5/5
TrustpilotGreat service
Quick, efficient, kind
Agent replied · 23 October 2024
Dear Eleanor, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
Trusted Agent profile · Westminster
Marsh & Parsons Pimlico & Westminster reviews
★★★★★
922 reviews across 2 platforms
53 Warwick Way Pimlico, London, SW1V 1QS, Westminster, SW1V 1QS
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Westminster, at 53 Warwick Way Pimlico, is rated 4.1 out of 5 across 922 reviews on two platforms, including 108 Google reviews rated 4.3.
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Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMy contact at M&P Abdullah Leghari
My contact at M&P Abdullah Leghari, is always responsive and available when issues around our rental property arise.
Agent replied · 23 October 2024
Dear Mr John Jenner, Thank you for your kind comments regarding Abdullah and your 5* review. We are grateful that you have taken the time to leave a review. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotReally bad experience
Really bad experience! They are not resolving any issues! And the customer service is probably the worst i have seen! I asked to escalate to a manager and they basically refused to give me a contact name!
Agent replied · 23 October 2024
Hi Fani, we are sorry to hear that you are not happy with your experience. Unfortunately there are not enough details here for us to find you on our system; please do feel free to get in touch with your local branch directly. Kind regards, Marsh & Parsons
5/5
TrustpilotSpeed of response providing exactly…
Speed of response providing exactly what I needed
Agent replied · 23 October 2024
Dear Mrs Morgan, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotPrompt response
Prompt response, clear communication.
Agent replied · 23 October 2024
Dear Emily, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSuper efficient management service for…
Super efficient management service for my rental flat from Cameron Moffett. Professional, quick and thorough.
Agent replied · 23 October 2024
Dear Bel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotPrompt and effective handling of…
Prompt and effective handling of maintenance issue by MPs Abdullah Leghari
Agent replied · 23 October 2024
Dear Panos, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotReview
Abigail Rhodes manages my property and is first rate. She is very responsive, professional and always helpful.
Agent replied · 23 October 2024
Thank you for taking the time to leave a lovely review regarding Abigail. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleTori Bradley and her colleagues at Marsh & Parson Pimlico were incredibly knowledgeable and professional. Tori was especially effective in understanding what we were looking for and persistently identifying potential options.
5/5
TrustpilotEasy process, great people
Helpful and efficient, with responsive property management. A particular shout-out for Derbhla Slevin, M&P Senior Property Manager.
Agent replied · 23 October 2024
Dear Mike, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent property management
James from Marsh & Parsons was an excellent property manager - efficient, responsive and friendly. Many thanks!
Agent replied · 23 October 2024
Dear Ellie, We appreciate you taking the time to leave a great review regarding your experience with James, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotWe get great service and support from…Abdullah Leghari
We get great service and support from Abdullah Leghari and the M&P team.
Agent replied · 23 October 2024
Dear Robert and Lucy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAbdullah Is quick and responsive over…
Abdullah Is quick and responsive over email, to help communicate any information from the tenants
Agent replied · 23 October 2024
Dear OJ, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotEfficient, Fast, Friendly
Replied quickly. Always answered calls. Informative. Friendly. Helped us reach our tight deadline.
Agent replied · 23 October 2024
Dear Louisa, Thank you for taking the time to leave a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExceptional!
Efficient, professional and trustworthy. Exceeded my expectations.
Agent replied · 23 October 2024
Dear Vasso, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWe used their services to look for a flat to rent, very polite and professional agents, Ted Wright was very helpful and mindful to our needs. Highly recommendable!
5/5
TrustpilotThe team listen and are empathetic to…
The team listen and are empathetic to your circumstances
Agent replied · 23 October 2024
Dear William, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotLast minute viewing cancellations
Last minute viewing cancellations. Not reliable
Agent replied · 23 October 2024
Dear IC, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery efficient and get things sorted…
Very efficient and get things sorted quickly! Very helpful
Agent replied · 23 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
Trustpilotprofessional job
Mr Abdullah answer or returned my call and sole my enquiry with his professional knowledge.
Agent replied · 23 October 2024
Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotIgnore spam signs
Please ask your leaflet workers not to ignore the no spam post signs!
Agent replied · 23 October 2024
Dear Henry, Thank you for bringing this to our attention, if you could email me directly at customerrelations@dexters.co.uk I can discuss this with the Office. Kind regards Lesley Alford Customer Relations Team
5/5
TrustpilotProfessional
Professional, timely, detailed service.
Agent replied · 23 October 2024
Dear Kathryn, Thank you for leaving a 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery patience and professional
Agent replied · 23 October 2024
Dear Ant, Thank you for taking the time to leave a 5 star review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAvoid...
They're your best friend before signing a contract, and once you have signed, they make your life miserable. I've dealt with various agents in the past but this one is probably the worse.
Agent replied · 23 October 2024
Hi Guillaume, unfortunately we were waiting to receive several documents from you and have had to follow up on this; we do apologise if this felt like an inconvenience. We are pleased to note that we have now received everything we needed and are able to proceed as normal. Kind regards, Marsh & Parsons
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
