Trusted Agent profile · Westminster
★★★★★
1,608 reviews across 2 platforms
50 Belgrave Road, London, SW1V 1RQ, Westminster, SW1V 1RQ
Part of Hamptons, see every office.
Hamptons's office in Westminster, at 50 Belgrave Road, is rated 4.3 out of 5 across 1,608 reviews on two platforms, including 188 Google reviews rated 4.6.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
4/5
TrustpilotAmeesha Florant
Ameesha Florant has been assisting with the management of my property prior to and during this difficult time [Covid-19 virus]. I have appreciated her patience, perseverence and professionalism throughout.
Thank you for leaving us a review, we will make sure Ameesha is made aware of your kind feedback, thank you again.
1/5
TrustpilotDisappointing purchase
Bought a house through Hamptons and they agreed in writing that it would be clean and that the loft would be cleared. That never happened and the house was FILTHY, thick grime in places and the loft was full of bits of carpet, left over timber and all sorts of junk requiring several hours of emptying out and trips to the tip. The house was transferred with a huge carpet moth problem which wasn't communicated to us and developed after we had last viewed.
5/5
TrustpilotDanish Ashraf assisted me and he was…
Danish Ashraf assisted me and he was really helpful and super kind!!!! g
5/5
TrustpilotThank u for your assistance
Thank u for your assistance You was solved the problem more quickly then I expected, wich it’s amazing thing for Hamptons tenants…
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Louisa from Hamptons Estimate Agency, and I must say that their service was absolutely exceptional. From start to finish, they exceeded my expectations in every way possible.A massive thank you to Louisa.
5/5
TrustpilotA reliable well managed company with excellent service from Patryk Lehmann
A reliable well managed company with valuable ties within the variety of services (property/rental management, accounting including taxes, sales, etc). I have experienced excellent service from my property manager - Patryk Lehman - who was always prompt and reliable. When the flat required repairs due to a water leakage from above, he went out of his way to ensure this was done fast and in a cost effective manner.
5/5
TrustpilotEfficient Service
Currently renting a Hamptons managed house. Issues are dealt with quickly by the Property Manager who liaises with the Landlady and the appropriate business to get things fixed. Someone also came round to check things are in working order after 4 months of being in the property and then fed back to the Property Manager for things that needed doing. The staff in general are friendly and try and help out in any way possible.
5/5
GoogleThe Hamptons team are always professional, welcoming and friendly. I have been dealing with them for over a year now. The previous Property Manager has now left but I had received exceptional service from him. April definitely reaches the same level. Any issues that occur in the apartment I can have piece of mind that this will be dealt with on time and in the best possible way. April responds back on the same day and provides detailed updates on the progress of the fix. She is one of the best Property Managers I have come across in the industry and I am sure she will excel further. Hamptons are great and it's a pleasure to work with them, they definitely have a great team working for them!
Thank you for taking the time to leave us a review. We take customer service very seriously and understand how important it is to deliver a high level of Property Management services to our customers. We are delighted to hear that April has had such a positive impact on your experience with us and are incredibly proud to receive such fantastic feedback about a member of staff. We will be sure to pass this onto April and her manager, thank you again!
1/5
TrustpilotDo not rent a place with Hamptons
Do not rent a place with Hamptons, they have no interest in meeting their legal obligations. We have no heating or hot water. Fist they claimed we weren’t renting with them and it wasn’t their responsibility. Then after I sent them my tenancy agreeemnt they apologised as they were looking in the wrong system. Then they asked me to stay in New Year’s Eve so someone could come out. Finally at half past midnight they emailed and said sorry nobody was coming but the would call me in the morning. Of course they didn’t ring. I called them and they said they would ring straight back. Took them over an hour before ringing and admitting they haven’t even booked someone. They promised to call back within 20 minutes. An hour after they promised they still hadn’t called. I have rung them back and they say they will call straight back. Still freezing and still no call back. Happy to take your rent but if you have a problem they are useless. This is the 4th time the heating has gone in 18 months. There are plenty of reputable landlords out there, sadly Hamptons aren’t one of them
5/5
TrustpilotGreat service and special thanks to Sarah Golder
Fast, friendly and very professional! Sarah is our deposit manager - never an easy job. She’s done a great job sorting out problems, liaising between all parties and coming up with fast solutions. Highly recommended!
5/5
TrustpilotHamptons - property management
Jana Volfikova was our property manager at Hamptons and she made our lives so much easier! She was courteous, helpful and responsive - never had to chase her!
Thank you for leaving us your feedback about Jana, customer service is very important to us and we have no doubt she will be delighted to read your review. Thank you again.
4/5
TrustpilotGreat Property Manager!
Our Hamptons Property Manager has been great. Very responsive, always quick to communicate. Our PM always understood the (few) issues we had during our rental.
5/5
TrustpilotGood work by Hamptons & John Williams Heating
I called Jennie this morning as the house we rent had a leak under the sink. Although a difficult time of year, she arranged for John Williams Heating to come out very quickly to rectify the problem. Thank you Jennie and John Williams Heating.
5/5
TrustpilotThank You Jacob
Thank you so much for all of your help and support during our recent move. Moving house is always a stressful experience and even more so during COVID 19 but the support from Hamptons and in particular Jacob Forster from the Stratford Upon Avon branch was fantastic and really made the process as simple as possible. M Bullock
5/5
TrustpilotHamptons have always been friendly
Hamptons have always been friendly, reliable, and helpful regarding my rental. Any issues have been dealt with very quickly by David Whiting and his team.
5/5
TrustpilotShardai Whitter-Lewis - great property manager!
Shardai is extremely responsive, kind and empathetic property manager and we really appreciate all of her help so far. We have had a few issues with the property and every time Shardai has managed these well, collaborating both with us tenants and the landlord. Highly recommended!
5/5
TrustpilotThanks letter
I would like to thank Mrs. April Keane the one and only for her exceptional support during my accommodation at 53 Kensington Court, she was beyond my expectations, supportive and helpful, she is definitely an excellent example for deal with customers .. thank a million time and all the best
5/5
TrustpilotMaintaining High Standards of Service
My property Manager, Patryk Lehmann has been helpful and eager to address my concerns.I’ve been with Hamptons for several years. They have maintained their high standards and professionalism.
5/5
TrustpilotExcellent service by Sarah Golder-…
Excellent service by Sarah Golder- Deposits Manager. She kept me informed all the way through our transaction and made sure even on her days off that my deposit was being returned to me. Knowledgeable, quick and efficient. Thanks Sarah!
5/5
TrustpilotHamptons provide a very professional…
Hamptons provide a very professional sevice. Anca is a very competent memeber of the management team who provides excellent feedback.
5/5
GoogleSophie has been amazing!!!! She found me the perfect home to rent - Hamptons have been a pleasure to work with and gave me a fab gift when I moved in.
Thank you for taking the time to leave us a review. We take customer service very seriously and are thrilled to receive such positive feedback about Sophie and the team. We hope you have settled in nicely and enjoyed your gift, thank you again!
5/5
TrustpilotRebecca Hitchman at Hamptons
Rebecca Hitchman at Hamptons managed our rental property and everything was perfect. We always got a super-quick response and any repairs were attended to urgently. Rebecca and her colleagues were pleasant and professional throughout, so a very good outfit and highly recommended. Thanks Rebecca.Simon McCarthy
5/5
TrustpilotSupportive
Every time when I have any problem or need report, the property management team can always reply quickly and solve problems in time. They’re really helpful and supportive (especially Amy) Thank you for your work to make me have a happy living there!
5/5
TrustpilotHamptons Management Agents
On property management side for lettings our account handler, Lucy Desborough has been fantastic. She works with tight timescales to get the job done and often comes up with good solutions to problem situations. She is good with the tenants and is quick to respond when we need information or an update on our properties.
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