Trusted Agent profile · Westminster
★★★★★
1,718 reviews across 2 platforms
1 Craven Terrace, Hyde Park, London, W2 3QD, Westminster, W2 3QD
Part of Knight Frank, see every office.
Knight Frank's office in Westminster, at 1 Craven Terrace, is rated 4.9 out of 5 across 1,718 reviews on two platforms, including 157 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Knight Frank Hyde Park Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotCharlotte has been amazing and has…
Charlotte has been amazing and has helped us with our renewals with ease. She was very prompt with her emails and negotiated really well on our behalf. It was a relatively easy and quick process - all thanks to Charlotte!
Thank you so much for your kind words. It has been a please working with you. Please don’t hesitate to contact me should you require anything further.Kind regards Charlotte 020 7483 8338
5/5
TrustpilotTimely and Thoughtful Service
We worked with Charlotte Mackintosh over the 2 years of our tenancy and she was very responsive and nice to work with. Our flat had a number of issues and she was able to help us navigate them in a timely manner.
Thank you for your kind review. It is a pleasure working with you. Charlotte
5/5
TrustpilotWalid is a an asset on a rental journey
I would like to start by saying I would a 100% recommend Walid. He goes above and beyond his scope of a letting agent. Walid ensures that the moving process is smooth and ensures that the delivered property meets the standards that he has set….which are high.
Dear Sue,Thank you for your kind words. I am pleased that I was able to play a small part in ensuring your move went as planned. Best,Walid
5/5
TrustpilotBrigette from renewals
Mr. Brigette Bulan is very sincere and enthusiastic. He is the most reliable partner who always prepares the best solution for his clients and achieves it successfully. I would like to thank him for all his excellent support and recommend him to everyone.
Dear AmyThank you for your kind words. It was a pleasure assisting with the renewal of your lease.Kind regardsBrigette
5/5
TrustpilotWriting regarding Allan McSween who was…
Writing regarding Allan McSween who was an absolute professional in every regard. He dealt with a deposit dispute promptly and efficiently, with the utmost courteousness and was more than willing to help- as well as displaying experience and fairness. A real pleasure to work with him. Thanks Allan.
Thank you so much Donna for your kind words. It was really lovely and a pleasure working with you, and I’m extremely elated with the outcome of the deposit dispute. If you ever need our services again, please do not hesitate to get in touch with us. Kind regards, Allan
5/5
TrustpilotOutstanding performance from Knight Frank
This is my third or fourth time reviewing Knight Frank and every time I repeat that the exceptional work of the team has made the rental of my property hassle free . I would like to thank Regvita Burdiniene for her outstanding management of our property .
Thank you for your kind words, it really does mean a lot to receive such great feedback. It was my pleasure looking after your property.Kind regards,Regvita
5/5
TrustpilotThe whole process of selling our property
The whole process of selling our property was a pleasant one.
Hi Chris, thank you for your kind words and for trusting us with the sale of your home. We hope you are loving life in The Cotswolds, and would love to stay in touch. All the best, James Ackerley, James Godley and the rest of the Knight Frank Guildford team
5/5
TrustpilotDear Nadine and Lizzie,
Dear Nadine and Lizzie,I got the welcome hamper!Your service is very thoughtful. The details are in place! Today is the happiest day since I checked in! Thank you very much for your help! Best wishes,Amber
Thank you so much for the kind words Amber. It was a pleasure working with you and your family and we hope you’ll be very happy in your new apartment! Lizzie and Nadine
5/5
TrustpilotProfessional, friendly, non-pressurised service from KF
We have recently purchased a flat through Dan Cowling in the Chelsea office of Knight Frank. Dan was a friendly, calming presence throughout the transaction, never pressurising us to make decisions, and providing helpful, patient and professional advice. He was a very effective communicator between us and the vendors, which proved invaluable. We are very grateful, and highly recommend Dan and KF.
5/5
TrustpilotSo happy with Sophie
I had a very smooth and satisfied experience with all processes that Sophie has delivered. She is very positive and patient when I met an unexpected situation and found the solution through her profession. She is good at liaising with landlord and other managing companies, instructing me through stages, checking property and fitting in my move in date. She is also very communicative and detailed, I really appreciate her work to make my renting experience a happy one.
Thank you for your kind words, really pleased you had a great experience and looking forward to welcoming you into your new home next year. Sophie
5/5
TrustpilotInés Santos was a wonderful agent who…
Inés Santos was a wonderful agent who helped us find a lovely flat. Unlike many other agents she was great, not pushy at all, very supportive and informative. I’m very impressed with the professionalism and quality of service at Knight Frank, it’s at another level!
Hi Steph, it was a great pleasure assisting you in securing the flat, I hope you and Nick are loving it! All the best, Ines
5/5
TrustpilotI had a fantastic experience renting a…
I had a fantastic experience renting a new apartment with Louna. They were professional, responsive, and truly dedicated to finding the perfect place for me.Louna understood my needs and preferences, showing me several options until we found the ideal apartment. Their knowledge and attention to detail made the process smooth and stress-free.I highly recommend Louna to anyone looking for a new home. Thank you for helping me find my perfect apartment!
5/5
GoogleI have been out on a number of viewings with Shaun Terry who works in the Knight Frank sales team. I found him to be knowledgeable not just of the properties viewed but the area and crucially planned infrastructure projects that are likely to shape the future of the area. Many agents can open the door and show you a property but few can give you a holistic understanding of an area in such a personable and informative manner. I would strongly recommend Shaun and the sales team at Knight Frank in the Hyde Park area.
Thank you for the feedback Fraser, it was a pleasure to help with the search. I hope we can work together again in the future.
5/5
TrustpilotWell done Jade!
Highly recommend Jade at Kensington branch - we found her to be very efficient, personable and reliable. She is a great communicator and has helped us to achieve a very smooth sale.
Dear SF,I’m delighted that you’ve had such a positive experience subsequent to instructing us. I look forward to working together with you both again in the future.Best wishes,Jade & the Knight Frank Kensington team!
1/5
TrustpilotExtremely Disappointed Tenant Experience, Avoid Renting with Knight Frank
I am a tenant in one of Knight Frank’s Hampstead properties, and my experience has been nothing short of a disaster. For over a month, I have been living without a functional bathroom sink, a leaking shower that causes water to pour into the living room below, and a massive hole in the living/dining room ceiling.Despite numerous polite and professional attempts to contact Knight Frank, my concerns have been repeatedly ignored. These are uninhabitable living conditions, made even more unacceptable considering the substantial rent I pay for this property.This is not an isolated incident. Over the summer, Knight Frank left me with persistent leaks for over two months and the same unresolved hole in the ceiling for more than a month. Now, with the holiday season around the corner, there is no progress in sight. Hosting friends and family was one of the main reasons I chose this flat, but I have been unable to have anyone over for more than three months this year. I am now facing the prospect of spending Christmas alone, ashamed of the state of my home.Knight Frank has shown zero accountability. I have not been offered any compensation for this ongoing ordeal. When the water was completely turned off, they didn’t even provide temporary accommodation or alternatives. I was left to brush my teeth and wash up in café bathrooms, an utterly unacceptable situation for any tenant.This is a serious warning to anyone considering renting with Knight Frank. Their lack of professionalism, responsiveness, and basic human decency has turned what should be a comfortable home into a source of constant stress and frustration.Bianca Matei
Dear Bianca,We are really sorry to hear about your experience. A member of the team will be reaching out to discuss this further.Please accept our apologies again.Knight Frank
5/5
TrustpilotGreat - responsive and professional
Great support and professionalism throughout our tenancy. Highly recommended
Dear Jessica, Thank you for your email and review your kind words are appreciated. It was a pleasure to be able to assist you with any issues at the house during your tenancy. Kind regards, Catrin
5/5
TrustpilotA wonderful experience
Summer was incredibly helpful and flexible while we were searching for a rental property. She was excellent at communicating via email, phone and WhatsApp. I felt as though Summer genuinely cared about finding us a home, which was very refreshing.
Thank you so much for your kind words! I'm thrilled to hear that you had a positive experience while searching for a rental property. It was my pleasure to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
5/5
TrustpilotEfficient and smooth admin under…
Efficient and smooth admin under supervision of Liv Papps
Thank you for your review! We're pleased to hear the process was efficient and smooth. We appreciate your feedback and are glad we could help.
5/5
TrustpilotAmazing Service from Josh Ward-Brickett
Josh has been nothing short of exceptional in his work with his clients. He has some of the best service I have seen amongst property managers and always provides good advice while delivering efficient and effective solutions whenever problems arise. Thank you for your work.
Ja thank you very much for your kind words. I am extremely glad to be able to deliver a best in class service and will continue to do so. Best wishes, Josh
5/5
TrustpilotWe dealt with Laura Eaton for our first…
We dealt with Laura Eaton for our first tenancy with KF and she had been first class. Great communication and empathy would highly recommend quick to respond drop out queries and great follow up. Well done Laura.
Thank you Bridgeen, it has been a pleasure to assist you and Howard, I hope all goes well with the unpackingKind regardsLaura
5/5
TrustpilotAva HO is my property manager and she’s…
Ava HO is my property manager and she’s a star, always proactive and responsive when I have an issue, ensuring a smooth communication! Thank you so much!!
Hi Sidonie, Thank you so much for your kind words. I’m really glad I could help. Please feel free to reach out anytime. Best regards, Ava
5/5
TrustpilotOur Property Manager
Our Property Manager, Ava Ho, has been doing a great job in managing our property. She is efficient, proactive and professional. Definitely an asset to the company!
Hi Catherine, Thank you so much for your kind feedback, I really appreciate it and it’s been a pleasure working with you. Best regards, Ava
5/5
Trustpilot2024 Renewal with Vinnie
Dealing with our 2024 renewal with Vinnie was seamless! He was very responsive and fair-minded throughout the process, finally drafting our renewal addendum extremely promptly within an hour of our final agreement with the landlord.
Dear William,Thank you for the lovely review.It was a pleasure to assist you in the process and thank you for choosing Knight Frank.Kind regards,Vinnie
5/5
TrustpilotCustomers Service at its best.
We unfortunately experienced many delays with our sale process with various issues down the chain.But of huge importance is the fact that the property we were purchasing was being marketed by Knight Frank who were very supportive especially when one considers they were not our selling agents; but representing the sale of the property we planned to purchase. One lady in particular Fiona was remarkable who kept tabs with each and every movement and was giving updates regularly and being extra mindful of how delicate and stressful the situation had become. If you are looking to sell your property go with Knight Frank, customer service above and beyond!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Knight Frank Hyde Park Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
