Trusted Agent profile · Westminster
★★★★★
1,813 reviews across 2 platforms
Unit 49, 55 Baker Street, London, W1U 8EW, Westminster, W1U 8EW
Knight Frank's office in Westminster, at Unit 49, is rated 4.8 out of 5 across 1,813 reviews on two platforms, including 192 Google reviews rated 4.6.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotDom has been very helpful and efficient…
Dom has been very helpful and efficient in managing my two properties in King's Cross. Fast turnaround and response. These are important to me.
Dear Eddie, Thank you very much for your kind review. It’s a pleasure managing your properties, and I’m delighted you’ve been happy with the service. We really appreciate your feedback. Best wishes, Dom
5/5
TrustpilotMade the whole process easy
Made the whole process easy, very smooth sale with great customer service. Tom kept us up to speed the whole way through.
Dear Louise, Thank you very much for the positive review. I'm so pleased that we managed to make the process smooth and easy, and I hope you are very happy in your new home. Please let me know if I can ever help, or offer advice, in the future. Best wishes, Tom and the Knight Frank Cheltenham team
4/5
TrustpilotProfessional
Emma from renewals handled our recent renewal. Whilst new to the property she was professional and efficient. Thank you Emma
Dear Tian, Thank you for taking the time to leave a kind review. I am delighted to hear that you were pleased with the service provided during your recent renewal. It was a pleasure assisting you. Wishing you all the best. Kind regards, Emma
5/5
TrustpilotBrigette Bulan and Knight Frank Rentals
Brigette Bulan and Knight Frank have been looking after my rental property for over 15 years. Brigette and the team are always very attentive, offer good advice and look after both the landlord and the tenant. Thank you Knight Frank!
Dear Andrea Thank you for your kind words. It was a pleasure working with you on this year’s rent review. Kind regards Brigette
5/5
TrustpilotKnight Frank has done a great job…
Knight Frank has done a great job managing our property, particularly Domnita Florea who is always very proactive with her communication and very helpful. Knight Frank definitely is one of best companies to use for property related work and services.
Thank you ever so much Peter for your kind review and for taking the time to leave it. Thank you again. Domnita
5/5
TrustpilotAva has been exception since the start
Ava has been exception since the start. Always reachable and extremely proactive. She shows so much care and compassion when dealing with clients and it speaks volumes of her character. It has been an absolute pleasure to work with her
Hi John-Paul, Thank you so much for the lovely feedback. It’s been a real pleasure to work with you, and I’m glad I’ve been able to help throughout. Best regards, Ava
5/5
TrustpilotGreat experience with Luke Bull
Everything went perfectly smooth and fast with the support of Luke Bull! As soon as I enquired we booked a viewing for The Eades for the very same day. He answered all of my questions and was extremely patient to show me the entire property. Next day we had an offer accepted and the tenancy agreement signed. Couldn't be happier!
Thank you Marcela, I appreciate the kind words. I'll be delighted to help again in the future! Enjoy your new home. Luke
5/5
TrustpilotSarah Gunn - what a star
Sarah Gunn was exceptional in helping with our property search. She encouraged us to think outside the box and consider different options that she felt would suit us. She was always cheerful, honest and very accommodating. A star employee.
Dear Julie, Thanks so much for your lovely review. It was a pleasure to work with you and I’m really pleased you had such a positive experience. Wishing you all the best, Sarah and the Knight Frank South East New Homes team
5/5
TrustpilotI couldn’t recommend Liv Papps enough
I couldn’t recommend Liv Papps enough. She was professional and incredibly helpful throughout the whole process. Communication was excellent from start to finish, and she always made time to answer any questions or keep me updated.
Dear Saula, thank you for your kind review. It has been a pleasure working with you! please do reach out in the future if there is anything else I can assist with. Wishing you all the best in your new home. Many thanks, Liv
5/5
TrustpilotThank you!
The biggest of thank yous to Helen and Leigh at Knight Frank Stow on the Wold for their expertise and guidance through both the selling and purchasing of our old house and our new house! We certainly had a complicated and at times very difficult house move, however they steadied the ship calmly and worked incredibly hard to secure both our sale and purchase. We are immensely grateful for their time and effort and would highly recommend them to anyone who is about to embark on the house move journey!
Thank you so much Vicky, for your kind review. We are very pleased that you are happy in your new home, the sale and purchase certainly had its challenges along the way, but glad we managed to get you over the line, with both houses, after a few bumps in the road. Do let us know if we can help again in the future, although I expect you have no plans to move again for a very long time! Best wishes Helen and the Knight Frank Stow-on-the-Wold team
5/5
TrustpilotLouna was exceptional
I rented a flat in Elephant and Castle with Louna Del Barrio as the agent. I’ve worked with many agents over the years as landlord and as tenant and she was easily the best. Friendly, straightforward and upfront; genuinely helpful; energetic but not at all pushy; and above all I felt she really wanted to help me find the right place for me, and not just secure a quick deal. I know I can trust her. Aftercare after the tenancy was agreed has also been exceptional.
Dear Benjamin, Thank you very much for your kind words- I really appreciate you taking the time to write a review. It was a real pleasure working with you, and I am glad I could help you find the right place. Wishing you all the best in your new home, and please don’t hesitate to reach out if I can help in the future. Kindest regards, Louna
5/5
TrustpilotSuperb experience
Lety was fantastic, extremely responsive, helpful, and friendly. Thank you, Lety!
Andrew, It was a pleasure working with you, and I'm delighted to hear that you found my support responsive, helpful, and friendly. Your kind words are truly appreciated and mean a lot to me. Wishing you all the best, and thank you again for taking the time to leave a review! Lety
5/5
TrustpilotAva Ho - Reliable, sharp, and always delivers!
I've been working with Ava Ho at Knight Frank for a while now and honestly couldn't be happier. She's prompt, efficient, and always on top of things, I never have to follow up twice. As someone who travels a lot, this matters more than anything. I can hand off an open issue to Ava and know it will be handled properly without me having to babysit the process, her judgement is excellent and she goes to great lengths to follow through. If you're an overseas landlord, she's exactly the kind of person you want managing your property.
Hi Ms Chang, Thank you so much for the lovely feedback. I’m really pleased to hear that I’ve been able to help and that you’re happy with the service. Best regards, Ava
5/5
TrustpilotCommendation for Ava HO, Knight Frank
My husband, Andrew Lau, and I would like to commend Ava Ho from Knight Frank for her exceptional helpfulness and proactiveness in managing the affairs of our unit at A802 Neo Bankside. Her dedication has been consistent not only on individual occasions but throughout the entire period since she took over the management of our unit. We feel confident that our property is in very capable hands under her care, and we consider ourselves truly fortunate to have her assigned to manage our unit.
Hi Lilian and Andrew, It is always a great pleasure to help. Thank you very much for your continued support! Best regards, Ava
5/5
GoogleWorking with Bethan at Knight Frank was a quick, professional & seamlessly executed. She followed up in a timely fashion & schedules viewings online for me while I was traveling. She in looped her colleague Jordan in when she was on leave thus there were no delays in getting anything completed in time for our move in. Both Jordan & Bethan were available to clear any doubts promptly over call & email. I highly recommend both of them & the Knight Frank Team in helping you find the right rental units in Marylebone!
Thank you so much for your kind words. You were a true delight to work with and I am looking forward to our coffee together. I wish you the best of memories in your home. Bethan
5/5
TrustpilotMany thanks
Many thanks to Katie and Lana for such a positive experience with Knight Frank. They were kind, professional and quick to answer any questions I had. I felt in very safe hands!
Dear Lauren, Thank you so much for your kind words. It was our pleasure to help you with your move into your new home! If you need anything else property related in the future please don’t hesitate to contact us. Katie and Lana
1/5
TrustpilotShocking
Clear and categoric assurances were sought before signing up with KF regarding marketing, communication, dedicated personnel for viewing and ongoing reporting during an agreed six month marketing campaign. All were blatantly ignored thereafter and in fact we heard not a word from them for nearly 4 months at one point! When I contacted them to ask why, I received a glib, one line unsubstantiated assurance regarding their ongoing efforts followed by a further periond of silence. Not once did I receive a progress report as I had been promised, or any communication at all in the last three months of the campaign unless I was chasing them. When the six months came to an end, I had to ask them to remove my property from their listings, which I was assured would happen immediately. Of course they did nothing and I had to chase them again two months later, after I learned from another agent that it was still there!
5/5
TrustpilotExcellent rental management
In line with our previous review on KF sales and letting departments respectively also five stars for our property manager Kristian Lee. Kristian is managing our two new build apartments to our fullest satisfaction. He follows all issues related to the properties as well as the rental agreement diligently and very competently. He engages with our tenants and all their requests promptly while keeping us informed throughout. Kristian is very approachable and it is a pleasure to work with him. Fullest trust that our apartments are in best hands. Thank you once again, KF!
5/5
TrustpilotHighly professional and personal service
Rob, David and the whole team were on the case from the beginning and found me a tenant within a week. thereafter they were very hands on in executing all the tasks to ensure that the move for the tenant went smoothly. This is not the first time KF have excelled. I have been using them for many years now.
Dear Martin, Thank you so much for your kind words and continued support. It was a pleasure assisting you once again. I’m delighted that we were able to secure a tenant so quickly and that you felt supported throughout the process. David, the team and I always strive to make every tenancy as smooth and stress-free as possible, so it's particularly rewarding to receive feedback like yours. We truly value the trust you have placed in Knight Frank over the years and are grateful for the opportunity to continue working with you. We look forward to assisting you again in the future. With best wishes, Robert Lerner Head of Hampstead Lettings
5/5
TrustpilotSarah Gunn is a brilliant agent
Sarah Gunn was the most amazing agent. Nothing was too much trouble, she liaised with the developer brilliantly, provided access to the property when I needed it and was super friendly.
Hi Michelle, Thank you so much for your lovely 5-star review! It was a pleasure helping you find your new home and I'm so pleased everything went smoothly. Best wishes Sarah and the Knight Frank South East New Homes team
5/5
GoogleI’d like to express my appreciation for the great service provided by Vivi Chen and Bethan at Knight Frank. Vivi Chen was exceptional, enthusiastic, helpful, and always communicated promptly. She made sure any issues were quickly resolved, and her professionalism was much appreciated. Bethan was also very supportive throughout the process. Despite a few delays in responses, she remained attentive and always followed up to ensure things moved forward smoothly. Her dedication to assisting me was evident.
Thank you Mary, we are delighted to read your feedback on our service. I’m glad we were able to assist in the best way we could. We look forward to working together again Kind regards Vivi and Bethan
5/5
TrustpilotSelling in a tight market
Selling our family home was never straightforward given market conditions, but Knight Frank’s team stayed calm, communicative and solutions-focused throughout. Despite several unexpected bumps along the way, they kept momentum going and steered the sale to completion with genuine professionalism. I’m grateful for their persistence and would happily recommend them and of course use them again in any future house sale
Dear Iain, thank you so much for your kind feedback. We’re delighted you had such a positive experience, and thrilled to have been able to support you throughout. Best wishes, Harry, Gemma and the Knight Frank Cheltenham team
5/5
TrustpilotExcellent professional staff
We bought a house through Knight Frank in the summer of 2024. I can thoroughly recommend Knight Frank and its employees in the West Country. In particular Rachael Hancock head of sales progression, Mark Proctor regional partner and Stella (Littlewood, I think) who gave up her time to show us around the property. Their expert knowledge of the house itself, the area, local laws and the buying process clearly showed why Knight Frank has earned its reputation. Even though the house we bought was relatively small within Knight Frank’s portfolio we were made to feel as important as any client and when the going got tricky as it does in any purchase, well, all I can say is I am glad they were on our side. We are hugely grateful.
Thank you so much for your kind words. We were delighted to help you buy such a beautiful home. Wishing you all the best.Mark and the rest of the team
5/5
TrustpilotI am surprised to find myself writing a…
I am surprised to find myself writing a review for an estate agent, but feel driven to do so given the endless patience and care Knight Frank showed us over the process of selling our beautiful home. Roberta the sales progressor was fantastic, really efficient and supportive in facilitating contact between us and the buyer. Thank you.
Thank you Katharine, for your kind words. We are delighted that we could help with the sale. It was a pleasure working with you and your family, and we wish you all the very best for the future. Kind regards, Roberta and the Knight Frank Dorset & South Somerset team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Knight Frank's Westminster office has 1,813 reviews across two platforms: 192 on Google, 1,621 on Trustpilot (across the whole business).
Knight Frank Marylebone Sales is rated 4.8 out of 5 across all 1,813 reviews, and 4.6 out of 5 on Google from 192 reviews.
Knight Frank Marylebone Sales, Unit 49, 55 Baker Street, London, W1U 8EW, Westminster, W1U 8EW.
