Trusted Agent profile · Weston
★★★★★
74 reviews across 1 platform
High Road, Weston, PE12 6RD
Part of Ashwood Homes, see every office.
Ashwood Homes's office in Weston, at High Road, is rated 4.2 out of 5 across 74 reviews on 1 platform.
Every review we hold for the Weston office, from every platform, shown as written. First names only.
5/5
TrustpilotVery good to work with
Brought my first home with them have great to work with. Any issues with the property have been addressed quickly and the repair men have been incredibly professional
Thank you for taking the time to write a review. We wish you many years of happiness in your new home.
1/5
TrustpilotVery bad company avoid these at ALL…
Very bad company avoid these at ALL costs they invited me for a interview but they didn't tell me where the place was before they set up an interview I told them the place where they set up an interview for was too far for me so avoid these at all costs
We don't recognise this situation but please reach out if we can do anything to assist
1/5
TrustpilotWe had a very bad experience we would…
We had a very bad experience we would like to share in case you are thinking of buying a property with Ashwood Homes. You will need to know that they are pressurising and ruthless. If you are a cash purchaser or a first time buyer with no property to sell, it might be ok but if there are any delays you are constantly under pressure when moving is already stressful..They try to get you to exchange very early and they are ready to pull the plug and repeatedly tell you so They are legally within their rights to do this and of course you sign your life away at the beginning. We had a chain of 2 under us and the bottom of the chain broke. We immediately got a new cash buyer who wanted to move fast but they completely cut contact, and would not speak to us, When we first rang them they told us they did not want to sell to us anymore, that we were bad buyers, they had others waiting, the phone call got cut off and then they delayed returning our emails until after they had resold the house for 10k more. Interesting they put the same standards pictures up in the internet not showing all the extras we had bought. We think that was deliberate. They said the increase in the house sale was not about the extras we had bought but due to property prices going up. We lost our money for the extras (half payment made). They would not return our money to us. I reported them to trading standards. Our solicitors tried to contact theirs but there was no response from them. We were literally frozen out. It was appalling practice. I don't think you can give no stars on here but if you could there would be no stars for this company. Fortunately we have found a lovely home and so have put this horrible experience behind us. Just beware!!
Thank you for your comments unfortunately we cannot publicly comment on legal matters but unfortunately after waiting many over 8 months for completion with the house built and standing for much of this. We were unable to wait any longer for the transaction to proceed. We are pleased to hear you have found a new home.
1/5
TrustpilotCutting corners
All the new houses on High Road Weston with floor tiles are having to have the tiles replaced. This happened because Ashwood decided not to follow a set procedure?Ashwood are going to replace the tiles but they seem to forget the inconvenience this has caused to the owners for up to 2 weeksNo access to kitchen No downstairs toiletNo mention of providing other accommodation.Heating has to be introduced slowly so it needs to be done in the summer.The other main concern is what other major procedures have they not followed.
5/5
TrustpilotGavin was punctual
Gavin was punctual, friendly and very conscientious. We were very impressed with his customer service & professionalism. We would like to say also, many thanks to Lisa in Customer Care. Always polite and understanding. Lynne & Jeff Wash
5/5
TrustpilotBuying our first home!
We recently moved into our new home on the Holbeach Meadows site and couldn’t be happier! All of the lovely ladies at the office were so helpful throughout the whole process, making it as smooth as possible, especially us being first time buyers! We are so happy with our new home and the customer service provided since the beginning! Thank you to everyone at Ashwood Homes! From, Caitlin and Ryan x
4/5
TrustpilotCan’t fault them
Second Ashwood home we have purchased as we are happy with Ashwood and like the estate we live on. Smooth process from reservation to completion. Kept in constant contact! Gavin and Adolfo have been amazing with the small amount of snags we had. Very efficient, friendly and tidy. Still awaiting some snags to be rectified so will revisit once all complete.
5/5
Trustpilot6 month maintenance visit
We had Gavin with us for 3 days dealing with the remedial works. He is a credit to the Company. Cares about his work, with really good attention to detail & easy to have around. Thank you Gavin & Ashwood Homes. 👍
5/5
TrustpilotToday was our 6 month snag maintenance
Today was our 6 month snag maintenance, everything went super well and was done to a very high standard. So far a great experience dealing with Ashwood Homes during the purchase of the house and after care.
1/5
TrustpilotLeaky roofs
Roof is falling apart and leaking when the house is 4 years old. Avoid like the plague.
Hi Kirsty, we provide a 2year warranty and a further 8 year structural warranty (provider dependent on site). Feel free to contact us to get the details of the warranty provider if you do not have these.
5/5
TrustpilotAshwood Homes 5 Star
Where do I begin we’ve had our home just under 2 years and it has been a fantastic experience. The ashwood homes team made the whole process from start to finish a breeze. The home itself is beautiful and we could t ask for anything more. Any questions or queries Iv had along the way have been dealt with in a very professional manner and any snags needed to be completed have been done so in good time with the work completed to a high standard I could not recommend Ashwood homes anymore.
5/5
TrustpilotI was relocating from overseas and had…
I was relocating from overseas and had been looking on Rightmove for some time. I came across Ashwood Homes and saw the house I wanted to buy,As soon as I arrived in the UK I arranged to go and view the property within 48 hours. I decided then I wanted to purchase it.The process only took 4 weeks and I am now happily settled in my new home. (The property I saw on Rightmove).Thank you to all the sales team and after care for a smooth process. I would highly recommend Ashwood Homes to anyone wanting to purchase a new home.Linda Allatt
5/5
TrustpilotWe have been in our Ashwood homes house…
We have been in our Ashwood homes house at Donington for 2 years and it's been a fantastic experience , Ashwood homes snag man sorted a couple of jobs out today and what a nice fella,All sorted thank you,
We are so pleased to hear this, thank you for taking the time to write to us with your feedback.
5/5
TrustpilotWe could not be happier with Ashwood Homes!
We could not be happier with our home and how well Ashwood have looked after us! Fast, efficient and always ready to help in any instance. What a wonderful company! The house we bought is beautiful and we are just thrilled!
This is great to hear. We wish you many years of happiness in your new home, thank you for taking the time to send us some feedback.
5/5
TrustpilotNew build & lived in for 3 years!
We had our Ashwood home for just over 3 years. We loved our house and found the quality was great and the value for money was spot on. The houses were not all “rammed in” like a typical new build estate, we had nice carpets, a decent sized garden and branded appliances. Couple of little niggles like every brand new house, they are built by hand so there is often imperfections, this is to be expected! Thanks for our lovely 3 years!
5/5
TrustpilotThank you Gavin
Thank you Gavin. Completed all outstanding work and done quickly and efficiently. Very happy with the results. Thank you Ashwood for looking after me
5/5
TrustpilotCan I say a big thank you for…
Can I say a big thank you for completing our snagging list without any drama’s what so ever, everyone of the various tradesmen from the different companies turned on time and completed their jobs and cleaned up after themselves,But my biggest thank you ( and I wished I could remember his name ) is to the guy who works for yourself and was at our house on 17th Feb filling cracks and touching up paintwork he did a brilliant job and is a credit to your company.Nick
5/5
TrustpilotKingsgate mews
A few teething problems when we first got the keys to our lovely home, but to be expected for a new build and now all resolved! Any other issues and snagging since has been professionally completed with care and attention by ether Gavin or Adolfo! Now just waiting for the landscaping and remedial work to be fully completed around our phase!
5/5
TrustpilotExcellent customer service as always
Excellent customer service as always Gavin as cheerful as ever, bang on eight and rearing to go. Such a talented trades, excellent job and attention to detail is second to none. There will always be issues with new builds, but with Ashwood homes and gavin in tow they will always be dealt with speedily and to a very high standard.
5/5
TrustpilotAdolf was very quick with the repairs…
Adolf was very quick with the repairs to the detail.
5/5
TrustpilotGavin came to fit my weather strips in…
Gavin came to fit my weather strips in the garage today.did a great job,lovely bloke.Thank you Gavin and ashwood homes.
1/5
Trustpilotgarden flooded and had to fix myself as no contact
its been a year and only got back to me twice. ive chased up more times than i can remember. my garden is severely water logged and because you havent been out after 6 months i have now paid someome to do the job for me. cost was in the 1,000s the landscaper i used said the top soil was not down to 100mm which is what it should be and was just clay on top, hence the flooding and drainage issuies. when he dug it up there was rubble and waste to be found aswell. i first emailed in december last year took 4 months to get a reply. after a few emails you sent someone to come and have a look again didnt show and the day he did luckily i was at home. he recommended to me it needs re doing but after that no response and there only so long you can wait. after work was done i emailed saying maybe you could offer some money back as ive had to get people in. the reply was "ill will ask the relevant people and get back to you"again no response. i really like my house ive had no isuuies other than the garden. the sales team were great but im afraid since you have let yourselves down.....
5/5
TrustpilotThank you Adolfu..
Thank you Adolfu for the quick work on fixing all the 1 year defects! Very professional and friendly.
5/5
TrustpilotWith house
Adolf has been brilliant very pleased with quality of work
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