Dexters Pimlico reviews in Westminster

★★★★★ 4/5

Trustpilot

Renting and support after moving in

We have rented from Dexters. Our property viewing experience was good as Jack Beacom arranged for us to view the property twice before deciding. However, we felt a bit pressured when we learned many others were bidding for the rental and it felt like a now or never decision. After moving in we raised multiple repair issues which Talia White promptly dealt with. Talia is responsive and considerate as a property manager. Overall, we are happy with the support after moving in.

KA · 20 December 2023

★★★★★ 5/5

Trustpilot

Helpful, diligent and polite

I am a landlord and recently asked Dexters, specifically Neil Plit, if they could or orchestrate activity to meet the new fire door regulations. Neil has been exceptionally accommodating and kept me updated every step of the way. Neil was also very helpful, efficient and empathetic when there was a pipe leak in the last year. Their contractors are always first rate and diligent in their work.

Eldritch · 24 August 2024

★★★★★ 1/5

Trustpilot

Dear Dexters (Asma Chughtai

Dear Dexters (Asma Chughtai, Customer Relations Team ), I can confidently say I’ve been a good tenant. We’ve consistently paid rent, and there have been no issues during our one-and-a-half-year stay. Although there was a three-month renovation for one of the bathrooms (located in our bedroom), which I can’t currently use, nothing else has been broken. I am writing to express my concern about the experiences I have endured over the past year and a half as a tenant at 55 Queens Gardens. The consistent stress arising from unilateral practices during our tenure has been evident in numerous email exchanges, covering everything from trivial matters to emergency situations. Throughout, we have consistently adhered to your preferred methods of resolution.The issue lies in the inconsistent workflow and frequent turnover of personnel, coupled with the frustration of not receiving responses for at least a week. It’s noteworthy that notifications from Dexters about various situations are often last-minute, creating an unfair and stressful environment.Despite having a 2-year lease agreement, we terminated our contract with Dexter’s on November 8th due to the conclusion of the contracts between Dexter’s and the landlord. We meticulously followed the outlined rules in the contract for handover. However, we are perplexed by the continuous delays in receiving responses.We have heard that the landlord raised concerns about wall paint (for which we had a permit and left in good condition) and water marks related to the laundry and dishwasher machine (in the same condition as when we moved in). We submitted references by comparing the check-in and check-out lists, and our position, asserting that there are no discrepancies, has not been addressed in any of the numerous emails. The latest email received last Friday stated that we would receive results this Monday. However, we sent another email yesterday and have yet to receive a response from Paul, the senior representative, causing additional concern.The points I wish to convey are: 1. Why haven’t we received a response regarding the evidence we submitted, questioning why we should pay for costs not in line with the contract rules? 2. Why is there a consistent delay, and why do we have to continually send emails, pleading for a response? 3. I am appealing to the stress and unfairness I am currently experiencing in this situation as a tenant with Dexters.Could you please provide assistance in resolving this matter promptly?Sincerely,Hyo Joo Lee

Hyo · 15 December 2023

★★★★★ 5/5

Trustpilot

Nice service - Petros - Dexters North Property Management Team

Good service, always clear communication. I have been renting from Dexters for more than a year. My house is under Dexters North Property Management Team, my personal property assistant is Petros. He always helps me with all my queries pretty fast and condition of property is always brilliant - regular checks of carpets, filters for AC system, maintenance etc. Actually Petros is one of those people who really want to help you if you face any issues with your flat.I am going to prolong my contract with them in a year

Vsevolod · 8 December 2023

★★★★★ 4/5

Trustpilot

I lived in a Dexters new build (Ambrose…

I lived in a Dexters new build (Ambrose House) for about 18 months from 2022-2023. Although there were some promised amenities that weren't delivered (gym, Tesco express, etc), a lower score wouldn't reflect the service we received from two attentive members of the team who went above and beyond.I was particularly impressed by Petros when he came on board. I found him personable, responsive and helpful. He and Suzy, another fabulous associate, are great members of the Dexters team and every interaction with them was pleasant. Suzy provided clear and consistent phone and email support and advice during our moving out period and Petros was proactive in ensuring we received our deposit once the necessary checks were done on our apartment.

Oreoluwa · 7 December 2023

★★★★★ 5/5

Trustpilot

Peckham office

Beyonce at the Peckham office was great! Beyonce was patient, honest and helpful throughout our search. We'd go back to her again!

Rhys · 17 September 2026

★★★★★ 5/5

Trustpilot

Where do I start?

Working with Kiera and the team at the Property Management department has been extremely smooth, The fast response and accurate measures taken by Kiera has helped us swiftly run alongside both Kiera and the team, The professionalism provided by Kiera is outstanding; as they say experience is key and thats what Kiera provides on every contact ! We have been working with Kiera just under a year and it is a pleasure working with Kiera and the team ! The property management team are very proactive with little, to no mistakes. Why choose another agency after reading this review? Stick to dexters thats all I can say.

Saem · 4 December 2023

★★★★★ 5/5

Trustpilot

Best in Class Property Management Services

I have been with Dexters for several years and what i really appreciate is that they go above and beyond. They really partner with customers to ensure the best outcome. Their entre team are amazing and take customer service to a whole new level. I would always recommend Dexters to any Landlord or tenant for efficient and best-in-class services. A personal thank you to Property Manager Marco Correia, for being an excellent solution oriented and very prompt manager.

Janet · 16 January 2024

★★★★★ 4/5

Trustpilot

Thank god for Natasha - can get stuff sorted

Despite many challenging situations with Dexters staff (including the out of hours helpline who were not helpful when my boiler broke during winter) and other such instances - Natasha and Saad in the Great Eastern Street branch have been the saving grace for Dexters. Since taking over, Natasha has been extremely professional, mediated resolutions that are fair between tenant and landlord and been responsive to significant issues in the flat (through no fault of anyone’s). If only Dexters had more people like Natasha.. I think tenants would enjoy their experience! Suggestion - get Natasha to lead and train all property management staff to represent tenants and landlord like she has with my situation! very impressed with Saad - he has a very good manner and etiquette in speaking to people and good customer service and strong understanding of managing issues, timelines and remediation. Again, Saad should continue to be front facing and train other colleagues.

Consumer · 30 November 2023

★★★★★ 5/5

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Petros Giorganios

Inspection with Petros went very smoothly. Much appreciated!!!

Areena · 12 May 2026

★★★★★ 5/5

Trustpilot

Team Dexter's kudos!!

My experience with Dexters has been pleasant. Ever S nice Jada had taken over the management responsibilities of my property, all issues were being addressed with utmost care and promptly. She is on the ground the moment we raise an issue or concern in relation to property. She has taken the effort to personally visit and inspect the issue and bring it to a resolution in no matter of time. Thank you Jada for addressing our issues, especially making the effort to understand and sort the whole flooring repair in a matter of 5 days. You rock!!Cheers! - happy tenant

Chaitanya · 23 November 2023

★★★★★ 5/5

Trustpilot

Quick deposit release

Huseyin Tas made our moving process very smooth.

Oscar · 12 May 2026

★★★★★ 5/5

Trustpilot

High quality property management

I have been a customer of Dexter's now for almost a year. I wanted to single out Donalina Gargrupe for excellent customer service in the day to day management of my account. - Payments are on time- Email communications are timely and well written- Work to address any issues flagged by my tenants have been timely and completed to a high quality at a decent priceIt is great to work with an agency who put as much care and attention into the day-to-day management as buying and selling properties. Thanks Donalina

100003788584045 · 21 November 2023

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi

Jadasa was a tremendous, conscientious, and thorough resource for my wife and I as we settled into our flat managed by Dexters. The property was not in an ideal condition after the prior tenants' departure and required a lot of attention to bring things up to par. Jadasa masterfully managed the process, tactfully engaging both the owners and contractors to complete the various tasks in the most time efficient manner possible. Moving is always a gut wrenching experience but Jadasa helped ease many of the difficulties we encountered along the way. We are grateful for her help and vigilance and are hopeful Dexters recognizes her contributions to the company.

Thomas · 18 November 2023

★★★★★ 2/5

Google

The moving out experience with Dexters was horrible and impacted me massively. Viewings were booked in constantly, I think we had six in one day at one point, which is bad enough but on two separate occasions one of the agents turned up unannounced which is a total invasion of privacy. The flat was on the market for ages because they put it on at an extortionate price so the viewings went on for about 8 weeks! We paid for the end of tenancy clean and it took them a week to check it, so by the time they checked it there was some dust. We were sent an incredibly rude email about it and given 24 hours ON A BANK HOLIDAY to get the cleaners back in to rectify it before the new tenant moved in the next day - despite them having a week to check it. Even getting the deposit back was a hassle. Only giving two stars because manager Elliot tried to rectify things after I complained which I am grateful for but sadly the damage was already done. Think twice before using Dexters as when you move out you are meaningless to them.

Lucy · 11 November 2023

★★★★★ 5/5

Google

#I want to update my reviews. I am trying to move out from my flat (I liked it so much) due to personal reasons. Abduljaved is very helpful with his genuine support. I really recommend him if anyone want to find an agent for his/her settlement in the neighborhood.#Sammy is absolutely a shining star in this business, he had helped me seeing 4 properties, and he definitely know benefits and drawbacks of every flats, with that in mind, he takes the custom need into the highest priority, knowing what is the best for every single client. I will always say this, his maturity and experiences are beyond his age. And I will recommend Dexters and Sam to my friends who has a need in the future. Thank you again for helping me find a lovely home.PositiveResponsiveness, Quality, Professionalism, Value

Lee · 11 November 2023

★★★★★ 5/5

Google

My flatmates and I have been renting a Dexter managed flat for the last year. Recently we had an incident involving an unexpected fire in the building that left us homeless for a few nights. Amanda from Dexter was amazing in terms of coordinating with our landlord, calling to check in everyday and assisting in getting a cleaner/maintenance person. She was very proactive, empathetic and agile throughout the whole experience which is a testament to the type of letting agent Dexter is!

Isabel · 11 November 2023

★★★★★ 5/5

Google

Callia at the lettings agency was an absolute superstar during my hunt for the perfect rental. She really knows her stuff when it comes to the local area. What I loved about Callia is how she connected with me. She spoke in a way that was easy to understand and didn't make the process feel daunting at all. She was super clear about how the whole renting process works and kept me in the loop every step of the way. From start to finish, the experience with the agency was totally chill and professional. Honestly, I can't shout about their services enough. Big thanks to Callia and the rest of the gang!

Aidan · 11 November 2023

★★★★★ 5/5

Google

I spent just over a month looking for a flat with Tom and it was a joy - Tom was incredibly helpful, really took the time to get to know what I was looking for and what we didn't want (not easy as I was being very picky). About half way through I got very busy at work too and Tom was really accommodating to make sure Dexters and he worked around my schedule. Overall, the Dexters team were great and not pushy or trying to "sell" a rental to us to get flats filled - they very much tried to find the right fit, which was massively appreciated! Next time I'm looking they will be the first port of call!

Ross · 11 November 2023

★★★★★ 5/5

Google

My wife and I had an exceptional experience with Dexters in our apartment search, all thanks to Abdul. He was not only friendly and helpful but also incredibly efficient. Despite us searching for a rental property from overseas, Abdul worked hard to assist us and we deeply appreciate all his efforts. His expertise and understanding of our needs were impressive. The agency's professionalism and responsiveness made the process seamless. I highly recommend Abdul and Dexters for a stress-free rental experience. Thank you for your exceptional service!

Danilo · 11 November 2023

★★★★★ 5/5

Google

Both myself and my wife have been working with the rental team managed by Elliot Taylor and his team at Dexters Westminster for several years now. They are exceptional specifically Elliot Taylor, they have looked after us and have made our rental experience great. Our flat has been never been left without tenants found and placed by Elliot and his team and they have managed our property giving us complete peace of mind. Nothing is too much trouble, and they are always willing and cheerful. We would recommend the rentals team at Dexters Westminster without hesitation, they are fantastic. Thank you Elliott.

Alan · 11 November 2023

★★★★★ 5/5

Google

Abdul went above and beyond in helping myself and my friends find a flat to rent. He was unfailingly cheerful, patient and efficient. I was expecting our property search to be protracted and stressful, but Abdul’s detailed knowledge of available properties helped us find an ideal fit relatively quickly and painlessly. I was particularly impressed by how hard Abdul worked on our behalf to help us meet tight deadlines and secure our property in a competitive market. Overall, I greatly appreciated Abdul’s professionalism throughout the process, and would highly recommend him to others who are looking for properties. Thanks so much for all your help Abdul!

Joseph · 11 November 2023

★★★★★ 5/5

Trustpilot

My name is Alex Mroue (Mroue…

My name is Alex Mroue (Mroue Maintenance LTD). I have been working with the North team for over a year now and I must say they are all amazing at what they do! The director, definitely knows how to motivate and support his team! The communication and listening skills are really good and they are always understanding. I really enjoy working with them and carrying out variety of different jobs! On that note, I would like to say that Paris Marshall is always willing to help us as a business and go the extra mile, he is certainly the person to go to if you are looking for a solution! Friendly, caring and always in a happy mood! Thank you all! Alex Mroue Mroue Maintenance LTD

Alex · 8 November 2023

★★★★★ 5/5

Trustpilot

Great property management team

My family and I have several properties rented out by Dexters for a number of years now. I also have properties with different management agents and can honestly say they have been one of the best. Special thanks to Natasha Benedik for all she has done for me over the years, and the rest of her team including Lydia Beesley, Rachel Sapurco and John Miller - very proactive in getting new tenants in, quick to reply to emails and help sort out flat maintenance. All in all, a great property management team and highly recommend them.

Tonia · 8 November 2023