Hunters South Lakes and Furness Westmorland and Furness reviews

★★★★★ 1/5

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Hunters Tamworth

We instructed Hunters Tamworth in the sale of a property. We were not very impressed with attitude of Graham Hill the manager who was disinterested to say the least. When we received confirmation of a viewing, we said we would conduct it ourselves. Hunters did not tell the viewers who were left waiting in the street until we managed to locate them. The viewers told us they had been told to meet the agent and were about to leave. We sold the property and it took nearly 2 weeks for Hunters to send the memo of sale to our solicitor. They said they didn't have an email address for the buyers solicitor! In the end, our solicitor obtained it and we had to pass it to the staff. It was basically a telephone call! The final nail in the coffin was finding out from our solicitor that the chain had collapsed. Hunters knew nothing about it despite telling us the sales progressor was monitoring the sale. It took a week for Hunters to find out if and why the chain had collapsed and we found out that it had collapsed over 2 weeks prior to us finding out. When we tried to speak to the manager to complain, he was never available and the sales people kept using the excuse that they had lots of files and were short staffed. We have sold many properties and have never come across such incompetence. The sales staff are like children, no sense of urgency or idea of providing a service. I would advise folk to steer clear!!

Sandra · 21 August 2025

★★★★★ 1/5

Trustpilot

Don't rent or buy with them

I was interested in 2 properties advertised on their website . I was informed that they were under offer , but were still being advertised and were happy to take further viewings , so much for making an offer with an expectation that they would take the property of the market . Once they discovered that I had a property to sell they weren't interested in allowing me to view it I explained that I was also looking to rent and had a property to view through them the following day ..( I wasn't sure whether to rent or buy ) they cancelled my rental viewing within an hour with no explanation Thoroughly unprofessional using underhand tactics . Why don't they just behave responsibly ..avoid

MF · 15 August 2025

★★★★★ 5/5

Trustpilot

Lauren at hillsborough Sheffield was excellent.

Lauren at hillsborough Sheffield was excellent. She was efficient, polite and did a really good job. I would definitely recommend Hunters.

Sue · 23 November 2025

★★★★★ 2/5

Trustpilot

Long-Term Tenant, Short-Term Accountability

After five years as a tenant in a fully managed property under the Hunters brand (Catford), I’m leaving disappointed by both the service I received and the way my formal complaint was handled. I consistently raised issues throughout the tenancy including ongoing disrepair in the kitchen and bathroom, some of which were documented as ‘poor’ by the agency’s own inspections. Several of these problems remained unresolved for years. Some works were eventually completed just before the landlord decided to sell but others, like regrouting, were marked as done when they were not, despite being flagged with photos at the time. When I submitted a formal complaint for other various reasons including unprofessional behaviour from staff, the director’s tone was defensive and dismissive. He wrote that my concerns were “peculiar,” and told me that “your reasoning does not stand in law.” At no point was my experience acknowledged nor the inconvenience of living with long-term disrepair. As a tenant, I expect professionalism, courtesy, and a fair process. But the complaints response focused almost entirely on denying liability and distancing the company based on technical legal definitions, rather than addressing the substance of my concerns. This approach falls short of the expectations outlined in the Property Ombudsman’s Code of Practice which advises agents to handle complaints fairly, avoid dismissive or legalistic language, and acknowledge service shortcomings even when there’s no strict legal fault. I’m sharing this review to encourage future tenants to keep detailed records, insist on clear communication, and be prepared to escalate if concerns are met with defensiveness instead of accountability.

Marie · 2 August 2025

★★★★★ 1/5

Trustpilot

I have just bought a house where the…

I have just bought a house where the seller's estate agent was Hunters. two items to note : 1. their pestering me to prove I had the funds via endless email demands, then when my solicitor raised one issue, total ignorance for 2 weeks. Not good. 2. I feel for the seller in that they totally missed off the presence of a very long private tree-lined driveway, and a full size totally convertable loft.

Robert · 2 October 2025

★★★★★ 5/5

Trustpilot

We just bought our first home with Hunters Yeadon

We just bought our first home with Hunters, Yeadon. We had a few obstacles on the way which they helped us navigate with the seller and overall it was a positive experience and we will be going back when we come to sell! Kim and Emma always answered the phones and were always happy to help with any query. Claire was fantastic! We had an awful solicitor who didn't respond or give us important information that we needed to know about the selling process. Having previously worked for a solicitor, Claire answered lots of my questions on that and guided us through. When the solicitor was three days late completing and still asking for financial information at 4pm on the day they completed my stress level were through the roof and Claire provided emotional support and guidance on this which I will forever be grateful for. She was even willing to stay online beyond her working hours until the sale had gone through (which luckily it did at 4:55pm) to make sure we were sorted and ok. Claire made me feel like I had a friend holding my hand which was invaluable being a first time buyer with a terrible solicitor. Thank you Claire. Finally, when the sale had completed, Kim and Emma waited in the office for us so we could get the keys (just as they closed), Thank you Kim and Emma!

Katie · 21 April 2023

★★★★★ 1/5

Trustpilot

Gave the property I had put a holding deposit down on, to someone else.

I went to view a property and I put down an application straight after seeing it. I was aware that quite a few applications might have been put down and that we might not get it. However, a few days later I was phoned by the agent who said that the landlord didn’t originally pick us, but the people they did pick had not responded so he said if I want to put a holding deposit down that day that the place would be mine as the landlord had agreed to my friend and I renting the property instead. We put the deposit down right away and a few days later (today) I got an email saying that the original people had “resurfaced” and had signed forms and passed referencing etc and they were going to go with them instead. They then refunded my deposit. I had cancelled viewings and made plans surrounding moving into that place. They basically used us as backup even though we’d put a deposit down. The email wasn’t even apologetic. Terrible agency.

RM · 28 July 2025

★★★★★ 1/5

Trustpilot

Hunters Baldock as letting agents…

Hunters Baldock were the letting agents for a recent rental. I found them rude and difficult to the point of enjoying the power they had over me as a nervous tenant in an expensive and competitive market. They piled on the reasons why I might not get my deposit back (which they still have not returned) were useless with actual sums and dates and generally unpleasant.

Jane · 21 March 2024

★★★★★ 1/5

Trustpilot

I phoned up a interest in a property…

I phoned up a interest in a property and got a private mobile number saying she worked for hunters, the next 2 days I bombarded with calls and 2 booked appointments. I politely asked to be left alone then a call literally 20 mins later and again the next day to see if I was attending a meeting with her and her husband on a Sunday. What is going on here if anyone can shed any light on this , I was so stressed out I blocked her. I wouldn't go to these if they were last estate agents left. Garbage

Darren · 25 July 2025

★★★★★ 1/5

Trustpilot

I emailed this useless company 3 times…

I emailed this useless company 3 times over a period of three weeks to inform them that one of their properties had a wildly overgrown hedge and garden that was making the locality look a mess, and also impeding foot and mobility scooter traffic on the pavement. They didn't bother to reply ,so I reported the mess to the city council and wished them good luck in ignoring their emails ! Hopefully the council will do the work and bill these clowns !

Customer · 23 July 2025

★★★★★ 1/5

Trustpilot

Rented through hunters

Rented through hunters. We found out after being in property for 2 months that our landlord had died. Thus information was given through executor of will. When we left 3 weeks ago hunters still hadn't informed us he had died. They have ignored emails and not even acknowledged receipt of keys as we requested. Peter croft in charge of rentals has been rude and useless. When I spoke to him re our landlord dying and asking what was happening he laughed and just said he didn't know about the contents of the will. We had no choice but to use them but would never chose to use them

Neil · 22 July 2025

★★★★★ 5/5

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Hunters Filey excellent easily deserve…

Hunters Filey excellent easily deserve five stars particularly Aimee and Beth. Overall this Estate Agent is one of the best we’ve ever dealt with I don’t understand the low review for Hunters overall, but that cannot be applied to Hunters of Filey.

Stephanie · 27 March 2025

★★★★★ 5/5

Trustpilot

Excellent Estate Agents - use them you won't regret it!!!

From the offset Hunters and the owner Paul were professional/friendly and a pleasure to use.At every stage I was informed of that was happening (which was more than my Conveyancing solicitor did).My personal recommendation goes to Nicole Coombes, Senior Sales Negotiator was super efficient. Was instrumental in ensuring that hmy sale was done ffortlessly.Hands down I recommend them without a shadow of a doubt.AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAaaAAAAA+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++.Thank you for ensuring the sale of my house went through :-)))

Inez · 11 August 2023

★★★★★ 1/5

Trustpilot

Leaving flats on zoopla that have been…

Leaving flats on zoopla that have been unavailable for ages- really really annoying i hate you- sad that I can't harm your ratings more but you already have a terrible score

Alice · 1 September 2026

★★★★★ 5/5

Trustpilot

We currently have our house on the…

We currently have our house on the market in York .We visited hunters on Saturday and received excellent service from the sales associate in hunters.We discussed our current position and She was able to support and guide us in terms of how the Current Market is performing ,she gave us valuable advice going forward.The service We received was very professional,helpful,not pushy and genuine. We came away feeling that she had listened to what our ultimate dream location would be for our family .I think the sales associate name was Jan .We will definitely be in touch .Many thanks for your time .

Kerry · 5 March 2023

★★★★★ 1/5

Trustpilot

Do not use for rentals

Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.

Liz · 13 January 2023

★★★★★ 1/5

Trustpilot

Do not use for rentals

Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.

Lizzy · 13 January 2023

★★★★★ 1/5

Trustpilot

I would never ever used this Company…

I would never ever used this Company again. They failed to tell my tennent I was selling up, because of mortgage increases, I even even emailed them. Heard nothing so I assumed they had told the tennent. Two months later when I thought I'd have my property back, they told me they hadn't told the tennent. Also the tennent flooded my bathroom and cost me £2000 to fix!

Stephen · 28 October 2025

★★★★★ 1/5

Trustpilot

Hunters Beverley

We were looking to have our house valued with Hunters, the first thing it says on their website when you complete the online request is “it’s simple”, well it clearly isn’t. Requested a valuation, selected date/time, heard nothing back for a week. Called Hunters at Beverley to be told they don’t get the online requests - so not a good start. Was then told they don’t cover my postcode, which is odd given the automated email I had from Hunters gave the address/contact details for my local branch, Beverley. Not great business, maybe I dropped lucky.

Chris · 19 June 2025

★★★★★ 1/5

Trustpilot

Worst estate agent I have ever dealt…

Worst estate agent I have ever dealt with. I was told lies from the very start of the sale of my house. Staff do not get back to you having to chase them all the time, they didn't seem to have a clue what was going on. Had I been given correct information from them at the very start I would have been able to make an informed decision regarding who I sold my house to. When I complain they did not even have the decency to contact me personally. Absolute disgusting customer service.

Customer · 10 June 2025

★★★★★ 5/5

Trustpilot

Professional Friendly service

Having sold several properties in the past, the service I have received from Emma Bell in Annan Dumfries and Galloway has been exceptional. With her 20 years experience in marketing properties, I found her advice and professionalism second to none.Very friendly, fully informed and as passionate as I am about my property.Her examples of similar properties was really helpful.

Customer · 8 May 2024

★★★★★ 5/5

Trustpilot

Exceptional ongoing service

Our house selling journey has been a difficult one but despite this, Hunters and particularly Emily Ryan have gone above and beyond to support, advocate and ultimately sell our home! Thank you Emily, you have been exceptional during this stressful time.

Peter · 12 February 2025

★★★★★ 1/5

Trustpilot

Waste of time - No show

Me and my partner travelled from out of town to have a viewing with Jesse Oteri today. Everything seemed fine until we arrived at the address and were completely ghosted by him. He wouldn't answer his phone so we rang their office who also couldn't get a hold of him. Avoid any dealings with Jesse as he's is unreliable, has poor time management and communication skills and is a complete waste of time

Rachel · 15 August 2025

★★★★★ 5/5

Trustpilot

Selling our house has been tough

For the last year we have been selling our house, which has been extremely hard as there have been a lot of twists and turns not all good, But the staff at Hunters have been wonderful, they have helped us with everything from helping me write emails and chasing solicitors. Paula and mostly Michelle have gone above and beyond they have been wonderful and have made something I was dreading that little bit easier, Thank you for everything 😊

Rachel · 3 June 2025