Trusted Agent profile · Whiteley · Hampshire
★★★★★
1,937 reviews across 3 platforms
Unit 1, Fulcrum 2 Solent Way, Whiteley, Hampshire, PO15 7FN
Part of Beals, see every office.
Beals's office in Whiteley, Hampshire, at Unit 1, is rated 4.8 out of 5 across 1,937 reviews on three platforms, including 23 Google reviews rated 4.1.
23
Reviews on Google
This office
52
Reviews on Facebook
Business-wide
1,862
Reviews on Trustpilot
Business-wide
Every review we hold for the Whiteley office, from every platform, shown as written. First names only.
5/5
TrustpilotDarren Tait & his team always act in a…
Darren Tait & his team always act in a highly professional manner and have always been able to give me good honest advice. I would highly recommend Beals if you are looking to buy, sell or let in the Hampshire Area.
Hey Connor, thanks for your feedback! We are glad that Darren and his team made your Beals experience so positive.
5/5
Trustpilothavant branch was fab
havant branch was fab. dealt with James most of the time and he was ace. all staff were friendly and will use again of needed
1/5
TrustpilotRegret involvement with Beals
I own a property, for which Beals are the lease holder. I would not recommend owning a property for which Beals are associated and based on my experience; I would not recommend Beals have any involvement in any property you’re associated with - whether you’re a landlord or tenant.Their upkeep / maintenance of the property is shocking. Their planned maintenance/work appears to have little or no structure and more about responding to situations, rather than taking a proactive approach. Any work that is carried out appears to be contracted by price and speed rather than exploring quality, longer term solutions. Properties and the people living within them are neglected for long periods of time.In my opinion, Beals take little or no interest and accountability with the properties and people they are associated with. When you do contact Beals; you are met with, on the whole, argumentative staff who do not listen to or believe what you are telling them. They talk over you and make assumptions about your personal life and then use this incorrect information to justify their actions. There are some exceptions to this, but not enough to make up for the total lack of customer service from others.I have, on multiple occasions, liaised with Beals to resolve a situation outlining my intentions and timings - however they were unable to facilitate it. Because I happened to liaise with Beals at a time that was not suitable for them, a resolution (from Beals perspective) was not found at a preferable time for them - I was incurred a significant fine with added VAT! Beals are only able to support you if it is at a time that is convenient to, or of benefit to them. If you make perfectly reasonable requests or have even basic expectations of a leaseholder - don’t expect much from Beals. They will only disappoint and charge you extra for the pleasure.
1/5
TrustpilotUtterly pathetic.
Utterly pathetic.Total CowboysIt will have taken nearly four weeks for them to return my deposit as they let the landlord take all the keys back before they had the chance to complete the exit visit; so their error, but I am left out of pocket. No one in their office gave a scooby-do about this and it took so many phone calls and chasing from myself, to get the funds returned. Even the pack completed by myself on leaving the property had not been uploaded onto their system, a full four weeks after handing it in.They couldn't care less; totally amateurish; quicker than a rat up a drain pipe to take your money off you, but slower than an asthmatic ant carrying a heavy bag of shopping to return it. DO NOT USER THIS WOEFUL COMPANY
1/5
TrustpilotLANDLORDS REVIEW
As a Landlord, Beals did not look after my property and trying to sort anything out with their staff at any level just resulted in an increase in their charges. Dealing with Beals has been the most frustrating and unproductive experience of my life.If you are a Landlord, my advice would be to find an agent that actually wants to deliver a performance for your money. Apparently rental is a very small part of Beals and therefore not really a serious concern for the company.
5/5
TrustpilotJade Goulding
Jade was very helpful throughout the process of moving into our new flat. She was more than happy to ask any of our questions, and very fast at responding to emails.
5/5
TrustpilotExcellent service from the team…
Excellent service from the team (Stacey, Saskia and Maddy). We were kept up to date throughout the process. The Property Performance Report and regular feedback following the viewings was extremely useful. I would certainly recommend the team.
Hi Mrs Khalili, thank you for taking the time to review your experience with Beal's Southsea! Feedback like this means the world to us. Our staff are handpicked for their outstanding customer service! We have passed on your positive feedback to the team they are very grateful! Have a good day :)
5/5
TrustpilotMaxine was very helpful during covid 19…
Maxine was very helpful during covid 19 as the landlord was being awkward during covid 19 and as a frontline key worker I had enough stress to deal with.
5/5
TrustpilotGood advice
I can rely on Stacey to provide good advice on sales and lettings !
Hi Kirsty, thank you for leaving a review. Stacey was pleased to hear this. Have a great day!
5/5
TrustpilotGreat service from Beals lettings
Great service from Beals lettings, Shelby, Billie and especially LeahHave used for years to find new tenants, always impressed, trustworthy and professional. Thanks girls!
Thank you, Naseef, for reviewing your experience at Beal's Southsea Office! Shelby, Billie & Leah will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day.
5/5
TrustpilotAmber was really the most helpful…
Amber was really the most helpful polite and efficient member of staff at Beals, a total pleasure to deal with.I would highly recommend Beals and their amazing staff every time ❤️
5/5
Trustpilothave never had a problem with beals the…
have never had a problem with beals the best agent i have dealt with is shelby always keeps in contact with me and is allways very polite and on time i have only been using beals for a short time and so far they have done everything i have asked for and they have giving me good tenants for my studio flats which is a bonus keep up the good work shelby
5/5
TrustpilotKirsty has been excellent from the…
Kirsty has been excellent from the beginning. The property was sold within a couple of days and has kept me informed throughout the process.
5/5
TrustpilotEveryone was very helpful throughout…
Everyone was very helpful throughout the process. Communication was good and nothing was too much trouble, appreciated the ‘welcome pack’ when collecting the keys
Hi Clare, thank you for reviewing your experience with Beal's! The entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
TrustpilotFriendly and communicative
Louise from Beal's was helpful and friendly from the start of my sale. She was very communicative and engaged with the various solicitors whenever required or requested to.
Hi Louisa, Thank you so much for sharing your feedback with us. Louise was delighted to hear this. We hope you have a great day!
4/5
TrustpilotWe thought Beal's was an average estate…
We thought Beal's was an average estate agents until we met some of the others, and now we think they're pretty good by comparison. We have developed a personal relationship with Olly, who keeps us informed as to what's going on. We had a few minor hiccups at the beginning, but we have been relieved to find that they are honest people, which, after the packs of lies we have been told by others, makes them something pretty special.
5/5
TrustpilotHelpful and stress free
Helpful and stress free, Billie from beals southsea helped me find my property. Would recommend her and the company to others
Hi Dylan, thank you for taking the time to review your experience with Beal's Southsea. Billie will be delighted to hear this! Have a good day :)
5/5
TrustpilotJasmin
Jasmin helped me every step of the way, even if things didnt go quite right she was able to help me find a new place.
Hi Becky, Thank you so much for sharing your feedback with us. Jasmin was delighted to hear this. We hope you have a great day!
5/5
TrustpilotAlan Woodhouse was extremely helpful in…
Alan Woodhouse was extremely helpful in our property search. Nothing was to much of a problem . Thank you for being helpful as well as very professional. Highly recommend !
2/5
TrustpilotIgnored....
At first all seemed good and a little different to other agents in the area. Once the deal had been done and some small minor problems arrived the communication stopped. The little problems got bigger and could of been solved easily in the first place but ignoring phone calls and emails doesn’t solve anything. My advice is to get the problems sorted first before signing anything as once the monies have been exchanged then the customer service goes quiet.
5/5
TrustpilotWe would use again. Trustworthy
We went with Beals because they were happy to negotiate and had an experienced team to handle the communications. Beals handled every situation swiftly and pragmatically. Very happy with their service and would use again.
5/5
TrustpilotI would like to thank Hayley at Beals…
I would like to thank Hayley at Beals for helping me and guiding me through the process when my tenants vacated. Would highly recommend!!
5/5
TrustpilotBeals we’re great
Beals we’re great. Very friendly, helpful and kept us updated at all times. They worked hard to get us the best deal possible. Thanks to Ross Whelan and Nancy especially.
5/5
TrustpilotAmazing Customer Service Served With A Smile:)
Me and my partner came to view a beautiful apartment with a lovely lady called Annie. We both couldn’t get over how great she was. All information was provided, she was telling us different options suitable for us and was really helpful and also seemed so happy and joyful. We’ve had bad experiences with letting agents but Annie really did bring back our faith with her postive outlook. Thankyou Annie
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