Dexters Marylebone reviews in Westminster

★★★★★ 5/5

Trustpilot

Fast & Professional Service

We had a serious bathroom leak coming from the upstairs flat, and Property Manager Hüseyin Taş handled the situation quickly and professionally. He was responsive, efficient, and made sure the issue was resolved as fast as possible. Really appreciate his support and communication throughout the process. Highly recommended!

Oya · 21 May 2026

★★★★★ 5/5

Trustpilot

Locksmith sorted quickly, great help from Huseyin

I had a really positive experience with Huseyin Tas from the Dexters property team. He was incredibly helpful in getting a locksmith arranged quickly and made sure everything was sorted smoothly with getting a new lock fitted. Communication was great throughout, professional, responsive. Really appreciate all the help.

Claire · 19 May 2026

★★★★★ 5/5

Trustpilot

Chris made the process so easy!

We have had a fantastic experience with Chris at Dexters, Nottinghill. One of our investors purchased a full building which was managed by Dexters and Chris has been paramount in the transfer of these properties over to us, helping with accounts and discussing any ongoing issues within. Thank you Chris for showing how agents can work together for the best outcome for the client and I hope we can work together on future projects!

Penny · 25 October 2023

★★★★★ 5/5

Trustpilot

I had inspection with Monika on 17th of…

I had inspection with Monika on 17th of September. I just want to say that she is very nice, professional and helpful person. Really appreciate her understanding and help I receive from her.its always pleasure to have contact with Monika as I know she will sort out all my issues and will understand me. Thank you Monika.Natia

Khatuna · 18 September 2024

★★★★★ 5/5

Trustpilot

Dexters Ladywell is a great team

Dexters Ladywell is a great team, and they are always responsive, kind and considerate. They deal with property management matters in a timely and professional manner. They are always proactive and actively seek to solve problems when they arise! Shazia Kahn from the property management team is especially helpful, engaging, communicative and, most of all, friendly. She offers thoughtful advice and always helps me out. Props to her and the rest of the team!

Edward · 20 October 2023

★★★★★ 5/5

Trustpilot

We have recently moved into a flat…

We have recently moved into a flat managed by Dexters and are pleased with the service they provide. I would like to thank Graziana who managed to resolve many maintenances query for us. She has always shown herself to be knowledgeable, professional, and very helpful. She has always been prompting with her responses to any queries and in providing a fantastic service. I would highly recommend Graziana and Dexters to landlords and tenants alike.

Tugcin · 20 October 2023

★★★★★ 1/5

Trustpilot

the worst property managers

My experience with Dexters has been a complete disappointment. Their incompetence is evident in the way they handle maintenance issues. Despite reporting a broken window over a year and a half ago, they have failed to address the problem. Communication between team members is non-existent, and their overall attitude, especially Busha's, is rude and unprofessional. I strongly advise against dealing with Dexters as they have shown a complete lack of care for their tenants and property maintenance.

Zoe · 26 July 2023

★★★★★ 5/5

Trustpilot

Really responsive and helpful

Oren Ivgi was really great helping me find a property and get all the paperwork ready promptly.I couldn't make it on time for the viewing we had initially arranged but the team at Dexters St John's Wood was extremely accommodating and helped rearrange it for later that same day. Communication with Oren was great and he was very quick to come back to me whenever I had any question. The entire process was so easy - within 2 days of viewing the place and making an offer I had my contract ready for signing.

Diana · 24 April 2023

★★★★★ 5/5

Trustpilot

Great customer service

I have rented with Dexters since 2019, with the recent change in management I have had a pleasant experience and seen a huge difference in their customer service. Dexters property manager Lorraine Fisher is highly efficient and takes your concerns or issues raised very serious and acts on resolving them immediately. Extremely pleased with the service we have received. Stuti and Henry.

Simon · 12 June 2024

★★★★★ 1/5

Trustpilot

Water Leaking from Ceiling for Four Weeks, Unresolved Issue at William Court

I have had a very disappointing experience with Dexters as a tenant. I reported a leak in my top-floor flat at William Court on 22 October, and despite constant follow-ups, the issue has still not been resolved. Even after four weeks, I have received no clear communication, diagnosis, or action plan, and I have had to live in the flat with water leaking from the ceiling when it rains.

Alex · 17 November 2025

★★★★★ 5/5

Google

Thanks to Cameron for being super helpful

Matt · 17 March 2026

★★★★★ 5/5

Trustpilot

I got full asking price Bloomsbury Branch

I contacted Lok Bloomsbury Branch when I was ready to sell and Michael took over when Lok was overseas .Dexters efficiently arranged for a number of viewings of my flat when it was placed on the market. When those did not produce any offers, they gave me helpful advice about the level to reduce the selling price to which I then got the full asking price ,very happy (Thankyou Michael !)Highly professional and highly recommended .

Layla · 31 July 2023

★★★★★ 5/5

Google

I had the pleasure on working with Sophie on finding my new home. She excelled at assisting me in finding my ideal apartment. She provided support throughout the entire process. She consistently kept me informed and addressed all of my inquiries with utmost professionalism. I highly recommend Sophie to anyone in need of assistance in finding an a home. Thank you, Sophie, and Dexter.

Beatriz · 25 April 2024

★★★★★ 5/5

Trustpilot

Dexters Property Management

We have given our home thru Dexters for rent. This was our first time and there were some initial glitches like last-minute leaks. Khadija and team at Dexters made sure that to get some plumbers in immediately to fix the leak. They also gave us and the tenants regular updates. This helped us to go thru a difficult situation smoothly. Thank you khadija for your dedication.

Chris · 11 March 2024

★★★★★ 2/5

Trustpilot

Bad coordination and service

We dealt with the tooting branch to rent a place in the area. Agents were friendly welcoming and eager to find us a place. which sounds great but the snag is after you get the property. The agent showed us the place and was very quick with communication and doing checks and the property was robustly secured for us. Firstly, Dexters claim they have the best high finish properties. the property we got we discovered after living for few months was an old place with old carpets, with rats and mice, with loose window frames, so poor heating, and of course mold was appearing in the kitchen and bathroom. the contract stated the place should be deep cleaned , this never happened, the amount of dirt , hair on carpets and grease in the kitchen we cleaned cannot be described. the agents felt very annoyed when we were contacting them for issues in the first few weeks, and one of the responses was this is the property you saw and signed for so we can't help you. Although we saw the property at a time it was still occupied and supposedly will be deep cleaned.Moreover, the coordination !. when we contact the agency they say contact the landlord. when we contact the latter they say to contact the agency. no one knew or wanted to know what their role was.The contract stated a lot of stuff that Dexters did not comply to and we did not realize it immediately as we were new to the country and naive enough to trust we are dealing with a reputable agency. first as mentioned before the cleanliness of the place, second -we were never checked in by any agent or landlord, they asked us to pick up the keys from agent.- we never received any document with the inventory count which many agencies and private landlords provide and is nice to have. - we never received a proof for the deposit being held in a secure scheme as mentioned in the contract.When the tenancy ended, we were checked out by the landlord. and went waiting to be contacted for the deposit never heard anything after 20 days we contact the Landlord they say Dexters are dealing with the deposit. When we contact dexters they say that we need to reach an agreement with the Landlord and then they email them to realease the deposit. I asked if the landlord is aware of that they reply saying Oh they should maybe drop them an email. I would have expected a good agency to to this instead of asking me to !After we informed the landlord of the process which dexters should have explained to them. the landlord took time to feedback so we only heard back after sending an email highlighting their non compliance to deposit rules. The landlord replied and said they asked for deposit release, Dexters sent a notification after 5 days saying deposit will be released within 10 days. and we go the deposit after 3 weeks ! That was a long story. But our experience with Dexters was awful. maybe it is a coincidence. But for me they are the last agency to deal with on my list. After dealing with private landlords and now with an another agency I realized how bad our experience with them was.Take home message, read the contract well and be vigilant to ask about every point especially with DExters.

Zeekay · 3 March 2023

★★★★★ 5/5

Trustpilot

Looking after both landlords and tenants

Dexters has been my agency for a couple of years now and I have been immensely comforted knowing that the property is being well-managed. They bring any issues in the flat to my attention right away, and work with me on best and most cost-effective solutions. Thank you also for ensuring fair invoicing from contractors (Shout out to Mohammed Amin for sorting out one such issue very recently for me!)

Lesley · 28 November 2023

★★★★★ 5/5

Trustpilot

I’ve recently re-let my property and…

I’ve recently re-let my property and have continued to use the letting and management services of Dexters. The service over the last 4 years has been exceptional with a hugely professional service received from all teams. Good communication during the viewings process and the ongoing management of the property. Great technology too making the process very simple as an overseas landlord.Thank you James and the rest of the Dexters team!

James · 26 November 2023

★★★★★ 5/5

Trustpilot

Delighted with Dexters…

I have always enjoyed an excellent service over the 2 properties that Dexters manage for me. We have had excellent tenants and there is prompt communication when problems arise. Christian Pengelly in particular has been most helpful in sorting out some pod the more difficult problems. He has a considerable knowledge of tenancy arrangements especially of a more challenging nature.

Peter · 14 September 2026

★★★★★ 1/5

Trustpilot

Would give a 0 if I could

Would give a 0 if I could. We went under offer on a property with Dexters (specifically dealing with Hannah Thelwell). There were tenants in the property and they informed us they were moving out in 3 months time. We started they buying process, paying for solicitor fees, surveys etc. amounting to nearly £1000. We then found out months after going under offer that that the tenants lease was actually a year long and they understandably did not want to move out which resulted in the sale falling through and us as first time buyers loosing out on nearly £1,000. Dexters did not care in the slightest and lied to us throughout the whole process, the tenants rented the property via Dexters so they knew fine well the lease length. Would actively avoid using them again and would not recommend Dexters to anyone.

Leanne · 17 February 2023

★★★★★ 1/5

Trustpilot

The whole team is unprofessional

Jodie is absolutely unprofessional, not helpful at all and only cares about getting the deposit money but whenever there are complaints they aren’t replied to and re-directed to anyone that can deal with it. In our flat we have been dealing with a mold and we had to fix it ourselves and we have been waiting about 5 months if not more for the repairs to be done after our previous tenants and yet nothing has been done. The lady called Lydia has emailed us about an “inspection” that she didnt get into details of and told you that a colleague will come to our property on the day and time that none of us are available and are not replying to our emails asking to reschedule on a day that is suitable for everyone as we feel uncomfortable with a stranger entering our property when no one is home. Abhorrent.

Natalia · 14 February 2023

★★★★★ 5/5

Trustpilot

Alistair Maclean was very helpful!

I recently worked with Alistair Maclean of Dexters in a complex leasehold sale (the client's previous solicitors had failed to registered documents from 2001). Locating and obtaining the unregistered documents, getting consent from the freeholder's new lender, and registering those documents with HM Land Registry took several months. During this time the buyer had three changes of solicitor due to staff leaving. Alistair did an excellent job of managing all parties' emotions and moving matters forward to enable us to successfully complete the transaction.

AH · 10 February 2023

★★★★★ 5/5

Trustpilot

Julian Daley is great

Julian Daley is great.Julian is our property manager, he help us arranged to fix stuff on time.Eg, there was sth wrong with the fridge.m, he arranged the vendor to come and investigate and fix it, within a short period of time.When I there were issues, he could guide us promptly or redirect us to the relevant parties.Overall, he is very helpful and provided prompt feedback. Thanks for your help

Uy · 2 December 2023

★★★★★ 5/5

Google

Cassie is great and very helpful and responsive!

Theo · 17 February 2026

★★★★★ 5/5

Trustpilot

It started when a friend's flat was…

It started when a friend's flat was passed to Dexters. I was dealing with this matter and met Christian Pengally the Lettings manager. He was cheerful and helpful throughout and even managed to get the owners deposit back despite the difficulties due to the tenant passed away. Will not hesitate to recommend him and Dexters.

ET · 9 October 2026