Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI am a long-term tenant via Chestertons…
I am a long-term tenant via Chestertons and their service has been consistently outstanding, whether it is liaising with the landlord or with engineers, it is always a smooth experience. As a busy person, I am happy that they take care of most of the processes. Like with all things, the service is down to individual people and here I would like to highlight Mark Kardos who I deal with regularly. He has been pro-active, kind and always helpful.
Pavol · 12 October 2023
Agent replied · 25 October 2024
Hi Pavol, thank you so much for the wonderful review. Mark certainly is a gem!
★★★★★ 5/5
TrustpilotI recently rented a property with Leusa from Chestertons
I recently rented a property with Chestertons and the service and professionalism that we received from Leusa was outstanding. She was very flexible with our needs and helped us through all the process. Definitely calling her the next time we move.
César · 16 December 2022
Agent replied · 25 October 2024
Hi Cesar,Thank you for taking the time to leave this review. It's great to hear how Leusa was able to offer such an outstanding service! Please do get in touch if you need any further assistance.
★★★★★ 5/5
TrustpilotGreat experience with Chestertons
Great experience with Chestertons. Molly was incredibly helpful in helping me out finding different apartments.She’s professional, helpful, and a very nice person (which is a big plus in a stressful flat hunting.This is just an appreciation for Molly’s efforts. Thanks again!
Abdullah · 16 December 2022
Agent replied · 25 October 2024
Hi Abdullah, We're so please to hear about how helpful and professional Molly has been! Please do not hesitate to get in touch if you need any further assistance.
★★★★★ 5/5
TrustpilotGreat letting experience - Thank you very much Juliette
Juliette was very resourceful and helpful in my property search. She gave me great tips and helped me find my flat in this very competitive markets giving me advice throughout the negotiations. Very professional and responsive to my questions.Definitely recommend to anyone looking to rent a flat.
Matthieu · 30 August 2024
★★★★★ 5/5
TrustpilotConor has been the most amazing help…
Conor has been the most amazing help throughout this entire process! Highly highly recommend Conor!
Lulu · 30 August 2024
Agent replied · 25 October 2024
Hi Lulu, this is amazing to hear. Thank you for sharing this feedback with us and if you need anything else, please let Conor and the team know.
★★★★★ 5/5
TrustpilotResponsive service
Responsive service. Suzan Salih and the team were very helpful and guided me through the process of letting a property as a novice.
Jalon · 5 April 2024
Agent replied · 6 February 2025
Dear Jalon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 4/5
TrustpilotProperty manager - Richard parkin
Richard Parkin has been our property manager with Chestertons for about 6 months now and has been really professional, easy to contact, response times are excellent and he has provided us with solutions where needed.
Deidre · 21 February 2025
★★★★★ 5/5
TrustpilotPreya Nair helped us with a difficult landlord
Chestertons managed our property but unfortunately we had an extremely difficult landlord who would ask for multiple quotes before he fixed anything and not respond to requests for days or weeks. We were left without a fridge for a month (despite having young children), and other essential items took months to resolve. Preya took over our property management about 2 years ago and was very tenacious, she kept chasing the landlord and tried her best to resolve issues as soon as possible. She was very helpful and we appreciate what she did in this tricky situation. She also helped us recover our deposit when the landlord was unfairly trying to hold onto it. I would highly recommend her as a property manager and hope Chestertons are able to retain her.
SRDRDD · 10 September 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave a review, your kind words have been shared with Preya.
★★★★★ 5/5
TrustpilotSuzan Salih and the team have been…
Suzan Salih and the team have been fabulous and made the process very smooth and would 100% recommend. Thank you!
Bella · 30 May 2024
Agent replied · 6 February 2025
Dear Bella,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotI would like to thank Stephanie Russo…
I would like to thank Stephanie Russo for very personalized, customized approach, 24/7 availability and professionalism.
Vladimir · 8 August 2024
Agent replied · 25 October 2024
HI Vladimir, thank you for great review and kind words. We are so glad Stephanie was professional and provided a personalised service. Should you need anything further, we will be happy to help.
★★★★★ 5/5
TrustpilotSuzan has been so helpful
Suzan has been so helpful! She’s answered all my questions/queries quickly and in a way that’s easy to understand. This has made our move in process run smoothly. Would definitely recommend :)
Bobbie · 4 September 2023
Agent replied · 6 February 2025
Bobbie,Thank you for your 5* review of the recent service you received from our James Pendleton Move In Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotWonderful to deal with
This is the 3rd time I have used Chestertons to find a rental property. They are absolutely wonderful and really listen to what you need and are looking for. Jessica Wilson in the Barnes office was a joy to deal with- she found the perfect property and made sure we secured it. The whole process was as stress free and easy as it could be. She even met us early one morning to pick up the keys before the office was open. She is a pleasure to deal with and I highly recommend this office.
Gaby · 31 August 2023
Agent replied · 25 October 2024
Hi Gaby, congratulations on your latest move! We're absolutely thrilled to hear you've chosen Chestertons multiple times to help you find a rental property and that Jessica made the process easy for you. Should your circumstances change in the future, you know where we are. Best wishes!
★★★★★ 5/5
TrustpilotThe Chestertons team did a fantastic…
The Chestertons team did a fantastic job advising us through the sale of our flat. Since the first visit, Sabatino provided insightful advice regarding valuation and believed in the potential of the property. Alasdair and the sales team worked tirelessly to find potential buyers and we ended up receiving multiple offers on the property. We achieved completion last month and couldn’t recommend them highly enough.
ZAIRA · 16 July 2024
Agent replied · 25 October 2024
Hi Zaira, thank you for taking the time to leave a review and congratulations on the sale of your property. It's great to know the team's knowledge, advice and hard work led to multiple offers and a successful completion. Should you need anything else in the future, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotI had the pleasure of using Tamara…
I had the pleasure of using Tamara Price at Chestertons South West lettings. Tamara was really efficient at sending across the offer form to us so we could put in our offer ASAP. Tamara was friendly and Informative over the phone and answered all of my questions. Thank you Tamara!
Sarah · 2 September 2021
Agent replied · 25 October 2024
Tamara sends her best wishes, and thanks you for taking the time to post a review.
★★★★★ 5/5
TrustpilotVery Good 😊
Suzan Salih was a pleasure to work with and made the transition into our new flat seamless. The communication was excellent!
Bella · 30 April 2024
Agent replied · 6 February 2025
Dear Bella,Thank you for your 5* review of the recent service you received from our James Pendleton move in department We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
GoogleJonathan has been very supportive throughout the whole sale process. I can't thank him enough for driving the sale through during a turbulent sales market!
Emily · 8 February 2024
Agent replied · 7 February 2025
Hi Emily,
Thank you for taking the time to leave this great review about Jonathan. We're so pleased to hear how he was able to offer such great support through the sale process! We wish you all the best, and please don't hesitate to reach out if you need any further support.
★★★★★ 5/5
TrustpilotChestertons South West Lettings- Kate
Throughout our entire renting process, from placing our offer on the property to having moved in, Kate Bennett has been endlessly supportive and helpful with every query we have had, making this move as smooth and easy as possible and continues to do so as we settle into the property.
Ross · 20 August 2021
Agent replied · 25 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotConor Bunn
Conor Bunn has been very responsive, professional and helpful throughout our house buying journey!
Ben · 30 August 2024
Agent replied · 25 October 2024
Hi Ben, thank you for leaving a review for Conor. We'll make sure to pass on your compliments to him. Best wishes!
★★★★★ 5/5
TrustpilotThank you Niema Latif
I am very pleased with the help we got from our tenancy consultant, Niema Latif, who was very helpful, kind and professional and helped us get everything needed done with reassurance in a quick time. We appreciated that we could trust the process and Niema, knowing we were in good hands. Thank you!
CG · 13 January 2025
Agent replied · 6 February 2025
Good afternoon, thank you for the great review. We are so glad Niema was helpful, kind and professional. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotRang up to ask many questions as I am a…
Rang up to ask many questions as I am a first time renter and Millie Brandon was nothing but a fantastic help, managed to help me get all the information I needed and couldn't of asked for a better person to speak to!
Danny · 17 August 2022
Agent replied · 25 October 2024
Thank you for your review!
★★★★★ 5/5
TrustpilotGreat agents
Hands down the best agents in SW6. Conor is a pleasure to work with
Oliver · 29 August 2024
Agent replied · 25 October 2024
Hi Oliver, thank you for the great review. Conor will be thrilled by your kind words. Wishing you all the best.
★★★★★ 5/5
GoogleHad a great experience with and received exceptional service from Chloe Kim at the Pimlico office.
Vivek · 5 October 2026
★★★★★ 5/5
TrustpilotI would especially like to thank James
I would especially like to thank James. As my first point of contact, he's always been very helpful and proactive. All my emails were replied promptly, showing commitment and genuine interest in the costumer.
Silvio · 22 June 2023
Agent replied · 6 February 2025
Dear Silvio,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our Property Management team. Thank you for feeding this back to us. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotA TOP PROPERTY MANAGER
Risida Geeganage is the best !
Donald · 22 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
