5/5
TrustpilotLouna was extremely helpful and…
Louna was extremely helpful and attentive throughout the process of finding a flat, and always friendly and happy to answer any questions. Would definitely recommend for these reasons.
Trusted Agent profile · Westminster
Knight Frank Marylebone Sales reviews in Westminster
★★★★★
1,830 reviews across 2 platforms
Unit 49, 55 Baker Street, London, W1U 8EW, Westminster, W1U 8EW
Part of Knight Frank, see every office.
Knight Frank's office in Westminster, at Unit 49, is rated 4.8 out of 5 across 1,830 reviews on two platforms, including 192 Google reviews rated 4.6.
Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotVery poor
Very poor. Offer accepted and then find out accidentally from an acquaintance we have been gazumped with a cash offer accepted. Had to call the agent to find out it was true. Not Impressed at all.
Agent replied · 25 October 2024
We were so sorry to hear about the difficulties you faced with your recent property offer. We have since spoken, and I’ve explained the circumstances. We strive to provide the best possible customer experience, but the property market is filled with challenges and can be stressful. We will continue to do everything we can to help you find the right property and look forward to helping you in future.Best wishes, Louise Glanville
5/5
TrustpilotShehzad Ahmed is great
I want to highlight the great job Shehzad Ahmed did. He was assigned our property that we rent out. He was always very attentive and you could trust him to get things done. I would get a message back within minutes of contacting him.
Agent replied · 25 October 2024
Thank you Kevin for your kind words. It has been a pleasure assisting you and your property. Shehzad
1/5
TrustpilotNo Professionalism or Customer Service…
No Professionalism or Customer Service SkillsThe below has been from June to date.I have emailed approximately 10 times regarding issues at the property which have been ignored by the property manager and the concierge.The electrics keep blowing, the dishwasher threw out water so i turned it off and there is manky smelly water in the bottom which has been there for months, my post is not being put in my postbox. My postbox was opened and a handwritten note placed inside saying “NOTHING 4 YOU”.Shocking behaviour and no professionalism or customer service skills add to the fact disability hate crime shown by concierge.Recently the maintenance team about 5 of them were in the courtyard and two were swearing and shouting at each other and it became so heated - diabolical!
5/5
TrustpilotProperty management team
I’ve had the pleasure work with KnightFrank for the last couple of years. They offer great and responsive service in properly management. Toru Yoshioka - our property manager in particular - has been outstanding in resolving issues with the tenants and anything property-related.
Agent replied · 25 October 2024
Dear Rodion Thank you for the time to leave such a positive review.I am delighted to have been able to assist you.Please do contact me if you require any further assistance or support.Kind RegardsToru Yoshioka
5/5
TrustpilotMr Nicole Fingerhut is very excellent professional
Mr. Nicole Fingerhut Tenancy Progressor, is very honest and competent professional. His sense of responsibility and honesty has always impressed me. I highly admire him so much. His support has been a great help. Thank you very much.
Agent replied · 25 October 2024
Hi, thank you very much for your kind review, we hope your move in went well and you enjoy living in your new home.
5/5
TrustpilotVinnie was really helpful!
My friend and I were looking for a new flat and Vinnie was able to identify the perfect one for us!
Agent replied · 25 October 2024
Thank you so much for your lovely feedback! Wishing you all the best for the future.Vinnie
5/5
TrustpilotGreat experience at renewals
We have been supported by Knight Frank for a few years and the experience has always been very good. More recently, Laura from Renewals has provided really excellent and proactive assistance in the renewal process.
Agent replied · 25 October 2024
Thank you Massimo for your kind words. It was a pleasure assisitng you. Laura
5/5
TrustpilotSuper helpful property management and…
Super helpful property management and letting services Yemi and Summer of Knight Frank have been great in managing our property and tenancy changes. Very professional, responsive, and so pleasant to work with. Thank you from your tenants!
Agent replied · 25 October 2024
Dear Kelly,Thank you so much for your kind words! We’re thrilled that we could get everything sorted out for you. If there’s anything else you need in the future, please don’t hesitate to reach out.Best wishes,Yemi and Summer
5/5
TrustpilotVinnie from Renewals:
Vinnie from Renewals:Dear Vinnie, I would love to thank you for your great help and professional services on my property renewal! I am very impressed by your deep insights of the market, timely advise on the trending, and efficient and productive solutions. Big thank you!Best wishes,Hao & He
Agent replied · 25 October 2024
Dear Hao & He,Thank you very much for the lovely review.It was an absolute pleasure to assist you on your renewal.Kind regards,Vinnie
4/5
GoogleIt was my first experience of dealing with the agency. Luckily, the experience was pleasant. I have dealt with two employees of Knight Frank, Ayesha, a negotiator, and Jason, who have completed their tasks reasonably well. Jason never left my questions unanswered and always responded promptly via whatsapp and email. What I don’t like working with the agency was too many documents to prepare, sign, checking, personal visits. It was terrible! But Ayesha helped me to overcome everything. She was very patient and very professional, attentive to details and very easy to work with. Ayesha has done a great job and I appreciate her assistance very much. I can recommend the Knight Frank office at 55 Baker Street to my friends.
Agent replied · 26 October 2024
Thank you Ren for leaving a review, we are happy to help you and your friends in the future.
5/5
TrustpilotSeamless Property Management Experience with Knight Frank
Knight Frank manages the flat I currently rent, and my experience with them has been flawless. The contract signing process was hassle-free, and our property manager, Brigette Bulan, is highly responsive to our queries, ensuring that any issues we encounter are promptly resolved.
Agent replied · 25 October 2024
Dear IlkerThank you very much for your kind words. You have been an absolute pleasure to have worked with for the renewal of your lease. Kind regardsBrigette
5/5
TrustpilotOllie Hayden knight Frank exceptional
Ollie Hayden helped us with a rental in Belgravia he was the best professional personal and went the extra mile: if you need a rental in the area there is no one better than him, cannot recommend enough
Agent replied · 25 October 2024
Thank you Magz, it was an absolute pleasure working with you and don’t hesitate to reach out should you ever need anything in the future.
5/5
GoogleDaisy Munro is amazing! she made the process of finding a flat super simple as she was very helpful and flexible. My experience was very pleasant & I highly recommend choosing Knight Frank.
Agent replied · 26 October 2024
Thank you for your kind feedback about Daisy. We hope you enjoy your new flat.
4/5
TrustpilotBrigette in Renewals dealt with the…
Brigette in Renewals dealt with the tenancy renewal of one of my properties in a professional and efficient manner. Brigette conveyed my instructions to the tenant to conclude a positive renewal for a further term.
Agent replied · 25 October 2024
Dear Alison,Thank you for your feedback. I am pleased we achieved a good result for the lease renewal. Kind regards,Brigette
5/5
TrustpilotBeth done a wonderful job with viewing…
Beth done a wonderful job with viewing at our property, she was extremely professional and had definitely done her research about the house! Great experience, would definitely work with her again.
Agent replied · 24 December 2024
Hi Luke, thank you for your review. It was a pleasure working with you and I’m sure we will cross paths again in the future! Best, Beth
5/5
TrustpilotVery good letting team in Kensington
Very good letting team in Kensington. Professional, customer friendly: it delivered precisely what it said it would on their availability of interested tenants, quickness of getting a tenant, and on price.
Agent replied · 24 December 2024
Dear Emmanuel, Thank you for your very kind review. It was a pleasure to work with you to secure the new Tenancy. The process was very enjoyable, and we look forward to working with you again in future. Best wishes, Charlotte
5/5
TrustpilotKnight Frank
Dear Edwin,Thank you for your excellent assistance with our tax filings. We appreciate your efficiency and attention to detail in ensuring that everything was filed accurately and on time. We would highly recommend your services to anyone in need of tax advice or assistance. Thank you once again for all your help.Best regards,David & Lyn
Agent replied · 25 October 2024
Dear David and Lyn,Thank you so much for your feedback and also choosing Knight Frank in-house tax services in dealing with your UK taxation affairs. Always happy to help!Kind regardsEdwin
4/5
TrustpilotJapan helpdesk was helpful to…
Japan helpdesk was helpful to communicate in Japanese and very supportive to move into the flat. In addition, they are very committed to accommodate my request after settling in the flat.
Agent replied · 24 December 2024
Dear Mr AndyThank you so much for your kind feedback. We’re thrilled to hear that you were pleased with our support. If you ever have any questions or need further assistance, please don’t hesitate to reach out. We hope you enjoy your new home”Kind regards,Japan Desk Team
5/5
TrustpilotHighly satisfied finding my new home/apartment
Highly satisfied to have been associated with Knight Frank finding my new home. I got exactly what I have been looking for. Walid Javadi, who helped me with this was very understanding and generous with his time. Very happy to have been associated with him too.
Agent replied · 25 October 2024
Dear Trishna,Thank you kindly for working swiftly with me on securing your new home. It’s teamwork that makes the process so easy and smooth, and I am very glad to have been involved in finding you the perfect place.Wishing you all the best,Walid
5/5
TrustpilotI give five stars to Knight Frank…
I give five stars to Knight Frank because of their hardworking dedicated people , Phillip Dunn the senior property manager in particular. He is prompt at replying to his emails , he is professional , polite and sorts out any issues or problems with my rented property . I do not need to worry about my tenant/ property as I know Phillip with his exceptional work ethic will look after them .
Agent replied · 25 October 2024
Thank you for your kind words, it really does mean a lot to receive such great feedback. It is a pleasure looking after your property and I hope this can continue for a long time to come. Kind regards,Phillip
5/5
GoogleCraig did a brilliant job for us, selling a high value property which was fraught with problems and involving multiple parties. We didn’t just need a buyer, we needed one who would not be daunted by the challenges, which Craig found for us. During the course of the transaction, he kept the parties focussed, he skilfully managed their expectations and he worked tirelessly to get the deal done. Well done. I am very grateful, as is my client.
Agent replied · 26 October 2024
Thank you very much for your kind words about Craig, congratulations on your sale
1/5
TrustpilotStay away
Stay away! Such an unprofessional agency. Our agent gave the landlord the wrong offer multiple times even though he had our offer in writing. We’ve moved in 3 weeks ago and still have not received our second set of keys. So so unprofessional. By far the worst agency I’ve ever had to deal with
Agent replied · 24 December 2024
Dear Bianca, We are really sorry to hear about your experience. We understand the Manager of the office has been in touch to update you on the key as this has been escalated. If you would like yo discuss this further please do reach out to complaints@knightfrank.com. Thank you.Knight Frank
5/5
TrustpilotHave been a client of Knight Frank for…
Have been a client of Knight Frank for a number of years and Jordanna Mancina has always been fantastic to work with. Professional, on the ball and always responsive when required.
Agent replied · 24 December 2024
Dear Mikaeel,Thank you for your kind words. It’s always a pleasure to work with you!Please do not hesitate to reach out for any future needs.Kind regards,Jordanna and the Knight Frank South Ken team
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