Trusted Agent profile · Westminster
★★★★★
921 reviews across 2 platforms
53 Warwick Way Pimlico, London, SW1V 1QS, Westminster, SW1V 1QS
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Westminster, at 53 Warwick Way Pimlico, is rated 4.1 out of 5 across 921 reviews on two platforms, including 108 Google reviews rated 4.3.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotResponsiveness
Prompt and conscientious attention to rental problem by account manager Abdullah Leghari who is fairly new to the account.
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotEasy to deal with
I am a landlord. Since this company started managing my property I didn’t have any trouble. Staff is professional and polite.
Dear Svetlana, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent
Excellent, efficient service from Victry.
Dear Nick, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotIt is hard to believe this agency can…
It is hard to believe this agency can legally operate in this country. They are run like organized crime: the xenophobia, sexism and homophobia are also palpable in every interaction, yet just insidious enough for TPO to say there is no "evidence." Everything switched from regular to HELL the day the tenancy started. A series of lies, deflections and obstructions following the fact that the shower did not work for a whole month whereas fixing it had been a pre-condition for the contract to start! These people are so HORRIFIC (no exceptions either, it's as if they've all been trained by the same evil mastermind) they simply "terminate the call" when they cannot answer in a way that doesn't indict them. They fix nothing. EVER. It's been 18 months, I am on my SECOND TPO complaint. Also TPO seems to always side with big business no matter how strong your case is. So when agencies like Marsh & Parsons act evil they know there is no real system of checks and balances so they are free to always just offer excuses, lie and SCAM tenants. I've had BED BUGS and MICE and the common areas are NEVER cleaned, ever. It's a pigsty and they always claim it's beyond their responsibility. You can talk to the secretary, the manager or the CEO (I have). They're ALL jus lacking in human decency and empathy. They seem to get high off of tenant misery, it's very bizarre. STAY AWAY.
5/5
TrustpilotVery responsive to our inquiries and…
Very responsive to our inquiries and proactively communicates with our landlord. M&P was very helpful during the search process.
Dear Austin, Thank you for taking the time to leave a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleGreat experience with Andrei, very professional and understanding! Kindly helped me on my search and adapted easily to my criteria
4/5
TrustpilotMostly good
Mostly good. I would like some knowledge/services in new areas like heat pumps.
Dear G Lawson, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSpoke with Charlie Caine about a broken…
Spoke with Charlie Caine about a broken dishwasher, he was very helpful and quick to resolve the issue
Dear Ben, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotFantastic experience working with Aniceto
Professional, knowledgeable and reliable real estate agent I would highly recommend.
Dear Vasso, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent service
Excellent service. Kept up to date at all times.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCharles Caine has always been helpful…
Charles Caine has always been helpful throughout my tenancy and was very fair with the release of my bond.
Dear Tom, Thank you for taking the time to leave a lovely review regarding Charles. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotReally easy renting through Marsh &…
Really easy renting through Marsh & Parsons. Wonderful help throughout
Dear Callum, Thank you for leaving a 5 star Trustpilot review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat experience with Jordann Webb
Great communication from Jordann and the process to change over the lease was smooth!
Dear Lauren, Thank you for taking the time to leave a wonderful 5* review. Jordann will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery straight forward to deal with and…
Very straight forward to deal with and responsive
Dear MB, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGiving the best response to the…
Giving the best response to the clients, especially to the urgent situations.
Dear Aaron, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotThis estate agent is the WORST!
This estate agent is the WORST!! Stay away from them!!!!The quality of tenants they sourced were terrible. They do not care and do any personal inspections. Property management is basically sending emails from an office. They do not care about your property at all. Terrible.
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
TrustpilotSupport has been efficient, and good advice.
Advice and support has always been efficient, and property seems to have been well maintained. No complaints at all.
Dear Andrew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleVery professional services provided from the agent, good experience!
Dear Linlin, Thank you for taking the time to leave a 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI have been with M&P for a year and a…
I have been with M&P for a year and a half. They are professional and minimal hassle for landlords.
Dear Nick, Thank you for taking the time to leave a wonderful 5 star Google review. The team will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotWorst letting agency ever
Worst letting agency I have ever worked with. Took months to ever fix anything, always used contractors that would fight each other (including individual staff members) over who made what fault on what appliance years ago, always leading to us waiting with broken stuff. Terrible customer service.Avoid at all costs. Cannot more strongly advise against working with these people.
5/5
TrustpilotVictry Simbo replied quickly and…
Victry Simbo replied quickly and professionally to my request.
Dear Lester, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotM&P-Pimlico rental
Systematic managment of rent collection throughout lease tenor. Efficient refunds processing
Thank you for taking the time to leave a lovely review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleGreat service from Parmis from start to finish - showing us alternative apartments, recommending solicitor and helping to make our purchase happen swiftly and easily. Thank you very much.
Hi Matthew, thank you so much for taking the time to leave this positive review! We're delighted that you are happy with your experience with us, and we will be sure to pass your feedback onto Parmis and the rest of our team in Pimlico & Westminster. All the best, Marsh & Parsons
5/5
TrustpilotThey've been very efficient and helpful…
They've been very efficient and helpful every time I've needed them. Would recommend.
Dear Kris, Thank you for leaving a wonderful 5* Google review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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