Venice Property reviews

★★★★★ 5/5

Google

This is the second time I’ve rented through Venice, and honestly, that says a lot on its own. Both times I’ve been supported by their helpful team, Mustafa has been incredibly helpful. Whenever I’ve had questions or run into any issues, he’s always quick to reply and get things sorted without any fuss. It just makes the whole process so much easier when you know someone’s actually paying attention and willing to help. Really happy with the service and would happily go back to them again in the future.

Sami · 17 November 2025

★★★★★ 1/5

Google

We rented a flat through Venice Properties which we looked round and initially thought it was nice and all in working condition. However, to our surprise, it was not. When we arrived, the paint on the walls were not the same colour and you could clearly see where someone had painted over marks, making the property look messy. Along with this, there was a bug problem around the kitchen, windows and bathrooms which is an appalling way to start off any tenancy, along with the hob and lights not working, though they had someone previously come round to check the condition of the flat and had noted that these things weren’t working, yet Venice did not bother to fix anything until we had also flagged it. Along with this the air vents in both bathrooms and kitchen didn’t work so we called up and emailed multiple times for them to fix it. After a gruelling 6 months, they finally sent someone out to fix them. The boiler had a leak which i sent photos of and said that it was “an old leak” which it was not so made us wait another 2 weeks of emails to finally send someone out to fix it. The boiler’s time switch didn’t work for months on end but refused to believe us telling us it was fine until a plumber came round and also agreed that it was broken and had to be replaced. The underfloor heating was broken before renting and so electric radiators were fitted which were extortionate and useless to say the least. The flat would be less than 8 degrees during the winter months even when using these heaters and that is beyond living conditions. All in all, the service at Venice Properties is atrocious - no company who rents out houses and flats should take months to fix serious problems within their accommodations.

Mia · 22 April 2025

★★★★★ 5/5

Google

Mostafa was brilliant, we moved to London after both getting new jobs and he went above and beyond to find us a suitable property before then helping us move out of our old property. His communication and quick responses are particularly helpful. We will certainly use Venice again should we return to London. Thank you!

John · 17 November 2025

★★★★★ 5/5

Google

Mostafa has been managing my property for a while now and his service has been absolutely amazing. He is resposive, kind and really cares about his job which makes my life so much easier and stress free. I would not hesistate to recommend Mostafa! Thank you so so much

Londjana · 17 November 2025

★★★★★ 5/5

Google

I recently rented with Venice properties and I had to give them 5 stars. The process was extremely smooth thanks to Mostafa who was there every step of the way. The property itself was very clean and nice. They helped me find exactly what I was looking for.

Abigail · 19 November 2025

★★★★★ 1/5

Google

Having rented a flat with Venice Properties for the past 2 years, I feel the need to express my discontent. To say the least, my experience with them was awful. Not only are they condescending but also incredibly unprofessional. I would never recommend this agency to anyone. The problems began as soon as we moved in! The flat was in horrible condition: dirty, broken appliances… So, we rightfully asked them to solve these issues. But, they ignored our emails and phone calls, leaving us with no other choice but to seek them out in person (as if we had time for that). They later even had the nerve to accuse us of causing some of these issues. It took them months to repair the damages, some of which they never did. As a consequence of their unresponsiveness, my flatmate had to tape her broken window shut so that she could sleep in her room without freezing. We also had to spend most of our tenancy with faulty fire alarms that would beep and set off randomly throughout the day and night. Other honorable mentions include them never conducting an inventory upon check-in, despite our multiple requests, and then trying to use their mistake to scam us. Or them arranging viewings at our flat with less than a day’s notice, which they would cancel without letting us know. The main problem here being that they had lost their spare key over a year ago and never replaced it, forcing us to be at the flat despite our busy schedules. If that was not enough, they attempted to swindle us at the end of our tenancy by claiming that we had caused 800 pounds worth of damages. At the risk of writing a novel about their incompetence and disrespect, I will stop with the examples (of which there are many more). If you are looking for unprofessional agents who will not respond to you, gaslight you and take advantage of you, Venice Properties is the place for you. Unfortunately, we were much too lenient with them. But, this will hopefully serve as a warning to anyone who is looking to get involved with this agency.

Charlotte · 22 September 2024

★★★★★ 5/5

Google

Venice properties team has been amazing, from the beginning to the end of my tenancy. Yaser and Mostafa went above and beyond to make sure everything ran smoothly for me. Both and the rest of the team lhave always been present, listening and ready to help at any inconvenience or problem, by taking measures and reacting quickly and efficiently. They are very professional but also careful of their tenants. It is rare to find such a trustful agency in London.

Matthias · 14 June 2024

★★★★★ 1/5

Google

Extremely Unprofessional and Manipulative Agent At first, Mostafa appeared friendly and helpful. During the viewing, he promised that all facilities would be checked and the flat would be thoroughly cleaned before I moved in. However, my actual experience was extremely disappointing: 1. False promises, On the day I moved in, he admitted he hadn’t even visited the property. He even asked me to take photos and videos for him. The flat had clearly not been cleaned, and rubbish was still left in the gaps. 2. Serious negligence, In the middle of summer, the shower booster was broken and I could not shower for several days. When I called, his attitude was rude, he refused to take responsibility, and told me to contact other departments myself. 3. Frequent no-shows, He repeatedly scheduled viewings but failed to turn up, wasting my time. Even when I cleaned the flat carefully for viewings as he demanded, he simply didn’t show and never apologized. 4. Gaslighting and blame-shifting, • Once, after failing to show up, he sarcastically asked me, “Do you really want people to view your privacy?” as if it was my problem. • Another time, he forgot his own keys and then claimed it was because I “required to be present”, something I never said. • Every mistake was twisted into being the tenant’s fault. 5. Ongoing disrepair, Beyond the broken shower booster, the bathroom tap, shower head, and even the carbon monoxide alarm were faulty. 6. Infestations, The property had black ants, yellow ants, carpet beetles, and eventually even mice. In summary: This agent is a textbook “smiling tiger”, pleasant before you sign, manipulative and dismissive afterwards. He never takes accountability, constantly twists words, and tries to make tenants doubt themselves. If you value professionalism, privacy, and a safe living environment, I strongly advise you to think twice before dealing with this company.

Tianqi · 16 November 2025

★★★★★ 1/5

Google

I was in an emergency nowhere to pray. Mosque was closed. The bearded person sitting in this front desk wasn't bothered to give me 5 mins to pray. In the month of Ramadan. That tells you a lot about this business . In terms of priorities and customer courtesy

Mohammed · 19 March 2025

★★★★★ 5/5

Google

Property was amazing! Everything was nice and clean, booth process l. Mustafa was lovely and helped me! Would recommend 😁 …

Olivia · 19 November 2025

★★★★★ 5/5

Google

I was finding it so hard to find a nice/affordable place in London until I found Venice Properties on rightmove. From the moment I called, Hussein and Yaser were really helpful and responsive with everything I asked. They helped me find the correct flat at an affordable price for me as I was living alone. Every single time there was an issue with the flat e.g. power sockets or the bed mattress, they send people to fix them in a matter of hours. Honestly, I've been in the UK for 6 years now, but I've never met so kind and responsive estate agents like these guys. Highly Recommend!PositiveResponsiveness, Professionalism, Value

Panayiotis · 23 October 2021

★★★★★ 5/5

Google

I moved to London 4 years ago, and I was in a hurry to find a place to stay, however I couldn’t visit the place my self as I wasn’t available. The agency done a virtual tour for me, started with the outside and inside making me get a place I’ve never seen it before. Few years after I decided to get an apartment with my boyfriend, and again I’ve got the best costumer service from Hussein and the team. I highly recommend them, always on hand to help and answer to all your enquiries.PositiveResponsiveness, Quality, Professionalism, Value

Apostu · 23 October 2021

★★★★★ 5/5

Google

Great experience working with them. All the steps from acquiring the place to end of tenancy was smooth. Mostafa and Yaser were always responsive and tackled everything smoothly

Abbas · 18 April 2025

★★★★★ 5/5

Google

Yaser was very helpful, 5 stars :)

Shannon · 20 November 2025

★★★★★ 1/5

Google

At the end of tenancy, Venice Properties attempted to take £1000+ of our deposit on entirely false grounds. Thankfully we got our deposit back but it involved a lengthy dispute with the deposit protection service. Besides this troubling deposit experience, they were also slow to repair issues in the flat and raised rent faster than inflation/the market. Wouldn’t recommend this company.

Elwein · 25 April 2024

★★★★★ 5/5

Google

It has been a great experience in past 2 year tenancy for me with Venice property. Mostafa has been a great support from the very beginning. Can’t thank the team enough.

Eva · 22 November 2024

★★★★★ 1/5

Google

It baffles me how many positive reviews this agency has, considering how nightmarish was our experience with them. Perhaps Venice Properties thinks they can simply get away with sheer unprofessionalism and disrespect when it comes to renting to students. Some examples are: - upon moving in, the flat was filthy (previous tenant’s hair all over the place, grime and mould) and quite frankly, inhabitable. The washing machine was filled with grey water and the kitchen sink was clogged. NO INVENTORY was ever done, despite us repeatedly emailing and calling to arrange one. Please note this “detail”, as it becomes relevant later on. The sink issue was only resolved more than 1.5 months later, which according to our contract made us eligible for a rent refund as the flat was technically inhabitable. As a response, we got the silent treatment, and then some excuse like “the landlord is abroad so he cannot refund you”. - The fire alarm system was faulty THROUGHOUT THE WHOLE YEAR. It chirped everyday, sometimes for hours straight, and it would also set off the alarm at random hours. Numerous workers were solicited for this issue yet it persisted even up to the next year, as my flatmates who renewed the lease told me. Once again, this issue did not seem to concern Venice Properties too much despite the obvious safety hazard. - now, the deposit. Venice Properties magically pulls out their so-called Inventory: some time stamped photos (metadata is easily modified, btw), which were never made known to us. Of course, they don’t show the faulty appliances left to us when we moved in. Venice Properties asked me for the outrageous 300 pounds for painting some light stains on one wall. Same for my flatmates. I would like to add that after moving out, my wall has never been repainted before the new tenant moved in. - honourable mentions: they ordered my flatmates to pay for a professional cleaner before moving out; they inflated rent like crazy; they lost their access key to the flat and had imposed one of us be here for viewings (to open the door); cancelling and organising viewings with little to no notice; promised verbally they would refurbish flat before moving in (cleaning was barely included). I have all the emails and photos that attest to everything said above. Renting with them has been stressful and time consuming.

Zoe · 22 September 2024

★★★★★ 5/5

Google

I rent a room for 6 months between March and September 2024. the room looked liked the pictures and the video. They were very helpful when I signed the contract, and listened to my questions about payment. They always responded to our slightest concerns about the flat. I didn't have a single problem with the return of the deposit. I would not hesitate to use their services again and can only recommend them.

Heusch · 6 December 2024

★★★★★ 4/5

Google

I've been in one of their properties for almost 2 years, never had a problem and when there was an issue, they always sent someone to fix it. Properties might not be the newest, but that's London. Their rent prices are fair compared to other agencies

Roberto · 3 September 2025

★★★★★ 5/5

Google

Definately 5 star service. They work very hard, and always very helpful. They reply messages very quick and efficient. Also they refunded the deposit in full, which was incredible. Can't really say more about them, but they should be your top consideration.

Liu · 1 October 2025

★★★★★ 1/5

Google

I had a very bad experience with a property managed by Venice Properties. When I initially viewed the studio flat, everything seemed fine. I signed the contract, left my belongings in the flat, and went on a 20-day holiday. However, upon …

Twinkle · 16 July 2025

★★★★★ 5/5

Google

I stayed at their place for 18month. Everything was smooth. The agency is very responsive and addresses any issues quickly. It was a pleasant experience.

Eager · 25 April 2024

★★★★★ 1/5

Google

Illegally screening of confidential information about everyone via email and request of a NON-REFUNDABLE holding deposit beforehand and then "play lottery" to fill up another central London "overpriced favelas flatshare" that in mainland Europe a boar would struggle to abode in the woods, even. Kudos to the smart upgrade of the old London agency scam. Just another bunch of "numbers" making trash money on the back of others but hey, this is London's private rental market where anything goes, so enjoy the Brit shabby housing and stop moaning about the minimum irrepleaceable - these are actually better than the rest!

Vincent · 23 October 2023

★★★★★ 5/5

Google

The agency is great, very responsive and helpful. Special thanks to Mostafa who was a great agent over the year

Jessica · 24 June 2024