Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAwful experience Property management
Unfortunately it’s not first time when I found in monthly Knight Frank Landlord statements expenses which I did not authorised , I did not receive even any information about issue or quote. For example last example cost me £335 for new blind - it’s not urgent issue, why my property manager Pritesh Makwana did not inform me about issue and give me quotes in advance for approval? I got contract with Knight Frank for letting and property management but unfortunately I did not receive regular updates. Also I have to mention that quotes usually are extremely high and not competitive. Very disappointing in Knight Frank Standards in property management I send email according this issue to property manager with copy to regional manager but unfortunately - no reply as usual .
Sergey · 16 May 2023
Agent replied · 25 October 2024
Dear Mr Zemlaysnikiy, We are really sorry to hear about your experience. Please reach out to complaints@knightfrank.com so we can look into this matter further. Please accept our apologies again. Knight Frank
★★★★★ 5/5
GoogleI've been dealing with KF, specifically Daisy Munro, for nearly a year now, and have built such a great relationship that I wouldn't go to anyone else on my multiple property searches. Ms Munro is the epitome of professionalism, passion and property panache, and understands my particular and nuanced needs when it comes to the hunt.
Charlie · 28 October 2017
Agent replied · 26 October 2024
Thank you for your very kind feedback. We are so pleased to have been able to assist you and your family and hope to be able to help you again in the future.
★★★★★ 5/5
Trustpilot5 stars
Big thank you to Jocelyn who has been very patient with me and very helpful during my tenancy.
Mazen · 12 April 2024
Agent replied · 25 October 2024
Hi Mazen,Thank you very much for taking the time to provide this review. I’m grateful for the opportunity to assist you. If you have any questions, don’t hesitate to reach out.Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotVinnie from Renewals is very kind
Vinnie from Renewals is very kind and patient. She gave me a good help of extending the tenancy and got me a satisfied rent rate.
Shaofeng · 10 November 2023
Agent replied · 25 October 2024
Dear Mr Yi,It was a pleasure to assist you with your renewal.All the best.Vinnie
★★★★★ 5/5
TrustpilotVery happy with the service provided by…
Very happy with the service provided by the.team. Brigette from Renewals helped to negotiate the increase of rental payment with no hassle and no time spent from my side. Ery convenient service
Alex · 22 May 2026
★★★★★ 5/5
TrustpilotVery helpful and professional
I had a great experience working with Michelle Henry, our property manager. She was extremely professional, always prompt with her communication, and went above and beyond to ensure everything was handled smoothly. Her helpful attitude made the entire process stress-free. I would highly recommend her services to anyone looking for a reliable and dedicated lettings manager.
JL · 30 September 2024
Agent replied · 25 October 2024
Dear Julie, thank you for taking the time to write a review and your kind words. I am very pleased you were happy with the service provided to you. It was a pleasure working with you. I wish you all the very best. Kind regardsMichelle
★★★★★ 5/5
TrustpilotOmar is the Best estate agent I’ve ever…
Omar is the Best estate agent I’ve ever met. He take care of the process like it’s his flat. Perfect experience!
Han · 2 February 2024
Agent replied · 25 October 2024
It was a pleasure to assist you with the search Han, wishing you all the best with the new tenancy. Omar
★★★★★ 5/5
TrustpilotKatie Shaw was the best
Katie Shaw was the best, professional, and honest and kept us up-to-date through out the process. Katoe knows her stuff!
Dan · 22 February 2024
Agent replied · 25 October 2024
Dear Dan,Thank you so much for your lovely feedback, it was such a pleasure working with you and Rachael on your property. You were both so responsive throughout the whole process, and I look forward to working with you again in the future! If you need anything we are always around to help!Best wishes, Katie
★★★★★ 5/5
TrustpilotThank you Vinnie
Vinnie from Renewals was very helpful and efficient for the process to renew my tenancy agreement. I highly recommend him/Knight Frank.
Severine · 31 January 2024
Agent replied · 25 October 2024
Dear Severine,Thank you very much for your kind words.It was a pleasure to assist you in your renewal of your tenancy and thank you again for being so patient during the negotiations.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotGreat experience
Very helpful, efficient and communicative through the entire process! Thank you Louna
Charles · 22 July 2024
Agent replied · 25 October 2024
Thank you for your kind words Charles. I wish you and Tim and smooth move-in and many happy years in the new loft. Kind regards,Louna
★★★★★ 5/5
TrustpilotGreat support at end of tenancy
Great support at end of tenancy. Thank you Jocelyn.
LB · 10 September 2024
Agent replied · 25 October 2024
Thank you very much for the review LB. I'm glad I could support you through the end of your tenancy. Wishing you all the best in the future!Jocelyn
★★★★★ 5/5
TrustpilotGreat working experience with Mo Govani
I have had the privilege of working with Mo Govani who is managing our property over the last years and I have been super pleased with his responsiveness, his bias for action and proactive approach to solving issues with my tenants. As we on board a new tenant on Aug 15, I look forward to working again with Mo.
Uwem · 7 August 2024
Agent replied · 25 October 2024
Thank you Uwem for your kind words. I also look forward to working with you in the future. Mo
★★★★★ 5/5
TrustpilotExceptional support from Michelle Henry
I can't speak highly enough of Michelle Henry! She’s been an absolute star throughout the entire process. From start to finish, she was always on top of everything, quick to respond, and genuinely cared about making sure things went smoothly. Michelle’s expertise and warm personality made what could have been stressful feel easy and manageable.
Hamza · 11 October 2024
Agent replied · 25 October 2024
Dear Hamza, thank you for taking the time to write a review and your kind words. I am very pleased you were happy with the service provided to you. It was a pleasure helping you during your tenancy. I wish you all the very best. Kind regardsMichelle
★★★★★ 5/5
TrustpilotKnight Frank
We are very grateful that we have Mr. Andrew and Mr. Ehteshaam as our property managers. We were having a complex situation with our tenants and our managers worked tirelessly over the month to bring us all to a very successful resolution. We now feel more confident to do our property business with a company that has such devoted officers and we truly appreciate their support for us.
Y.S · 15 February 2024
Agent replied · 25 October 2024
Thank you very much for taking the time to leave such a positive review of our services at Knight Frank. We are delighted to hear that we could assist you and reach a successful resolution. Please know that we are always here to support you whenever you need assistance, and we look forward to continuing to provide you with excellent service in the future.Best, Andrew and Ehteshaam
★★★★★ 5/5
TrustpilotVinnie from Renewals was extremely…
Vinnie from Renewals was extremely helpful in the entire process of lease renewal and answered all my queries swiftly.
San · 6 March 2024
Agent replied · 25 October 2024
Dear San,It was a pleasure to assist you in your renewal.All the best for the future.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotI am thankful to have such talent on my account
My thanks to Michelle Henry for her excellence in the management of my flat. Her proactivity, intelligence in action, and follow-up are superb. For an overseas owner, this provides such peace of mind.
David · 3 March 2023
Agent replied · 25 October 2024
Dear David, Thank you for your kind words, it has been a pleasure working with you so far. I look forward to being of further assistance to you going forward. Kind regardsMichelle
★★★★★ 5/5
TrustpilotEleanor was professional and very…
Eleanor was professional and very helpful throughout the enquiry process. Thanks.
Jake · 25 July 2024
Agent replied · 25 October 2024
Thank you so much for taking the time to leave a review, your feedback is much appreciated. All the best in your new apartment
★★★★★ 5/5
TrustpilotWonderful
Beth T worked tirelessly to find us the right property. They offered conventional and also some out of the box stuff, collaborated across teams and offices. Great knowledge of the area and the market. Patient and through, Beth T was absolutely wonderful in her work and communication really highly recommend her and them as a whole company.
Jon · 27 August 2024
Agent replied · 25 October 2024
Thank you for your kind words Jon. Working with you has been an absolute pleasure, and no doubt our paths will cross again in the future. Best of luck with your continued Knight Frank journey, you are in good hands with our Tower Bridge team! Best, Beth
★★★★★ 5/5
TrustpilotHelpful and easy
Oscar was super helpful, found a great apartment immediately
Ali · 26 August 2024
Agent replied · 25 October 2024
Thank you very much for your review, it was a pleasure to find you a property so quickly. Oscar
★★★★★ 5/5
TrustpilotSummer was super helpful in negotiating…
Summer was super helpful in negotiating our letting - would definitely recommmend!
Jack · 5 July 2024
Agent replied · 25 October 2024
Dear Jack, Thank you so much for your kind words, I am delighted we managed to do everything with such a tight turn around, I do hope you love your new home.Best wishesSummer
★★★★★ 5/5
TrustpilotQuality work by Henry Nwokejiobi, Property Manager
I am very impressed with the way the property manager assigned to me, Henry Nwokejiobi, handled the situation in relation to the tenant. He was very composed, calm and determined to assist. It seems to me that such quality of work can only come from someone who has the compassion towards his work striving them to get the work done.
MN · 4 July 2024
Agent replied · 25 October 2024
Thank you very Much Mike, for your kind words. This is much appreciated. I will endeavour and continue to give my all in delivering a High level of service to you as a Knight Frank Client.
★★★★★ 5/5
TrustpilotRegvita has been super helpful and…
Regvita has been super helpful and communicative throughout our whole relationship. Definitely recommend.
Caroline · 14 June 2024
Agent replied · 25 October 2024
Thank you so much for your lovely review. I am pleased I was able to help out.Regvita
★★★★★ 5/5
GoogleI’m so happy that I had taken the advice of Freddie Hill to use Knight Frank to submit my tax returns.
The accountant in Knight Frank, Edwin is not only knowledgeable in his field but also obliging and
highly reliable. I know I’ve found someone in Knight Frank who can attend to my tax affairs and will take care of my interest without any fuss.
I must thank Edwin for never failing to respond to my emails promptly despite the time difference between
England and Malaysia.
I have never truly had a better experience with another accountant like him.
He takes so much of stress and anxiety off me Knowing how the Inland Revenue in UK works.
Mr & Mrs. Teh.
LP · 27 October 2020
★★★★★ 5/5
GoogleIt was my first time using Knight Frank as an agent to let my flat in Marylebone (March-May 2020). The overall experience was excellent thanks to Marielle Papadopoullos and Abigail Thurston. They were both professional, hard working and responsive. Despite the Coronavirus lockdown, Abigail was actively facilitating contacts and internet viewings which led to a successful tenancy. Abigail was also very responsive to all issues involved in preparing the flat for a successful transition to the new tenancy. I would recommend her to my friends.PositiveResponsiveness, Quality, Professionalism
Thuy · 27 October 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
