Winkworth St Johns Wood reviews in Westminster

★★★★★ 5/5

Google

Marc was absolutely wonderful in helping us find our perfect home. He listened to our needs, came back with amazing properties, and gave us the space to think about what was right for us. We never felt any pressure from him (unlike other agents we'd dealt with!) and he was always on hand to answer our questions. Even after we chose an apartment he made sure we settled in. A real pleasure to work with.

Mohammed · 25 October 2017

★★★★★ 5/5

Trustpilot

Super Service at Winkworth Long Melford

A huge thank you to Mark Wilkins at Winkworth Long Melford. He epitomises the term "Gentleman". He was always available and nothing was too much trouble. Our house sold very quickly and Mark then worked with us to progress to completion day. I would certainly recommend Winkworth but also believe that Mark's care and attention was the key to our successful sale. Thank you Mark.

Mark · 28 July 2021

★★★★★ 5/5

Trustpilot

Professional from start to finish

Professional from start to finish. Shilpa was understanding of our needs and patient with my elderly parents, and caring of our home of 43 years. Shilpa kept us up to date at all times and we never felt pressured or pressurised. Nishi did most of the viewings and again courteous, punctual and understanding. Would definitely recommend and use again. Huge thank you from us all.

Anne · 14 May 2021

★★★★★ 5/5

Trustpilot

Happy with our experience

My partner and I are first time buyers, and we’re just about to complete on our first flat. Patrick, Alex and Nicola have overseen the whole process and we’re really happy with the way our purchase has been dealt with. We weren’t really expecting to feel grateful to our seller’s estate agents, but they have helped us navigate all the twists and turns fairly and transparently. They were also very helpful when our solicitors were being less than efficient (!) - an email to the Winkworth team was often a quick and easy way to sort out any issues. We wouldn’t hesitate to use them again (not that you have a choice as a buyer, though - if only…!).

Ed · 19 July 2021

★★★★★ 5/5

Trustpilot

Super team at Winkworth

Steve Brown and the whole team at Winkworth were superb. Commercial, responsive and courteous. Highly recommend the firm and in particular Steve Brown.

A · 25 October 2024

★★★★★ 1/5

Trustpilot

For four weeks the branch staff thinks…

For four weeks the branch staff thinks it's ok to have mice and all the associated issues running round the flat and still no date for when the people will be coming to sort out the issue, very poor. Am sure they wouldn't want this in their own homes but it's ok for people that pay their salaries

Paul · 4 October 2023

★★★★★ 1/5

Trustpilot

Guildford Estate agent winkworth

Guildford Estate agent winkworth. Got shown a property today with my partner and 8 month old baby today. I'm offended you would even think that a filthy student property would be suitable for mt family anyway! Was absolutely disguted that you can show property's in these conditions like that and think its acceptable (and in a pandemic you should be sanitising everything down!) When tenants leave if you think showing a dirty property with dirt and filth is acceptable it is not! Trying to sell a property to me in such disgusting conditions and thinking its okay to show people shows what type of estate agents you would have been if we were to have gone with you. Asked to be taken off the books would not recommend thank god we curved this! Will be telling everyone to avoid this estate agent. Your reviews don't look great anyway even though you deleted my Google one!

Theo · 30 January 2021

★★★★★ 5/5

Trustpilot

honest and effective

Guy and John did a great job, both did everything i could have asked and were much more transparent than any past experiences i've had. Without them my whole process would have been a lot more stressful.

Ryan · 13 November 2025

★★★★★ 5/5

Google

Daniel sorted everything out for me on very tight time frames, it allowed me to move into my flat very quickly. Amazing service

Adam · 6 May 2025

★★★★★ 1/5

Trustpilot

I'm waiting to hear back from Winkworth…

I'm waiting to hear back from Winkworth Kensal Rise lettings about why I'm being contacted by the utility provider to pay bills on an account I assumed was closed on my moving out. As a landlord, I pay Winkworths the 'Fully Managed Fee', a level of service for which they state they will inform the utility providers of the new tenants details. My credit rating is at risk as I have ignored emails from the utility provider on the basis that I have paid all bills before the tenant moved in. What is the point in 'informing the utility providers of your new tenants details' if the account isn't closed? I await a response. Very disappointed at what is either negligence or very misleading terms of service (if 'informing' providers achieves nothing of value to me as a client.)

Jonny · 14 January 2021

★★★★★ 5/5

Trustpilot

Thanks to Finlay Cook for taking my…

Thanks to Finlay Cook for taking my sale to completion. However, it was a team effort by everyone in the Kensal Rise office. Everyone was very pro-active in marketing my property and keeping me updated on viewings and feedback. Once the sale was agreed, Finlay made sure everything went through and addressed any questions from both me and the buyer. Thank you

Gillian · 18 June 2021

★★★★★ 5/5

Trustpilot

Sold property through Winkworth

Sold our Property through Winkworth and must say Jack was unbelievable in how he handled the sale.He could not have done enough and I would 100% recommend dealing with him .

Jonathan · 9 May 2024

★★★★★ 1/5

Trustpilot

Last-Minute Viewing Cancellation

We traveled almost 2 hours for a booked house viewing, only to have it canceled last minute. This lack of coordination raises doubts about the agency's reliability. Agents should excel at arranging viewings, and this experience fell short of expectations. Hope for improved communication and better service in the future.

İsmail · 7 March 2024

★★★★★ 5/5

Trustpilot

The whole experience with the team at the winkworth helleson branch

The whole experience with the team at the hellesdon branch were amazing, Daryl, was so helpful with the questions and made the process amazingly easy, thanks for helping us move into our new home

Mark · 5 December 2025

★★★★★ 5/5

Trustpilot

Professional and reliable.

Connor has been helpful and reliable in looking after our property and has dealt with any issues quickly and efficiently.

Mark · 4 November 2024

★★★★★ 1/5

Trustpilot

Typical response from a company when…

Typical response from a company when you have received poor service. Why would I want to contact their office after receiving a call from 'George' who basically tried to lie his way out of the situation. Exactly how do they think they can resolve the situation - the property has now been sold! I also need to mention that in the phone call received after my original post he stated ' I had to inform the vendor that you are in a chain of 9' - this is why the vendor decided to go with someone else - this is a blatant lie as I checked with our agent who provided me of details of our chain which consist of 5!! So not only did he lie to the vendor but also by not allowing the final bids by 10am next day (his idea!!) he deprived the vendor of the 5k offer we were going to make over the maximum stated price because the place was worth it - thats just us what about the other bidders - who knows what they could have offered given the level of interest in this property (which in itself questions their ability to accurately price the property) - given that they had had 10 viewings in two days and the vendors asked that no more viewing be permitted as they wanted to make a decision. My own estate agent was appalled at the service we had received as he considered it completely unprofessional - but then this is a franchise operation - no different than dealing with Mc Donalds!! I'm done with this now!

Keith · 21 November 2020

★★★★★ 1/5

Trustpilot

Appalling unprofessional service from…

Appalling unprofessional service from Poringland branch. Saw a property that was priced with a guide price. Liked the property so offered full asking price only to be told that there were another 4 viewings that day and that an offer had been made but all offers were to be put to the buyer by 10am following day when a decision would be made. Agent insisted he would call to get our final offer at 9.45 and that reading between the lines they were basically playing all buyers to see if they could up the price!. Gave us personal email to contact him if we had any queries regarding the property that we wanted answered before 10am final bid cut off - sent email - NOT EVEN BEEN READ! - N0 CALL!! at 9.45 waited until 11am asked for agent only to be told he was not even in the office!! 10 minutes later get a call from the office (not the agent we had dealt with but someone else) only to be told that the house had gone to another buyer - didn't seem to understand why we were so angry at not being told anything or even receiving the call for final offer. Doubt if we would even have received a call or got any information if we hadn't had chased them. Absolutely appalling unprofessional service by amatures - wouldn't touch them with a barge pole.

Keith · 20 November 2020

★★★★★ 1/5

Trustpilot

One of the worst agency… DONT WASTE YOUR TIME.

I would say one of the worst agency that I worked with. Exteremly unprofessional. They don't even call you back until you called them many times. I have seen a flat with them and I was the first one that seen the flat. I was there after 2 hours they post on rightmove. (This is what they said to me) I have seen flat 2 times and happy to pay deposit straight away. They told me that they will let me know after checking with lanlord. By the way his name was Lewis. He didn't even bother to call me that flat is gone because they have another offer accepted. Very unprofessional. I wouldn't suggest anyone this agency. Don't waste your time.

Aziz · 19 November 2020

★★★★★ 2/5

Trustpilot

Unprofessional and disengaged

I bought a flat with Winkworth and decided to try to sell my property through them a few months ago. They seemed quite engaged, up to the stage where I actually signed the sole agent agreement. The timelines they gave me for listing it were not met and clearly just a lie. The one paragraph description of the flat they wrote was laughable - it didn't in any way describe my flat (highlighting aspects such as hard wood flooring and Nest which I do NOT have) and was full of typos - clearly something pulled together in less than 5 minutes. The initial brochure included only pictures of the living room until I called this out. Once on the market, there was basically no interaction at all, no feedback on any viewing, nothing at all. I asked them to remove the listing 2 weeks ago and even that seems like an unmanageable task. I'm waiting until the agreement expires to re-list with someone more professional.

Jasmine · 5 November 2020

★★★★★ 5/5

Trustpilot

great value

We had a difficult sale mostly due to difficult solicitors but Guy and team went over and beyond to make it happen. Couldn't recommend enough. Happy we didn't go for an online broker as sale would surely have fallen through. Fair pricing. thanks.

ReviewerName · 24 July 2023

★★★★★ 1/5

Trustpilot

Utter jokers

Utter jokers. They made it so difficult for me when mentioning I wanted to view some properties near Victoria train station. An Indian guy in his early '40s asked me to come to their office, after asking all the irrelevant questions on the planet then showed me a rubbish council flat. I was feeling a bit sick from his car fumes and asked if we could meet at the next property while I was walking. I have never seen him ever since: he simply disappeared and did not even answer the phone. I was too embarrassed to call the office and complain. I gave up on this company, they are just bullies asking to pay for just about everything while they laugh all the way to the bank thinking if you are a single woman with an 'exotic' accent you must be having a low IQ too. Bunch of jokers to be avoided.

CP · 22 March 2024

★★★★★ 2/5

Trustpilot

I sold my property via Winkworth…

I sold my property via Winkworth Marlborough and was alienated by the staff. When I first hired Winkworth's services I was confident in their ability to get people through the door looking at my property and shortly before lockdown we had an offer. This part of the service I thought professional and efficient.However, although I was the client and they were making a commission from my sale, it was made very clear, post accepting an offer, that their priorities were with the buyer who had some very aggressive timescales to complete the sale transaction during the pandemic.Before I asked not to be contacted by a member of the team I was receiving daily phone calls with the same context everytime - this is what your buyer wants/ needs. These phone calls became more and more aggressive and patronising as the estate agent tried to drive through the sale/ commission obtainment. At the height of the phone calls I was told outright I had 'problems to fix' and was accused of withholding information from my buyer.There wasn't a single engagement where the estate agents asked after my own needs or onward purchase.On raising concerns of the estate agents priority and focus on my sellers needs over my own, I escalated to Kim, the manager, as I was unhappy with how I was being treated. To quote Annabel: 'Our first priority is always our seller but equally it is just as important to look after the buyers, so as not to lose them and provide a good service all round'I'd made it clear I was unhappy with the service and received a phone call from the Manager apologising that I 'think' these things, not for the aggressive behaviour experienced by her own staff. My experience is you get a good deal if you're the buyer, the will certainly fight your corner.If you're the seller, be braced to be treated poorly - I will never be using their services again

Harriet · 3 August 2020

★★★★★ 1/5

Trustpilot

Winkworth leigh on sea

Winkworth leigh on sea. A bunch of liars and con artists. We rented a flat and asked for a break down of the fees we had to pay and also for the landlords details which were missing. The staff nodded and smiled and yes we will get those for you as we signed the contract and got our keys. 5 minutes later when we asked for them again they said we couldn't have them. Blatantly lied to pur faces. They take so long to respond to problems with the flat and didnt fix the big issues. The place obviously had mould which had been painted over as it appeared after a few weeks of moving but lied when asked about it and later said they think it might have had in the past but they were unaware. They also turn up well over half hour later to an appointment they made to inspect the property upon leaving. Their store was a 8 minute walk to the flat and when we called to see where the agent was, she hadn't left yet despite being 20 mins late already. Avoid these useless people at all costs.It's funny how a company only wants to help you after you leave them an honest bad review. I'm not wasting anymore time responding to such an awful company.

Walker · 24 July 2020

★★★★★ 5/5

Trustpilot

Fantastic!

Absolutely fantastic to meet and work with! Highly recommend if you want results. Incredible attention to detail with tailored advice to bring out the best features of your property. Went above and beyond to make sure images were perfect. Many thanks again Deborah Kirby

MAI · 15 August 2025