Trusted Agent profile · Westminster
★★★★★
1,797 reviews across 1 platform
57 Buckingham Gate, Westminster, SW1E 6AJ, SW1E 6AJ
Savills's office in Westminster, at 57 Buckingham Gate, is rated 4.1 out of 5 across 1,797 reviews on 1 platform.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service from Jack
Jack Iveson has been a fantastic support during our time in the flat. He has been contactable and managed property management issues with compassion and action to ensure the best outcome for us. Many thanks!
Thank you so much for your review, Saad. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotSouth Hams House Sale - Very Impressed!
I recently sold a house in the South Hams, Devon with Sarah Jane and her team. I have to say I couldn't fault the Savills service. A buyer was found prior to the house going to market, queries were dealt with promptly, and when I had issues with my ongoing purchase Sarah Jane stepped in and facilitated a speedy resolution.
We are very pleased we could help and that you were happy with the outcome. Thank you very much for your review!Regards,SJ
1/5
TrustpilotHouse buyer…
We went to look at properties to buy in fife and we have sold our house STC. We saw a house in Falkland fife for sale and immediately called the agent at savills from the number on the For Sale board. We explained that we were interested in viewing and had 3 more days in Scotland in which to do so. We didn't hear back and are now back home as this is now 4 days later. I feel like we lost an opportunity as did the sellers. They should be aware that we are interested in buying their home and we should have had an opportunity to establish if we wanted it.
Hi Deborah, thank you for bringing this to our attention; please know that this is not the level of service we strive to provide. Would you mind letting us know which property you were looking to view? Please email detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotSo thankful for the exceptional service…
So thankful for the exceptional service provided by Paige Ford and Sevills. As first time renters in the UK, we had a lot of questions and Paige took the time to answer everything and helped us through the entire process. Would definitely recommend Paige as she was very thorough and the process was smooth start to finish!
Thank you for your lovely review. It was a real pleasure being able to help you and hope you enjoy your new home!Regards,Paige
5/5
TrustpilotThe best management service by Tami Falzon
The best management service by Tami Falzon…We have had numerous managing agents over the years (with Savills and other agencies) and Tami has been the best by far. She is extremely proactive, diligent and professional. We had an issue with the washer dryer not working and the handymen sent by the insurers were refusing to complete the job due to unreasonable reasons. Tami not only sorted this out with the insurers but also made formal complaints and got me a refund - which was totally unexpected and much appreciated. Thank you for your wonderful service, Tami.
5/5
TrustpilotMonique Craib's attitude towards her clients is exemplary
Monique has been in charge of the flat's management since January 2022 and has made a significant positive difference in dealing with of all housing-related issues and situations, thus improving the image of the company, too. She does her utmost to take into account her clients' requests, handles them with flexibility and with a high level of professionalism, closely follows the appointments with the contractors. She is a great asset to Savills team and an absolutely positive experience to work with.
5/5
TrustpilotReletting our property
Tenants decided to move as they had to relocate and the end of tenancy was well handled and in particular the reletting process was very efficient only taking 48 hours as a result of presenting the property to the right audience. The result was an increased rental and the new tenant moving in within 48 hours of the exiting tenants moving out. Well done to Holly Goodge and her team and in particular George Prior. Good job.
5/5
TrustpilotPro-active and efficient communications
We were very happy with the service that George Hill, Savills, Truro provided.George was an excellent and very timely communicator and very pro-active with both us, the sellers, as well as the buyers. We would not hesitate to recommend Savills, Truro, George Hill in particular. We would also recommend Savills as, in our experience, they have a “long-reach”, which was vital for the sale of our property.
Thank you. Selling a home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
5/5
TrustpilotSimply the best!
Savills, and in particular Tessa we’re superb in helping sell our property. Superbly professional and definitely the best estate agents in the UK. Tessa, helped us achieve a great price and looked after us with care and attention throughout the process. Thank you so much Tessa, you are a superb estate agent. Thank you, Paul
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Tessa
5/5
TrustpilotSavills' property management is great
Savills' property management is great. I would like to thank Fiona Wither for her excellent service and prompt communication in managing my flat. I highly recommend Savills for their professionalism and care.
We really appreciate your kind feedback, Baha. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotHIGHLY RECOMMEND
Savills Truro were brilliant from start to finish. Following a good valuation and marketing strategy, George and Sean were always on hand, dealing with all communications patiently and efficiently. They offered good advice and support when needed, resulting in a smooth and quick sale. Lovely Sarah who carried out the viewings was knowledgeable and professional. A very experienced and approachable team.
Thank you for your kind review. We are all delighted to have achieved such a successful sale for you and look forward to the opportunity of working with you again!Regards,George, Sean, Sarah and team
5/5
TrustpilotTami has been an amazing property…
Tami has been an amazing property manager who’s always responsive to our concerns. Tami has done a fantastic job resolving property issues such as leak and other form of emergencies. Thanks so much!
Thank you so much for your review, Rebekah. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotRebecca - Property Manager
Rebecca is an incredible Property Manager. Her customer service skills, communication skills and Professionalism are exceptional! She is incredibly committed to her role as a Property Manager and clearly takes pride in her role. From my numerous conversations with Rebecca, she has always presented solutions to my problems and as a Full-time working Healthcare Professional, this is extremely important to me. Thank you Rebecca!
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service, Preeti!Regards,Rebecca
1/5
TrustpilotIs Savills typically this terrrible ?!
No one showed up for a scheduled valuation on an agreed date and time without explanation, while I had to take time off from work. I sent them a couple of follow-up emails to find out the reasons, but again, no replies. I am honestly shocked by such sub - standard service and unprofessional behaviour from Savills. I hope they can give me an explanation why this can happen, if they really have customer service, not just a cheap apology.
We're sorry to hear about your experience. Please know that this is not the level of service we strive to provide. Your review has been taken seriously, and we would like to find out more. Please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotHighly recommended Paige and Savills
We had a great experience with Paige when we were looking to rent in a market with a lopsided supply. She took the time to understand our requirements and was able to find the perfect home. I would highly recommend Paige and the entire Savills team to help in your search.
Thank you for your lovely review. It was a real pleasure being able to help you.Regards,Paige
5/5
TrustpilotOliver Hudson
Oliver Hudson, our property manager in the past one year , is very responsible and always on top of any issues we have with our property. He is always very committed to resolving the issues ( be it tenancy feedback, issues with council tax, or utility bills or tax issue ). And his response is very fast. His biggest strength is his ability to work well with other stakeholders to resolve critical tasks or issue. He is definitely the "go to " person in Savills.
Thank you so much for your review, Chong. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotEmma and tommy have been amazing help…
Emma and tommy have been amazing help from start to finish cant thank them enough! And amazing customer service.
Thank you for taking the time to review our service, Cara - feedback is always incredibly helpful. I’m delighted that we met your expectations.
1/5
TrustpilotSavills is INCORRECT, UNFAIR agency
WARNING LANDLORDS!!Savills is an incorrect, unable agency. As landlords, we are still waiting for our float MONEY back nearly for a month, but nothing has happened. (Anyway, is there any reason that a property agency holds back money on a landlord, who gave authority for withdrawing any ammount needed from the letting fee....?!) They are not just EXPENSIVE, but treat us unfairly! We decided to leave them as we think paying out our 3 months income for them, and having the half a year report after 9 months and several emails and calls......it is just not in balance.So now we are repairing the flat after the tenant who they placed to us left, we are paying the contractors, but Savills is still HOLDING BACK OUR MONEY, not sending it back to our account even after several calls, emails ....we think it is even unlawful! 🤔
Hi Agnes, we did respond to your review of 29 February and asked for more information in order to provide a resolution, but we heard nothing back. Please email us direct at socialmedia@savills.com so we can investigate as a matter of priority.
5/5
TrustpilotTom Edwards - excellent from start to finish
Tom Edwards and his team provided a first rate service and reinforced our previous Savills experience which was similarly excellent. From initial engagement through to finalising the offer we felt confident that the right agent had been chosen. The depth and breadth of local market understanding highlights for us that Savills is the obvious choice.
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.Regards,Tom
5/5
Trustpilot4 St Peters Villas Sale
We were delighted with the service we got from Christopher and his team at Savills. Our sale was a long and drawn out process with complications at our buyers end but we got there in the end due to skilful negotiation and mediation by Christopher. We would happily recommend Savills to any buyer or seller.Janie & Jeremy Woolfenden
I am delighted to have been able to help you with your sale. Thank you for taking the time to leave such a lovely review, and I hope to work with you again in the future.Regards,Christopher
5/5
TrustpilotVery helpful all the way through
Very helpful all the way through. Because there were developers at one end of the chain it was not altogether easy but George Hill kept control all the way through, was always helpful, open with everything and he and his staff were excellent with us. Stephen (Yeomans)
Thank you for your lovely review, Stephen. It was a real pleasure being able to help you and wish you all the best.Regards,George
5/5
Trustpilot5-star experience from Terence Lane
I am really happy and thankful to have Terence Lane as our property manager. He is so professional, patient and helpful all the time. He is really active in replying all the questions from me and proceeding the whole process of inventory check as well as the refund return. Thank you so much Terence!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us!Regards,Terence
5/5
TrustpilotShan Elario
He was always ready to help and assist constructively and responded promptly, he was polite and courteous
We are so pleased that everything worked out successfully for you, Tony. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotAbigail Homer was the agent in charge…
Abigail Homer was the agent in charge of selling our home. She was a pleasure to deal with, so personable and efficient. She was persistent in following up with our solicitor when we had delays. I can highly recommend her and also the company, Savills. They were excellent from start to finish.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Abigail
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills's Westminster office has 1,797 reviews across 1 platform: 1,797 on Trustpilot (across the whole business).
Savills Westminster is rated 4.1 out of 5 across all 1,797 reviews.
Savills Westminster, 57 Buckingham Gate, Westminster, SW1E 6AJ, SW1E 6AJ.
