Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe house we have rented through the…
The house we have rented through the Parsons Green office has been a great experience from the beginning. We haven’t rented in a number of years but are doing so while renovating our own house. The property is managed by Hamptons through the help and expertise of Danish at their property management. Everything issue is dealt with efficiently and politely through Danish making our lives so much easier! I can trust that it will be done always, thank you Danish.
Claire · 4 October 2025
★★★★★ 5/5
TrustpilotGreat Property Management
Great experience with Hamptons and our property manger Danish Ashraf. We’ve been renting for years and have dealt with quite a few property managers, but this was by far the best experience we’ve had. Danish was always incredibly responsive, quick to resolve any issues that came up, and consistently friendly and professional throughout our tenancy.
Ellie · 22 April 2026
★★★★★ 5/5
TrustpilotJuan Elkington
Juan Elkington, based at the Maidenhead office has been an excellent Property Manager: professional, approachable, and highly responsive. He communicates clearly, deals with issues promptly, and makes everything as straightforward as possible. A pleasure to work with and a real asset to the team."
G · 5 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Juan and the Maidenhead Property Management team. Providing a professional, responsive and approachable service is incredibly important to us, and it's fantastic to know that Juan's clear communication and prompt handling of matters have made managing your property as straightforward as possible.
Your kind words about Juan being a real asset to the team are greatly appreciated, and we will be sure to share your feedback with him and his colleagues.
Thank you again for your recommendation and for choosing Hamptons.
★★★★★ 5/5
TrustpilotDanish is by far the most helpful…
Danish is by far the most helpful estate agent I’ve met. As my property manager, he has handled every issue with patience, professionalism, and efficiency. No matter the concern, he always finds a solution quickly and ensures everything runs smoothly. His dedication, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Danish to anyone looking for a reliable and proactive property manager!
Niki · 21 November 2025
★★★★★ 5/5
TrustpilotProperty management
Hamptons have been acting for our let properties for several decades. They have always proved to be efficient, professional and competent. We are very comfortable in leaving our properties in their capable hands. Constance has been dealing with the day-to-day management and she is a delight to deal with. Thank you to both Constance and Hamptons.
Peter · 18 March 2026
★★★★★ 5/5
TrustpilotVery pleased
We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.
Andreina · 3 September 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you have enjoyed such a positive experience during your tenancy with Hamptons. It's especially pleasing to learn that Patryk has provided prompt, thorough and reliable support whenever issues have arisen.
Providing responsive property management and ensuring concerns are resolved efficiently are key priorities for us, so it is wonderful to know that Patryk's service has had such a positive impact on your experience over the past year.
We will be sure to pass your kind comments on to Patryk, who I know will be very pleased to receive this recognition.
Thank you again for your feedback and for choosing Hamptons.
★★★★★ 5/5
TrustpilotHamptons - Excellent Tenant Experience
Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.
Michael · 26 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance.
We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections.
Your feedback is greatly appreciated
★★★★★ 5/5
GoogleWe've had a really great service. Manuela Pelissa was incredible - so kind, empathetic, and amazing at her job. She works really hard to find collaborative solutions which work for everyone involved and is very talented at it. Thank you Manuela!
Sarah · 8 October 2025
Agent replied · 22 October 2025
Thank you so much for your kind words! We're so glad to hear about your positive experience with Manuela. She truly goes above and beyond for our customers and we're lucky to have her on our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Trustpilotrecently moved into a property
I have recently moved into a property managed by Hamptons, my property manager Danish Ashraf has been very attentive in helping address some minor issues at the property. Danish is always prompt in responding to emails and phone calls. I am very pleased with the service provided by Hamptons.
Virginia · 28 April 2026
★★★★★ 5/5
TrustpilotApartment 5 West Wing SL4 3TD Windsor
We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.
Mustafa · 2 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback.
Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated.
Thank you again for your review and for choosing Hamptons.
★★★★★ 5/5
GoogleIn today's challenging rental market, finding a supportive agent can be crucial. I'm grateful for the exceptional assistance and care I received from Hamptons throughout the application and moving process. Oliver, in particular, stood out with his responsiveness and genuine concern for my needs. From our first interaction, I felt fully supported and confident in his dedication to my best interests. Thank you Oliver, for helping me find and secure the right flat for me!
Tansy · 28 April 2024
Agent replied · 25 October 2024
Thank you for your review Tansy. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
TrustpilotVery efficient
Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost.
Particular mention to Mandy and Patryk who are superb
Anna · 30 September 2026
Agent replied · 10 October 2026
Thank you for your kind review.
We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience.
A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference.
We truly appreciate your support and thank you for taking the time to share your experience.
★★★★★ 5/5
GoogleWe had a wonderful experience with Oliver Tanner and his agency. Oliver was professional, patient, and incredibly helpful throughout the entire process of our rental. He pursued all our requests with great patience and made everything smooth. Highly recommended.
Sherry · 25 August 2025
Agent replied · 8 September 2025
Thank you so much for your kind words! We are thrilled to hear that you had a wonderful experience with Oliver and our agency. We pride ourselves on providing top-notch customer service and we are glad that Oliver was able to make your rental process smooth and enjoyable. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy husband and I bought our property 5 years ago and met Simon (Cole) on that journey. We really liked him from the start - he was honest and listened to us when we were outlining what was important to us. Unfortunately the property we ended up buying wasn't on the market with Hamptons, so we didn't get to work with Simon. However 5 years later, we decided to sell our flat and Simon was our first port of call. He's made the entire experience really good from start to finish. He's helped us and guided us in a turbulent time for the property market. We'd highly recommend Simon and Hamptons as a trustworthy partner to work with.
Sarah · 26 October 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us a review Sarah. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleSimon was the agent I worked with for the purchase of my property. He was a pleasure to work and he also came well recommended from a family member who had worked with him on their sale in the past. During the conveyancing we experienced a few bumps and Simon was very helpful in keeping the momentum ongoing by coordinating between all parties and the legal teams.
He was also very supportive throughout the process and played a vital role for us to be able to exchange contracts within a reasonable timescale.
Emma · 26 October 2023
Agent replied · 25 October 2024
Hi Emma, we are delighted that you enlisted Hamptons Estate Agents Maida Vale and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
Ian · 17 March 2026
★★★★★ 5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
Dodd · 17 April 2026
★★★★★ 5/5
GoogleMichael was very helpful throughout the entire process. He was very responsive and I would recommend him to anyone. Thank you
Harry · 15 December 2025
Agent replied · 12 January 2026
"Thank you for your kind words! We're so glad to hear that our team member Michael provided great service and support. It's our goal to ensure all our customers have a seamless and positive experience. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Laurie · 3 July 2023
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
Mr · 22 March 2026
★★★★★ 5/5
TrustpilotDena is a great Property Manager
Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.
Zai · 20 March 2026
★★★★★ 5/5
GoogleSimon could not have been more helpful. Over the 5 month course of the flat sale we emailed weekly and he responded within minutes often and within an hour pretty much every time. Simon was polite and accommodating at every interaction. He really reduced the stress of my first purchase and communicated very well between the sellers and me. I would very much recommend! Definitely a 5 star service from Simon and the Hamptons team.
Olivia · 26 October 2023
Agent replied · 25 October 2024
Hi Olivia, we are delighted that you enlisted Hamptons Estate Agents Maida Vale and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 1/5
TrustpilotVery bad experience
Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs
Sim · 24 May 2026
★★★★★ 5/5
TrustpilotVery good service
Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.
Liz · 13 October 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
