Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional, responsive, and easy to deal with from start to finish
I recently worked with John and Guy at Winkworth and had a very positive experience throughout the process. Both were professional, responsive, and easy to deal with from start to finish. Their communication was excellent, and they provided clear guidance at every stage. I would happily recommend Winkworth, and particularly John and Guy, to anyone looking for a knowledgeable and reliable estate agent.
Benjamin · 4 June 2026
Agent replied · 22 September 2026
Thank you for your wonderful 5-star review, Benjamin. We're delighted to hear you had a great experience at the Greenwich office.
Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
We look forward to welcoming you back and assisting you again in the future.
★★★★★ 5/5
TrustpilotExcellent communication and progression service instrumental in ensuring we secured our forever home
From viewing our first house, to finding our forever home, John knew exactly what we were looking for. He did a great job communicating with us and the vendors and we always knew where we stood throughout the process. The team at Winkworth work as one, as demonstrated by Guy who was the one who communicated our offer to the vendors in John’s absence. During the conveyancing process, the team excelled at liaising with all parties in the chain and Guy was instrumental in ensuring successful completion before Christmas. We would not hesitate to use Winkworth in the future, their service stood out compared to other estate agents we have dealt with.
Pritesh · 23 December 2025
Agent replied · 24 May 2026
Thank you so much for taking the time to leave an excellent review. We appreciate your support and are here if you need anything in the future.
★★★★★ 5/5
TrustpilotAaron and his team at Winkworths Kensal…
Aaron and his team at Winkworths Kensal Rise came highly recommended so I initially approached him just to compare the rental market just for peace of mind as I was on the cusp of renewing my existing arrangement. I quickly realised I had not been enjoying his level of professionalism and was comparing "apples to pears" and quickly had a change of heart!
Helen · 29 April 2026
Agent replied · 24 May 2026
We’re delighted to hear you had a 5-star experience at Kensal Rise, Helen. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 5/5
GoogleI had an excellent experience with Winkworth, St John's Wood from start to finish. The team was professional, responsive, and genuinely supportive throughout the process. Communication was clear and timely, and I was kept informed at every stage, which made everything run smoothly and stress-free.
I would not hesitate to recommend this agency to anyone looking for a reliable, knowledgeable, and highly professional service. Special thanks to Simon.
Nasis · 16 January 2026
Agent replied · 17 April 2026
Dear Nasis
Thank you very much for your kind review. We’re delighted to hear that you had such a positive experience with our St John’s Wood branch and that our team was able to support you throughout the process in a clear and stress-free way.
Your comments mean a great deal to us, and we’ll be sure to pass on your special thanks to Simon. We truly appreciate your recommendation and wish you all the very best moving forward.
Kind regards
Natasha Craig
Director
★★★★★ 5/5
TrustpilotJohn and Guy were really so helpful
John and Guy were really so helpful to me as a first time buyer, organising multiple viewings for me at the flat, helping me to measure walls, answering all my many emails, chasing for updates from solicitors, and being so helpful when the solicitors went radio silent on the days leading up to exchange. Really reduced stress levels knowing that I could give them a call/email to chase things from their side.
Grace · 21 July 2026
★★★★★ 5/5
TrustpilotExcellent service
Guy and John were both incredibly helpful throughout our sale and purchase process. They kept us updated and informed, made themselves available when we needed to speak and worked incredibly hard under tight timescales to get our sale and purchase over the line. They were honest and transparent with us throughout and we are very grateful for all their hard work.
G · 28 August 2026
★★★★★ 5/5
TrustpilotA huge thanks to Toby and his team for…
A huge thanks to Toby and his team for the sale of my flat in Brighton, it was extremely stressful but Toby was always reassuring honest and very professional at all times. I bought my flat through Winkworth in 2022 and I did not hesitate in using Toby once again for the sale. Again thank you.
Kate · 4 February 2026
Agent replied · 22 February 2026
Thank you so much, Kate, for taking the time to leave such a great rating. We truly appreciate your business and your support. Please don’t hesitate to reach out if there’s ever anything we can help with in the future.
★★★★★ 5/5
TrustpilotThanks Dan!
Dan Hosseini was so helpful in our flat buying process in Stoke Newington. We called and emailed with so many questions over the many months and he was always so happy to help and super thorough. Thank you so much Dan!
Aleah · 4 March 2026
Agent replied · 24 May 2026
Thank you for your lovely feedback, Aleah. We really appreciate you taking the time to share your experience with us. We’re delighted that Dan from the Stoke Newington office made such a great impression - they are a valued part of our team. We hope to have the pleasure of working with you again in the future.
★★★★★ 5/5
GoogleI had a wonderful experience working with Marc. Everything went smoothly, from scheduling the viewing to the actual viewing and the contract signing process. Marc was responsible and responsive, always assisting us and making everything quick and easy. Communication was clear and prompt. Thank you so much!
Saida · 5 November 2025
Agent replied · 17 April 2026
Dear Saida
Thank you very much for your kind feedback. We’re delighted to hear that you had such a smooth and positive experience working with Marc, from the initial viewing through to the contract signing.
It’s great to know that his responsiveness, clear communication, and support made the process quick and easy for you. We’ll be sure to pass on your thanks to Marc. Wishing you all the very best, and thank you for choosing Winkworth St John’s Wood. Kind regards
Natasha Craig
Director
★★★★★ 1/5
TrustpilotAvoid this agency if you value your…
Avoid this agency if you value your deposit. The end-of-tenancy process was is a nightmare. They submitted a fraudulent invoice as evidence in a TDS deposit dispute. I contacted the company named on the invoice directly and they confirmed in writing they had never attended the property and the invoice number belonged to a completely different property for a job dated 7 months ago. I reported them for fraud.
Bettina · 24 May 2026
Agent replied · 22 September 2026
Dear Bettina,
Thank you for taking the time to share your feedback. We are sorry to learn that you are dissatisfied with your experience with the Shepherd’s Bush office.
We understand that you have raised concerns regarding the tenancy deposit process and associated documentation. As these matters are currently being addressed through the office’s formal complaints procedure, we are unable to comment in detail on the specifics within a public forum at this stage.
Winkworth offices are independently owned and operated franchises, and your concerns have been referred directly to the Franchisees of the Shepherd’s Bush office for investigation and response in accordance with the company’s complaints procedure.
Kind regards,
★★★★★ 5/5
TrustpilotFabian is great!
Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you
R · 7 May 2026
Agent replied · 24 May 2026
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotWinkworth and Arrun…thank you
Winkworth were really helpful during my property search. Arrun Padda was especially responsive to support the search over a number of weeks across a wide area. Arrun was flexible with time, showed high quality property listings to me, and was prompt to help communication with landlords. This stood out to me all while he maintained a relatable yet professional manner and I really appreciated his work. If I’m searching for properties again I’d be reassured to have Arrun’s help at Winkworth.
Che · 8 September 2025
★★★★★ 5/5
GoogleMarc was fantastic from initial contact to closure on our new place. Very supportive and easy to get in contact with. His professionalism was greatly appreciated!
Jeremy · 16 March 2026
Agent replied · 17 April 2026
Dear Jeremy
Thank you for taking the time to share your feedback. We are delighted to hear that Marc provided such fantastic support from the initial contact through to the completion of your new home. Ensuring all our applicants and clients feel supported and able to easily stay in touch throughout the process is something we take great pride in.
Your kind words regarding Marc’s professionalism are greatly appreciated and we will be sure to pass your comments on to him. We wish you every happiness in your new home and thank you again for choosing to work with us.
Kind regards
Natasha Craig
Winkworth
★★★★★ 5/5
TrustpilotAmir Shafi is a star
Amir Shafi is a star! He is very quick in response and diligent. He is very good at finding out the needs of his clients and providing appropriate solutions. He is really reliable.
Masahiko · 23 December 2025
Agent replied · 24 May 2026
We're happy to see that you had a 5-Star experience at Winkworth Hendon. Thanks for sharing your feedback.
★★★★★ 5/5
GoogleI had a great experience with Winkworth - Dominic was excellent and really helpful, guiding me through the entire process. He was always quick to respond to any queries I had, which I really appreciated. Would highly recommend!
Manya · 20 October 2025
Agent replied · 17 April 2026
Dear Manya,
Thank you for your lovely review. We’re delighted to hear that you had a great experience with Winkworth and that Dominic was able to guide you through the process so effectively.
His responsiveness and support are qualities we really value, and we’ll be sure to pass on your kind words to him. Thank you for your recommendation.
Kind regards
Natasha Craig
Director
★★★★★ 5/5
GoogleMarc was super helpful and gave us great service in finding and finalising our lease. Thanks so much Marc!
Sarah · 3 April 2026
Agent replied · 17 April 2026
Dear Sarah,
Thank you for taking the time to leave us such a positive review.
Kind regards
Natasha Craig
Winkworth
★★★★★ 1/5
TrustpilotNO ELECTRICITY FOR 3 DAYS
I am extremely disappointed with my experience renting through Winkworth. When I moved into my new flat, the agent failed to provide me with the gas card/key. I moved here from the US so I did not know that was something that I needed. As a result, my electricity was cut off for almost three days during my very first weekend in the property. I had no light, no heating, and no hot water for close to 72 hours.
Rainice · 12 December 2025
Agent replied · 23 December 2025
Good morning Rainice,
At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences.
All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly.
Thank you in advance.
Kind regards,
Winkworth Client Relations
★★★★★ 5/5
GoogleDan was amazing in helping me find a flat to rent, very efficient, professional, and supportive throughout the whole process. The company overall was excellent to work with: safe, reliable, and very easy to deal with. Highly recommend!
Judi · 22 September 2025
Agent replied · 17 April 2026
Dear Judi,
Thank you for your wonderful review. We’re thrilled to hear that Dan was able to support you so effectively in finding a flat and that you found our team reliable, professional, and easy to work with.
Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to Dan. Thank you again for choosing Winkworth.
Kind regards
Natasha Craig
Director
★★★★★ 5/5
TrustpilotA great team to deal with
Guy, Charlie and the team were excellent throughout the whole process. Quick to respond, helpful with questions, and a pleasure to deal with.
Mr · 7 September 2026
★★★★★ 5/5
GoogleDominic was exceptional to work with on the sale of our St John’s Wood property. He not only secured the buyer but remained dedicated and thoughtful throughout, always keeping our best interests at heart. He was willing to apply pressure …
Raza · 17 July 2025
Agent replied · 17 April 2026
Dear Raza
Thank you for your wonderful feedback. We’re delighted to hear that Dominic provided exceptional service throughout the sale of your St John’s Wood property. … More
★★★★★ 1/5
TrustpilotMade me pay for postage
They sent me a letter in the mail asking to sell my property but didn’t pay the full postage. I had to pay £2 so this unknown letter could be delivered just to find out they’re trying to sell to me. When I do sell my property I won’t be going here if they aren’t competent enough to add correct postage to a letter
Lauren · 4 March 2026
Agent replied · 24 May 2026
At Winkworth we are always disappointed to receive a review such as yours, and we’re sorry to hear about your experience, Lauren. As all Winkworth offices are independently owned and operated, if you’re able to update your review with the details of the specific office you dealt with, we would be happy to look into your concerns further. Thank you in advance.
★★★★★ 5/5
TrustpilotLauren Douglas (Winkworth Shorditch)…
Lauren Douglas (Winkworth Shorditch) has helped me find tenants twice. On both occasions, she's found me multiple high-quality tenants very quickly. On both occasions, I've been delighted with the support she's provided. Her local knowledge and understanding of the ever-changing regulations governing the market are unequalled. I'll certainly be using Lauren Douglas again.
SM · 23 May 2026
Agent replied · 22 September 2026
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us and we agree, Lauren is truly a gem to have on our team!
We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotDeborah did a great job with the…
Deborah did a great job with the photography for our property. She was professional, efficient and very easy to work with on the day, which made the whole process straightforward. The photos came out really well and captured the house beautifully, helping it present strongly when it went live online. We really appreciated the care taken and would happily recommend Winkworth’s photography service.
Jon · 6 March 2026
Agent replied · 26 December 2024
Thank you so much for taking the time to leave an excellent rating Jon. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotExcellent Agents
I have worked with many estate agents on buying and selling properties. I also used to work in the commercial property sector. In selling this property I have been very impressed by the advice and service given by Winkworths but notably by Lewis. We have been informed and regularly updated (without chasing or prompting). Lewis has been proactive throughout to ensure that our sale was made quickly and efficiently. I highly recommend Lewis and Winkworth.
Colin · 26 January 2024
Agent replied · 26 December 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
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