Dexters Marylebone reviews in Westminster

★★★★★ 5/5

Trustpilot

Petros from Dexters is the best

Petros from Dexters is the best. He's very helpful with anything I come to him. Always on the phone and ready to help. Never had bad experience with him. He's very nice and is trying to explain to me to the last detail, what is going on and what is going to happen. I can only recommend his services.

Barbara · 13 May 2024

★★★★★ 1/5

Trustpilot

Really really bad agency

Really really bad agency, worst service ever encountered, especially the hyde park branch.it is always hard to contact them to get things fixed, or get any in-time reply. When we wanted to renew our contract they always pushed back either later or to someone else and then in the end we couldn't make it;Worst part is that they even ignored our deposit refund request (which should be naturally reasonably refunded), even though we check-out several days in advance + hired professional cleaning service they recommended. Again they pushed back to someone else or to the landlord, or to sometime later, anyway after one month we still haven't got our deposit refund back and there's no one taking care of this, they only care about their next tenant, once the deal is made they are just like "vanished", no service at all, completely mess, wouldn't recommend at all !

Ashley · 3 November 2022

★★★★★ 1/5

Trustpilot

Immediate Action Required for Final Pay

We urgently need Q2 HR Solutions (QQI) and Dexters to address the issue of not providing our final pay, which is a clear violation of Philippine labor laws. Furthermore, they are not recognizing our service from the start.Please expedite the release of our final pay immediately, as we need it to meet our essential needs.

Jess · 22 July 2024

★★★★★ 5/5

Trustpilot

Renewal of tenancy.

Donalina Gargrupe has been dealing with the renewal of my tenancy. She has been professional, efficient and friendly and the process has been stress free which is always important!

Sharon · 15 February 2023

★★★★★ 5/5

Trustpilot

Donalina is great to work with :)

Despite some issues in other departments, Donalina has been fab at her job and is very attentive, polite and helpful. She is doing a great job and always delivers.

Sara · 15 February 2023

★★★★★ 1/5

Trustpilot

Sharks

We have been renting properties managed by CJ Delamere who then turned into Dexters for nearly 8 years. We were never late with our rent and rarely made any demands on the landlords. However, the last time we moved out - they are trying to extract from us over £500 for cleaning a small unfurnished 3 bedroom house and £200+ for tidying the garden. A total of £700 for a small house with just some cleaning? It is now 2 months later - and they still have not repaid our deposit which was nearly £2K. All the house needed was a deep clean for the new tenants. So, make sure you protect your deposit - if not you will enter into a prolonged dispute and make sure to take photographs at the outset of all the damage to the property when you move in.

RK · 25 October 2022

★★★★★ 5/5

Trustpilot

Excellent

I had an excellent experience with Dexters Estate Agents while changing tenancy and moving into my new house. From start to finish, the process was handled with professionalism, efficiency, and genuine care, which made what can often be a stressful time feel smooth and straightforward.

Consumer · 19 December 2025

★★★★★ 5/5

Google

We've had a wonderful experience in dealing with Dexters Marylebone. Both Emily and Josephine have taken great care of us in finding and organising our perfect home. We were actually surprised by the speed in which Emily responded to our initial inquiry. On the same day we were shown a property that ticked all our boxes - something we thought wasn't even going to be possible! Throughout the whole process, both Emily and Josephine have been highly professional and also extremely lovely to deal with. We appreciated all their work and can't recommend them highly enough.

Cherie · 23 October 2022

★★★★★ 5/5

Trustpilot

Hassle free rental

Our letting agent Eunice was great, made everything hassle free for our rental near Broadway market. I'd highly recommend her and Dexter's.

Harry · 2 September 2023

★★★★★ 5/5

Trustpilot

Having had poor experiences with other…

Having had poor experiences with other agents, I genuinely thought Dexters would be the same. Couldn’t have been further from the truth. I’ve used them as property managers for our portfolio for 3 months now and particular credit to Myra Mettam - she has been very attentive to both us and our tenants with no complaints or issues from either side. Long may it continue 👍🏼

DJP · 5 December 2023

★★★★★ 5/5

Trustpilot

Great experience and no complaints

During my time with Dexters I've received great service from them throughout my tenancy, through both issues and enquiries they have been incredibly helpful and had good communication throughout. I'd like to specifically point out Petros Giorganios who has been of great help over the past few months in sorting out a couple of issues and keeping us up to date throughout

Phil · 1 March 2024

★★★★★ 3/5

Trustpilot

I’m Luke warm about my experience with…

I’m Luke warm about my experience with Dexters. I was not impressed with the way they overvalued my property to entice me in. I had to keep on them to get through a cash sale that really should have been much more straight forward although the buyers solicitor was a nightmare. I didn’t really feel they represented my interests fully but they did get a sale in the end. Though it was well below asking price. At the end of the day I felt like just another seller on their conveyor belt

Veronica · 10 October 2022

★★★★★ 5/5

Trustpilot

Nick from Bloomsbury

Nick from Bloomsbury was really helpful, I’m a Chinese student and I’m new to renting but he helped me through it all very patiently

Archie · 30 June 2023

★★★★★ 1/5

Trustpilot

Less than 1 star

I have never dealt with such arrogant and obnoxious letting office. On Saturday 1/10 my partner and I viewed a flat we would liked to rent with one of their agent (she was lovely and showed us around very politely).Right after that we called their office to get a form and put an offer through. Besides the usual questions, I’ve been asked what the offer was, then without even sending us the form or present it to the landlord they told us to come back after the weekend with a better offer and to think about it since on a weekend nothing was going to happen. Moreover they said that the long term solution we were offering was fine and in line with thr landlord requirements but just to check and offer more.3/10Having not heard back from them as they told, we called the office again to have this form sent and we were asked (with arrogance) if we could afford the property or if we had savings (so far we’ve never been asked for those things for a letting).After this, they turn around saying the long term solution we were looking for wasn’t matching the landlord requirements and that they also had an offer above the asking price (so all of the conversation was either to just making us feeling uncomfortable or just a waste of our time). During all this awkward conversation we were uncomfortable and felt treated as if we were the poorest people on earth for them when all they need to do was just send a form and in case a credit check instead of treating people like this.I wouldn’t definitely rent with them or recommend them.

Francesco · 3 October 2022

★★★★★ 5/5

Trustpilot

Professional Knowledagble Local Estate Agent

I recently appointed Dexter in Kington Uppn Thames to rent out my house. They are very polite, professional and efficient. Especially Sonia, I would more than happy to anyone.

Xinyi · 19 January 2023

★★★★★ 2/5

Trustpilot

Hi my name is Sean Byrne and I am the…

Hi my name is Sean Byrne and I am the owner of complete interiors and have been a contractor for Dexters’s estate agent’s for the last 15 years ! One of my property managers is Karim Marcelle and have done several jobs for his portfolio for which i have always had no problems with Karim and he is always accommodating and understanding in any issues if they occur. I hope he stays for a long time so we can continue our good relationship and many more jobs as he is a great asset to the team ! Best Sean.

Sean · 30 October 2024

★★★★★ 5/5

Trustpilot

Great experience with Dexters

My experience with Dexters was great! Jude Hill was very helpful and friendly. He answered all my questions and was always available for a call or via text. It's been a pleasure working with Jude!

Marina · 17 May 2022

★★★★★ 5/5

Trustpilot

Jude was a great agent

Jude was a great agent! Visited the property when I was not able to. Always communicative and got back to me with When I moved in, everything was as he said it was! Would recommend!

Customer · 17 May 2022

★★★★★ 5/5

Trustpilot

Donalina deserves the word

Donalina is the most attentive, supportive and caring property manager. Nothing is too much for her - she is always eager to help and responds so quickly.

Caitlin · 20 March 2023

★★★★★ 1/5

Trustpilot

Rubbish

Rubbish, Modern theives, I haven't viewed any property, I haven't sign any forms, is it Lawful just to widraw £430 in one of my account and say its a payment for wasting your time? They sold my personal details to a company with bad reutations and bad reviews. Ask for proof and I will post my statement with dexters witdrawal of £415. Sebastian rubbish is typical.

British · 21 November 2023

★★★★★ 1/5

Trustpilot

Uninhabitable apartments and they don’t care

I recently moved into a property with Dexters and unfortunately have had a bad experience. I’m 45 days into my tenancy with them and 13 of those days I’ve gone without hot water and heating.During my viewing I was told many things like that the boiler was new and I shouldn’t expect any problems (I had voiced about my worries with my previous flat regarding water pressure etc). They also tried to pressure me into a 3 year contract without a break clause even though I voiced my concern over my previous rental and how the water problems were not fixed and a break clause after a year was the only way I was able to move out of my previous bad situation. I’m afraid of the same thing happening here as I am already living without hot water for 20% of my tenancy to date and Dexters property management is not showing sympathy for my situation - in fact they just keep saying it’s not their fault the 3rd party contractors don’t show up, accused me of lying and not reporting my boiler issues when I have call logs AND emails to prove that I did and overall saying they are busy and my property is not the only one they are managing. I’m accommodating for multiple engineer visits which are at any hour, any day and have impacted my work as I work from home and they are so frequent. The engineers are just scratching their heads and openly telling me they don’t know how to fix it and they’ll come back the next day to try again.Steer away from Dexters if you want any security with your rental as I have a 2 year contract with no break clause and Dexters property management are too busy to give me timely updates or deal with their contractors.

Nanja · 16 September 2022

★★★★★ 1/5

Trustpilot

Fix the hot water issue for one year and still the same

My shower releases hot water every 3 minutes and then cold water and I wait for the hot water comes back by luck. I moved in one year ago and the director of property management Georgina McConell sent at least 5 times to fix the boiler and the issue remains. I explained to her again and again it’s only shower has issues and other taps are totally fine. But she insisted she was right and yesterday she told me she will keep sending boiler engineer to fix it but the point is not the boiler! I already explicitly told her many times she just ignored and claimed she will send boiler engineer and charge me if no issue. So more than one year I haven’t had a full hot shower since I moved in. Of course the issue is still here, this is my second winter no full hot shower because I have 2 year lease! I already seek legal advice, property ombudsman and council to intervene. They will come inspect the issue and prove it is here. Very crazy

Carly · 15 September 2022

★★★★★ 5/5

Trustpilot

Tommy Lane was exceptional through the…

Tommy Lane was exceptional through the whole process. He answered all my queries throughout the application, and made what could have been a stressful process enjoyable throughout. Would recommend him to anyone who is looking for somewhere to rent.

Henry · 24 September 2021

★★★★★ 5/5

Trustpilot

Indre was so helpful and patient

Indre was so helpful and patient. She gave a quick resolution and was kind in the process, thank you!

Alesha · 24 October 2023