Ashwood Homes Weston reviews

★★★★★ 1/5

Trustpilot

garden flooded and had to fix myself as no contact

its been a year and only got back to me twice. ive chased up more times than i can remember. my garden is severely water logged and because you havent been out after 6 months i have now paid someome to do the job for me. cost was in the 1,000s the landscaper i used said the top soil was not down to 100mm which is what it should be and was just clay on top, hence the flooding and drainage issuies. when he dug it up there was rubble and waste to be found aswell. i first emailed in december last year took 4 months to get a reply. after a few emails you sent someone to come and have a look again didnt show and the day he did luckily i was at home. he recommended to me it needs re doing but after that no response and there only so long you can wait. after work was done i emailed saying maybe you could offer some money back as ive had to get people in. the reply was "ill will ask the relevant people and get back to you"again no response. i really like my house ive had no isuuies other than the garden. the sales team were great but im afraid since you have let yourselves down.....

Stacey · 8 November 2022

★★★★★ 5/5

Trustpilot

Thank you Adolfu..

Thank you Adolfu for the quick work on fixing all the 1 year defects! Very professional and friendly.

Toni · 8 December 2023

★★★★★ 5/5

Trustpilot

With house

Adolf has been brilliant very pleased with quality of work

Michael · 2 May 2024

★★★★★ 5/5

Trustpilot

Great job, Team!

Mr. Adolfo and the Customer Service Team are always pleasant, helpful, and patient with all our repair issues. Their work is completed efficiently and to a high standard. Thank you very much!

Rachelle · 11 May 2025

★★★★★ 5/5

Trustpilot

I have lived in my home since October…

I have lived in my home since October 23 , I love it and it is value for money. I have just had my 6 month snag list completed by Adolpho who is such a lovely man and takes pride in his work so well done ashwood homes, and thank you to customer service.

Hazel · 30 May 2024

★★★★★ 5/5

Trustpilot

Excellent job Adolfo was very…

Excellent job Adolfo was very professional. Friendly and did a fab job

Customer · 6 January 2024

★★★★★ 5/5

Trustpilot

Cannot fault our lovely first home.

Cannot fault our lovely first home.Sales team were knowledgeable, friendly and customer service/aftercare was second to none. I would recommend them to anyone.Pleased to see the new estate coming along nicely!

Mitch · 26 October 2023

★★★★★ 1/5

Trustpilot

Started off all good

Started off all good , we bought many of the extras was offered the built in wardrobe and then that’s where the problem started we paid 800 pounds and asked it to be flush to the wall but was told oh no ,the line on the drawings meant it couldn’t be flush ,only to find out when being plastered we could have had it flush , the sales girl never mentioned this once that we could have had that after all ,the wardrobe looks stupid and now they want us pay another 700 to put there incompetence and lack of training from staff on what they offer to have it how we wanted and asked in the first place not impressed , and not impressed with ashwood homes never again such a shame

Mark · 19 October 2021

★★★★★ 1/5

Trustpilot

Started off all good

Started off all good , we bought many of the extras was offered the built in wardrobe and then that’s where the problem started we paid 800 pounds and asked it to be flush to the wall but was told oh no ,the line on the drawings meant it couldn’t be flush ,only to find out when being plastered we could have had it flush , the sales girl never mentioned this once that we could have had that after all ,the wardrobe looks stupid and now they want us pay another 700 to put there incompetence and lack of training from staff on what they offer to have it how we wanted and asked in the first place not impressed , and not impressed with ashwood homes never again such a shame

Jake · 19 October 2021

★★★★★ 1/5

Trustpilot

Started off all good

Started off all good , we bought many of the extras was offered the built in wardrobe and then that’s where the problem started we paid 800 pounds and asked it to be flush to the wall but was told oh no ,the line on the drawings meant it couldn’t be flush ,only to find out when being plastered we could have had it flush , the sales girl never mentioned this once that we could have had that after all ,the wardrobe looks stupid and now they want us pay another 700 to put there incompetence and lack of training from staff on what they offer to have it how we wanted and asked in the first place not impressed , and not impressed with ashwood homes never again such a shame

Jayne · 19 October 2021

★★★★★ 5/5

Trustpilot

Bought in Kirton 8 months ago sales…

Bought in Kirton 8 months ago sales team nothing was too much trouble always email updates everything went really smoothly Ben the site foreman dealt with any iissues promptly nothing major occurred Minor snagging list at 6 months was dealt with by Gavin meticulously.Two other members of our family have bought Ashwood homes we wouldn’t hesitate to recommend them first class

Neil · 6 September 2023

★★★★★ 1/5

Trustpilot

Avoid.

We moved into our property in 2018.Where do I begin? The longest battle of our lives to resolve the flooding outside our property due to the swales not working effectively to drain. Water would cover our front garden. It took a lengthy 2 years for anything to be done about it with constant calls to customer service who would tell you they would chase it and call you back - lies! All 2 bathrooms and downstairs toilet were siliconed horrifically. My partner had to do it all again himself. Carpets and laminate floor fitted poorly, once again my partner had to fit those. The finish of the house was terrible. They used a caravan equivalent induction hob which will not heat 4 pans. We had issues with the water draining in the property and again they tried to tell us this was an external problem which we would need to sort. We got a plumber in who said it was the air flow valve which then their team came to change. Very poor experience and we are now moving. Avoid.

Daniella · 2 June 2021

★★★★★ 5/5

Trustpilot

6m Remedial appointment today

6m Remedial appointment today. Only 2 small requests ( shows quality of build)! Over the moon with the guy that came around. Professional man, kind and courteous , his work was perfect. Very happy indeed Very many thanks

AMY · 13 August 2024

★★★★★ 1/5

Trustpilot

Not acceptable!

Ashwood Homes told us 3 months ago our garden would be stone picked. Normally im not one to complain and i dont mind small stones but for my partners daughter find things like glass in there is not acceptable! (the piles of brick and slate are what me and my partner have had to do) Workers may be careless but seriously put it in a bloody bin! A cracked window for 3 months and still no update, poor paintwork and rushed finishings!Considering this was supposed to be our first new dream home together it has been a complete nightmare and the opposite of what they sold to us. To add funnily enough now its almost impossible to get a response from someone regarding these issues! Absolute shoddy work and wouldn’t recommend anyone to bother buying a home from them!

Katie · 1 September 2019

★★★★★ 5/5

Trustpilot

Recently I moved into a Ashwood home

Recently I moved into a Ashwood home, we love out new build home, all members of staff we have dealt with are a credit to Ashwood homes. The quality of the build is to a very high standard and I certainly would recommend them.

Laura · 27 October 2023

★★★★★ 5/5

Trustpilot

Adolfo arrived on time and completed…

Adolfo arrived on time and completed the work to an extremely high standard. He is always polite and helpful and a good honest man who is a credit to Ashwood Homes.

Mrs · 24 May 2024

★★★★★ 4/5

Trustpilot

Overall generally good service

Overall generally good service, some things have taken a while to get sorted with other teams. But the maintenance team I cannot fault! Very thorough and ensures everything is perfect before leaving, he even cleans the area properly. Very good.

Ellie · 8 November 2023

★★★★★ 5/5

Trustpilot

Trevor,Frogmore Road

Adolpho,arrived on time and got straight to work,he was very professional.We are very pleased with the house overall any problems are sorted promptly

Trevor · 6 June 2024

★★★★★ 5/5

Trustpilot

Excellent

Snagging list sorted really quickly and professionally. Excellent customer service. The gentleman who came round was brilliant!

KB · 26 April 2024

★★★★★ 2/5

Trustpilot

Hmmm not the standard you would have…

Hmmm not the standard you would have expected from a new home ie the finish and rushed areas that were evident ie wet paint etcI could say so much more and it would be truthful certainly but my moving in experience was ruined by the already mentioned points and the constant upheaval afterwards

Dj · 2 October 2019

★★★★★ 5/5

Trustpilot

Garage

Gavin came today to fit a threshold strip in the garage he was polite and professional and done a super job

Trevor · 8 November 2023

★★★★★ 5/5

Trustpilot

Everyone from start to finish

Everyone from start to finish, including sorting minor snagging really helpful and efficient.

Stephen · 28 March 2024

★★★★★ 5/5

Trustpilot

Gav repair man,Richard plumber and Ed…

Gav repair man,Richard plumber and Ed from kitchen repair spot on service friendly nothing to much trouble

Louisa · 16 December 2023

★★★★★ 1/5

Trustpilot

Flooring not fitted correctly

Flooring not fitted correctly, loose carpet, lino with tears in, overall bad job all round. On returning to rectify they did one job which is now worse and refusing to do the other which they promised they would on three occasions.Bad workmanship, terrible customer service and overall shocking experience.Stay away.

C · 25 April 2017