Trusted Agent profile
★★★★★
1,878 reviews across 2 platforms
36 North Audley Street, London, W1K 6ZJ, Westminster W1K 6ZJ
Savills's Westminster office at 36 North Audley Street is rated 4.2 out of 5 across 1,878 reviews on two platforms, including 112 Google reviews rated 4.8. The 1,766 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
1/5
TrustpilotDon’t return calls
Don’t return callsNot interested unless an easy sellAvoid
We take great pride in providing an excellent service so to hear we have fallen short of your expectations is disappointing to say the least. If you’d like to, please email Carole Bratt, at CBratt@Savills.com so we can investigate this.
1/5
TrustpilotWell done Savilles
Well done Savilles. Prime time Sunday evening, advertising (an old advert as well) a lovely house right on a river, right in the middle of a flood crisis in the UK. Lol well done and very thoughtful of your marketing department.
5/5
TrustpilotBrilliant service
Brilliant service. I would certainly recommend this business.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level service our clients expect and deserve.
5/5
TrustpilotProfessional skills with personal…
Professional skills with personal understanding&supporting!!!
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotDissatisfied
A truly dreadful company.
We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotMy experience with Savills staff in early June 2023
Very clear explanation of everything involved. Ongoing and punctual communication. Extremely personable and professional staff (K.Stephenson & L.Living).
1/5
Trustpilotpoor
dishonest, unreliable, inconsistent
Thank you for your feedback. We take this very seriously, could I ask you to get in touch with socialmedia@savills.com so that we can discuss your concerns.
5/5
GoogleExceptional service and knowledge provided from Tom. He was able to assist and provide me with solutions and answers to many of my questions. I wouldn't hesitate in recommending Tom and the Mayfair team on your flat hunt.
1/5
Trustpilotnot great estate agent as expected poor…
not great estate agent as expected poor service
We take all feedback seriously and would like to investigate the comments raised in your review. Please email further information directly to Carole Bratt, Director, Compliance & Customer Relations at CBratt@savills.com so we may address your concerns.
5/5
TrustpilotWe reccomend Savills
George Hill at Savills was most helpfull, he kept us well informed throughout the sale of our property. Equally all the girls in the Truro office went that extra mile for us.
1/5
TrustpilotBad customer service
Bad customer service . Bad everything
Hi Jo, we're sorry to hear this. Please can you email further information to Carole Bratt, Director of Customer Relations, at CBratt@Savills.com so this can be investigated? Thank you
5/5
TrustpilotExtremely helpful
Extremely helpful, efficient and thoughtful.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotExcellent advise
Excellent advise, professional service and a great sale. A pleasure to deal with.
5/5
TrustpilotSavills and Roisin have been great
Savills and Roisin have been great, very helpful, efficient and patient.Many thanks!
5/5
GoogleGreat experience, thier staff know what they are doing, they are all very experienced and knows how to deal with enquiries
5/5
TrustpilotSuperb
Helpful, hardworking and unflappable.
Thank you for taking the time to review our service - feedback is always incredibly helpful.
1/5
TrustpilotExternal cleaning operative (Retail Park ) Metrocenter
Regrettably at this time we will not be inviting you to the next stage, as we had other applications which met the role requirements more closely.
5/5
Trustpilotgood experience
Lauren helped us check out and she is very responsive.
5/5
GoogleVictoria listened to my requirements and only showed me properties that fitted the profile, unlike many other agents. She was also proactive in sending me places to look at and remembering what I had liked and disliked.
1/5
TrustpilotDishonest
Dishonest, unapologetic, rude and arrogant.
Hi Adam, sorry to hear your feedback. Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to socialmedia@savills.com so that we can investigate.
5/5
TrustpilotExcellent customer service
We never hesitate using Savills when it comes to renting or selling our properties as we have found them not only efficient and organised, but also genuine, lovely people to deal with.
5/5
Trustpilotkind and helpful
ready to help, kind and professional
5/5
TrustpilotI moved with Savills and found the …
I moved with Savills and found the process straight forward and excellent from start to finish. The team were helpful with all my queries and made moving home with them a delight! Would recommend to everyone.
5/5
TrustpilotGreat service from a professional and…
Great service from a professional and polite team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills's Westminster office has 1,878 reviews across two platforms: 112 on Google, 1,766 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Savills Mayfair & St James?s is rated 4.2 out of 5 across all 1,878 reviews, and 4.8 out of 5 on Google from 112 reviews, checked 9 October 2026.
Savills Mayfair & St James?s, 36 North Audley Street, London, W1K 6ZJ, Westminster W1K 6ZJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.