Belvoir Cumbria (Lettings only) reviews in Whitehaven

★★★★★ 1/5

Google

So, first time renter and I have to say they are very disappointing. My actual landlords are such a lovely couple and it's been a real pleasure to be living in a house they own. Belvoir however have been nothing but a disappointment. From the very first message I sent trying to arrange a viewing I received blunt and unhelpful responses that made me feel uncomfortable however we really liked the property so we continued. There were constant delays a full week of no contact. Constantly chasing them up and a lack of communication that left some major confusion with how much was getting put down for the deposit. They refuse to take responsibility for any of the delays and breakdown in communications that took place and will place all of that on you the customer/ Tennant. In person we did have a lovely experience with Maureen when collecting the keys and going over the paperwork. We have now found a new property and we have been delayed a full week on getting our references due to them ignoring the messages from the new agency from the 6th to the 12th an email sent everyday and failing to reply to me and stating they won't do it and passing it on to someone else. I had already wrote a review but decided to redo it to add in this new information and paint a more informative picture as to what the experience has been like. I wouldn't recommend them for a smooth experience. I feel like it has been really inpersonal and rude. Trying to communicate with them has caused me quite a lot of stress and it's been really difficult to try remain calm and professional when feeling unsupported and blamed for how the service has been. After meeting with different agents and experiencing much different service I do believe there are less stressful options out there.

Zoe · 23 December 2024

★★★★★ 1/5

Google

I have lived next door to a Belvoir managed property for 15 years. In that time I have experienced poor management and a total lack of respect as a house owner that lives next door to a Belvoir letting. In the Belvoir description notes all they mention is customer satisfaction for the tenant and landlord. # They don’t inspect and manage the property effectively when it’s empty. E.g cutting grass, cleaning gutters, fixing leaks etc. E.g. I have a damp conservatory wall caused by a water leak from their property. After 6 months of arguing whose fault it was, between landlord/tenant, who was going to pay, and in the meanwhile my wall was still being soaked. The water has found its way into my cavity wall insulation. To repair it, it’s £995, and the owner won’t pay. # I cleaned my gutters in June 24. I noticed that next doors gutters were growing plants in their gutter, because it hadn’t been checked, inspected or maintained. Also, their Grass was 3 feet long, with ‘Binda weed’ growing over the shared fence and smothering my garden shrubs too. So, I called to tell Belvoir and complained. They completed the work. But, they have flushed all their dirt into my side gutters and drain pipes and have blocked them. This is causing the gutters to overflow & more damage to my property. Once again the owner won’t admit to it, or pay. Responses received from Belvoir were dismissive, ignorant and apathetic. It leaves me no choice but to use this review option to inform and warn people. # I have cut their grass and their bush for 15 years, just to keep the gardens looking decent on our Egremont residential estate on Ling Road. I have never received any recognition. I organised a new shared back garden fence replacement, it was rotten, with no appreciation from anyone. I had to take photo’s to prove completion before they paid. # Due to tenants they’ve chosen with drink and drug issues, I have been threatened with violence by previous tenants. I have been threatened by a tenants Staffy dog, he threatened to set it onto my grandkids and daughters playing in the garden. The police were regular visitors, banging on doors, due to fights and arguments in the early hours, windows broken, regular all night parties, cars being trashed on the drive and ‘not very happy’ drug dealers in the early hours collecting money. # Now I have another new tenant. I didn’t even know that they were actually in for over a month, until the post man landed with a parcel. I told him there’s no one in there at the minute. He said “Oh yes there is” here’s a parcel for them. I came back home and the person was cutting the front grass. So, I said hello, I’m x next door, how are you?. He turned and ran away into the back garden, without saying a word. A few days later in the back garden, the person was cutting the grass. So, I again tried to say hello, x next door, have you settled in? I was being neighbourly. The person ran into the house and shut the back door without a word. I was left shocked again! I called Belvoir worried to find out who it is, to try & understand this strange behaviour, they said they can’t tell me anything, not even a name. So, anyone reading this, what would you be thinking now? These are just some of the issues I have had to tolerate. # My house has been de-valued as I can’t sell and move. I would need to be honest about my neighbours situation and any disputes. Warning. If you’re looking to buy a new house, then check first & don’t buy one next to a Belvoir letted property. # There is no integrity, just ignorance and apathy, even though Belvoir know who is to blame, and what the ‘right thing’ to do is, they just won’t do it, to save their clients money. The maintenance service they use are poor and there are no post job inspections from Belvoir. # There are never any communications about who or when, someone is moving in, or moving out, or who it is. # It’s always a worry who and what is coming next! One very disappointed, retired house owner, living next door to a badly managed Belvoir property for 15 years.

John · 23 December 2024

★★★★★ 5/5

Google

Tracy was friendly and knowledgable and replied to any queries fully and promptly. She was reliable and on time when visiting the property. My property was rented in under 4 hrs (from being advertised online). I would definitely use Belvoir in the future!

Alison · 4 November 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Belvoir Letting Agency in Whitehaven, and I couldn't be more impressed with their service. From start to finish, the entire process was seamless, professional and incredibly efficient. The team at Belvoir is exceptionally knowledgeable and always willing to go the extra mile to ensure their clients are satisfied. They provided me with clear, concise information and were always available to answer any questions I had. Their friendly and approachable demeanor made the entire experience enjoyable and stress-free. Would highly recommend Belvoir if you're looking to rent in Cumbria.

Julian · 3 August 2024

★★★★★ 5/5

Google

We have found Tracy and the staff at Belvoir Cumbria to be extremely professional and helpful. Her advice and guidance has been invaluable especially as we have never rented out a property before. The services available at Belvoir were exactly what we needed as we are living out of the UK and needed full management of our property so we have peace of mind if any issues should arise. We find the rental guarantee insurance particularly reassuring and its great to know that we still have dependable rental income if we lose our tenant. I highly recommend Belvoir.

Alison · 2 May 2024

★★★★★ 5/5

Google

my children and I are extremely grateful to Belvoir and especially Tracy and Maureen for helping us move in to a lovely home. i was able to view the day after i rang to enquire and the application process was quick and I was helped at every step. there was always a point of contact and an answer to every query i had, however stupid or needy I was being. I would encourage any person potentially looking to rent to use Belvoir!

Becki · 1 January 2024

★★★★★ 5/5

Google

Very supportive team especially Tracy.

Abdelnaser · 2 February 2025

★★★★★ 5/5

Direct reviews

From my initial phone call with Tracy about managing our property, through to confirming tenants, was excellent. Being new to renting out a property, Tracy and her team dealt with everything for us efficiently and it took no time at all to have tenants moving in. Tracy and her team's advice was sound and the whole process was worry free for us. Would definitely recommend using Belvoir for property management.

Mick · 13 April 2023

★★★★★ 5/5

Google

Myself and my partner recently moved into a new rental property through Belvoir. We cannot speak highly enough about the service. Maureen who originally showed us the property was so friendly and helpful, and Tracy who then helped us … More

Lisa · 5 April 2025

★★★★★ 5/5

Google

A change in personal circumstances created the need to find somewhere to rent as quickly as possible. Having located a suitable property through Belvoir I got in touch to arrange a viewing. The team at the office were brilliant. Incredibly helpful and understanding and facilitated the viewing and rental process in a really quick and efficient manner. Any questions were addressed in good time and an issue with an external house leak that was identified on moving in was immediately dealt with. Great service and really happy with the move overall. Highly recommended.

Angie · 5 August 2024

★★★★★ 1/5

Google

So, first time renter and I have to say they are very disappointing. My actual landlords are such a lovely couple and it's been a real pleasure to be living in a house they own. … More

Zoe · 30 December 2024

★★★★★ 5/5

Google

Always use belboir whitehaven for letting my property.you phone to tell Tracy and Maureen the date the property will be available from then they take care of the rest. They always have a new tennant to mo in almost straight away.

Mark · 5 October 2024

★★★★★ 5/5

Google

I was desperately in need of an apartment to rent, I'd visited a lot of agencies, and even when it was obvious that they had accommodation, they still refused renting to me. In the course of my search, I stumbled upon Belvoir's website, and I just did the routine thing of enquiring about a flat in the heart of the town, and I was invited for a viewing, I went and instantly fell in love with the place. I was really sceptical about the agency renting me the flat, but was shocked when she said if I liked it, then they would rent it to me. We started the procedure and I was given the keys after due checks were carried out and the deposit paid. To me, BELVOIR is outstanding, I am speaking from experience, to top it up, I'm enjoying my flat. If you need an agency without prejudice, then it's definitely BELVOIR you should be contacting. I give them a 5☆ because they merit it. Sheila.

Sheila · 2 May 2024

★★★★★ 1/5

Google

Don't pick Belvoir for a real estate agent!! They will waste your time. They will take your deposit and not give you the house you paid for. They are extremely late to reply to their emails and phone calls. Their staff was very rude and uncooperative. They will treat you very unprofessionally with close to no manners at all! Be careful, they will ask you to pay money and will not provide you with any proof that you will be taking the house.NegativeResponsiveness, Quality, Professionalism, Value

Heba · 1 January 2021

★★★★★ 1/5

Google

I have lived next door to a Belvoir managed property for 15 years. In that time I have experienced poor management and a total lack of respect as a … More

John · 29 December 2024

★★★★★ 5/5

Google

Excellent service ,always helpful and a fantastic team. Would highly recommend to anyone.

Leeja · 17 May 2025

★★★★★ 5/5

Direct reviews

Quick at communicating when booking viewings and questions regarding the property. House was clean and in the expected condition when we moved in. Very happy with everything so far

Owen · 19 December 2023

★★★★★ 5/5

Google

We have let our properties through Belvoir for a number of years. They have always found us reliable tenants and offer a very professional service

Ann · 4 November 2024

★★★★★ 5/5

Google

Everyone has been helpful throughout the process

Abigail · 19 June 2025

★★★★★ 5/5

Google

I am really satisfied by Belvoir services. Especially Tracy Cooper has been more than helpful to find a home and relocate from a foreign country. Words are not enough to describe my gratitude!

Sofia · 1 January 2023

★★★★★ 5/5

Google

The customer service provided by every member of staff at Belvoir (Whitehaven) was above any other letting agent around. I needed a property to rent around Whitehaven and visited several letting agents to help look for any available properties. The Belvoir branch in Whitehaven stood out from the rest. Each staff member was very approachable, friendly and eager to help with any queries. Once we found a property to rent, the process of application, references and signing and agreeing the rental agreement was all completed in less than a week.PositiveResponsiveness, Quality, Professionalism, Value

Rohan · 1 January 2023

★★★★★ 5/5

Direct reviews

Very professional and organised throughout the process of gaining us tenants for our Accomodation made the whole experience comfortable from start to finish I would highly recommend.

Alan · 1 June 2023

★★★★★ 5/5

Google

Grateful for Tracy who helped us in the Whitehaven branch, she was polite helpful, she always rang us with updates and any queries we had she answered them.. our moving in process was smooth, easy and painless everything was sorted within a matter of weeks and we had our keys. We are very happy with our new home.

Amy · 5 May 2024

★★★★★ 5/5

Direct reviews

I have been really supported through the renting process from start to finish. Tracy is very professional, caring and understanding and all responses have been in a timely manner. I would definitely recommend Belvoir in the future.

Emma · 26 January 2022