Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have had the opportunity to deal with…
I have had the opportunity to deal with Carl Tettey and he was quite reactive and very helpful in dealing with some maintenance issues in the property I’m renting. He followed up with me to make sure everything was sorted out. I am happy with the interaction and service provided.
Mounaa · 14 November 2023
Agent replied · 28 October 2024
Dear Mounaa, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThanks so much to Susannah and team for helping me, I’m so thrilled with the level of service received and will be recommending to all my friends.
Holly · 25 October 2020
Agent replied · 24 October 2024
Dear Holly, We are delighted that you took the time to leave such a fantastic review which the Pimlico team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards Hayley Marner Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid at all costs!
Avoid at all costs!They are very unprofessional and disrespectful! They are not helpful at all and keep on dragging every request you may have! The staff is rude and not to be trusted! I had the worst rental experience ever and I wouldn’t recommend them!
Tomas · 29 February 2024
Agent replied · 28 October 2024
Dear Tomas, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina Gargrupe was helpful and…
Donalina Gargrupe was helpful and friendly in renewing my tenant's contract.
Elizabeth · 17 February 2023
Agent replied · 28 October 2024
Dear Elizabeth, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotBuying a property being sold via…
Buying a property being sold via Dexters was one of the worst experiences of my life. They failed to determine that the property they were selling had a Japanese knotweed issue costing us time and money. We were constantly harassed for updates even after we had given them, then threatened with the seller choosing another bidder. I will never go near this Estate Agent again.
Amanda · 27 June 2022
Agent replied · 28 October 2024
Dear Amanda, I am sorry that your experience with us was not as we would have expected. I have passed your comments on to the Office and someone shall be in touch with you shortly. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMyra has looked after our rented flat…
Myra has looked after our rented flat in SE london for 8 years at Dexters and before that at the company they took over. She and the team have always done an amazing job both with us and the tenants in the flat. I would heartedly recommend them to anyone.
Stephen · 27 October 2023
Agent replied · 28 October 2024
Dear Stephen Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery responsive and great service
Very responsive and great service. Jaden Alie was particularly helpful throughout the whole process of finding a property to rent. Would recommend.
Luke · 24 September 2021
Agent replied · 28 October 2024
Dear Luke, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotGood customer service
Monika and Dominic, they have Good customer service. When reporting any problem they respond promptly promising to address the problem. And making a follow up giving you updates each and everytime until it is resolved.
Eswatini · 20 August 2024
Agent replied · 28 October 2024
Dear Eswatini, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotJadasa Andjadiumi
Jadasa Andjadiumi, helped with all the necessary requirements to get our deposit back and handle this situation in a great professional matter, im very glad dexters has someone like her that brings a lot of potential and adds a lot of value to their teams thanks so much.
Leopoldo · 4 December 2023
Agent replied · 28 October 2024
Dear Leopoldo, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotLandlords beware!!
Landlords beware!!! Thanks to this company ignoring instructions and locking me into a two year fixed priced contract with no break clauses I am losing money. But they of course are only interested in securing themselves for two years. Never heard of no break clauses but Dexters look after themselves. BEWARE OF HENDON OFFICE!!!
Laura · 3 July 2023
Agent replied · 28 October 2024
Dear Laura, I am sorry your experience with us has not been as we would have expected. The Director of the office will be in contact regarding this. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotIncompetent top to bottom.
Incompetent top to bottom.I rent out nearly 30 properties with Dexters and have done so for a number of years. Their letting service has always been very patchy but recently they have surpassed themselves by getting pretty much every transaction wrong. Go elsewhere (as I am going to do).
Peter · 3 November 2023
Agent replied · 28 October 2024
Dear Peter, Thank you for providing further information. I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery satisfied in overall with the…
Very satisfied in overall with the supervision of our property by Petros Giorganios, whenever there’s a repair to be made or any issues with the property, he makes us feel valuable and looked after.Recommend Dexters as an agency to be renting with
Natalia · 2 April 2024
Agent replied · 28 October 2024
Dear Natalia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
GoogleAwful experience, very unprofessional
Godl · 16 September 2025
Agent replied · 23 September 2025
I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma
★★★★★ 5/5
TrustpilotFantastic
Manon Dechy was excellent in helping us through the process of purchasing a property. Thank you!
Will · 30 June 2022
Agent replied · 28 October 2024
Dear Will, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotRasel
Rasel, in particular, has been a wonderful assistance. He is a terrific communicator and extremely knowledgable in his field. The renewal process was handled really effectively, professionally and smoothly. It was a delight to work with Rasel; his people skills are exceptional. He is honestly the best employee at dexters i sincerely recommend
Lilian · 14 July 2023
Agent replied · 28 October 2024
Dear Lilian, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotEstate agency, landlord tenant ..good relationship
Connor and Martin have called to confirm if there are any concerns. Tbh we have very good tenants as they keep the property well and I am good to them too repairing things rapidly when needed. This makes our relationship work well. The agents also make sure that both the tenants and landlord have their needs met.
Sviti · 16 March 2023
Agent replied · 28 October 2024
Dear Sviti, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better. Connor and Martin will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleVery good experience finding a flat to rent with Callia! She helped us in the negotiation with the landlord, gave us useful advice, was very kind and patience at all times with our questions, and is always prompt getting back to us and keeping us updated in the process
Patricia · 25 October 2023
Agent replied · 24 October 2024
Dear Patricia, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted
you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI would like to record my gratitude to Mrs. Ana Ferreira
I would like to record my gratitude to Mrs. Ana Ferreira, for all the services provided, with efficiency and professionalism.From the beginning, she made all the difference, being present at all times.Everything she did for me and my family makes her worthy of all our recognition.Ana Ferreira, thank you!
Marcos · 25 October 2023
Agent replied · 28 October 2024
Dear Marcos, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAmazing service
Amazing service, they where very helpful and efficient trough out the entire rental process.Special thanks to Samson and the whole team.
Andrin · 17 September 2021
Agent replied · 28 October 2024
Dear Andrin, thank you for your 5* review. We are thrilled to read that you had a great experience with Samson and the team. We wish you the best of luck in your new home. Kind Regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotDexters (St Margaret's branch) has been…
Dexters (St Margaret's branch) has been spot on with their service all through our tenancy. Always attentive and very clear on all aspects of changes and services related to the property we let. A seamless and professional process all round with no issues.
BRUNO · 4 March 2024
Agent replied · 28 October 2024
Dear Bruno, Thank you for taking the time to leave a lovely review regarding St Margaret's team. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Central
I have worked with Dexters for 2 years now and we have a great relationship with them, their staff are extremely professional and hard working, and particularly the central office and Team 1, notably Kaitlyn Watson who always goes above and beyond to try and resolve any issues!
Sal · 14 November 2023
Agent replied · 28 October 2024
Dear Sal, Thank you for taking the time to leave a lovely review regarding Kaitlyn. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters are Amazing
I would recommend Dexters for everyone to try as the service we get is amazing.
James · 20 March 2026
★★★★★ 1/5
TrustpilotPetros Giorganios harrasment to leave…
Petros Giorganios harrasm me to leave him a good review here. In the meanwhile he does not answer any emails or cals, he disrespected and violated the agreement I had when I rented the apartment.
Patrícia · 19 September 2025
★★★★★ 5/5
TrustpilotNarayan went out of his way to find us…
Narayan went out of his way to find us the best house and was always friendly and professional.
Jonathan · 14 February 2022
Agent replied · 28 October 2024
Dear Jonathan, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
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