Trusted Agent profile · Westminster
★★★★★
1,812 reviews across 3 platforms
33 Margaret Street, London, W1G 0JD, Westminster, W1G 0JD
Savills's office in Westminster, at 33 Margaret Street, is rated 4.1 out of 5 across 1,812 reviews on three platforms, including 5 Google reviews rated 1.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotA-Game
Danielle has been super responsive to any issues raised, extremely thorough and refreshingly direct. I’m so appreciative of her advice and efforts as my property manager.
Thank you so much for your review, Laura. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotProfessional from the very beginning
Professional from the very beginning, Sue and the team ensured diligent and effective communication throughout. We were able to get honest and direct answers at all times further instilling our confidence in the team to sell our property. Thank you to Sue and the Savilles team
We really appreciate your kind feedback, Natasha. We are very pleased we were able to help and wish you all the very best for the future.Regards,Sue
5/5
TrustpilotI recently purchased a property in E14…
I recently purchased a property in E14 from Seville. Stephanie was a very reliable and straightforward agent to deal with. She answered all queries throughly and efficiently. She was able to navigate complex obstacles and coordinate amongst many parties to get the execution of the deal over the line in the required timeframe.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Stephanie
5/5
TrustpilotSelling a farm in Exeter by Sydney owners
Ben & Penny came to us by recommendation - we inherited a valuable farm close to Exeter but we live in Sydney. Timing, a knowledge of the local market and an ability to navigate bidders to find the best buy, resulted in an excellent result. They were efficient, timely in communication, able to manage various parties and ultimately achieved a good result for all. Well done, and thank you from the family.
Thank you for taking the time to review our service, Michael - feedback is always incredibly helpful. I’m delighted that we met your expectations.
5/5
TrustpilotSam Ing
Sam was always very professional, diligent and prompt in replies and particularly supportive during end of tenancy process.
We are so pleased that everything worked out successfully for you, Lachlan. Thank you for providing us with an update and for taking the time to review our service.
1/5
TrustpilotManager Cynthia Javori
Absolutely terrible experience with this company and manager (Cynthia javori)
We are very sorry to read about your experience and the distress it has caused you. This is clearly not the level of service or care we aim to provide, and we take feedback like this extremely seriously. Issues relating to mould, ventilation, and resident wellbeing are of the utmost importance, and it is concerning to hear that you felt unsupported during your time with us. We also sincerely regret any impact this situation may have had on your health and personal belongings. We would be very keen to understand more about how this happened, as we are uanble to find Ms Javori's name on our employee records. Please contact us via email to socialmedia@savills.com so we can investigate as a matter of priority.
5/5
TrustpilotJen was absolutely brilliant
Jen was absolutely brilliant and the service from Savills on a whole was really good. I will never go with any other estate agent again if I ever have the need to. Jen and Savills team really are in a league of their own. Thank you from the bottom of our hearts
Thank you, Emily. We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards, Jen
5/5
TrustpilotAmazing management
Zarah is an exceptional manager, always happy to help and in a very timely manner (not always the case across Savills unfortunately)Overall great experience working with Savills.
Thank you so much for your review, Suzan. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotI was happy with the service from…
I was happy with the service from Savills because it was quick, easy to deal with and the process of finding a flat was very smooth. Aziz was very helpful, polite and accommodating and built a good rapport with us to make communication easy and efficient. There were almost no problems or anything of the sort.
Thank you, really appreciate the kind feedback and hope you're happy in your new home!Regards,Aziz
1/5
TrustpilotI recently had the unfortunate…
I recently had the unfortunate experience of dealing with this estate agent whose level of customer service, communication, and professionalism left much to be desired. Throughout the process, I found their communication to be consistently lacking, with delayed responses and a general disregard for my concerns. Their unprofessional behavior was evident in both their demeanor and actions, creating an overall frustrating and disappointing experience. I would strongly advise against using their services for anyone seeking a reliable and professional real estate experience. I had to chase for replies, I’d call the direct number on the signature email to then get no response - then they would tell me someone would call back; nobody ever does. Lack in communication - our references came back we were then told they cannot find the landlord.
Hello Aadrian, customer service is important to us so to hear of your experience we would like to find out more. Could you please email further detail to socialmedia@savills.com so we can investigate?
1/5
TrustpilotI am extremely disappointed with my…
I am extremely disappointed with my experience.
Thank you for raising this, we can assure you we are looking into this as a matter of importance, following our email exchange this morning (11/06/26).
4/5
TrustpilotGood service during our tenancy
Good service during our tenancy which has now ended. Our property manager Ritiesh was great and always very responsive. Only reason I have not given 5 stars is because we had deductions against the deposit, but still happy with the service we received from Savills.
5/5
TrustpilotSue T at Saville,professional support always
I think I have bought and sold 4 houses now with Sue at Savilles, always a reassuring sensible voice in what can be very stressful times!Sue always works to make this crazy process as seamless as possible for both the buyer and seller.Thank you Sue
Thank you so much for your review, Lynn, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Sue
2/5
TrustpilotVery Average At Best.
My experience of Savills was very keen to sign you up but once instigated , very little knowledge or customer service after that. Would much rather deal with an on site developer than this type of set up where little information , customer service or expertise seems evident. Having been financially disadvantaged by my experience this time I would be very wary to repeat in the future.
Hi Simon, we are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotHouse Sale
George Hill was our agent from Savills and he was great to have on board. George was extremely professional, calm and genuine. We would definitely recommend George to friends and family. Also if in the future we sell another property we would use Savills.Thanks very much to George and Savills Truro.
Thank you, Lynne - I really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards, George and the Truro team
1/5
TrustpilotPoor communication and lack of urgency to respond to queries
Trying to get an email response or even begin negotiating on a sale is nigh on impossible with their auction department. Online queries on their website were ignored for 3 days now, another email was answered but no information given!Given that the auction is 13 days away, I will not be taking this further as it’s hard work chasing them just for basic queries let alone anything of substance!Not great given that the economy and property sales are in a massive downturn right now. I feel sorry for anyone trusting them to sell their property for a good price given that they do zero legwork to facilitate sales other than the host an auction event!Update: the fact that you have received an online message and 2 emails from me of which only the first email was responded to says a lot about how you handle customer queries. I will not be chasing or wasting my time with your organisation anymore as the only time anyone does anything is when negative feedback is left on this platform up until then, the staff couldn’t care less!
We are sorry for your experience and would like to help; please email your contact details to socialmedia@savills.com so we can arrange for the Auctions team to contact you as a matter of priority.Update: the Auctions team would like to contact you but we have no reference of your reviewer name. Please email your name and details to above address and we will contact you immediately.
5/5
TrustpilotPrompt action when our boiler was…
Prompt action when our boiler was deemed unsafe and we were left with no hot water. Thanks Danielle for dealing with this quickly and professionally!
Thank you so much for your review, Jemma. It's much appreciated. If you need anything further please don’t hesitate to contact us.
1/5
TrustpilotTerrible service from Savills
Savills is worst agent for both tenants as well as owners.I am a tenant through Savills. I live in Arena tower and for second year running I have apartment heat and water heating issues. It hasnt been fixed properly yet. Savills did seek multiple approvals from owner to change parts implies they have ripped the owner and changed all possible parts around the water heater without fixing it so far. I know for a fact some of the parts were not broken as not same person came to replace the part who suggested it to be replaced.My suggestion stay away from them if you are tenant for you mental peace & to save money if you are an owner.
Hi Rajendra, we are sorry to hear about this and would like to find out more. Could you please email socialmedia@savills.com with further information so we can investigate?
1/5
TrustpilotNo hot water for 10 months
Absolutely horrible! I live in one of their flat and as for now I have no hot water for 10 months! I have to write 10 e mails to get 1 response! The managers do not pick up or return the phone call. No consideration at all with my problem which seems to have no end. Meanwhile I keep pay my rent which is not cheap
Hi Marcos, we are extremely sorry to hear this and would like to provide a resolution as soon as possible. Could you please email further detail including your address to socialmedia@savills.com so we can facilitate this for you.
5/5
TrustpilotI moved flat during Covid-19
I moved flat during Covid-19. It was still a pleasure to have Savills service when choosing the property. Tiffany was very nice and she answered all the questions in time to smooth the process. The property manager also replied very quickly when I was reporting issues and sorted it out for me immediately. I do appreciate this attitude and speed!
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotPurchasing
Thank you so much to Robin, Katharine and the team for their amazing help and support which enabled me to purchase prior to auction. It was great to experience the way in which each member of the team operated with such professionalism making each step an easy one for me. Thank you, Robin and The Team. Tricia
Thank you for your lovely review, Tricia. It was a real pleasure being able to help you and hope you enjoy the new home. Regards,The Auctions team
1/5
TrustpilotBe careful
My experience with the Savills Team and Lettings Hubs has been horrible. My employer sent multiple references and Letting Hubs lie that they did not receive it. After digging, this issue seems to be quite common with the non British and foreigners. Savills and Letting Hubs clearly discriminate between foreigners and locals. You suck!
We are very sorry to hear that you had a negative experience. We take pride in offering excellent service and to hear that we fell short of that is disappointing. We would like to follow up with you - could you please email socialmedia@savills.com with more details so we can investigate further?
5/5
TrustpilotTroy Budd/ savills in bristol
I will recommend Troy to everyone. He is responsive, always constructive, and clear with advice. After meeting him for 10 minutes, I decided to sell through Savills. No other agent could come close. I am very grateful. I am sorry I did not have chance to personally thank, because I do not live in Bristol
I really appreciate your kind feedback, it was a pleasure to work with you and wish you all the best!Regards,Troy
5/5
TrustpilotExcellent service
I selected Savills after meeting other agents in the area. Happy with the decision as they arranged some viewings quickly and received an offer which accepted within 2 months.Peter, James, Dan and the team very professional and pleasure to work with. Thank you
It was a pleasure to work with you, Mark, and very happy everything worked out.Regards,Peter, James and Dan
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