Trusted Agent profile · Westminster
★★★★★
2,039 reviews across 3 platforms
66 Grosvenor Street, Mayfair, London, W1K 3JL, Westminster, W1K 3JL
Dexters's office in Westminster, at 66 Grosvenor Street, is rated 4.3 out of 5 across 2,039 reviews on three platforms, including 152 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
4/5
TrustpilotArchive and Ryan were very professional…
Archive and Ryan were very professional in keeping us informed of properties appropriate for us.
Dear Sasha, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
5/5
GoogleCraig Coles is one of the best agents I've come across in decades. He actually listens, thinks, and then goes about finding solutions. In doing so, he serves the interests of the landlord and the tenant, to their mutual benefit. He's a professional, and a gentleman to boot.
Dear George, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotAlistair Maclean was excellent in…
Alistair Maclean was excellent in progressing from his end of the sale chain and was a pleasure to work with. He has a great manner and is a highly effective sales progressor keeping me updated all along the way until completion. Thanks for all your help.
Dear Stuart,We really appreciate you taking the time to leave such lovely comments about Alistair. They will be so pleased to read your 5 star review. Please do not hesitate to contact the XXX team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMission achieved
Rafi and George were a good team and all were positive and helpful. It was a rollercoaster ride but all was achieved within a decent period of time.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotEunice Sona has been very helpful...
Eunice Sona has been very helpful, professional and supportive throughout our renting process! A very kind and trustworthy agent who I strongly recommend for a great and efficient experience.
Dear Carolin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI worked with Esta to complete my very…
I worked with Esta to complete my very painful purchase. She was brilliant throughout the transaction, regularly checking in, chasing my solicitor, chasing the seller and their solicitor. She helped significantly with the frustrations and stress of the issues we faced and all the while being super friendly and polite.
Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotDisappointing
We approached Dexters to rent out our property. Initially they were very helpful. When we were ready to move ahead I asked for a copy of the agreement we would have to sign with them. Despite chasing them up, we have had no communication from them since then. I don't know if they just couldn't be bothered with the admin but we have now taken our business elsewhere. Very disappointing.
Dear Rob, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotOur experience so far with Dexters has…
Our experience so far with Dexters has been outstanding. I’d especially like to thank Tia for her amazing work and effort in making sure that any issues we had with our flat has been taken into account and soon to be fixed. Thank you again for being accommodating and great help
Dear Heidi, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Tia will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters Property Management Team excel.
Dexters Property Management Team responded swiftly to my early Monday morning call for an emergency plumber to attend to a stubborn blockage in the kitchen sink. And lo and behold, a chap appeared on our doorstep within the hour. He dealt with the issue with courtesy and efficiency. Brilliant.There again, it's what we've come to expect during the 10 years we've been at the Dexters-managed property.Beyond excellent service.
Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
GoogleDexters Mayfair have always been so welcoming from the very first day I popped into their office two years ago. They are extremely professional and courteous and I have thoroughly enjoyed getting to know the team. I hope we continue to develop a successful relationship in future. A big thank you to Alastair too for your support, we thoroughly enjoy working with you :)
Dear Nathalie, Thank you for your review regarding your experience with our Mayfair Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleAs a tenant, I have had an excellent experience with Dexters. Not only is the real estate agency extremely trustworthy and efficient, but it also excels in professionalism. Craig Coles has been a wonderful property manager who goes above and beyond to ensure that there are no issues in my property.
Dear Homar, It’s great to hear that you have had a brilliant experience with our Mayfair office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotPrompt responses
I’ve been extremely impressed with how fast and efficient Olivia Singam (Property Manager) has been with a number of issues relating to our property.
5/5
TrustpilotProperty Management
I’ve been with Dexters for nearly five years and have found Christian Pengelly to be brilliant when it comes to managing my property.
1/5
TrustpilotDear neighbors at W2 3AF,
Dear Dexters,I want to clarify: I posted two photos of lists. The original list included limescale and walls. In the second list, not a single item was included after we sought permission to use the wall and addressed the limescale references. They are being more tricky. I haven’t shared this with my Twitter and Facebook yet, but I’ve shared it with my local website. I am 100% certain they are being tricky, and now I’m confused about who is behind it.Long story here but please read if you can.These photos (cannot post here so you can see at google reviews)were taken during the handover. Is this considered messy or not? Please take a look and let me know. If what I’m saying isn’t entirely accurate, I don’t have time to share it publicly here.I am writing to share a concerning experience regarding my tenancy at Queens Garden W2 3AF. Having recently moved out on November 8th, I find myself facing an unsettling situation with the landlord.Despite being diligent tenants, my husband and I have not received our deposit back. The landlord has attributed this delay to water marks from the washing machine, dishwasher, and alleged issues with wall paint, concerns initially communicated one and a half months ago. Despite sending ten emails seeking resolution, there has been no response until today.In light of these circumstances, we are considering legal action. However, I feel compelled to highlight the unreasonable behavior of the landlord. While the nature of their claims remains unclear to us, I wish I could publicly share the check-in and check-out list to shed light on the situation.I urge fellow residents to be aware that the landlord is exhibiting unusual conduct, insisting on renovations as if the property were brand new. Our tenure of one and a half years was concluded through their agent, during which we faced no issues. Even when the landlord addressed a water leak in the bathroom, necessitating special tiles and rendering one main bedroom bathroom unusable for three months, we accommodated the inconvenience without complaint.It is perplexing why our deposit is being withheld on grounds that seem entirely unreasonable. If anyone has encountered a similar scenario, your guidance would be immensely appreciated. We, as tenants who consistently maintained peaceful occupancy, paid rent punctually, and handed over the property in excellent condition, seek assistance.They want us to pay £1,808.00.I strongly and confidently state that I am willing to pay may be 50% £125 for cleaning, even if it’s not necessary. However, the entire list of charges is completely inaccurate, and we can legally approve it.Thank you for your attention to this matter.Sincerely,Heather
Dear Hyo joo Lee, I am really disappointed to read your comments. I am aware the Head of Property Management is in communication with you regarding your concerns. Please feel free to provide more details at customerrelations@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been with Dexters for over 20 years
I have been with Dexters for a number of years. The service has always been excellent. Christian and the team are always responsive, professional and knowledgeable. They go the extra length to provide great service.
Dear Tony, Thank you for your kind comments regarding Christian and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilot100% satisfaction
My experience with ( DEXTERS). This is the first property I have ever rented and the service has been second to none from the very beginning. From the initial viewing to signing the contract, everything was made so easy and straight forward by the staff at (Peter James ) as possible as at then . I was with them from 2018, before DEXTERS took over. They are nice friendly and easy to deal with team , never had any problems, and any reports have been dealt with immediately. The team of workmen are polite & friendly as well, they leave the property just how they met it . I would miss my small cozy place . I am extremely happy with the service I have received and everyone I have spoken to or emailed in the office have always been kind and very helpful. The Highlight for me is with VIRAJ, he broke the news that my house was up for sale , it broke my heart, but he was extremely professional, He very supportive throughout the process of my house search, constantly making sure that I was fine . In the process I lost my dad. The Long and short of it all is that VIRAJ @ Dexter's property management is professional, efficient and most of all he has a human heart . God bless you VIRAJ may all your dreams come through Amen!
Dear Isioma, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMyra is the best
Myra is the bestMyra has looked after my property since I became a landlord in 2017. She goes above and beyond to help the tenants have a good experience and make life easy for me.
Dear James, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotElla was super friendly and helpful…
Ella was super friendly and helpful during a viewing, following up with our questions over email too following the appointment. Thanks for your continued help to find us a property.
Dear Zelie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
4/5
TrustpilotHelpful and very pleasant property management
We have found that both Jessy and kiah, but in particular Jessy, are always available and ready to help solve any issues that come up with the tenant and/or other departments. I'm pleased we convinced our tenant to renew and continue through Dexters.
Dear Janet, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat job Jessica!
Jessica Carson has been a great help to me during my renewal process. She was early in contacting me, and prompt in reaching out to the tenant and getting back to me. Thanks Jessica, for a successful renewal.
Dear Serene, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotNatasha and her brilliant team
Natasha and her team have looked after our property for so many years and we have been and still are delighted with the timely response, care and quality of service received. Well done Natasha
Dear Michael, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat customer service
Been with Dexters since October 2023. We were shown our current property and also have had the property managed by Dominic Glover who has been superb during our entire time renting.Whenever we have had a issue or a question they have been prompt to reply and ensure its resolved. They leave us alone when things are going right and are helpful when needed.Would highly reccomend to everyone.
Dear Ben Stamer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotExcellent service
Thank you Alistair Maclean for your excellent and professional service. Alistair is a great professional to work with. He is hard working, helpful and very dedicated to his work.I highly recommend Dexters as they have commitment to deal with their matters efficiently.
Dear AP, Thank you for your kind comments regarding Alistair and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDonalina Gargrupe from Dexters Estate…
Donalina Gargrupe from Dexters Estate Agents has been very helpful to us whenever we needed help. She established the communication quite well with the landlord and helped us with our issues about the property.
Dear Miray, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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