top quality tenants like yourselves makes the job so much easier .. ;o)
5/5
GoogleWe have had a terrible couple of months with my father in law's terrible car crash. Needed to move to a better property quickly and easily. Amazing and helpful friendly staff who cannot do enough to deal with customers needs. Brilliant job. Once again thank you.
Thank you!.. really pleased we were able to help your situation after such a difficult time .. we hope your new property makes a positive difference! We appreciate the kind review
5/5
GoogleThanks for providing a smooth and painless renting experience. I've had some really bad rental times with different groups in Newcastle but you provided wonderful service. The flat was spotless, staff have been so helpful and kind and you were honest about everything. Keep it up. Will highly recommend you.
Thank you for your kind review .. we are really pleased you have enjoyed your dealings with our company Kind Regards The Letsafe Team
5/5
GoogleGreat service from LetSafe team at Silverlink. They've been managing my property portfolio for years now and they always go above and beyond to make sure all runs smoothly. Well done and a hearty thank you from me and my wife.
Thanks Andy ! Great to receive this feedback from such a local long standing loyal client.
5/5
GoogleAmazing housing agency
Thanks for the super review ! Much appreciated
1/5
GoogleShocking policy around guarantor.
Hello Dale, thank you for taking the time to post a review on our business. We are sorry to see you have felt it necessary to post a 1* review based on the landlords criteria of requiring a guarantor for your application. Unfortunately … More
1/5
Googleas long as thay are making money that is all thay care about I would not use them
We do not have any current or past client by this name therefore we cannot specifically respond. If this review has been placed in error please remove. If you are a tenant who has been unsuccessful in applying for accommodation please contact a member of our team and we will be pleased to discuss the situation further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Letsafe's Whitley Bay office has 85 reviews across 1 platform: 85 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Letsafe Tyne & Wear is rated 4.1 out of 5 across all 85 reviews, and 4.1 out of 5 on Google from 85 reviews, checked 9 October 2026.
Letsafe Tyne & Wear, 57 Park View, Whitley Bay NE26 3RL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.