Dexters Marylebone reviews in Westminster

★★★★★ 5/5

Trustpilot

Indre was so helpful and patient

Indre was so helpful and patient. She gave a quick resolution and was kind in the process, thank you!

Alesha · 24 October 2023

★★★★★ 5/5

Trustpilot

The house sale process was made easy…

The house sale process was made easy throughout, the advice was clear and communication at each stage was very good with regular updates on progress. We were kept updated as to who would be viewing the house and when. All the people I dealt with were helpful and personable. My only other comment is that different people were the contact point at different times which was a function of the holiday period which I understand but not ideal.

Martin · 27 November 2022

★★★★★ 5/5

Google

We worked with Dexters Marylebone to find our current flat. Alex showed us great options and advised us well as we’ve been in the flat for two years now. We recently had the pleasure to be in touch with Alex again to renew our contract. Once again, he has been a really great intermediary between us and the landlord to find the best deal for both parties.

Mélanie · 23 October 2023

★★★★★ 5/5

Trustpilot

Monika Piszczyk - Property Manager

Monika from Dexters Property Management team has been very helpful in chasing the building management company and get things that are under the responsibility of the building management company taken care of. She was also helpful in maintaining communications and update with the landlord and tenants and demonstrate great level of responsiveness to look after the issue with great level of ownership.

DavidEliran · 13 February 2024

★★★★★ 5/5

Trustpilot

Donalina has been very helpful

Donalina has been very helpful! Highly reccomend her she is Very kind and understanding. Thank you for your help!

Krzysztof · 21 October 2023

★★★★★ 5/5

Trustpilot

Troubles managed with patience

In my personal experience, I had some problems finding the person to share the apartment I wanted with, thus there have been various changes in the second tenant for the apartment, but all of them have been handled real-time and most importantly with patience and professionally by my agent Nadia that was managing the deal. Also all details of the property have been explained clearly and multiple times.

Benedetta · 26 September 2023

★★★★★ 5/5

Trustpilot

Rasel Islam

Rasel is a very efficient and friendly property manager. He arranged our contract renewal and handled the negotiations with the landlord. 5 stars!

Lucero · 6 July 2023

★★★★★ 2/5

Trustpilot

Our move-in day was shambolic

Dexters Battersea told me two weeks before my move-in day that I could get the keys from 8am. After hearing nothing more, my fellow tenants followed up the night before at which point Dexters moved key collection to 1.30pm. Then, at 11am on move-in day itself, they delayed it to 4.30pm. By this point I had already started moving out of my previous house and had to return those keys, so had nowhere to go the whole day. I had to spend £20 on parking fees in the interim, which Dexters refused to refund. It ruined my family's plans too - they travelled four hours to help me move in the morning. The cause of the delay was Dexters not arranging for essential works to be done until 2am the night before, and Dexters not arranging a professional clean and inspection until the move-in day itself. Dexters did not accept responsibility and refused to refund the parking fees or provide compensation. A disappointing experience that caused much unnecessary stress. Ironic given they asked me to write a five-star review after we agreed the offer.

Ewan · 20 October 2024

★★★★★ 5/5

Trustpilot

Had a hard time looking a place lately…

Had a hard time looking a place lately but Nick from Bloomsbury was super helpful and answered any questions i had for rental.

Alisha · 30 June 2023

★★★★★ 5/5

Trustpilot

Very happy

I am very happy with Dexters as a company overall. However, Lucy has been particularly very helpful with my situation. Very reliable! Thank you

Kiki · 1 June 2023

★★★★★ 5/5

Trustpilot

Excellent service!

We ran into a weird problem with the sunroof at the property we are renting. Poppy, our property manager, followed up on this for us many times, most of the time without us asking for an update. She kept the communication very tight on this, giving us constant updates. As a renter who reported an issue, seeing the follow ups and the communication on the issue we raised is almost as important as getting the issue itself fixed. And we appreciate Poppy for all she did for us!

Y · 24 August 2022

★★★★★ 5/5

Trustpilot

Neil

Thought I had to leave a review here as I was so impressed with the service received. Dorian was extremely polite, professional and went above and beyond for any concerned I had. Would recommended to everyone.

Neil · 16 February 2022

★★★★★ 5/5

Trustpilot

Christopher was very helpful and…

Christopher was very helpful and patient , is nice to receive a good customer service like he does .

Dario · 12 October 2023

★★★★★ 5/5

Google

We had a lovely experience working with Sophie to secure our new flat. She was great and went above and beyond to make sure we found exactly what we were looking for within our budget. We were super impressed by her friendly and professional service and felt very well listened to and taken care of. Thanks again, Sophie!!

Parker · 25 April 2024

★★★★★ 5/5

Trustpilot

The Maintenance Team are professional, efficient and helpful (Tenant)

I have dealt with a few members of the Dexters property maintenance team (as a tenant) and they have been excellent. I have found them to be always prompt and professional. Most recently Chloe assisted me with the replacement of a toilet. She understood the problem and took ownership of it. Chloe resolved the issue promptly and I'm really grateful to her for going above and beyond to help. I would recommend their services.

Yasmin · 28 March 2023

★★★★★ 1/5

Trustpilot

My experience with Dexters has been a complete disaster

I’m not usually someone to go online to share my dissatisfaction of a company with the rest of the world, but this particular experience called for an exemption. My experience with Dexters as a letting agent has been nothing short of a disaster that would make for great comedy but not for a good recommendation, so I thought I’d warn people about how these guys operate. Firstly, I don’t know how their screening process for hiring letting agents works, but many of the people I’ve encountered are either blatantly rude or completely unqualified for the job, and seemingly often a combination of both. Besides the fact that they hang up on you before you’ve even said goodbye to them on the phone, this particular experience I had with them was beyond anything I’ve encountered anywhere in the rental market. And to be completely fair, landlords in the UK are not exactly regarded particularly highly when it comes to whether people trust them. So, what happened?I was called up due to a studio I had previously enquired about coming back onto the market. I go there on the day of the viewing, am in good time (10 mins before) and wait. And wait. 15 mins after our scheduled viewing I call Dexters. They put me on hold and nothing happens. I call again and then get called up, saying that the agent will be there in 5 mins. I wait a further 10 mins and he calls me, apologising blaming it on traffic congestion and saying he’ll be there in 5 mins. When he finally does arrive, we go up to the studio and he realises he’s got the wrong key. He knocks on the door, but the current resident is not in and nobody opens the door. He calls his manager and it appears neither of them really know what’s going on and there’s clearly been some fundamental miscommunication. At this point the neighbour from the opposite side of the building comes out, talking about how the landlord in her flat hasn’t sorted out a major leakage in their roof, that it has been outstanding for a while and they are getting evicted because of it. Great, was this going to affect my potential new home that I wasn’t even able to view despite having travelled an hour to get there and then waiting a further 30 mins for the agent? She goes on to say that she’s had a concussion recently and was just released from the hospital, and I make her aware that her bag is wide open and things can fall out if she’s not careful. Poor woman.The agent apologises, we leave the premises and he tells me his manager will call to arrange a new viewing. At this point I’m honestly not really sure that’s something I’m even interested in, and just as I'm certain things can't get any worse something else happens. Just as we say goodbye two women start shouting at the agent. Turns out he’s parked his Dexter’s car in the middle of the road. “Are you taking the p*** mate?”, they keep asking him. Obviously they were not very impressed with the work of Dexter’s either.So, to conclude, my experience with Dexter’s has been nothing short of a disaster. They are rude, they don’t show up on time, they forget the keys to get into their properties, they can’t get a hold of their tenants, they park wherever they want and they don’t call you back when they say they will. A complete, absolute joke. Stay away from these guys.

Jakob · 15 August 2022

★★★★★ 5/5

Trustpilot

Great estate agents

Ida has been extremely helpful in our flat searching process. She has been very kind, responsive and accommodating and definitely played a key role in helping us get our dream flat. Many thanks, Ida!

Amelie · 16 May 2022

★★★★★ 5/5

Trustpilot

Would throroughly recommend Dexters

We have just sold our flat through Dexters and have been incredibly pleased with the whole process. In particular the excellent service we got from Esta from the sales progression team. Nothing was too much trouble and she liaised regularly with me and the rest of the chain. She went above and beyond to finally get it over the line and if we had relied on the other agents in the chain then we would still be waiting! I would thoroughly recommend Dexters

Pippa · 9 August 2022

★★★★★ 5/5

Trustpilot

A big thank to Donalina for being so…

A big thank to Donalina for being so professional on dealing with an issue regarding my property.

Rima · 17 November 2023

★★★★★ 5/5

Trustpilot

Property Manager Indre is very…

Property Manager Indre is very responsive and helpful. She gave quick resolutions to maintenence issues I had raised.

A · 24 October 2023

★★★★★ 5/5

Google

We had a great experience with Cassie while finding our flat in Marylebone. The flat is amazing and just a couple of minutes’ walk from the station and it’s exactly what we were looking for. …

Wilfried · 17 February 2026

★★★★★ 5/5

Trustpilot

Excellent service from Bailey Stratton!

Huge thanks to Bailey Strutton for always being very responsive and super helpful! Great communication and always professional.

Alina · 19 October 2023

★★★★★ 5/5

Trustpilot

I sold my aunts house in January this…

I sold my aunts house in January this year after a long process and having lost a couple of buyers it was rather stressful.

KW · 22 May 2026

★★★★★ 5/5

Trustpilot

Overall great communication

Even we did not get ahead with our let property, communication was great, Jaden was very polite and offer me any information that I need also very helpful found it the property that I have ask for.

Alexandra · 5 November 2021