Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA professional landlord’s view..
A professional landlord with 2 of my residential properties with Knight Frank and managed by Kasia Zelazko.For me it is imperative that I have a property manager who is efficient and provides a genuinely professional service - and this is what I get with Kasia.When you pay a management fee you need to get a commensurate level of service, KF through Kasia are achieving a high level of service for me and supporting the tenants in a timely and sensible manner so all parties are happy!I thoroughly recommend.
Mark · 19 August 2020
Agent replied · 26 October 2024
Thank you very much for your kind review Mark. It is pleasure working for you and I am always happy to help.Best wishesKasia
★★★★★ 5/5
TrustpilotJason Nwimo - Excellent Property Management with Proactive Support…
We had a great experience working with Jason Nwimo as our property manager. Jason has always been responsive and proactive in his communication, especially during renewals, which has been very helpful. It’s been a pleasure working with him
RV · 25 September 2024
Agent replied · 26 October 2024
Much appreciated Rakesh, it has been a pleasure managing your property Good luck with all in future, wishing you all the best Kind Regards,Jason
★★★★★ 1/5
GoogleOnly responsive when selling but not responsive when you already became a tenant. We’ve been living with broken fridge and closet for quite some time 🙃 there’s a locked door for two months since moved in but there is no response and only promises on future actions. The professional clean provided before we moved in seemed really unprofessional and I can see stains on my closets. When the maintenance worker arranged by Knight Frank flooded our house and broken the toilet, we got a call by Ewelina and got blamed when the agent is not fully aware of the situation yet.
Following up on the experience, we got locked inside the apartment during weekend when the lock was broken and the security is not working. And Knight Frank hasn’t helped us changed the locked yet for a month blaming on landlord not responding and we are not allowed to arrange engineers to fix things ourselves.
JIAYI · 28 March 2024
★★★★★ 5/5
TrustpilotBeth Tighe - the Queen of Surrey
Beth Tighe, the lettings negotiator of Knight Frank, helped me to set up a perfect range of houses in Surrey for my clients. I am very impressed by her expertise in this area. Looking forward to work with the amazing Knight Frank team again.
Alexander · 11 June 2024
Agent replied · 26 October 2024
Thank you for your kind words Alex. It was great meeting you and your clients, we look forward to your next return to Surrey! Best, Beth
★★★★★ 5/5
TrustpilotEverything was perfectly organised
Everything was perfectly organised. The process from viewing to renting was well explained and done on time. I am really satisfied with your company and you are doing the renting. Thanks.
Mitra · 3 November 2020
Agent replied · 26 October 2024
Thanks so much Mitra for your kind words, it was a pleasure to assist you finding your new rental home.Steven
★★★★★ 5/5
TrustpilotHighly Recommended
We have been very lucky to have worked with Jason Chu as the Property Manager for our property. The service level and attention to detail has been outstanding. Highly recommended.
Roger · 27 January 2021
Agent replied · 26 October 2024
Dear Roger, Thank you very much for taking the time to write such an excellent review. The pleasure is absolutely ours. We are glad to hear that you are happy with our service. Best wishes,Jason
★★★★★ 5/5
TrustpilotWonderful support from the property managers
I've been working with Jason Nwimo for almost 1.5 years, and I'm happy for the continuity in the management of the properties. He is professional and responsive. I am glad that he is part of Sabriye Boldizsar's team, as I've been working with Sabriye for a few years now; and as a team they provide excellent support to their clients.
Min · 6 June 2023
Agent replied · 26 October 2024
Hi Min Many thanks for your review here on the recent work We are glad we could be of service and look forward to provide our continued support and management for you.Kind Regards,Jason
★★★★★ 5/5
TrustpilotWonderful estate agent
We had a viewing with Summer, she was absolutely lovely and very very helpful! She gave us all the information we needed to put an offer forward and was very quick to respond when we had technical issues. Couldn’t have had a better experience!
Mariella · 6 June 2024
Agent replied · 26 October 2024
Thank you for your kind words, I am so glad you have found the perfect property I hope you love your new home, Please do reach out if there is anything I can do to help you in the future. Thank you Summer
★★★★★ 5/5
TrustpilotWe've recently completed the renewal…
We've recently completed the renewal with the help from Debbie Pinkham. The communication between Knight Frank and the landlord is quick and effective, everything from renewal to negotiation was done within 3 weeks. Excellent service!
Ares · 2 November 2024
Agent replied · 27 December 2024
Thank you for your kind words. We appreciate your feedback and are pleased to hear that you had a positive experience with the renewal process.Debbie
★★★★★ 5/5
TrustpilotWe bought our house in Bristol.
We bought our house in Bristol through the Clifton branch of Knight Frank. We found them professional and extremely helpful. They were particularly diligent at keeping us informed and up to date on progress across the chain. They did not over promise and offered honest and realistic time scales.
George · 27 February 2024
Agent replied · 26 October 2024
Thank you so much for the kind review George, you have been brilliant to work with also. All of the team here at Knight Frank wish you well in the move and we look forward to seeing you in Clifton in the near future.
★★★★★ 1/5
TrustpilotAwful
Awful . Arranged valuation and to discuss selling , when they didn’t turn up and I called to enquire what had happened and to rebook , a very rude lady told me she didn’t know what had happened , I couldn’t rebook and hung up on me !
Stefanie · 15 March 2024
Agent replied · 26 October 2024
Dear Stefanie,We are so sorry about the miscommunication with regard to your appointment, which from our side was unconfirmed at the time. Please be assured that we are very focussed on our customers’ experience with us and we are always striving to improve. If you feel that you would like to discuss further details then please do make contact with me directly on 01892 515035.Kind RegardsRoss
★★★★★ 5/5
TrustpilotExcellent service
Dear Stefanie I am so grateful to you for making my move so seamless. The whole experience from searching to viewing to moving in could not have been so easy without your support at each part of the process.I can’t thank you enough.Gilly
Gilly · 18 June 2024
Agent replied · 26 October 2024
Dear Gilly, Thank you for your kind words. It was a pleasure to be able to help you with your new home and I hope your move went well. If you need any help from me in the future, please do not hesitate to get in touch. Kind Regards,Stefanie
★★★★★ 5/5
TrustpilotAisha Ahmed has taken over the…
Aisha Ahmed has taken over the management of our large Mayfair property and is the most pro active representative we have ever dealt with. She really cares about her clients and it shows.
Bernadette · 27 November 2024
Agent replied · 27 December 2024
Thank you so much for your thoughtful and encouraging words Bernie. I truly appreciate your recognition and am delighted to hear that my efforts have made a positive difference in managing your property.I always like to ensure the best for my clients and tenants, it is always my top priority. Please don’t hesitate to reach out if there’s anything further I can assist you with, I’m here to help.Looking forward to continuing to work with you.Best wishesAisha
★★★★★ 5/5
TrustpilotNew Tenant
I have a new tenant moving in to a rental flat that I own in Pimlico today. James from KF has been extremely helpful and efficient in delivering all the bits and bobs needed to get this done. Big thank you from me.
William · 14 June 2024
Agent replied · 26 October 2024
Thank you for the kind review, Will.Please do let me know if I can help with anything else in the future.Very best,James
★★★★★ 5/5
TrustpilotThanks James Szalay !
James Szalay rented my apartment on the spot! The communication and the actions he takes is always the right way forward! I trust his way of working and i know he provides me with the best market price rentThanks alot!
Sultan · 6 August 2024
Agent replied · 26 October 2024
Dear Sultan,Thank you for your kind review.It has been a pleasure helping you with your apartment.I look forward to continuing to work with you in the future.Very best,James
★★★★★ 5/5
TrustpilotZara did an incredible job of helping…
Zara did an incredible job of helping us to purchase our home in a simple and timely manner making every step of the journey as easy as we could have wished for. She went above and beyond to make it happen for us and it was greatly appreciated!
Nick · 26 February 2024
Agent replied · 26 October 2024
Thank you ever so much Nick, it has been an absolute pleasure helping you both find a property, and I am delighted it all worked out for you in the end. Wishing you many happy years in your new home.
★★★★★ 5/5
TrustpilotGreat service from Ehteshaam
I've been using Knight Frank for 3 years and their service is impeccable. Recently I reached out to Ehteshaam Ahmed for help with my property, he was extremely helpful and went out of his way to help.
B · 13 September 2024
Agent replied · 26 October 2024
Thank you for your thoughtful review! I am very glad I could be of assistance. As mentioned before, please do not hesitate to reach out if you need any further help.Kind regards,Ehteshaam
★★★★★ 5/5
TrustpilotKnight Frank - Excellent Managing Agents
Knight Frank is a very professional Managing Agent. I rented a property in Chelsea from them for 3 years and the Property Portfolio Manager, Lee Murad, was at all times both attentive and responsive.He was a pleasure to deal with.
Brian · 23 July 2024
Agent replied · 26 October 2024
Dear Brian, Thank you so much for the recognition. It was a pleasure being your property manager over the last few years. I wish you all the best in you new home. Kind regards, Lee
★★★★★ 5/5
TrustpilotLouna from Knight Frank Review
It was great working with Louna. Whenever we had any queries, she was very quick to respond and well informed. She made the whole process of leasing an apartment very smooth and efficient.
Matthew · 8 November 2024
Agent replied · 27 December 2024
Dear Matthew,Thank you very much for your kind words- I wish you guys a fantastic time in your new home.Kind regards,Louna
★★★★★ 5/5
TrustpilotProfessional, efficient and responsive
I recently engaged with Nick at the Knight Frank Fulham office on a purchase acting for the seller. The process was efficient with impressive levels of communication, actionable feedback and clarity on steps and timelines. Would be happy to recommend this firm and this office
CW · 16 April 2024
Agent replied · 26 October 2024
Thank you Colin for your review, you were an absolute pleasure to deal with and I am so pleased I could assist in securing your new home. Looking forward to completion day, many thanks, Nick.
★★★★★ 5/5
TrustpilotConsistently professional and helpful
I've had an extraordinaly experience working with Scott Eddy. He goes far beyond what is necessary and always keeps me informed of the situation. I'm personally very grateful of all the assistance he has given me.
Rory · 22 September 2024
Agent replied · 26 October 2024
Dear Rory,Thank you so much for your kind words, it is a pleasure working with you. I very much appreciate your patience, we got there in the end!Best wishes, Scott
★★★★★ 1/5
TrustpilotIt was very unprofessional of them…
It was very unprofessional of them putting up "sold" sign outside our house without asking for permission. I have specifically said at the beginning of the sale not to put up a sign. Despite asking them to remove it, I came home today, it is still there. It is very unprofessional!
Cheng · 6 December 2023
Agent replied · 26 October 2024
Dear Ms FangWe take client complaints extremely seriously, and always investigate them fully. Our goal is to provide a first class customer experience and I am sorry that you feel that hasn’t been the case.The board was removed as quickly as possible after you raised it with the team, and followed up with a bottle of champagne as an apology for any misunderstanding.We’re sorry that this has had an impact on your impression of us. We always endeavour to do the best by our clients, and hope that you agree that an excellent result has been achieved for you with your property sale. Thank you for instructing us in the first place and we wish you the best with the move. Best wishes Christopher Burtondulwich@knightfrank.com Head of Knight Frank Dulwich
★★★★★ 5/5
TrustpilotIncredible service
An extremely efficient and super professional team with special mention to Omar Areef and Harriet KapadiaWell done!!
Ninu · 3 October 2022
Agent replied · 26 October 2024
Thank you so much for your kind review, it was a pleasure to work with you. We look forward to working with you again. Harriet and Omar
★★★★★ 5/5
TrustpilotLouna was extremely helpful and…
Louna was extremely helpful and attentive throughout the process of finding a flat, and always friendly and happy to answer any questions. Would definitely recommend for these reasons.
Annie · 26 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
