Trusted Agent profile · Westminster
★★★★★
408 reviews across 2 platforms
166 Vauxhall Bridge Road, London, SW1V 2RA, Westminster, SW1V 2RA
Foxtons's office in Westminster, at 166 Vauxhall Bridge Road, is rated 4.1 out of 5 across 408 reviews on two platforms, including 223 Google reviews rated 4.5.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleI recently rented an apartment with assistance from Foxtons' associate, Jake Evans. It was an outstanding experience throughout the process where Jake truly went the extra mile to make me feel at ease. I believe that I wasn't the easiest client, but Jake remained patient and helped me any request that I had.
We are happy to hear that Jake has gone above and beyond to meet your unique requirements, thank you for the review!
3/5
GoogleI was looking for a rental and in the end I didn’t make one, but I wanted to give some feedback to help others. If you look for a short term rental, be a little bit careful what you accept. They will probably tell you they don’t do viewings on short term rentals, and it’s “like airbnb”. Well, it’s not really like Airbnb because there’s no feedback system. They are free to sell you in whatever manner they wish in order to make a sale, and once they have your money there’s not a lot you can do. They will tell you that the flat is in good condition, but they won’t guarantee it at all. Behind the scenes, there is a foxtons branch that has the keys and then there is the rep that wants to make the sale, who might be at a different branch. You will have a better chance of seeing the place before renting if you go to the closest branch. Otherwise the rep might not want to make the trip. So, by all means rent from Foxtons but do your homework and remember it’s not “like airbnb”.
5/5
GoogleI would highly recommend this agency. I rented my flat with Angelika’s Bielak help and she guided me through every step of the renting process. This is my first time renting a flat all by myself and she gave me wonderful advices even after signing the contract. She was very patient and professional. I’m very glad that I chose Foxtons.
5/5
GoogleMe and my partner are looking for place to live together for a while. Liam Horbaczewski he is quick response to my questions to paperwork and he has been a great bridge between me and landlord. Very patient to guide me about different documents which we need to provide for the renting. Thanks him a lot for helping!
5/5
GoogleFoxton helped us to sell our flat in Pimlico. Even under current market condition (Brexit), the whole process went very smoothly. We would really appreciate the effort from Nick, he was extremely helpful during the process. He helped us communicating with buyer side and speed up the sales. I couldn't recommend him any further!
Thanks for your kind review, Candy!
5/5
GoogleI had already found my new home and needed to sell my flat quickly. Joe and Sigita were excellent as they understood my challenge and acted with both speed and great knowledge to enable me to sell with minimal fuss. Thanks!
4/5
GoogleFoxtons Pimlico was very efficient to find what i wanted . If you are very busy and don't have too much to lose for finding at apartment contact them. Vlad Silantyev was my agent and he is very efficient. Vincent
1/5
GoogleAll good and well when you are looking for a flat but they are very rude and unprofessional the second you sign your contract. I did not get replies for weeks on end, my washing machine was flooding my kitchen, my kitchen sink was clogged due to faulty pipes and nothing was done for more than 2 months, until I outlined that they were in breach of contract. Today they did a viewing of my flat for the next tenant, not only was I not present but I wasn't given my 24hour notice... nor was I even asked!! All I got was a ONE HOUR warning... Absolutely despicable service, do NOT go with Foxtons. Especially if you are a student as they will try to rip you off with your upfront payment too, know your rights!
5/5
GoogleAmelia Watss-Jones is a Good person and excellent service. She quickly took the initiative and multiple viewings were arranged on same day. Foxtons really care about the actual needs of the customer and advice. I would highly recommend.
5/5
GoogleI found a place to rent through Foxtons, thanks a lot to Liam. He is very professional and understands your needs. He showed me the apartment, explained everything and answered all my queries with great patience. Also, got the paperwork done very fast and efficiently. Highly recommend asking for his help! Cheers :)
5/5
GoogleI have used Foxtons from the moment I became a first time landlord 12 years ago. I know other landlords who have had indifferent experiences with their letting agent but I can honestly say that I have never experienced any issues with Foxtons. Foxtons have dealt with all issues in respect of the property and offered advice and guidance when asked. My property has been let without any void periods in 12 years. I was once intending to do a full refurb of the property and was advised against it by Foxtons as they felt it not necessary or likely to increase the rental income. Instead we refreshed the place costing a few hundred pounds and have secured a 3 year let with no break clause at the asking price. Foxtons staff are always very professional when I have contacted them and I have no hesitation in recommending Foxton's letting service to anyone.
5/5
GoogleI am a landlord. I use Foxtons to let my property. I find that they are always helpful, polite, if they say something they do it. A fantastic services. Emma Taylor, the agent who let my property this time went above and beyond. I could not ask for a better service.
1/5
GoogleAbsolutely horrified at this branch of Foxtons and their procedures. My partner is 6 months pregnant. Despite being informed and frequently agreeing to visits from new potential tenants, Foxtons acted disgracefully in visiting the premises with NO notice. Where notice was given permission was always granted. Despite this, they still took advantage and turned up when it suited them. Had my partner not been at home on one of the days by chance we would never have known about these secret visits. We began monitoring this closely and can recite at least 5 occasions the flat was accessed without her knowledge. When discussed with the office the treatment towards her was disgusting and I would strongly recommend people are not sold on the brand name. Horrific customer service. Disgraceful treatment of a pregnant lady. Invasion of privacy. I hope you got your commission.
5/5
GoogleExcellent. We bought a flat and the photos and description corresponded perfectly with the reality. Very efficient and friendly team with queries answered immediately and in a professional manner. The Senior Sales Negotiator, Gillian McCurrach, ensured that the whole process was quick and hassle free liaising with our solicitor to answer questions, resolve any issues and was key in giving us advice about the area, unknown to us, and checking up on the flat before sale completion and even after upon our request. We cannot speak highly enough of her and Foxtons in general including the lettings department. Their website easy to use and gives all updated details about property visits, documents etc.
5/5
GoogleWe found the perfect home through Foxtons Pimlico. A great team and very professional people help us all the way until we moved in and also afterwards. We received constant support from our agent Giuseppe who has always been available to troubleshoot any complication and answers every question. He guided us through an electronic system to check our references and all the rest. It’s amazing how everything can be done online and so quickly. Highly recommend 😉
5/5
GoogleExcellent. We bought a flat and the photos and description corresponded perfectly with the reality. Very efficient and friendly team with queries answered immediately and in a professional manner. The Senior Sales Negotiator, Gillian McCurrach, ensured that the whole process was quick and hassle free liaising with our solicitor to answer questions, resolve any issues and was key in giving us advice about the area, unknown to us, and checking up on the flat before sale completion and even after upon our request. We cannot speak highly enough of her and Foxtons in general including the lettings department. Their website easy to use and gives all updated details about property visits, documents etc.
5/5
GoogleNick was extremely helpful and very efficient, he knew exactly what we were looking for and was happy to assist us right through to completion,
1/5
TrustpilotFoxtons Lettings
Foxtons Lettings, Misleading Charges, Poor Communication, and Unprofessional Conduct
5/5
GoogleWe had an excellent experience with Angelika Nikolajeva from Foxtons in our search for a flat in Pimlico & Westminster: she's extremely professional and meticulous, and knows the area inside out. I'd definitely recommend Foxtons Pimlico & Westminster
This is wonderful news Federico, thank you for sharing!
5/5
GoogleAmelia was very helpful in finding our new flat in Westminster, the overall service and experience from her and Foxtons was marvellous! Would recommend
5/5
GoogleIt has been a pleasure to have Liam from Foxtons Pimlico as our letting agent. Liam has gone above and beyond to look after us and make our letting experience a very positive one. We would highly recommend Foxtons Pimlico.
5/5
GoogleGiuseppe was really efficient- invariably answering emails the same day. Very satisfied and a smooth process, quote me ‘happy’!
5/5
GoogleJamie’s professionalism was impeccable, but his tenacity, follow-up and attention to detail from first encounter to completion was outstanding.
1/5
GoogleI would award zero stars if I could. On top of falsely claiming myself and my partner were in rent arrears after we'd moved out of the property and paid all rent, they failed to pass on rent to our landlord for months. Poor service for landlords and tenants alike!
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