Dexters Pimlico reviews in Westminster

★★★★★ 1/5

Google

I'm not one who to leave Google reviews but I have had such an awful experience dealing with their management team that I feel so compelled to write this so no one would have to go through the same. Our flat was let out with Fully Managed service although I am not sure what service I really did pay for. Most communications with Dexters tend to go silent over time, requiring plenty of chasing up by ourselves, there were barely any follow ups on any of the job repairs. I am led to believe there were no routine inspections being carried out as set out in the contract - if they did they would have discovered that our tenants have breached the contract by keeping a pet which later caused damages to our newly refurbished property. Our claim for the deposit was later denied because a) there was insufficient information from the check in report carried out by Dexters, and b) any repairs reported would take them weeks, if not months, to resolve, that they left damages to our property. If you spoke to two different agents in their office you would most definitely get two different responses (that is if you're lucky they don't leave you with a false promise of having someone call you back), and then get the sense of them fobbing you off because really they have no idea what they're doing! Our contract-breaching, damage-causing tenants were also allowed to stay longer than their tenancy period because Dexters never carried out the Gas safety checks in time, so we couldn't serve our notice (even though we were told they had served it, only to find out weeks later that this was a lie). All in all, if you care for your property and want to save yourself the headache and from feeling like you need to rip your hair out, you'd be much better off letting another company handle it for you.

Amelia · 11 November 2022

★★★★★ 5/5

Trustpilot

Grace Sloane was excellent

Grace Sloane was excellent. She negotiated well on my behalf and gave me good advice on how to progress. I'm very happy with the service

28parkside · 28 June 2023

★★★★★ 5/5

Trustpilot

Petros from Dexters is the best

Petros from Dexters is the best. He's very helpful with anything I come to him. Always on the phone and ready to help. Never had bad experience with him. He's very nice and is trying to explain to me to the last detail, what is going on and what is going to happen. I can only recommend his services.

Barbara · 13 May 2024

★★★★★ 1/5

Trustpilot

Really really bad agency

Really really bad agency, worst service ever encountered, especially the hyde park branch.it is always hard to contact them to get things fixed, or get any in-time reply. When we wanted to renew our contract they always pushed back either later or to someone else and then in the end we couldn't make it;Worst part is that they even ignored our deposit refund request (which should be naturally reasonably refunded), even though we check-out several days in advance + hired professional cleaning service they recommended. Again they pushed back to someone else or to the landlord, or to sometime later, anyway after one month we still haven't got our deposit refund back and there's no one taking care of this, they only care about their next tenant, once the deal is made they are just like "vanished", no service at all, completely mess, wouldn't recommend at all !

Ashley · 3 November 2022

★★★★★ 5/5

Trustpilot

Renewal of tenancy.

Donalina Gargrupe has been dealing with the renewal of my tenancy. She has been professional, efficient and friendly and the process has been stress free which is always important!

Sharon · 15 February 2023

★★★★★ 5/5

Trustpilot

Donalina is great to work with :)

Despite some issues in other departments, Donalina has been fab at her job and is very attentive, polite and helpful. She is doing a great job and always delivers.

Sara · 15 February 2023

★★★★★ 1/5

Trustpilot

Immediate Action Required for Final Pay

We urgently need Q2 HR Solutions (QQI) and Dexters to address the issue of not providing our final pay, which is a clear violation of Philippine labor laws. Furthermore, they are not recognizing our service from the start.Please expedite the release of our final pay immediately, as we need it to meet our essential needs.

Jess · 22 July 2024

★★★★★ 1/5

Trustpilot

Sharks

We have been renting properties managed by CJ Delamere who then turned into Dexters for nearly 8 years. We were never late with our rent and rarely made any demands on the landlords. However, the last time we moved out - they are trying to extract from us over £500 for cleaning a small unfurnished 3 bedroom house and £200+ for tidying the garden. A total of £700 for a small house with just some cleaning? It is now 2 months later - and they still have not repaid our deposit which was nearly £2K. All the house needed was a deep clean for the new tenants. So, make sure you protect your deposit - if not you will enter into a prolonged dispute and make sure to take photographs at the outset of all the damage to the property when you move in.

RK · 25 October 2022

★★★★★ 5/5

Google

Corrin was an absolute star! Her knowledge was impressive and she was very quick at sorting out the paperwork. We will definitely be dealing with Dexters again in the future and hopefully we can work with Corrin again. I will be recommending to everyone!

San · 11 November 2020

★★★★★ 5/5

Google

The most efficient and professional agency in the area. Thank you so much & it’s always Such a pleasure

Shelley · 25 October 2025

★★★★★ 5/5

Trustpilot

Hassle free rental

Our letting agent Eunice was great, made everything hassle free for our rental near Broadway market. I'd highly recommend her and Dexter's.

Harry · 2 September 2023

★★★★★ 5/5

Google

Brilliant service thanks to Sam who showed us 5 excellent properties in one afternoon. Not pushy at all, very understanding of the tenants needs and Sam went above and beyond to show us flats we'd like. Would strongly recommend!

Jaideep · 11 November 2021

★★★★★ 5/5

Trustpilot

Excellent

I had an excellent experience with Dexters Estate Agents while changing tenancy and moving into my new house. From start to finish, the process was handled with professionalism, efficiency, and genuine care, which made what can often be a stressful time feel smooth and straightforward.

Consumer · 19 December 2025

★★★★★ 5/5

Trustpilot

Having had poor experiences with other…

Having had poor experiences with other agents, I genuinely thought Dexters would be the same. Couldn’t have been further from the truth. I’ve used them as property managers for our portfolio for 3 months now and particular credit to Myra Mettam - she has been very attentive to both us and our tenants with no complaints or issues from either side. Long may it continue 👍🏼

DJP · 5 December 2023

★★★★★ 3/5

Trustpilot

I’m Luke warm about my experience with…

I’m Luke warm about my experience with Dexters. I was not impressed with the way they overvalued my property to entice me in. I had to keep on them to get through a cash sale that really should have been much more straight forward although the buyers solicitor was a nightmare. I didn’t really feel they represented my interests fully but they did get a sale in the end. Though it was well below asking price. At the end of the day I felt like just another seller on their conveyor belt

Veronica · 10 October 2022

★★★★★ 5/5

Trustpilot

Great service and reliable support

I’ve had a wonderful experience with Dexters. They are incredibly reliable, and whenever there’s an issue in the house, they are quick to respond and take action. Recently, Monika visited our property, and she was extremely helpful. She took the time to note down everything that needed attention and ensured that any repairs or fixes were handled promptly. It's reassuring to know that you can count on them for both routine and urgent matters. Highly recommend their services.

Davide · 5 December 2024

★★★★★ 5/5

Trustpilot

Great experience and no complaints

During my time with Dexters I've received great service from them throughout my tenancy, through both issues and enquiries they have been incredibly helpful and had good communication throughout. I'd like to specifically point out Petros Giorganios who has been of great help over the past few months in sorting out a couple of issues and keeping us up to date throughout

Phil · 1 March 2024

★★★★★ 5/5

Trustpilot

Nick from Bloomsbury

Nick from Bloomsbury was really helpful, I’m a Chinese student and I’m new to renting but he helped me through it all very patiently

Archie · 30 June 2023

★★★★★ 5/5

Google

Adam was very helpful and kind. He has been amazing in helping me with my property search and I would definitely recommend him as an Agent and Dexters as an agency!

Gabi · 11 November 2022

★★★★★ 5/5

Google

As a potential renter, I had a great experience with Adam from Dexters Pimlico - he was really helpful in the viewings process, providing many different options and advice on how to achieve the best deal. It really felt like he was looking out for me throughout the process and was keen to represent me. He served as a smooth conduit between me and the landlord, making sure that discussions were fair and reasonably paced. I would really recommend.

June-Ho · 11 November 2022

★★★★★ 1/5

Trustpilot

Less than 1 star

I have never dealt with such arrogant and obnoxious letting office. On Saturday 1/10 my partner and I viewed a flat we would liked to rent with one of their agent (she was lovely and showed us around very politely).Right after that we called their office to get a form and put an offer through. Besides the usual questions, I’ve been asked what the offer was, then without even sending us the form or present it to the landlord they told us to come back after the weekend with a better offer and to think about it since on a weekend nothing was going to happen. Moreover they said that the long term solution we were offering was fine and in line with thr landlord requirements but just to check and offer more.3/10Having not heard back from them as they told, we called the office again to have this form sent and we were asked (with arrogance) if we could afford the property or if we had savings (so far we’ve never been asked for those things for a letting).After this, they turn around saying the long term solution we were looking for wasn’t matching the landlord requirements and that they also had an offer above the asking price (so all of the conversation was either to just making us feeling uncomfortable or just a waste of our time). During all this awkward conversation we were uncomfortable and felt treated as if we were the poorest people on earth for them when all they need to do was just send a form and in case a credit check instead of treating people like this.I wouldn’t definitely rent with them or recommend them.

Francesco · 3 October 2022

★★★★★ 5/5

Trustpilot

Professional Knowledagble Local Estate Agent

I recently appointed Dexter in Kington Uppn Thames to rent out my house. They are very polite, professional and efficient. Especially Sonia, I would more than happy to anyone.

Xinyi · 19 January 2023

★★★★★ 5/5

Trustpilot

Great experience with Dexters

My experience with Dexters was great! Jude Hill was very helpful and friendly. He answered all my questions and was always available for a call or via text. It's been a pleasure working with Jude!

Marina · 17 May 2022

★★★★★ 5/5

Trustpilot

Jude was a great agent

Jude was a great agent! Visited the property when I was not able to. Always communicative and got back to me with When I moved in, everything was as he said it was! Would recommend!

Customer · 17 May 2022