Savills Maida Vale & Little Venice reviews

★★★★★ 4/5

Trustpilot

Great experience bith sales and lettings

I have had a great experience with Savills, both on the sales and lettings side. I have found them to be professional, responsive and trusted advisors throughout the process. Special mention to Emily and Tessa in the Battersea sales team and to Roshni on the letting side, who has been a great property manager, particularly recently when she helped to resolve a leak, dealing with the tenants, plumber and block management company and keeping me informed along the way. Thanks Roshni!

Sam · 17 September 2024

★★★★★ 5/5

Trustpilot

Thank YOU - Antony and Savills

It was amazing to work with Savills , particularly with Antony Cherriman. While he was utmost professional, he took time to understand our requirements and was very patient with all our questions , and being first time buyers in UK, we had a ton of them. Never at anytime did I feel that I was being brushed off. Antony was supportive right from the beginning of our search and even when I reached out to him after the purchase was complete , he was amazingly helpful. Thank you , Antony and Savills for not just finding us a house but also for ensuring that we found the home that we always dreamt of!!

Prashanth · 28 August 2024

★★★★★ 5/5

Trustpilot

Prompt & Professional

I have had a smooth and professional experience with Savills, right from first inquiry in a property through to Savills managing it. Our property manager Aliya Charnley has been very prompt and helpful in dealing with any queries or issues with the property. Certainly the most responsive and professional property manager / estate agent I’ve dealt with in my years of renting and will happily rent with Savills again in future as a result.

Jonny · 23 October 2024

★★★★★ 5/5

Trustpilot

Tina & Team save the day!

After moving out of my rental property listed with Savills I’d made an error on the return deposit form (panic overload thinking someone else was going to get it definitely set in) but Tina and the team jumped into action straight away!The situation was resolved so quickly and I can’t thank them enough - thank you for helping me when being a sausage and typing double numbers!!Really swift and communicative, they definitely saved me a lot of stress and heart ache, thank you again!!!

Becky · 28 June 2024

★★★★★ 5/5

Trustpilot

Wonderful Experience as a Tenant

As a tenant, I have been consistently impressed with the level of service and care that Tami has provided. From the moment we signed the lease, Tami has been responsive, professional, and proactive in addressing any issues present in the flat. From regular maintenance check-ins to addressing any concerns we've had (which, thankfully, haven't been any so far), Tami has shown a genuine commitment to providing excellent service. Tami keeps us informed about any changes or updates at the property, and is always available to answer any questions or concerns we may have.

Iman · 27 June 2024

★★★★★ 4/5

Trustpilot

Comfortable with Savills

I have been with Savills for over 10 years. After a terrible experience with a previous Letting Agent, Savills has been a breath of fresh air. Communication was occasionally slow at the start, however improved immensely over the years. The team, namely Alex Worrall and Tristan Hickman are very good at what they do and go out of their way to help. I have no complaints a such, however I have held back on giving 5 stars as I would like Savills to be more rigorous in getting competitive quotes for maintenance works. At a time when costs are rocketing, guidance on cost saving opportunities are required more than ever.My main contact, Alex is a little gem. She is polite and quick to support, which is why I remain comfortable and at ease with using Savills

Moji · 19 June 2024

★★★★★ 5/5

Trustpilot

Excellent property management by Shan

I have been a resident for the past two years and feel compelled to share my positive experience with our property manager, Shan. Shan has been exceptional in managing the property, is always prompt, courteous, and highly professional. From the start, Shan consistently goes above and beyond to ensure the residents are comfortable and satisfied. For instance, when my heater broke down in the middle of winter, Shan had a repair technician at my apartment quickly ensuring my family stayed warm and safe. Additionally, Shan is proactive in addressing any issues before they become problems, and the communication is always clear and timely. Overall, Shan's dedication and professionalism make him an outstanding property manager. The commitment to providing excellent service has greatly enhanced my living experience at Property. I highly recommend Shan to anyone seeking a well-managed and pleasant place to live.

Anna · 22 May 2024

★★★★★ 1/5

Trustpilot

Disappointing

I am extremely disappointed with the rental service provided by Savills. They placed a tenant in our property who attempted to leave after just two months, and the information we were given about them was inaccurate. The tenant themselves stated that Savills had misled them, which is deeply concerning.

Julie · 28 August 2026

★★★★★ 5/5

Trustpilot

We bought a buy to let property through…

We bought a buy to let property through Savills St John’s Wood branchThereafter, Mr.Ben Varma sales Directorhave introduce us to their letting department all under one roofMr.Luke Hull Head of letting , he and his team are very friendly and helpful and easy to work with , Luke have advice us how to prepare and furnish the property within one day Luke have found us a Happy tenant Thank you Luke and your team

Doris · 8 August 2024

★★★★★ 1/5

Trustpilot

Worst letting agent I've ever dealt with

Savills manage a property I Iet, which I agreed to pay a premium for, for the sole reason that it was a new build, high end development. I just wanted everything to work and not have any problems. 9 months in and I had no heating all winter, no ventilation in the kitchen, which meant I couldn't cook (it's a studio) and no extractor in the bathroom, making that unusable. It took over 50 emails and 6 months to get any action on them. It was all an easy fix when they could get their act together. There has been no apology, no compensation and I have to email 5 times and wait weeks to get a single response. If you have the misfortune of ending up with Alex Worral managing your property, move out.

Alex · 17 April 2024

★★★★★ 1/5

Trustpilot

Very poor experience as tenants

Very poor experience as tenants. Savills is continuing to withhold £170 from our deposit for a supposed “light clean”, despite the check-in report recording that the property was not clean when we moved in and the check-out report showing that many areas were left in a better condition.

Scott · 20 August 2026

★★★★★ 5/5

Trustpilot

Sandy and Ritesh are great

Savills are great. We've been with them a few years and they are super helpful. We had issues with one person a while back and they sorted it out quickly. Ritesh has been dealing with us and he's fantastic. As is Anthony and then Sandy overall managing things is amazing. - basically Savills are a bit more expensive than other companies for management but you get what you pay for.

Ben · 17 September 2024

★★★★★ 1/5

Trustpilot

Overpriced, cynical and rude service for landlords

We as landlords are completely unsatisfied with Savills as our letting and managing agency. It is a thing that they are unexceptionally expensive, but for the price they don't give back extra value. First thing we haven't received our half a year report, just after several calls and emails and as a 9-month report with a letting contract run for 12 months. Our property valuation happend via pictures. There was a photographer who came out, than the women who provided the report just looked the pictures and said her opinion about our letting property via them. She has never been in the flat and saw it byself personally! Interesting.....!We decided to leave this overpriced agency, and after it the style of their emails and the treatment is more than disgusting. We do NOT recommend them at all, we think they overcharge landlords, and how they handled us as landlords when we decided to leave them was cynical and rude. They want to HOLD BACK OUR FLOAT MONEY, telling to us that our new agency advertising falsely, eventhough the new agency changed already the advertisement. We are not responsible for any agencies and their advertisements, and we think it is UNLAWFUL to hold back a landlord's money for claiming an other agency's act. We are seriously thinking of taking further steps in this case.They let us feel as second class people, but they have forgotten one thing: WE PAY THEIR SALARY, because without our payment they do NOT HAVE BUSINESS and NO WAGES! They do NOT MAKE FAVOUR for a landlord, WE PAY A FORTUNE FOR THEIR SERVICE, they live from us.

Ms · 29 February 2024

★★★★★ 5/5

Trustpilot

Great Service!

I was in the market for a property, however I was pretty lost and had no idea where to start. I called Savils and requested a meeting - Jayden Campbell was the associate who I had the meeting with. he walked me through my options and helped me understand the current market, very friendly and inviting. Without him I would've still been searching around cluelessly.

Luke · 13 November 2024

★★★★★ 1/5

Trustpilot

Savills photographers unlawful practice.

To start off with if I could give minus stars I would. I am selling my Mothers bungalow on another auction site. Up to now the buyer and I have exchanged contracts but completion has not taken place yet. The buyer decided to take the law into his own hands and change the locks on my mothers property, he also put the property that he doesn't own yet on Savills auction site, by chance I come across my Mothers property on Rightmove with photographs outside and inside the property, I contacted Savills to tell them the property does not belong to the person who had asked them to list the property on their site. I spoke to one of the reps who's name was Jay, he apologised and said he would have the listing removed, which he did. I then spoke to Ralph Mendes da Costa, I informed him that the photographs taken inside the house and round the back of the house were taken illegally because the person who listed it does not own the property yet. I asked Ralph to tell me what details were supplied to Savills regarding the ownership of the property and the perspective sellers legal right to sell it. He said once contracts are exchanged he has the right to sell it. I am not disputing this because I am unsure of the legalities of it. Ralph asked for my email address so he could send me a response, so far I have not heard anything. I am going to seek legal guidance on this because Savills photographers have entered my Mothers property illegally and taken photographs of her personal living space without permission because she is still the legal owner of the property. Friday the 16th Feb 2024 my son phoned Savills and asked about the property and the response he got was yes its still for sale, how can this be explained, from a big company like Savills this should not be happening. In my opinion this is no better than breaking and entering and trespass at the least, I will leave that up to a legal representative.

Steve · 17 February 2024

★★★★★ 1/5

Trustpilot

The most appaling company to work for

The most appaling company to work for. I was put on a new homes site to work with no lighting I had to walk 15 mins in the dark to the train station in fields. A female lone working then to add insult to injury made to fill out a H&S assessment saying I had been given a personal alarm that I hadn't been given to meet their H&S lone working requirements! There was no internet and then I signed up house sales with absolutely no training oñ Savills paperwork and yet still sold houses for them showing their customers broken tile examples. I left after a few weeks trust me the name Savills is not associated with Quality and as for management support one manager was on holiday abroad the whole time I worked and the other was off sick the whole time!

Max · 26 January 2024

★★★★★ 5/5

Trustpilot

Claire Singleton was a fantastic…

Claire Singleton was a fantastic partner to work with in selling our home. Her pragmatic and data-led insights on the local market were invaluable, and her strategic and calm approach were deeply appreciated throughout our sale. The Savills team demonstrated strong professionalism throughout and the photography was outstanding. We deeply appreciated Claire and the whole team's support and wholeheartedly recommend them to others.

MRSANDREAWINFIELD · 17 November 2025

★★★★★ 5/5

Trustpilot

Shikha was wonderful

Shikha was wonderful, really helped me move in and all the support that came after. She’s very responsive and problem solved quickly :)

Nora · 15 September 2026

★★★★★ 1/5

Trustpilot

The worst company I have ever…

The worst company I have ever experienced very rude they lack customer communication skills threatening behaviour I find it very hard that they are still allowed to practice my advice is keep well away I would never use this company ever again

Mr · 21 August 2026

★★★★★ 5/5

Trustpilot

Thank you Deanna!

Deanna Addis has been looking after our 2 properties for years and we have always been very impressed by her. She is always extremely organised and gets any issues resolved quickly, making everything very easy for us. We always feel in the loop and updated as she takes time to communicate with us regularly. I'd highly recommend her as a Property Manager to anyone looking. Thank you again Deanna!

Helen · 26 June 2024

★★★★★ 5/5

Trustpilot

Rental experience

Our property manager Ilinca Ioanovici was amazing throughout the rental process. Always quick to solve and issues and queries, much appreciated!

Mattie · 15 September 2026

★★★★★ 5/5

Trustpilot

Good experience all round

Victoria at Savills Newbury was a pleasure to deal with.She was highly professional and most importantly kept in constant touch and was always available either directly on the phone or by email. Our move was quite lengthy until exchange but the entire team at Savills were very calm and nothing was too much trouble.We would not hesitate to recommend them to other homebuyers. Thank you all very much.

EK · 24 June 2024

★★★★★ 1/5

Trustpilot

Unprofessional

I had a viewing booked for today at 4:15 PM. I emailed 30 minutes beforehand to see if I could reschedule for same day 5pm and was told it had been cancelled because the apartment had already been taken. This was surprising, as I had only booked it yesterday. If I hadn’t emailed first, I wouldn’t have known and would have shown up outside the building, mind you, it’s raining quite heavily today! This is not a professional way to deal with people.

Rumi · 3 October 2025

★★★★★ 5/5

Trustpilot

Oliver H

Oliver H. has been incredibly kind and efficient during my time with him as property manager. He addressed all my concerns swiftly and was extremely lovely during the entire process. I cannot recommend him more highly!

Laura · 7 September 2026