5/5
TrustpilotSavills Insurance Claim handling
Savills, and Christianne particularly, has done a great job over the last 18 months handling an insurance claim and property re-fit.
Trusted Agent profile · Westminster
Savills Mayfair & St James?s reviews in Westminster
★★★★★
1,892 reviews across 2 platforms
36 North Audley Street, London, W1K 6ZJ, Westminster, W1K 6ZJ
Part of Savills, see every office.
Savills's office in Westminster, at 36 North Audley Street, is rated 4.2 out of 5 across 1,892 reviews on two platforms, including 118 Google reviews rated 4.8.
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Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotPaul Eaton was great to work with
Paul Eaton was great to work with. Very efficient and professional.
Agent replied · 22 November 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotElizabeth was the most helpful agent
Elizabeth was the most helpful agent, and made sure everything ran smoothly
Agent replied · 22 November 2024
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotProfessional & friendly
We had a very positive experience working with the team at Savills. They were highly professional, knowledgeable, and took great care of us as clients throughout the entire process. They made our buying experience (which was quite stressful for other reasons!) smoother. I have already recommended their services to anyone in need of a friendly reliable estate agent.”
5/5
TrustpilotFantastic service
My wife and I are delighted with our new property andwe wish to thank you and the rest of the team at Savills in assisting us throughout the purchase process. Yourwhole service is exemplary. We have been kept fullyupdated throughout the whole process and our telephone calls have always been returned. The servicethat Savills provide is nothing short of truly professional.thank you all very much.
5/5
TrustpilotCarlsberg Don't do letting agents but if they did it would be called Savills
The crew worked tirelessly to rent out our home for us- key observations 1. highly professional 2. transparent and open- no B/S3. managed our "rent in covid-19 lockdown/find a family tenant" expectations superbly 4. easy process 5. nice people to deal with - no fools in any of the steps / teams/ process6. Sandy rocks
Agent replied · 22 November 2024
Dear Andrew,Thank you so much for taking the time to review our service. We are really glad we were able to help with finding tenants for your beautiful home and we hope everything goes well with the tenancy.Regards,Sandy
5/5
TrustpilotThe check out was very smooth
The check out was very smooth! Vivian Has been supporting and processing it very efficient. Thanks
5/5
TrustpilotDiligent, tenacious & supportive
Savills, looked after the sale of my home very well indeed.Matt and all the staff had knowledge of my home therefore could give advice to potential clients. Even the after sales service was extremely efficient and supportive.I recommend Savills, to anyone who needs that extra bit of service and kindness.
Agent replied · 22 November 2024
Thank you for taking the time to leave a review. I am very grateful for your kind words and hope to work with you again in the future.Regards,Matt
5/5
TrustpilotSarah at Savills has done a great job…
Sarah at Savills has done a great job assisting while i have been renting a property which she has managed.
5/5
TrustpilotFantastic job done by Peter and Emily…
Fantastic job done by Peter and Emily on the sale of my property, its been a long road, but they were professional and courteous and went the extra mile to make sure things went as smoothly as possible, thank you!
Agent replied · 22 November 2024
Thank you, it was our pleasure, Corinne. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Peter & Emily
5/5
TrustpilotAngus Wong and Sandy Sitlani have given…
Angus Wong and Sandy Sitlani have given us excellent service. Couldn't be happier.
Agent replied · 22 November 2024
Thank you for your feedback, Eric. It really helps us review our own performance and ensures our service is the best it can be.
5/5
TrustpilotBoth Ruaraidh Ogilvie and Sandra…
Both Ruaraidh Ogilvie and Sandra McGregor have provided a 5 Star service. They have kept me updated at all times especially over the COVID-19 situation as to viewings on my house and also shown people around the house due to myself living away from the area. I would highly recommend Savills to any family and friends.
Agent replied · 22 November 2024
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
GoogleTruly a great experience, I can't give high enough praise to the entire team, Claire & Kitty truly thank you for making this experience so manageable & thank you for your accommodating approach & professionalism, you have great people there Savills!!!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 25 October 2024
Dear Dominic Thank you for your kind words and for taking the time to post a review. Kitty and I are delighted you are happy with the service we provided and the result we achieved for you. We very much hope to have the opportunity to work with you again in the future. Kind regards, Claire Director Co-Head of Prime Central London Residential
5/5
GoogleClaire Reynolds delivers the finest experience when it comes to selling your home. She understands and connects with the uniqueness of your treasured space, and delivers potential buyers that can appreciate, respect and fall in love with your home. Nothing less, she’s the best!
Agent replied · 25 October 2024
Dear Elizabeth Thank you very much for your kind words and I am delighted you were happy with our service. We very much hope to have the opportunity to work with you again in the future. Kind regards Claire Reynolds Director, Head of Mayfair & St James’s Office
5/5
TrustpilotThank you Savills.
Our successful sale is solely down to the friendly, helpful, and knowledgeable support provided by Savills - and by Jamie Morton in particular. Nothing was too much trouble and his extensive experience of the market ensured we achieved the best possible price. We must also mention the comprehensive and extremely attractive brochure.
Agent replied · 22 November 2024
Many thanks for your kind comments Sandy, and very best wishes for your new home when you finally get there! Jamie
2/5
TrustpilotBasic agent in every sense
Basic agent in every sense. Money for old rope. Dealt with them for sale and purchase. Wouldn't bother again
Agent replied · 22 November 2024
Hi Nick, we are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
1/5
TrustpilotThis is regarding the south Dublin office. Terrible service
This is regarding the south Dublin office, Bad customer service, rude, impolite and unprofessional, unnecessary attitude when asking about the electricity meter, simple request. I’m always nice and articulate and yet the attitude coming from Savills is baffling to say the Least. Please avoid this agency at all costs when renting or buying, selfish and don’t care about you period.
Agent replied · 22 November 2024
Savills endeavours to give the best possible service so we would like to investigate this. Please email your contact details and further information to Carole Bratt, Director of Client Relations, at CBratt@savills.com so that we can investigate this.
1/5
TrustpilotNever answer the phone or reply to emails
I have tried many many times to call, but they never answer the phone or reply to any emails. I have great concerns over the massive hike to the quarterly service charge from £766.29 to £1060,92 but cannot discuss it with anyone - dreadful company
Agent replied · 22 November 2024
We are very sorry to hear of this inconvenience, and would like to look at providing a resolution for you. If you'd like, please email your contact details and the address and we will investigate.
1/5
TrustpilotI have tenancy contract which has…
I have tenancy contract which has finished two month ago and they did not gave me deposit back. There manager is very aggressive and zero polite with people. Contract has started 12th of March and apartment was not ready til 20th of March
Agent replied · 22 November 2024
We are sorry to hear this and would like to provide a resolution for you. Please email further information and your contact details to socialmedia@savills.com so we can investigate.
1/5
TrustpilotUseless book a day off for them then…
Useless book a day off for them then they tell me hour before my appointment they can't make it
Agent replied · 22 November 2024
Hi Bella, we are incredibly sorry for the cancellation; please let us know if an alternative time has been arranged, or provide more details to socialmedia@savills.com so we can look into arranging an appointment for a time that is convenient with you.
5/5
GoogleWe sold our apartment through kitty’s determination and help ! The sale took its time and we found kitty to be there for us all along the way . We got there in the end ✌️🙂. Thanks to the Savills team ! …
Agent replied · 25 October 2024
Dear Hashim, Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Kind regards, Kitty Halley
5/5
TrustpilotAmazing service from Robyn
Robyn (Waterfront, Battersea) was so friendly and easy to deal with when buying my new flat. Despite the purchase taking longer than expected, she was always on hand to help and made me feel at ease during every stage in the process. Highly recommended!
Agent replied · 22 November 2024
We are so pleased that everything worked out successfully for you, Alison. Thank you for providing us with an update and for taking the time to review our service!Regards,Robyn
1/5
TrustpilotNon existent
I really value customer support and the entire process here was shoddy. I was the sole bidder on the property for a number of weeks, no proactive communication and when eventually contacted several weeks later the price had now increased significantly without any notice to me. They only engage when seeking to encourage frenzy bidding, otherwise they have no interest.
Agent replied · 22 November 2024
Hi David, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
5/5
GoogleI have worked with Nick Shaw over a number of years and always found him to be highly efficient and incredibly in tune with current market conditions and trends. I would recommend Savills and Nick to anyone looking to purchase in Mayfair
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Tell us what you need and we'll put you in touch. Savills Mayfair & St James?s hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
