Trusted Agent profile · Westminster
★★★★★
2,171 reviews across 3 platforms
55 Weymouth Street, London, W1G 8NJ, Westminster, W1G 8NJ
Dexters's office in Westminster, at 55 Weymouth Street, is rated 4.4 out of 5 across 2,171 reviews on three platforms, including 287 Google reviews rated 4.9.
287
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,882
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Dexters Marylebone hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleI recently had the pleasure of working with Dexters, and I can confidently say their service is exceptional. Susannah provided excellent support with lettings, making the process of finding a place to rent smooth and stress-free. The team was professional, attentive, and always ready to assist with any queries. I highly recommend Dexters to anyone seeking reliable and efficient letting services.
1/5
TrustpilotWaste of resources
For several years, Dexters have bulk mailed solicitations that they will purchase or act as agents to let properties in my area. Each year I contact their Chamberlayne Road office, explaining that the entire block of flats is owned by one person, and that they should contact that one person. Information easily obtained by public records. Obviously, this information is ignored as the solicitations continue. This is an annoying waste of resources.
Dear Kathy, Thank you for bringing this to our attention, if you could email me directly with the address of the block at customerrelations@dexters.co.uk I can discuss this with the Office. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotIllegally withholding a deposit
Illegally withholding a depositI have left my flat 1 month ago and Dexters were contractually supposed to send my deposit back within 10 business days but they are simply refusing to do so. Every time I contact them I have to wait a few days in order to get a response which always dismisses my request and they say they need to confirm things that are already confirmed. My landlord has already confirmed the deposit can be returned in full but they still refuse to give it back to me. They have asked to deduct fees twice for things that are not receivable. From next week I will have to involve my attorney since dexters are clearly abusing their power and are in full breach of the contract that has been signed by all parties. They have of course been reported for their action.
Dear Kevin,I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI could give a zero star review if…
I could give a zero star review if allowed. The worst experience I have ever had. Imposing unjustified costs to tenants due to not taking the responsibility of their mistakes, for being completely disorganised, totally unprofessional and in complete dissarrangenent. The contract we signed was wrong in terms of dates, putting me in trouble without any reason, they cut the deposit amount based on false information, not based on contracts and inventory and trying to avoid all responsibilities, claiming that is not their fault. This is insane. Unprofessional and crooks!
Dear Maria, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWaste of time
So many of the properties I've called Dexters about have already been sold, are under offer etc. To the point where it just seems like a waste of time to call about their listings. Property hunting is already time consuming enough. I complained to a Dexter agent about this and he said it keeps Dexter's housing stock looking high. Yeah right, good for Dexters, lousy for customers.
Dear Deborah, Thank you for providing further information. I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotUtter incompetence, no shame, shocking lies in written correspondence
Edit: Below reply from Dexters perfectly illustrates everything I state below as I have already emailed that very exact email address and they confirmed receiving my formal complaint but here of course say that they cannot locate me. Classic Dexters.Original review:For 4 years renting through Dexters and despite multiple poor experiences over the years where things are mixed up, forgotten, incorrectly submitted, referred etc, by far the most despicable act was recent when they lied to me in written email correspondence, claiming to be negotiating on behalf of my landlord for a 31% increase in rent. Turned out my landlord never asked for this and never instructed them to do this or wanted any such increase. So I guess they were counting on us not talking to eachother hoping that I would decline the increase move out and they get fees to get someone new. Separate to this at least 10 other cases where all branches of dexters from maintenance to admin have failed to follow the simplest and clearest of instructions which cost time and money of both me as tenant as well as the landlord.
Dear Senad, I am sorry to read your 1 star review. I understand Edward Brodkin has been in touch with yourself regarding this. We wish you all the best. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
GoogleBenedicte did a fantastic job! Very on point and proactive. Most importantly she clearly showed that she cared about finding an apartment that really was suitable to my preferences. Looking forward to working together with her again in the future! Thank you Benedicte!
Dear Matei. Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleDealing with Dexters Marylebone was a great experience ! all the members of staff I dealt with were professional and very responsive; They found good tenants for me in less than a week and were very much "hands on" throughout the process.PositiveResponsiveness, Professionalism
Dear Peter, Thank you so much for the fantastic feedback, the team at Marylebone are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleElla Harris was super helpful and patient with my flat search! She found the perfect one for me!
Dear Helena, Thank you for your kind comments regarding the Marylebone team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThank you Donalina
I want to say thank you Donalina Gargrupe, the Property Manager. She is very helpful and always responsive. She is doing an outstanding job.
Dear K.C, Thank you for taking the time to leave a wonderful 5 star review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHave dealt with Mathew Walters at Dexters since we bought our flat in Marylebone in 2009. Professional, efficient and gets the job done. No problem in giving up to date advice on market conditions, and always willing to assist. I'd recommend Mathew and Dexters for your sale, acquisition or letting
Dear Paul, Thank you very much for your great review regarding our Marylebone Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotDonalina has great customer service skills
Donalina is very helpful, her customer service is great and trustable.
Dear Julio, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDonna is really professional and able…
Donna is really professional and able to understand our needs as tenants. Quickly replies to emails and always does her best to help.
Dear Alexandra, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMyra is an outstanding agent
Myra is an outstanding property manager, who responds well to all issues including maintenance, renewal of letting contracts and new tenants. Highly recommended.
Dear James, Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSurprisingly decent for renters
Zelda Carr has been very helpful at Dexters, as has Mohammed Amin and various others. They respond quickly to problems and are trustworthy.
Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery friendly and quick
Very friendly and quick estate agents. especially Natasha Bedenik. Always available by email and phone. I would recommend them above other estate agents.
Dear GL, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat service again
This is the second time I gave a review to this company. Same good service as my previous review. I would like to give a shoutout to the Senior Property Manager, Petros Giorganios, who promptly helped me to fix my apartment closet after a phone to him. The issue was fixed after 2 days of the phone call.
Dear Ken, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters Notting Hill continue the great work
Have posted previous great reviews of Dexters Notting Hill office, but just wanted to say again how well they've worked in finding me my new tenants and giving a me a lot of help sorting out some urgent works which needed completing over the difficult Christmas period. I've found both their Lettings Agents and Management Depts continue to go to great lengths to smooth the way for landlords!
Dear Alison, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoe and team have been excellent
Joe and the team have been excellent start to finish in helping us let our property. Fantastic choice of tenants appreciate the continued support from Dexters.
Dear Chris, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotHarassed and threatened by this company. Do not use!
The police are currently investigating my landlord for threatening behaviour and harassment. I have never dealt with or spoken with Dexters company before, yet they emailed me twice, claiming we'd conversed and agreed on a tenancy termination date. This is libellous, we have never spoken in this capacity! They have even issued an invalid eviction notice. I fully intend to add them to the original police report against my landlord and his agent and report them to Property Ombudsman. Trading Standards next!Do not use them!
Dear Michelle, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotKelly and her team are great!
Kelly and the team at Dexters have always been so helpful and brilliant. Very responsive and positive. We have been very impressed. Thanks!
Dear Consumer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotNice people but they don't do anything…
Nice people but they don't do anything unless you constantly chase them. For example they've owed me money for over 4 months now, every time I chase I get an excuse followed by a statement that it'll happen in X days. It doesn't happen so I chase again, repeat, repeat. Was similar when I was in one of their flats, the first visit for an issue or maintenance would be arranged quickly, then follow ups to actually fix the issue would not happen until I chased them.Pretty disappointing
Dear Gordan, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotI have always been pleased with my…
I have always been pleased with my local Douglas Martin in Hendon, but I didn't realise they have been taken over by the large company Dexters. Now it seems to be more about their own performance than customer satisfaction. As a landlord with rising prices I was adamant that I only wanted a fixed priced one year contract, while they kept pushing two years. Not that I am unreasonable and overpriced. But I need the option to slightly raise. Yet somehow I ended up with a two year fixed contract. How? I was travelling with bad WiFi and on the day they sent through the contract to sign I was on a boat and could only click quickly and return. I didn't realise I'd signed for two years! Nor did they tell me until a two year bill arrived. Now I have a tenant who phones regularly about everything and anything and I'm stuck for two years! I spoke to another landlord who was also unhappy as he ended up with two years. They also pushed like mad for extras like management etc. To make matters worse after taking the first month for their fees they hounded me for another £125 threatening a debt collector. Sadly I would not use them again.
Dear Laura, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. They shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLouis Preston and Natalie- 10/10
I have had the pleasure of dealing with Dexters property management over the past few years and have been delighted by the service provided by Louis Preston- who is always swift to lend a hand and make me laugh on the phone.In recent months, Louis has introduced me to a new member of his team- Natalie- who has been polite and respectful in my experiences so far.A great experience!
Dear JD, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters Marylebone hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
