Dexters Pimlico reviews in Westminster

★★★★★ 5/5

Trustpilot

Dexters Property Management

Dexters Property Management.After starting a new tenancy, from day one, Vanessa (Property Manager) provided outstanding service and took prompt actions, by liaising with the landlord, booking repairs, checking regularly and making other arrangement, helping us to settled well in our new home.Vanessa delivered ongoing excellent support and established a great communication between the tenant and the Property management team. Thank you for all your advise and support! Alex and Florentina

Alex · 13 October 2023

★★★★★ 5/5

Trustpilot

Great work!

Dexters have been fully managing my property since 2013. Always helpful and quick to respond. Josh Moody has been looking after my recently and has been a pleasure to deal with.

BD · 15 December 2024

★★★★★ 5/5

Trustpilot

Alistair was great

Alistair was very helpful in assisting the sale to proceed to exchange and completion quickly despite there being various issues involved in the sale.

Jo · 18 August 2023

★★★★★ 5/5

Trustpilot

Poppy was great!

Poppy was amazing whenever we contacted her.She always kept us up to date and took onboard our requests. Wish more estate agents had the work ethic Poppy does!

Laura · 25 April 2023

★★★★★ 5/5

Trustpilot

Great experience with Dexters and Konrad

Great experience with Dexters. Had a great first impression with the listings they had on the website. Got the flat sorted in just 4 days from the viewing date. Konrad has especially been helpful to me and my partner. Met him at the viewing. Easy to talk to and incredibly efficient. He was always available for any questions we had and kept us updated throughout the process. Amazing experience altogether. Highly recommend the service.

Priyanka · 22 June 2023

★★★★★ 5/5

Trustpilot

Staff are very helpful and…

Staff are very helpful and knowledgeable. My query was answered quickly.

Michael · 16 September 2026

★★★★★ 5/5

Trustpilot

Helpful Advice. Timely Support.

Monika has done a great job over the last few weeks, ensuring that I am kept up to date on a variety of projects. She has offered helpful advice based on interactions with my tenants so that I am equipped to make the best choices concerning my property.

Stephen · 28 November 2024

★★★★★ 4/5

Trustpilot

Pockets of excellence

Like in most large companies, there are pockets of excellence and areas where improvements can be made. Overall, I enjoyed good service but I expected a bit more for the money I was paying, particularly in the communication aspects regarding completion of maintenance jobs. The highlights over the 15 years have been the check-in and check-out reports and the responsiveness of rentals director Sonia De Abreu. The main area for improvement? The three failed attempts to sell the property.

Costas · 9 January 2023

★★★★★ 5/5

Trustpilot

Graziana has been very helpful and…

Graziana has been very helpful and quick to solve maintenance issues. She is very friendly and has been very attentive.

Davide · 20 November 2023

★★★★★ 5/5

Trustpilot

Excellent Service

We would highly recommend Alistair's services as he was very efficient, always responsive to emails and calls, and was always willing to lend a helping hand whenever needed. Definitely enjoyed working with him.

Stephan · 25 October 2022

★★★★★ 5/5

Trustpilot

Helpful management

Donalina is so helpful - even over the most minor of problems, and gets back to me really quickly.Mary Vaughan

Mary · 20 November 2023

★★★★★ 5/5

Trustpilot

Jessica Carson was extremely helpful…

Jessica Carson was extremely helpful throughout the renewal process, always polite, professional and clear in her communications. Made the process as smooth as can be.

Dimitri · 14 July 2023

★★★★★ 3/5

Trustpilot

Disorganise

Have had an absolutely horrible experience with Nicole! I booked a viewing for a house in Mornington Crescent, for 1pm on Wednesday the 25th of November which she didn’t arrive to. When I called to ask where she was, she took 15 minutes to tell me she won’t be coming while I waited outside the property. I expressed my disappointment as my friend and I were really keen on the house and we don’t want to lose it and we e rescheduled the viewing for 1pm on Friday the 27th of November. When she was 5 minutes late for this viewing, I called and was told she’d be on her way and will call me back to tell me how long while I waited outside the property again. She called back to say an offer had been accepted the day before and then told me she had called my friend to cancel, which is a lie. She told me this three times even when I told her she definitely didn’t, and there is no proof of the call. Will avoid Dexters in the area after waiting outside a viewing twice for an estate agent who doesn’t show up, doesn’t know what’s happening, and liesUPDATE: Nicole’s manager reached out to get more understanding of what happened. He sent me brochures for properties that are not what I’m looking for and asked me to remove the review, but at least they’re taking on feedback.

Sophy · 30 November 2022

★★★★★ 5/5

Trustpilot

Idris was very helpful and sorted out a…

Idris was very helpful and sorted out a problem I had promptly and with continuous communication

PP · 17 February 2024

★★★★★ 5/5

Trustpilot

A BIG thank you to Jessica Carson for…

A BIG thank you to Jessica Carson for being proactive & extremely efficient in coordinating the next steps with myself & my tenants. Most helpful!

Jacqueline · 13 July 2023

★★★★★ 5/5

Trustpilot

Donalina

Donalina was very understanding and helpful recently. I really appreciate her assistance, dealt with an issue efficiently. Thank you

Karolina · 12 December 2023

★★★★★ 5/5

Trustpilot

Always excellent service from Ann…

Always excellent service from Ann Sinclair and the team at Dexters. A special mention also to Sara Katie and Donalina.

Linda · 17 November 2023

★★★★★ 5/5

Trustpilot

Fantastic Property Management Service

We are always happy with the property management service provided by Dexters as they are a professional and efficient team. And today we are extremely grateful to Donalina Gargrupe, their Property Manager. Our tenant has reported to them a boiler breakdown and a leak and Donalina has promptly responded to the complaint. She took the initiatives to contact different parties with a view to fixing the problem at the earliest, before reporting the case to us. And she is still following up the progress for us. She really gives us, and the tenant, a helping hand, especially in this cold weather. As the landord, we want to say: Donalina, your professionalism has given us a full peace of mind! Very much appreciated!Connie Tam

Connie · 25 November 2022

★★★★★ 5/5

Trustpilot

I have had a Full Service Agreement for 3 years

I have had a Full Service Agreement with Dexters for 3 years. Have always found that the team led by Natasha have been timely and informative in their responses, issued statements on time, have handled any issues arising with the Tenants smoothly, have communicated any necessary maintenance issues clearly and then arranged for their action quickly and at a fair cost. No problem in recommending them to prospective Landlords.

Ian · 21 October 2023

★★★★★ 5/5

Google

Very nice and professional service! The agent I was in contact with was Callia, and everything went very smooth! She took care of everything, guiding me through all the steps up to the signing of the rental contract and the final move in! Top

Matteo · 19 January 2025

★★★★★ 5/5

Trustpilot

We’ve been with Dexter for the past few…

We’ve been with Dexter for the past few years, we always been happy with everything, all member of staff is helpful, recently we had a visit with Nabil very professional and polite person, also he help us very quick to find someone to fix our maintenance, , many thanks again

Urszula · 23 October 2024

★★★★★ 5/5

Trustpilot

Mario Correia

Mario Correia, Dexters, St Margaret’s, during our recent, urgent need for assistance, responded immediately and organised a builder to come out and view the issue. We felt secure that he had the matter in hand and he explained the process and we have confidence that it is being sorted out.He is not only diligent but also personable (on a recent landlord regular inspection) professional and still approachable.

Vicky · 7 December 2023

★★★★★ 5/5

Trustpilot

After dealing with a number of other…

After dealing with a number of other estate agents, dexters definitely stands out from the rest. In particular, my property manager, Nasra Said, has gone above and beyond the expectations to assist in solving the numerous problems that arise on a day to day basis, and performing timely updates when needed.If anyone is looking for a new estate agent / property manager, I would definitely recommend Dexters!

Brandon · 5 December 2023

★★★★★ 1/5

Google

I'm not one who to leave Google reviews but I have had such an awful experience dealing with their management team that I feel so compelled to write this so no one would have to go through the same. Our flat was let out with Fully Managed service although I am not sure what service I really did pay for. Most communications with Dexters tend to go silent over time, requiring plenty of chasing up by ourselves, there were barely any follow ups on any of the job repairs. I am led to believe there were no routine inspections being carried out as set out in the contract - if they did they would have discovered that our tenants have breached the contract by keeping a pet which later caused damages to our newly refurbished property. Our claim for the deposit was later denied because a) there was insufficient information from the check in report carried out by Dexters, and b) any repairs reported would take them weeks, if not months, to resolve, that they left damages to our property. If you spoke to two different agents in their office you would most definitely get two different responses (that is if you're lucky they don't leave you with a false promise of having someone call you back), and then get the sense of them fobbing you off because really they have no idea what they're doing! Our contract-breaching, damage-causing tenants were also allowed to stay longer than their tenancy period because Dexters never carried out the Gas safety checks in time, so we couldn't serve our notice (even though we were told they had served it, only to find out weeks later that this was a lie). All in all, if you care for your property and want to save yourself the headache and from feeling like you need to rip your hair out, you'd be much better off letting another company handle it for you.

Amelia · 11 November 2022