Trusted Agent profile · Westminster

Dexters Hyde Park & Bayswater reviews in Westminster

4.4

★★★★★ Great

2,273 reviews across 2 platforms

4 Spring Street, Hyde Park, London, W2 3RA, Westminster, W2 3RA

Dexters's office in Westminster, at 4 Spring Street, is rated 4.4 out of 5 across 2,273 reviews on two platforms, including 394 Google reviews rated 4.8.

Google logo

4.8 / 5

394

Reviews on Google

This office

Trustpilot logo

1,879

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Westminster office, from every platform, shown as written. First names only.

1/5

Trustpilot

Terrible

Terrible. The team are not to be trusted. They rent out privately before properties are online and require you to decide on viewing/offering via their verbal description by phone. Avoid.

In · 14 March 2024

Agent replied · 26 October 2024

Dear In Absentia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team

5/5

Google

Saskia took me on several viewings of properties, she is very professional and I had a great experience working with dexters

Adit · 7 October 2025

5/5

Google

I will like to thank all at Dexters, Martina and the rest of the gang for letting out my property in Paddington, great service very professional.

Jack · 27 May 2024

Agent replied · 24 October 2024

Dear Jack, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

Great service here at Dexters from Corrin! Helped me look for a flat with great efficiency and was very knowledgeable and helpful throughout the process. Would reccomend anyone that is looking to rent around the area!

Ahmad · 25 October 2023

Agent replied · 24 October 2024

Dear Ahmad, We really appreciate you taking the time to leave such lovely comments about Corrin. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Hyde Park & Bayswater team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters was a very efficient company, they were really helpful in our viewings and getting back to us promptly. Chloé specifically was very helpful and knowledgeable about the apartments she showed us. We would recommend !

Rachel · 25 October 2023

Agent replied · 24 October 2024

Dear Rachel, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Big thanks to Nina

Very grateful to Nina for helping me secure my property. It was a tough process with a few issues but she was a great communicator and found ways to workaround the setbacks. Big thank you!

Amy · 15 November 2023

Agent replied · 26 October 2024

Dear Amy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Thank you! Would highly recommend this agency. We bought a flat through Dexters and really loved working with Parys from Dexters. We could have not it without him and his team. The process in the UK can be lengthy and frustrating, as well as the solicitors ... it is good to have knowledgeable, friendly and available agents to be “on your team” also.

Rachel · 26 October 2019

Agent replied · 24 October 2024

Dear Rachel, Having read your review, we would like thank you for your feedback about our Hyde Park & Bayswater Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Keep it up Dexters

Great experience so far with Dexters. Timely responses with issues/advice. Excellent and efficient customer service by Olivier, Senior Property Manager. Director, Mary Ann found to be very professional, helpful and understanding. Keep it up Dexters!Thank you

Yve · 20 October 2023

Agent replied · 26 October 2024

Dear Yve, Thank you for taking the time to leave a lovely review regarding Olivier and Mary Ann. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters Tenancy Renewals

I am a landlord who has been liaising with Rebecca at Dexters Admin regarding Tenancy Renewals and she is a total professional at her job. Faultless!

Sareen · 21 May 2024

Agent replied · 26 October 2024

Dear Sareen, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Attentive staff members

Attentive staff members, accommodating to our work schedules, supportive in seeing problems are dealt with swiftly and accordingly, very prompt responses to emails and phone calls

Jack · 20 May 2024

Agent replied · 26 October 2024

Dear Jack, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Had to call them 10 times and still was…

Had to call them 10 times and still was unable to get information on the contract extension. They hang up the phone with all sorts of excuses. They were absolutely unprofessional when I moved in, asking for rent payment 1 year in advance. Worst agency I ever had to deal with. Never again.

Mike · 18 February 2022

Agent replied · 26 October 2024

Dear Mike, I am sorry to hear what you are experiencing. I am unable to locate you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thanks Graziana!

First time we’re with Dexters and all the credits go to Graziana who’s so knowledgable and experienced, professional and yet friendly. She’s helped us with some valuable maintenance advice that saved us money and time!

Stefania · 8 November 2023

Agent replied · 26 October 2024

Dear Stefania, Thank you for taking the time to leave a wonderful 5* Google review. Graziana will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Bella Carco and Codie Proud provided an excellent service for my rental property search. They were communicative, helpful and supportive. I would highly recommend Dexters to any prospective new tenants.

George · 27 February 2024

Agent replied · 24 October 2024

Dear George, We really appreciate you taking the time to leave such lovely comments about Bella and Codie. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Great communication

Our landlord was not willing to release the deposit and Bailey helped us by handling all the communication with him and managed to get our full deposit back and was very responsive to all our questions.

Quentin · 12 October 2023

Agent replied · 26 October 2024

Dear Quentin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Elle and Elli @ Dexters were amazing to…

Elle and Elli @ Dexters were amazing to work with!Dexters were slightly more expensive than other agents we spoke to, but well worth it. They kept us in the loop throughout the process, and helped close everything off as quickly as possible. Would want to go with them again next time

Emma · 20 May 2022

Agent replied · 26 October 2024

Dear Emma, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great support from Graziana

We had great support during our tenancy from Graziana Doronzo. She has been always very helpful and always went the extra mile to help and get the stuff sorted for us. Thank you, Graziana!

Lucia · 27 November 2023

Agent replied · 26 October 2024

Dear Lucia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Good end-to-end experience

Really good experience with Dexters as the lettings agent (and us the tenants). When we've had small issues and requests, Donalina's always been helpful, checks in on progress and ensures we see a positive outcome. Overall, I'd recommend Dexters to any tenants looking to move.

Sandy · 12 January 2023

Agent replied · 22 December 2024

Dear Sandy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

This was the worst experience I have…

This was the worst experience I have ever had. No help for the renter. I thought maybe their only focus was for the property client but I have heard from their experience it has been just as bad.I would never use them again. Appalling.

Victoria · 10 February 2023

Agent replied · 22 December 2024

Dear Victoria, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Trustpilot

Friendly and polite service

Friendly and polite service from our building manager and their colleagues. The contractors that get sent out can be hit or miss but the Dexter team is great.

Alfie · 28 March 2024

Agent replied · 26 October 2024

Dear Alfie, Thank you for leaving a wonderful review. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

I am very tired of seeing outdated ads…

I am very tired of seeing outdated ads on Dexters website. I am looking for a place to rent at the moment, called one of the offices. They said the flat is gone in December! Come on guys we’re in March. They weren’t willing give recommendations for the other flats. Quite disappointed!

Sophie · 6 March 2022

Agent replied · 22 December 2024

Dear Sophie, We are sorry to hear that your experience with us didn’t go as planned. I am unable to find you in our database. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

EXCELLENT lettings team. So incredibly effective and proactive. Have used a few agencies in the area and this is, hands down, the most impressive. Great service from Bella. Thank you for everything.

Saniya · 29 December 2023

Agent replied · 24 October 2024

Dear Saniya, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Yasmin

Yasmin, was very friendly from the first day she met me personally at the agency, she is accompanying me and helping me to find a new home to live! very attentive and always answering my questions quickly. grade 10!

Morgana · 3 July 2023

Agent replied · 22 December 2024

Dear Morgana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thanks for continues support.

Jimmy over the last 5 years have provided great customer service,He is very helpful in answering all the questions as well as helping in finding good tenant and follow up the matters until it is settled.Keep up the good work and hope to get continues support and service from you in future.

Nareshkumat · 18 February 2022

Agent replied · 22 December 2024

Dear Nareshkumat, Thank you for your kind comments regarding Jimmy and your 5* review. We really appreciate you taking the time to leave a review and we are thrilled you have had such a pleasant experience over the last 5 years. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Pam Simmons at Dexters

I deal with Pam Simmons and , since she has been on my case, the service from Dexters has been first class. Always responsive, helpful & friendly. No queries left unanswered . Highly recommended

David · 6 November 2023

Agent replied · 26 October 2024

Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

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