Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been a tenant of Merlin Cooper for over a year now and just completed the renewal for the second year, it’s been a very stress free and professional process. This made me remember the process when I initially got the property last year, from the registration to the viewing to the offer, referencing and completion was very competent. The letting advisor was very informative and kept me in the know through it all. It has been a pleasure renting from them.PositiveResponsiveness, Quality, Professionalism
Morenike · 13 November 2021
★★★★★ 5/5
GoogleAmazing company to work with. Quick replies and no delays. Thanks!
Tunde · 24 September 2024
Agent replied · 17 April 2026
thank you tunde
★★★★★ 5/5
GoogleMy experience with Merlin Cooper was extremely satisfying. The agents that attended to me went all out to ensure a great service. From enquiries, booking for viewing to property viewing and final handing over of keys, I couldn’t have expected more. Customer service per excellence! Thank you all for extraordinary service delivered.
Adebayo · 17 April 2024
★★★★★ 5/5
GoogleWe have worked with Merlin Cooper . Very friendly and very quick response i would recommend them without any hesitation
Vilson · 12 July 2025
★★★★★ 5/5
GoogleExcellent service. Super impressed with their one customer services approach. They met all my expectations. Wonderful team as well.
Neyo · 25 June 2025
★★★★★ 5/5
GoogleExcellent service and good customer support. The service was so swift and encouraging that I would definitely recommend them
Lola · 25 June 2025
★★★★★ 5/5
GoogleI had a fantastic experience with the rental property management team at Merlin Cooper. Ronny in particular, her exceptional service stood out as she efficiently addressed concerns, ensuring a smooth and stress-free process. Ronny's professionalism, communication skills, and dedication made the process seamless. Highly recommend their services.
Peishan · 23 March 2024
★★★★★ 5/5
GoogleI had an amazing experience with Merlin Cooper. The customer service was outstanding, and what I got was exactly what I was looking for.” “I was so pleased with the service I received from this company They went above and beyond to deliver my dream apartment.
Omobola · 23 March 2024
★★★★★ 1/5
GoogleThe worst letting agency I've ever encountered. Very slow at responses and will mug you off at any opportunity - Merlin Cooper are not only unfriendly but just want to take your money. My flat with them is a shambles and they provided me with false promises, scamming me.
ES · 14 November 2018
Agent replied · 12 November 2024
Hi Rubix,
We have checked our records and cannot find the property you let from us or any trace who you are.
We are working hard to be the best at what we do and would appreciate if you can contact us directly to confirm who you are, so we can work on correcting our errors.
★★★★★ 1/5
GoogleThey will deny you properties based on if they think you SEEM like a non suitable tenant. They'll decide before they engage in any conversations with you, regardless if you have money references proof of income
and everything else
VTZ · 13 November 2021
Agent replied · 12 November 2024
We are sorry you feel denied property.
We aim to secure suitable tenants for our landlord as quickly as possible.
However, we do this with caution and not at any cost for the sake of a fee.
Our experienced Consultants ask qualifying questions before arranging a viewing to avoid wasting the time of the applicant and possibly saving them from losing holding deposits.
Based on the answers you give to our qualifying questions, we either advise you against viewing a property(reasons given) or book you in for a viewing.
If you view a property and complete an application form, upon receipt, we would read through the information you have provided, if you would not successfully pass reference checks, we would advise you in advance, rather than wait for you to fail checks and lose your holding fee.
From experience, no one wants to lose their money and to avoid such scenarios, we ensure that we ask the right questions before we take money from applicants.
Please feel free to use us again, as we are here to protect the interest of our applicants and landlords as much as possible.
★★★★★ 1/5
GoogleI wish I could give 0 - booked in for a viewing on Wednesday for the Saturday and supplied all my information correctly for contact. Received confirmation of booking and arrived at the time agreed that Saturday. The agent didn’t arrive and …
Nubi · 17 April 2024
★★★★★ 5/5
GoogleI have been dealing with Merlin Cooper estate agency for years.
I sold my property through this agency and was renting out many times. The tenants were always selected and triple checked to avoid ant possible problems for a …
Anna · 17 April 2024
★★★★★ 1/5
GoogleSeems like they only care about people when money is involved. As students we didnt get much help or service at all from them... Late replies, not helpful and quite rude.
Not recommendable!NegativeQuality, Professionalism, Value
Maxim · 13 November 2020
Agent replied · 12 November 2024
Maxim, record show that your review was given months after your tenancy expired.
As you were aware that we did not manage your tenancy but your landlord did, which mean we had no obligations to you during the tenancy, however, you or flatmate kept emailing us when you returned to your country during the pandemic asking us questions and we kept referring you to the landlord, and assisted you where we could.
We are not sure how we failed to assist you when we had no access or obligations to the tenancy.
★★★★★ 5/5
GoogleI have been with Merlin Cooper now for a few years now. They manage my property. I have found them to be very professional and prompt with any issues raised by the tenants
Tola · 17 April 2024
★★★★★ 4/5
GoogleMerlin Cooper gave me all the support I needed when I was looking for a home to rent.
I had very good experience with them and would recommend their services to my friends.
Kesha · 23 March 2024
★★★★★ 4/5
GoogleThe team at Merlin Cooper were consistent in my interactions with them. The professionalism was to a high standard. They were very kind , met my expectations and exceeded them. …
Teju · 17 April 2024
★★★★★ 5/5
GoogleI have been using Merlin cooper agency for the past decade, and they are really reliable and trustworthy and I have no intentions to ever change to another agency.
Genet · 23 March 2024
★★★★★ 5/5
GoogleThey were fantastic from start to finish. They were always available to answer our queries and really helped speed the process up. Approachable throughout the process and assisted in co-ordinating with the solicitors and brokers. Continued to assist after the sale with our purchase even when not required.PositiveResponsiveness, Quality, Professionalism, Value
Pascal · 13 November 2021
★★★★★ 1/5
GoogleUnprofessional!! They are fast when they want the money and than very slowly or incapable to solve all others problems, specially the agents
Marco · 13 November 2020
Agent replied · 12 November 2024
Dear Marco Cudignoto,
Our record shows that you moved into a property that we did not manage and informed from the start of the tenancy.
The balance of rent and deposit was requested on the due date after in accordance to the tenant fee ACT 2019, which you were informed on the due date from the first email accepting your offer and we are under obligations to ask for payment and request that tenancy agreement was signed.
For a property that you have your landlords contact details and moved in, we not certain why you are contacting us instead of your landlord?
★★★★★ 1/5
GoogleWorst letting agency I have ever come across. Make empty promises with regards to solving very basic problems and returning calls. DO NOT USE.
Samuel · 14 November 2018
Agent replied · 12 November 2024
Hi Sam,
We have checked our records and cannot find the property you let from us or any trace who you are.
We are working hard to be the best at what we do and would appreciate if you can contact us directly to confirm who you are, so we can work on correcting our errors.
★★★★★ 5/5
GoogleExcellent customer service support and a reliable team of professionals who ensure your letting process goes smoothly.
Mayowa · 17 April 2024
★★★★★ 5/5
GoogleBeen with Merlin cooper for a while, always quick at finding good professional tenants and well priced.
Amit · 13 November 2020
Agent replied · 12 November 2024
Thanks for your feedback
★★★★★ 1/5
GoogleMisleading ad, the company wasted my time by not revealing until after I had booked a viewing that the landlord was looking for offers "in excess of" the advertised rent. Unprofessionally said this information was included in the ad when it demonstrably wasn't.NegativeQuality, Professionalism
Cale · 13 November 2021
★★★★★ 5/5
GoogleI have used Merlin cooper for the past 5 years and I have found them very professional and they get the flats let with next to no down time which is what its all about.
I give them 5 stars, Highly recommend.PositiveResponsiveness, Quality, Professionalism
Nature · 13 November 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
