Trusted Agent profile · Westminster
★★★★★
1,810 reviews across 2 platforms
186 Queensway, London, W2 6LY, Westminster, W2 6LY
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Westminster, at 186 Queensway, is rated 4.4 out of 5 across 1,810 reviews on two platforms, including 295 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleHad a great experience with the company and the service I received. Demi was incredibly helpful throughout our flat rental process - professional, friendly, and supportive, making everything smooth and stress-free. Truly appreciated her help
5/5
TrustpilotAmazing experience from start to finish…
Amazing experience from start to finish - thank you for all your support. So excited to move in! Thank you Melissa and team!
1/5
TrustpilotUseless incompetent company
Useless incompetent company. They screwed up paperwork at beginning of tenancy. Then try and blame landlord saying we didn’t read paperwork, nothing about their own incompetence and failure to audit their own staff. They refused to provide legally obligated paperwork. They withhold money. They refuse to resolve. Their customer service is incompetent and doesn’t respond and doesn’t resolve. Their executives hide behind complaints processes and doesn’t actually know what they are talking about, spouting incorrect illegal drivel. They shared private banking details to third parties and kept them visible for over one month. They attempted to force commission on 24 month tenancies that don’t exist. Their only response to anything is forcing ‘upsells’ constantly and breaking laws. They are a shameful company. Avoid them at all costs.
5/5
GoogleDemi was super helpful, thanks to her
Thank you so much for your kind words, Özenç Duran! We are thrilled to hear that Demi was super helpful and provided you with the support you needed. Your feedback inspires our team to continue delivering trustworthy and reliable service, and we can't wait to welcome you back soon
5/5
GoogleCaspar is amazing and very helpful and so helpful
Thank you for sharing your wonderful experience with us, Mahmood. We are delighted to know that you found our support to be both amazing and helpful. Our knowledgeable team is committed to delivering reliable results that align with your goals.
5/5
TrustpilotThe team at KFH Kennington
The team at KFH Kennington were extremely helpful. Specifically Ella, whom supported me throughout the entire process. From start to finish, Ella was extremely professional and friendly. Her expertise and dedication made what could have been a stressful experience feel smooth and manageable.
1/5
TrustpilotPoor service across a number of branches
I’ve been to a number of viewings across different branches and the overall service I’ve received has been consistently poor. Staff don’t give you much time and are quite blunt. Given this is a role requiring people skills, more training is required of staff. There’s also the sensitivity of buying a home which is often overlooked. The process of putting in an offer is quite long and they don’t discuss with you, they just send you a link.
1/5
TrustpilotBranch Draker KFH Sloane Square Estate & Lettings
Branch : Draker KFH Sloane Square Estate & Lettings If you are tenants, avoid this agency at all costs! It’s an absolute disaster. During my three years of renting through them, every time I asked for something, I received no answer. However, the one time their bank details changed and my rent payment was delayed by just 48 hours, I immediately got a threatening email! When I moved out of the flat, which had been poorly maintained by the landlord, it took them one whole month to return my £3,000+ deposit. Timeline of events: • Tenancy ended on March 9, with a full professional cleaning carried out by the company recommended by the agency itself. • March 19: WhatsApp from my landlord, “I released the deposit yesterday (Jack).” • March 20: Email from the landlord, “Yes, please do so. I told Jack from the agency already!” • March 23: Email from Jack, “Please liaise with Mr. Dragone to release the full deposit as instructed by Ms. Wesseloh.” • March 27: Email from my landlord, “Let’s bring this to an end, please. I agree to your proposal below.” • April 1: WhatsApp from landlord, “I don’t have time to argue any longer. I’m informing Robert now regarding the release.” • Then another message from the agency - same day - “The landlord has confirmed to proceed with the agreed deduction of £120 + VAT (£144). I have passed this to the post-tenancy team for processing.” • Finally, I received my money back on April 10, more than a month later! The check-out report even stated that the flat was in the same condition as at check-in, except for a few minor carpet stains. « The bathroom door handle was missing at the start of his tenancy, and the bathroom window appears to be in much the same condition as it was at the start of the tenancy. The toilet I do not see any real difference. The carpet there are some minor additional marks, excluding the marks caused by the door rubbing on the carpet » The only person who truly helped me was Mitchel McKnight, who did his best to mediate between the dishonest landlord and me, thank you, Mitchel! Unfortunately, since their merger with KFH, this agency suffers from a total lack of accountability from the different departments.
5/5
TrustpilotI recently bought a property through…
I recently bought a property through KHF and the experience was pleasant. I would like to thank Linda for being extremely helpful, responsive and supportive throughout the entire process providing clear guidance along the way. Linda, Jimmy and Vinay were thorough, proactive and professional and would definitely recommend their services.
1/5
TrustpilotFailings by KFH
Feedback from my Review on here was from KFH: Thank you for sharing your experience with us. We apologise for the lack of clarity regarding the renewal terms and understand how disappointing this must have been. We strive for reliable and supportive service, and your feedback highlights areas where we can improve. Please feel free to reach out to us directly to discuss this further. Why don’t you call me?? I’m happy to discuss your attrocious service. You haven’t even provided a name of someone to speak to. You really read g other reviews do not care about customers.
5/5
TrustpilotBrilliant experience
I’ve had a brilliant experience for the last 4 years. Andree wood has been so helpful with anything that needs to be done, and is so prompt in doing it!! Cannot fault her!! Amazing. Please never leave the best there is!! Thanks lovely x
Thank you for sharing your wonderful experience, Jo. We are thrilled to hear that Andree has been so supportive and prompt in assisting you. Our goal is to provide reliable and quality service, and it's gratifying to know we've achieved that for you.
1/5
TrustpilotI began renting a flat with Draker and…
I began renting a flat with Draker and was impressed by their quick responses. However since the merger with KFH I have been very frustrated. They are quick to take their fee and slow to provide service. Waiting nearly two months for KFH to address a matter of reference checking is wholly unacceptable and demonstrates a lack of professionalism. I would suggest thinking twice before using this firm
1/5
TrustpilotBought a property from KFH Battersea
Bought a property from KFH Battersea. Only a selection of keys were provided by the office once completion was confirmed. One key was missing and I had to purchase this key for £15 from the buildings reception area. I messaged the agent who confirmed the error also acknowledging not all of the keys had been given when I visited the office. Asked for a refund of £15 due to their error. They refused to give me a refund. What ever happened to customer service!! I will never use this agency again. Extremely disappointed!
5/5
GoogleOutstanding Real Estate Agent - Highly Recommended! I had the pleasure of working with Jan during my recent property search, and I cannot recommend him highly enough. From the very beginning, Jan demonstrated the highest level of professionalism and reliability. He was transparent in all his dealings, never over-promising, but always delivering exactly what he committed to. What truly sets Jan apart is his proactive approach. He doesn’t wait for issues to arise, instead, he’s always a few steps ahead, anticipating potential challenges and addressing them before they become problems. His assistance throughout the process was invaluable, and his respectful, helpful nature made the entire experience smooth and stress-free. If you’re looking for a real estate agent who is not only professional and trustworthy but also dedicated to ensuring the best possible outcome, Jan is the one. I would not hesitate to work with him again in the future.
1/5
TrustpilotDishonest Staff
We were lied to by a member of staff who told us that the solicitor she recommended was working on all of the new build properties in the development we were buying in. Using a recommended solicitor results in income for KFH. The solicitor was not instructed on any of the properties in the development. When we raised this the member of staff she was defensive and unprofessional. Despite raising a complaint the issue of them profiting from us using the recommended solicitor was avoided. We’ve been told that she didn’t intentionally mislead us. She either told a blatant lie or didn’t fact check the advice she gave. Either is a major concern and we believe that it was a lie. It’s a shame that our experience with this one person was so bad, as on the whole, considering that you’re dealing with estate agents Finan didn’t do too bad a job.
1/5
TrustpilotKFH Block Management incompetence
KFH Block Management:We are a block of 18 flats (in KT8) and we were mis-managed by KFH for many years. The start of the change came when we established our own Residents Association in late 2019. This enabled us to really understand where and how our Service Charge funds were being spent. And we found it was not being spent well. In the first 6 months of exercising our rights to inspect the accounts (and the decisions that under-pinned those accounts): we saved almost £12k; a significant proportion of our total Service Charge funds of c£53k pa.Upon further investigation we found clear negligence and incompetence. Firstly, two cleaning contractors had been awarded contracts containing the exact same scope of work. This had been the case for 6 years. Secondly, over £11k was spent without the mandatory Section 20 consultation taking place; and if the the Leaseholders had been consulted these works would not have gone ahead. These issues were escalated within KFH but even after conversation with the Managing Director of the Block Management division no liability was accepted on behalf of KFH for either of these issues. Fortunately the First Tier Tribunal found differently and a liability of around £23k was found in favour of us, the Leaseholders. KFH were then immediately dismissed by the Landlord and we selected the replacement Managing Agent.My advice re KFH: if you are a relatively small block, they are completely unable to deal with you in a fair way; eg you will get their preferred contractors. That is for their benefit, not yours. We have proven that contractors who are local to us can deliver (equal or better) service much more economically than anybody KFH selects. So: if you are a small block: stay away from KFH. If you are larger, I cannot comment. I leave that to you to investigate and make your own decision
5/5
GoogleCaspar has been very helpful with my property search so far, always with the correct information and well informed, great customer service
5/5
Trustpilot“I am absolutely delighted to recommend…
“I am absolutely delighted to recommend Kinleigh Folkard & Hayward Chiswick Estate Agents to anyone who requires their services. Having previously worked with many other Estate Agents in my location over a number of years I can honestly say the team at KFH in Chiswick were beyond First Class, Liam, Craig, Charlotte and team always exuded professional excellence when dealing with me, but most importantly they were always kind, considerate and understanding throughout my journey with them, they basically held my hand and guided me through the whole process, for which I will always be grateful to them. I cannot recommend Kinleigh Folkard & Hayward in Chiswick highly enough, I would always use them again.”
5/5
TrustpilotAndree is always very prompt and is…
Andree is always very prompt and is good about replying and keeping me informed with property management issues
5/5
TrustpilotEmma and Heather were an amazing team…
Emma and Heather were an amazing team and really helped us with any questions and concerns. A real perfect team and knowing they’ll be ready to help with and questions we have a long the way is very reassuring.
4/5
TrustpilotFirst time using KFH
First time using an agent to let out our property and KFH secured a tenant within 1 week.Initially they claimed they have asked 200 people on their books and felt the asking price was high. We stuck with it as we felt we just need the right people. Fortunately Edmund found us the perfect tenant after the first (and only) viewing. There were some minor issues with the listing details, we felt some staff did not have the attention to detail but they were quick to rectify. We were particularly pleased with Edmund, he was professional, responsive and had a can do attitude. Thank you for your help.
5/5
GoogleI had a lovely experience working with Demi at KFH. She went above and beyond to make me feel supported throughout the process through her communication and genuine care.
Thank you for sharing your lovely experience, Kate. We are delighted to hear that Demi provided you with such supportive communication and genuine care. Our knowledgeable team is dedicated to aligning with our clients' goals and delivering reliable results. We appreciate your feedback and look forward to assisting you again in the future
5/5
TrustpilotBest mortgage consultant: Sawan Shah
We were lucky enough to work with Sawan as our mortgage broker in Muswell Hill, who was fantastic throughout the whole process. As first-time buyers, we had a lot to learn but Sawan was so helpful, informative, and patient while negotiating highly competitive deals for us. He was also so friendly, which made things even better, and always happy to hop on the phone if needed for any last-minute questions. I’d highly recommend Sawan to anyone looking for a trusted mortgage advisor. Big thanks to Sharon as well for being so proactive managing everything after we received our mortgage offer, keeping all timelines on track.
5/5
TrustpilotSawan Shah mortgage advisor Muswell Hill
Our house purchase would not have been possible without the invaluable advice and assistance from our mortgage advisor, Sawan Shah. We were first time buyers and at every step of the process he was incredibly helpful and patient, always only a phone call away if we ever needed him. I would highly recommend Sawan to anyone looking for a mortgage advisor.I should also mention Sharon and Ravi, who were also very helpful throughout the entire process, with chasing up solicitors and helping us find the best insurance.
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