Savills Westminster reviews

★★★★★ 5/5

Trustpilot

I would definitely recommend Savills…

I would definitely recommend Savills for their excellent service in helping me find and purchase a new home.The home buying process can be stressful, but Valentin Nedea made it as easy as possible for me. He handled all negotiations, and he was always available to provide guidance and support. I felt like I could trust Savills and Valentin to represent my best interests, and I was confident that they would get me the best possible deal.

Heena · 25 July 2023

★★★★★ 5/5

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Lauren TVC

Lauren was attentive and easy to deal with throughout.Would have her property manage again. Lived in TV Centre. TopThanks.

Miles · 27 November 2024

★★★★★ 5/5

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Savills Truro - St.Ives sale

We worked with George Hill on the sale of our house. Smart, polite, helpful and informative. If we emailed or phoned he promptly replied and proved that communication is key and he worked hard on this aspect. We would recommend him and thank him publicly for his efforts. We hope he is very successful in his chosen career as he deserves it. Many thanks George.

Rosemary · 19 September 2020

★★★★★ 5/5

Trustpilot

Steven Morish is simply the best agent I have ever known

Steven Morish is simply the best agent I have ever known Expert knowledge of the market, timely response to emails and text and a great rain maker to bring buyers and vendors to together If I could rate six stars, I would Thanks a million to Steven and the great Sevilla auction team David Soanes Worthing

David · 10 May 2022

★★★★★ 5/5

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Buyer's review

For a buyer, Ele Robertson of Savills has provided excellent service - she is quick to acknowledge receipt of emails and follow up on queries raised with the various parties involved. Her follow through is great, and even after completion, she is there to help. Not to mention, she is always bright and cheerful to talk to, always positive, and understanding when I am frustrated and rant about the speed of the progress.I will use Savills again.

Way · 6 June 2024

★★★★★ 5/5

Trustpilot

Start to finish made very straightforward,

At the first meeting I was given very good advice on presentation of the property and we agreed a price ,the offers over ensured sensible bids.Everything was handled superbly with no fuss or trouble .A further meeting decided upon the best potential purchaser and from then on everything went to time and smoothly. A final meeting t hand over keys completed the sale.The professionalism and experience of Savills made this a very easy and pleasant experience.

David · 4 July 2023

★★★★★ 1/5

Trustpilot

Terrible - Avoid at all costs

Terrible. My flat rental and development has been managed by Savills since I’ve moved in and it has become progressively worse over time. You get messed around from day 1 with big sales tactics to get you through the door but in reality they are just empty promises and unrealistic expectations. They promise you the world and in reality the experience is nothing like this.My tenancy came up for renewal recently and I was offered a price for the new lease which was agreed in writing. Savills have now attempted to change the price of the renewal a week after I have accepted it to one which is higher than that which was offered and agreed between us.Despite questioning them on this and having an agreement in writing, they are now completely unwilling to compromise with me despite them claiming they have made mistakes and they have stopped all communications. I have attempted to speak with the manager in person on two occasions and have sent emails which have been ignored. They have now let my tenancy agreement expire effectively leaving me in a no mans land not knowing what's going on or what to do next. As usual, the management is completely appalling.This experience has caused me massive stress and anxiety to the point where it has affected my sleep at night. I have made an official complaint to Savills which they say on their website will be acknowledged within 3 working days. It has now been 4 days and I have heard nothing. The only option is to bring this to the attention of the property ombudsman.Savills will mess you around and provide a terrible experience. They continue to remove services from my development yet do not replace them and year on year make us pay more for the privilege. They make no investment into the estate and are only interested in money. Avoid at all costs!

Aaron · 9 April 2024

★★★★★ 1/5

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Only giving one star because I can’t…

Only giving one star because I can’t put 0!! I wouldn’t recommend savills to anyone(tenant) who wants to rent a property. The list is long…! Just a few things * the employers I had to deal with were awfully rude! *he didn’t have a clue what he was on about , feeding me full of ridiculous excuses! With no explanations *poor communication *they don’t care in helping people in situations in desperate need (with the funds to hand and in employment and with guarntor) always after the money not interested in any customer care or service. * total waste of my time letting me view properties and then knowing fully well they will let to someone else because they look down thier noses at people! Awful awful!! Do not go with these! ! Say no more!

**** · 8 April 2024

★★★★★ 5/5

Trustpilot

Tami is very helpful and repsonsive

Tami at Savills has really helped me keep on top of a difficult situation regarding a recurring leak that is impacting the current tenants in my apartment. She has been really responsive and helped manage comms between tenants, another estate agent who manage the flat with the leak, as well as various plumbers to get to the bottom of the issue. As an overseas landlord I really appreciate everything Tami does as we're operating in different time zones!

Olivia · 13 May 2024

★★★★★ 5/5

Trustpilot

A huge thank you!

I have nothing but praise for Richard Brooks and his team at Savills who did a brilliant job selling my father's house and managing the process in a very professional manner. I would highly recommend Richard Brooks and Savills if you are looking to sell your property in a stress free way at a good price. They are superb!

David · 21 October 2021

★★★★★ 5/5

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Good customer service from Savills

Kristina Pascuzzi and the team always responded very quickly especially we were working on the tenancy agreement at the different time zone. Sometimes, there were some duplicates requests for reference checking documents from the different parties. But they cleared those confusion very quickly. We are very happy to work with have the help from Savills during the entire tenancy agreement process.

Anissa · 5 June 2021

★★★★★ 1/5

Trustpilot

be careful when you let this company into your home

I supposedly had a stock condition survey done; however, it was no such thing! They came in and took pictures of my personal belongings when no personal possessions should have been taken.They then intentionally took personal pictures of my kid, along with personal artwork.They then took personal photographs of my partner's working hours that were on our calendar. Along with intentionally taking a photograph of our notice board that had sensitive information on it.They then finally had to take a picture of our electric meter, apparently! Most likely reporting back to energy companies if you have a smart meter or not.This was not a so-called stock condition survey, but more like a data-harvesting survey.Be careful when you let these people into your home. This review will likely be rejected, but let's see, shall we...

CriticalThinker · 26 March 2024

★★★★★ 5/5

Trustpilot

Highly recommend

Amy Mackinnon from the Buckingham Gate office was superb. She went above and beyond to assist with my flat purchase, giving great advice and reassurance through the sometimes stressful process! I can not recommend Amy and the Savills' team highly enough and wish them every success in the future.

Auria · 6 January 2023

★★★★★ 5/5

Trustpilot

House purchase.

We purchased our house through Savills and dealt with Caroleanne and I couldn’t recommend her highly enough! The level of care and attentiveness was second to none considering it was over 10 months from our offer was accepted until we moved in as our sale fell through first time around. I will definitely use Savills if we ever decide to sell. Thanks Again Caroleanne.

DR · 21 March 2024

★★★★★ 5/5

Trustpilot

Alexa has been very helpful and…

Alexa has been very helpful and responsive. She appears to genuinely want to help and provide good tips and info on what to look out for. She is also honest about what problems might arise for the particular unit etc. She was not pushy and was very patient and understanding. Couldn’t thank her enough. Will definitely recommend her to others!

Khairin · 9 July 2021

★★★★★ 5/5

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Superb service - made buying our house easier

We worked with Sue at Savills on the purchase of our property in July 2020 and she was an absolute pleasure to work with, a credit to her profession. All the way through the buying and selling process Sue was highly communicative, supportive and informative, which made what is quite a stressful task much more straightforward. We would recommend Savills and Sue any time.

Dean · 28 July 2020

★★★★★ 5/5

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Superb service

Michael has been fantastic from start to finish. I can not recommend him enough. He has made the whole process so easy and even when there were a few hiccups along the way he smoothed it over and nothing was too much trouble. If you are looking for an honest, reliable agent who does what they say they are going to the call Michael at Savills.

Ian · 4 November 2019

★★★★★ 5/5

Trustpilot

Professional and Responsive

We rented a flat via Savills in Earls Court for 2 years. We wanted to commend the entire team for being very responsive and professional throughout the process. We'd like to highlight Sam Ing's work in particular - Sam's professionalism, responsiveness and personalised touch when intermediating between us, various contractors and the landlord was very impressive and made the tenancy a smooth ride from start to finish.

Philipp · 24 October 2024

★★★★★ 4/5

Trustpilot

Sale of flat in Pimlico

We found all the members of staff at Savills Westminster and Pimlico office efficient, professional and always helpful. They were persistent through a long marketing campaign resulting in a sale in a very difficult market. We felt the advice given by the Head of Office was always reliable and considered, based on a thorough knowledge of the market. We would use them again.

James · 10 September 2020

★★★★★ 1/5

Trustpilot

Biased agency- AVOID them at all costs

I recently completed my tenancy with Savills in hammersmith and unfortunately, I cannot recommend them at all based on my overall experience.As part of the agreement, i had got the deep cleaning done and then I was asked to get small bits cleaned again and I got the it done the same and sent proof for the two specific areas that were needing rework.I asked my agent to check and confirm if they are happy with the same as she had stated new tenant is starting from tomorrow.Emails acknowledged stating thankyou for getting the clean done and then after 3 days and she sends me an email that the new tenant is still not satisfied! My question is how can any proof be considered tangible if the new tenant has already lived there for two days and why was the response not covering open issues when confirmed by themselves second time.They are charging me 300 pounds again for a small section of cabinet which who knows might have come after new tenant joined inIt doesnt end there.They send me a list of deductibles as part of wear and tear and I have given agreement on 80% of genuine cases and then I see lock change listed for 250 pounds and when questioned on it, they till me owner doesnt feel safe as I had lost one key during my tenure(for which I am already paying the replacement charge).Funny thing is how all of a sudden it becomes a security issue when I had informed them a year back that i have lost one key and I am happy to pay and get it remade but no response to those email for which I have proof and now all of a sudden just because it is owner's personal choice to get lock changed-> that is being put on me too.When I asked the agent to be fair for both sides- the answer I got on email is that Savills is just liaising between both sides by just acting as mere navigators but just inflicting pain and stress for tenants and clearly giving all their communications prioritising the owners.The lack of transparency and cooperation during this process has left me frustrated and dissatisfied. It's disheartening to feel like my concerns are not being taken seriously, especially when it comes to financial matters like the return of a security deposit.I am taking this to TDS if my two pain areas are not addressed by this week and will update my comment again once I have won this battle.P.s before you give robotic response here> I have already looped in your social media Email ID in my email chain that has all the detailed history around my last conversation with agent since a month

Kush · 8 March 2024

★★★★★ 5/5

Trustpilot

Property Manager Tami Falzon

Tami has been managing our property for the past ~15 months and has been doing a terrific job. She is thorough, communicates clearly, very responsive and extremely helpful.

Nick · 16 May 2024

★★★★★ 5/5

Trustpilot

Savills were very professional

Savills were very professional and helpful throughout the letting process. All questions were answered quickly and we felt confident that they were handling the process for us. We would recommend their services. Both Angela Mulgrew and Michael Churchill were involved in letting the property to us and we felt we were in good hands. Both were always willing to help us when we needed information.

Sally-Ann · 7 November 2019

★★★★★ 1/5

Trustpilot

Absolutely shocking service from what…

Absolutely shocking service from what is supposed to be a reputable company. They treat tenants like second class citizens. They allow you to set up a business, restore the outbuilding, fail to do repairs, allow ypu to close your shop to work from home but do not inform the landlord of the intentions, as a result, the landlord wants to sell, I have no business left and I write to complain. On the back of complaining about a member of staff, I'm issued a section 21. DISGUSTING

Luke · 27 February 2024

★★★★★ 1/5

Trustpilot

AVOID THESE AGENTS AT ALL COSTS

Savills are the property managers for the house that my 84 year old father lives in. The property has been disintegrating for more than 10 years (the front of the house is falling down and urgent structural works are needed), but to date - despite trying everything, formal complaints, daily calls, emails, daily documenting of reports, they are doing NOTHING to make these repairs. Instead they just send "cost-free" contractors to come and "assess" (there have been 19 assessments conducted, ALL agreeing that urgent structural work was needed). On top of this, Savills left my father without heating for more than7 YEARS! Absolutely jaw-droppingly incompetent. It also took them 2 years and 5 months to replace the broken hot water tank (so no hot water in the taps all this time). Absolutely disgraceful to treat an 80+ year old this way. On top of that, for more than 4 years a skylight was broken letting in rain and cold. But as the stopcock was also broken for 2 years and 5 months (!!!) and happily drip-dripping into everything, it was hard to tell where all the water was coming from. Now the carpets are up, the walls sodden, the mould everywhere. But i guess that's nothing compared to the giant CRACK in the front of the house that is getting bigger. Savills should be ashamed of their behaviour, bowing to the whim of the owners of this property, a group called BANKWAYS who are run by the disgraceful WILLIAM PEARS GROUP, brothers who are notorious for their Victorian-esque approach to being landlords, letting the poor suffer in horrific conditions while they lord it up (literally) bathing in their billions. How any of these people sleep at night is beyond me. I guess Savills are too cowardly to loose their giant portfolio with this group. You all disgust me.

EJC · 22 June 2025