Trusted Agent profile · Westminster
★★★★★
1,733 reviews across 2 platforms
1 Craven Terrace, Hyde Park, London, W2 3QD, Westminster, W2 3QD
Part of Knight Frank, see every office.
Knight Frank's office in Westminster, at 1 Craven Terrace, is rated 4.9 out of 5 across 1,733 reviews on two platforms, including 159 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotI recently had dealt through "Brigette"…
I recently had dealt through "Brigette" from Renewals team, in simple words, it was an amazing service, friendly, efficient, straight forward!! Everything went through quickly. Kudos to her!!!
Hi HarisThank you for taking the time to write a review. I am pleased, we agreed the renewal swiftly. Till the next one!Kind regardsBrigette
5/5
TrustpilotProblem solved quickly
Thanks for swiftly handling an appliance issue in the flat. Landlord's agency resolved the matter quickly and all works well now. Very efficient communication with the agency and contractor via a web portal.
5/5
TrustpilotSummer has been helping me with…
Summer has been helping me with negotiations for year and a half. She is professional, always responds promptly, and knows how to close deals.
We are really sorry to hear aboutyour experience with the team. We are afraid we have been unable to locate your details. Please do reach out to complaints@knightfrank.com. Thank you and please accept our apologies again.
5/5
TrustpilotFahmida Rouf is the best agent I ever…
Fahmida Rouf is the best agent I ever worked with. She always replied my emails with her kindness. She is the one who always got my problems resolved satisfactorily.
Thank you Charlie for taking the time to leave a review, it was an absolute pleasure working with you and managing your property.Wishing you all the best - Fahmida
5/5
TrustpilotHelen was very easy to work with
Helen was very easy to work with. As the buyer you are often left in the dark but she was very communicative and helpful throughout the purchase of our house. Much better than our experience with other estate agents in the stow-on-the-wold area.
Thank you for your kind review, it was a pleasure working with you towards your purchase, and we hope you will be very happy in your new home. If we can help in the future, please let us know. Best wishes Helen
5/5
TrustpilotLee Murad is the best!
Lee Murad is the Property Manager for the building I rent a flat in. He is the most attentive, responsive, communicative and professional manager I have ever dealt with. HE is the main reason I have just renewed my tenancy again. Thank you Lee!
Many thanks for your review. It is greatly appreciated. Kind regards, Lee
5/5
TrustpilotVirginia Water office
The team in the Virginia Water office were courteous and professional. Zara went out of her way to keep us updated, chased all estate agents and solicitors along the chain to keep things moving and on track.
Thank you very much for your kind words Emma. We were delighted to help you sell and glad it all worked out in the end.
4/5
TrustpilotOur first purchase in the UK
It was a stressful experience to buy a property as to be expected when a lot of chains are involved and there was a point when I got very anxious with the unclarity about the dates but Morten (our knight Frank agent) maintained a very good and open communication line with us which helped to reduce the stress in the process , he was also very quick in his responses and also communicated well with our sellers on various matters related to the house. Thank you for the support and patience !
Thank you so much for your kind words, it means a huge amount. Many congratulations on your beautiful new home and your patience throughout the process.All the bestMorten
5/5
TrustpilotA five star agent *****
Brigette is a kind and understanding negotiator, who appreciates both her client's and tenants needs. She works both sides, rarely make mistakes, and if she does she acknowledges them.She is a great combination of assertiveness and consideration.
Dear Jeremy,Thank you for your feedback and phone call. I really appreciate it. It was my pleasure helping you with the lease renewal and I'm glad that we achieved good results for both parties.Kind regards,Brigette
5/5
TrustpilotBeth was great.
Beth Tigbe was great at securing a rental property for me. She was professional but also friendly. She gave sound advice with securing the property. She kept me updated throughout the process and guided me to ensure the process wasn’t tedious. Thank you Beth for being efficient and very helpful
Thank you for your review. It was a pleasure working with you and I am sure we will cross paths in the future!Beth
5/5
TrustpilotSuper helpful property manager
I needed to have the flat for my own use for a while. My property manager Mo Govani was super helpful in coordinating this. He was also very efficient in arranging for the replacement of some old furniture.
Thank you Amy, it is a pleasure assisting you with your property and i look forward to the future. Mo
5/5
TrustpilotDebbie Pinkham is one of the best
Debbie Pinkham is one of the best . Sensible , commercial and responsive . A pleasure to deal with . I wish she dealt with all my lettings
Thank you for your kind words Arnold. It was a pleasure assisting you. Debbie
5/5
Trustpilotprofessionalism
I have a long experience with Real Estates agents, Knight Frank is the best. All the member staff was super end excellent. Many thanks to Charlotte Moore. She is very efficient, responsive and professional. She is fantastic , I am very happy with her service. She was always struggling to keep my property maintained .Many thanks to Chanel, she was also very helpful when she was managing my flat.
Thank you so much for your kind words Mohamed. They really do mean a lot. I look forward to working with you continuously. If there is anything else I can assist with then please do not hesitate to contact me. Kind regards Charlotte
1/5
TrustpilotTerrible service
The team who supported us were not strong. The buyer and myself (seller) were astounded by the lack of communication. At one point an email from the buyer sat in the mailbox of Knight Frank agent for 10 days. They had not communicated that they were going on vacation, they did not have an out of office set up. They knew the email was there, they called me about it, but still did not get around to sending it, despite confirming they would. They never organized for a brochure to be built. The service was quite frankly awful. Thankfully we have closed - no thanks to Knight Frank
5/5
TrustpilotVery efficient and frustration free…
Very efficient and frustration free experience with Vinnie from Renewals. The lease extension was discussed, negotiated, and completed within 2-3 days. I always appreciated hassle free service, thank you Vinnie! George
Dear George,Thank you for the lovely review.It was a pleasure to assist you.Thank you for choosing Knight Frank.Kind regards,Vinnie
5/5
TrustpilotEmma Soanes has been efficient.
Emma Soanes has been efficient, professional and pleasant to approach with any problems or matters in regards to our capacity as landlord. She is clearly an asset to the knight Frank team. I hope her efforts are recognised.
Thank you so much for your lovely review Anita. It has been a pleasure to manage your apartment! All the best, Emma.
5/5
TrustpilotGreat Renting Experience
Lexi Sloane and James Szalay were fantastic to work with! Reachable, clear in their communication, and extremely helpful. I had a great experience renting a flat thanks to them.
Thank you so much for the review, Gleb.It has been a pleasure helping you with your new home.Looking forward to working together again in the future!Very best,Lexi and James
4/5
TrustpilotThank you Ines for finding me suitable…
Thank you Ines for finding me suitable new tenants and facilitating a smooth transition into the new tenancy at my flat - your calm professionalism helped enormously and was much appreciated…
My absolute pleasure Venetia! I hope all is well with the tenancy. Speak soon! Ines
5/5
TrustpilotUnderstood my needs
Maisie and the team, were attentive and worked well advising and times reassuring me through the process. They worked hard to understand my needs and worked hard to accommodate these throughout the process.
It was a pleasure working with you and we wish you all the best in your new home.
5/5
TrustpilotDebbie Pinkham in Renewals
Debbie Pinkham in renewals at Knight Frank was terrific. 5 stars. She is very responsive, efficient and made the whole renewal process go very smoothly. We really appreciated her help. Thank you Debbie!
Thank you for very much for taking the time to write a review - it was a pleasure dealing with you both.
5/5
TrustpilotIt was a pleasure collaborating with Anna Ni of Baker St office!
I have the pleasure of dealing with Knight Frank on a number of mutual client accross the years and it has always been a joy working together. On this occasion, I was dealing with Anna Ni of the Baker Street office, who was a pleasure to work with.My client's circumstances were slighly complex, but Anna has helped us get to the correct position, by patiently and professionally anwering all our questions, providing supporting evidence, etc.When working with clients who are looking for a reliable letting/property management agent, I will certainly keep Anna and the Knight Frank team in mind!
Dear Adela,Thank you for writing such a kind review. I'm delighted to hear we have been able to provide an exceptional service to you and your clients. Please do not hesitate to contact us if you or your clients need any further assistance. Kind regards,Anna
5/5
GoogleThe team at Knight Frank Hyde Park are a pleasure to work with. Producing their high calibre photography, floor plans, marketing mailers and brochures for their outstanding properties is a privilege to the Capital Group. My daily working relationship with Lauren Jenkins is a joy, due to her organisation, professionalism and attention to detail. Due to this and the whole team’s efforts means the final result of all of their marketing material is always five star.
Thank you so much for the review, Sarah. Likewise, working with Capital is a pleasure as we know that your team shares our passion for property and our drive to provide excellent service to our vendors. We look forward to working with you again very soon!
5/5
TrustpilotMy experience with switching flats on short notice via Knight Frank
Ivanka helped me move property within the same building (surrender existing lease and switch to a new one) with only a 2 day overlap. Both properties were marketed by Knight Frank. She made what could’ve been a very stressful task, easy and smooth. She supported me every step of the way. She was both courteous and professional. I’m very happy with my experience, as I really wanted to switch flats and that process was only possible because of her hard work and commitment.
Dear Ahmed, thank you for taking the time to write a review for me. I wish you all the best in your new home!
5/5
TrustpilotSuperb communication by Giselle at…
Superb communication by Giselle at Knight Frank.We were so impressed by Giselle at Knight Frank. Her communication was above and beyond expectations. She was respectful and courteous at all times even when our exchange process was proving tricky. To have a friendly, welcoming, positive voice on the end of the phone made all the difference and eased our stress significantly. What an asset she is to the Knight Frank team. One HUGE thank you, Giselle.
Dear JennyThank you so very much for your lovely and very welcomed review, it’s so appreciated. I wanted to thank you as well for being such wonderful buyers and we successfully navigated the chain with clear communication and a modicum of humour, which is essential when the waters got choppy in the run-up to exchanging contracts!Wishing you every happiness in your beautiful new home.Kind regards,Giselle, Charlie and the team.
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