Next Property reviews

★★★★★ 1/5

Google

Changed viewing time 3 times and then abruptly cancelled without so much as an apology *EDIT* 30 minutes after I posted this review, a surly young man employed here called me to demand I take this review down as his "boss saw it". When I said no, he attempted to gaslight me into thinking he had apologised. I reinforced the truth and an hour after the call saw that multiple 5-star reviews had been posted in quick succession after mine - clearly fake. You will note a lot of the accounts posting 5-star reviews have only 1 or 2 reviews...

Tania · 9 April 2026

★★★★★ 5/5

Google

I had an amazing experience finding restaurant space in the central area of London , thanks to Fay from Next Property . They are amazing , trustworthy agency and staff. Fay was always available to answer all of our questions, making the all process smooth and stress-free. I highly recommend Next Property to anyone looking for a place in the area. Fay and his team professionalism, friendliness and dedication made all the difference! I highly recommend Fay and Next Property to anyone who is looking for flat or commercial properties.

Nadia · 24 October 2024

★★★★★ 5/5

Google

I’ve worked with several managing agents over the years, and this company stands out for their professionalism and efficiency. Robert has been particularly impressive communication is clear, response times are fast, and issues are handled properly the first time. He stays on top of compliance, maintenance, and tenant matters without needing constant follow up. Highly reliable and easy to deal with.

Richard · 16 March 2026

★★★★★ 5/5

Google

Ashley has been a pleasure to deal with. She’s friendly, quick to respond, and keeps things moving without needing reminders. It’s nice to have someone who’s both efficient and easy to communicate with.

Lisa · 2 April 2026

★★★★★ 5/5

Google

My experience with Lisa has been very positive. She is both professional and approachable, efficiently resolving issues without unnecessary delays. The process has been clear and free of stress.

Foos · 14 April 2026

★★★★★ 5/5

Google

I’ve rented through Next Property for nearly two years now, and Lisa has been brilliant. She approachable, reliable, and always easy to reach. Any issues are sorted without fuss, and you can tell She really cares about providing a good service. Great experience overall!

Erika · 16 November 2025

★★★★★ 5/5

Google

I had an amazing experience finding restaurant space in the central area of London , thanks to Fay from Next Property . They are amazing , trustworthy agency and staff. …

Tursun · 16 April 2025

★★★★★ 5/5

Google

I reported a leak late and they had someone out quick. Job was done first time and the place was left tidy. Couldn’t have been easier. Thanks Robert

Steffanie · 16 October 2025

★★★★★ 5/5

Google

I have been quite satisfied with the property management services provided by Robert. He is readily accessible and consistently follows through on tasks, which has not always been my experience with other agencies in the past. It significantly impacts my peace of mind to know that issues will be addressed appropriately.

Edmond · 9 April 2026

★★★★★ 5/5

Google

Next Property Commercial were great in helping me to sell the lease of my business. They found a buyer for my business within a week! I dealt with somebody named Fay and even though the legal process was long (which was completely out of his control), I really appreciated Fay’s patience and persistence throughout. He was on the case continuously for 3 months! Highly recommended! Thank you!

Fareda · 25 November 2018

★★★★★ 1/5

Google

Numerous issues have occurred at my property since moving in two years ago, and as of August 2022 the majority of these issues are still unresolved. The excuse I have been given is that I am “always out and working”! This is the third time in a month and a half that I have been left without hot water due to the boiler not being fixed correctly and parts not being ordered on time. There is no urgency with Next Property or the plumber they use and I have been denied finding my own plumber to do the work. Robert Benson is impossible to deal with and tries to make himself out to be the victim, in a clever tactic to absolve himself of any blame. Numerous times my emails and texts have been ignored, claiming no receipt - in every interaction he has been rude and unprofessional and caused me a lot of unnecessary stress. Any landlords out there looking for a stress-free agency should avoid!

Kayleigh · 24 November 2022

★★★★★ 1/5

Google

This is the worst estate agent I can think of. There's too many things. I was letting for a year with this estate agent and it was all such a bad experience. Robert is the rudest man I've ever met. There was an ant infestation in the building in several apartments and he couldn't have cared less. It was that bad I would get to university and they would be in my books when I opened them. We all had this issue in the building. His soulution, weeks later was to get 2 guys to put shop bought ant traps down - instead of investigating where they were coming from. These 2 guys then used my toilet, left the toilet seat up and had urinated on the toilet - and used my cutlery and didn't even wash it up. Another example of the poor service I received was the alarm in the communal area going off gone midnight. None of us had access to the code so I rang the out of hours number. Richard again did nothing - so my partner called. He told my partner that he shouldn't be in the property as I only pay for one occupant. He was visiting for the weekend as I'm at university in London. Whenever I was on the phone to Richard he would constantly speak over you - incredibly rude. All of the tenants in the building found this issue. I didn't even want to give this estate agent a one star but that wasn't an option. Another thing is - I find it strange how all the 5 star reviews sound as if they're coming from the same narrative? And all the 1 star reviews are very personal....

Atalanta · 24 November 2022

★★★★★ 5/5

Google

Excellent service. I was really pleased to deal with Fay and the team overall. Highly professional, client-focused and local experts (central London). I’ll liaise with this firm anytime I’m looking to rent or buy in London.

T · 16 April 2025

★★★★★ 5/5

Google

Thanks to Sean and the team for helping us acquire a building, great service from a-z, we will be back in contact for the re lets. ! Thankyou.

Sydney · 16 June 2025

★★★★★ 4/5

Google

We had an amazing experience working with Fay from Next Property. From the very first meeting he was professional, attentive, and genuinely dedicated to helping us find our dream flat. As we were international students he was very helpful with any problems we had with the house

HARSHITA · 16 April 2025

★★★★★ 5/5

Google

We recently relocated from Holborn to Fitzrovia, and the lettings team where really helpful in arranging all the paperwork and utilities for me, a big thanks to Amanda.

Deramaku · 24 November 2023

★★★★★ 5/5

Google

Excellent communication from day one. Robert manages tenants professionally, handles maintenance promptly, and keeps me informed at every stage. Even when challenges arise, he deals with matters calmly and efficiently. It’s clear he understands both landlord and tenant responsibilities very well.

Jane · 16 March 2026

★★★★★ 5/5

Google

Thank you to Sean for helping me find the right property in Central London, i would have no hesitation in recommending your services.

Rosemary · 16 April 2025

★★★★★ 5/5

Google

Thanks to the lettings team, they helped me find a flat just before christmas!! the team was very fast and responsive. A big thank you to Sarah.

Raymond · 8 February 2025

★★★★★ 5/5

Google

Lisa at Next Property has been fantastic. She organized, proactive, and always goes above and beyond to make sure everything runs smoothly. Whether it’s arranging repairs or keeping me updated, She on top of it every time. Couldn’t ask for better management highly recommend!

Melody · 16 November 2025

★★★★★ 5/5

Google

While flat searching, Fay was absolutely wonderful to work with. He was very thorough with the viewing, prompt with his responses, and answered all my questions.

Yara · 24 November 2022

★★★★★ 5/5

Google

I visited the branch and the staff where very helpful and polite, especially Sarah.

James · 16 April 2025

★★★★★ 5/5

Google

Rob helped us take on our restaurant space and now manages it for us too. He really knows his stuff and made the whole process super easy. Always picks up the phone and actually cares about the tenants can’t say that about many agents.

Danielle · 16 October 2025

★★★★★ 1/5

Google

Next were the agent and landlord of the property I was renting. They failed to protect my deposit, failed to perform an inventory, failed to repair some quite dangerous issues in the property and overall were highly unprofessional and dishonest. Edit, after response from the owner: An inventory is not a requirement but it is standard practice to make sure any deposit disputes can be easily settled. However, by not protecting my deposit AND not perfoming an inventory it implies to me that you knew there was no point in doing one as when a deposit is not protected properly the landlord must pay back the full deposit, regardless of any deductable item. And the room was in an HMO which is effectively it's own address, though that is irrelevant when performing an inventory in a preoperty with a deposit. According to our contract YOU were legally my landlord and the contract states that it was YOUR responsibility to me to ensure all repairs are affected in a resonable time. Even if the property owner was subsequently responsible to you, YOU were responsible to ME, it was YOUR responsibility to make sure the property owner carried out HIS responsibility (if that was part of your contract with him). But even if you dispute these points it does not change the fact that you failed to protect my deposit, your communication was terrible, 24hrs notice was not always given before accessing rooms, your practices were far from honerable and you repeatedly tried to get us to move out of the property because your poor management had resulted in the property making a loss. Which should be a warning for both prospective tenants and landlords.NegativeResponsiveness, Quality, Professionalism, Value

Ross · 24 November 2021