Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPrevious review was deleted/ worst agency for renewals
It seems my reveiw was deleted, so here I am writing it again, if this gets deleted know that Chestertons lie a lot of rating so they are willing to hide poor ratings.So I have been a long term let with Chestertons, it seems when it comes to renewal, the only thing that matters is landlords. When they onboarded me they did an excellent spotless service, however the same can’t be said about the extension. So much delays, stress and deliberate dirty tactics so you give up on renewing and instead you move elsewhere so the landlords/agency can increase rent. To give further perspective, they booked an end of tenancy audit date on the last date of my tenancy and I was told to pay for that date because according to their accounts I overstayed despite my contracts and rent ending on 27th.So they changed me for that too, then when it comes to deposit, they will do everything to delay, discourage you. So you give up. I’m really sick of this behaviour, very inappropriate and I DO NOT recommend renting as tenants with Chestertons teams.Either, they think they are smarter than everyone in the room by playing psychological moves or I’m really dumb. It’s definitely not me being dumb though.
Sash · 10 November 2023
Agent replied · 25 October 2024
Dear Sash, your original review was not deleted. It's still visible on our page (here is the direct link to the review: https://www.trustpilot.com/reviews/651548d5e11d91bd9e40a4ec).
★★★★★ 5/5
TrustpilotWould recommend Niema Latif
I engage with Chesterton's annually to organise a lease renewal. Niema Latif is always helpful and timely with her responses and we have managed to sort the renewal in record time this year. Thank you very much and hope to deal with you again next time!
Anastacia · 23 August 2022
Agent replied · 25 October 2024
Thank you for the five stars - we hope to deal with you again too :)
★★★★★ 5/5
TrustpilotGreat management (thanks Brooke)
Brooke was incredibly helpful throughout the whole moving process and was able to manage and resolve all our queries. She went above and beyond to ensure that our move in went as smoothly as possible. Big thank you!
AJ · 30 May 2023
Agent replied · 6 February 2025
Dear AJ,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Brooke will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotA fantastic and efficient company
A fantastic and efficient company. Millie Brandon was simply amazing. She was so prompt with responses and provided solutions and answers for everything that came her way. She made the process an extremely stress free and an enjoyable one and helped me find the perfect flat!
Henry · 22 August 2022
Agent replied · 25 October 2024
Thank you for your review Henry!
★★★★★ 5/5
TrustpilotVery positive experience
Alexandra has been very helpful and responsive to our needs to find a new flat. We have found a nice flat quickly with her help. She is very friendly and has good knowledge of the real estate market as well.
Yiyi · 28 March 2023
Agent replied · 25 October 2024
Hi Yiyi,Thank you for taking the time to leave this review. We're pleased to hear how Alexandra was able to offer such a fantastic service in finding you a new flat! We wish you all the best in your new home, and please do get in touch if you need any further assistance.
★★★★★ 4/5
TrustpilotSamuel
I had a mixed experience with Chestertons.
Zhou · 22 May 2026
Agent replied · 28 May 2026
Thank you for your detailed feedback, Zhou. We're glad to hear Ryan's efforts made your initial letting experience positive. We apologise for the challenges you faced during the check-out process and appreciate your insights. Your comments will help us improve our communication and service for future clients.
★★★★★ 5/5
GoogleLeusa and the Chestertons Pimlico team were amazing securing tenants in record time. I was delighted with the result.
Edward · 5 October 2026
★★★★★ 5/5
TrustpilotHad a seamless experience with Ioana…
Had a seamless experience with Ioana regarding a kitchen repair. From start to finish, she was highly professional, incredibly responsive, and coordinated with the contractor seamlessly to get everything sorted quickly. Thanks again for the fantastic support! Michele
Michele · 28 May 2026
★★★★★ 5/5
TrustpilotVanessa has been really helpful with…
Vanessa has been really helpful with arranging visits to our property at end of tenancy and passing in informationMany thanksJenny
Jeanette · 7 July 2024
Agent replied · 25 October 2024
Hi Jenny, thank you for your review. We're delighted to hear that Vanessa has been helpful in arranging visits and providing info at the end of your tenancy. Should you have any further questions, please feel free to get in touch!
★★★★★ 5/5
TrustpilotAmazing service from start to finish
Amazing service from start to finish. I can’t thank Issy Thompson in the Fulham branch enough… she was so helpful, super organised and just a pleasure to work with. Would recommend to anyone looking for a property.
Matilda · 23 June 2023
Agent replied · 25 October 2024
Hi Matilda, happy Friday and thank you for your review about Issy! We're happy to hear she helped you in the search for a property and hope you are settling into your new home. Wishing you all the best!
★★★★★ 5/5
TrustpilotMelissa - short term let
Melissa has been amazing in helping us find a short term temporary let in such a short space of time - we have a dog and that’s never easy in london ! She always followed up when needed and saw things through - her efforts were really appreciated
Ami · 12 May 2022
Agent replied · 25 October 2024
We're proud to be a pet-friendly estate agency and are so pleased you and your pooch have found a lovely home :)
★★★★★ 5/5
TrustpilotColette O'Sullivan
Colette O'Sullivan have been instrumental in maintaining my flat at a safe and legal level. She without fail, informs me of what is needed in terms of updating the various certificates for electricity, gas and others up to date, current, thus ensuring we all remain safe and within the law. without her support, I will not be able to navigate all the requirements for a safe rental of my house. I commend her excellence and diligence, a well deserved 5 stars.
Muhammad · 30 October 2023
Agent replied · 25 October 2024
Thank you very much for the glowing review!
★★★★★ 5/5
TrustpilotOur property manager Mark Kardos is outstanding
Our property manager Mark Kardos is knowledgeable, attentive and polite. He is obliging and deals with any issue promptly and professionally. He has managed our property for several years. We highly recommend him.
MSA · 6 October 2023
Agent replied · 25 October 2024
Thanks so much for your feedback! We're happy to hear Mark has been managing your property for a number of years and is always on hand should you need anything. Best wishes!
★★★★★ 5/5
TrustpilotSuperb Compliance and Property Management team
We absolutely love working with the Compliance and Property Management Team at Chestertons. They are, and always have been, extremely efficient and proactive with instructing works and settling our invoices. As a husband and wife growing a family run business, Chestertons have helped us grow and develop into the successful company we are today, learning lots along the way and developing fantastic working relationships across the team. They are one of the most strategic and organised agents we work with and are always on hand to help throughout the working day. We are extremely proud to be Electrical Contractors for Chestertons and hope this may continue for many years to come.
SHEA · 30 October 2023
Agent replied · 25 October 2024
What a glowing review Shea, thank you for taking the time to provide us with this feedback. We look forward to working with you for many years to come!
★★★★★ 5/5
TrustpilotRenewing our flat.
We've just renewed our apartment lease. Lavie Kim and Alice made the process easy and fast, which we greatly appreciated.
GP · 4 July 2024
Agent replied · 25 October 2024
Hi GP, thank you for taking the time to leave a review. We're happy to hear your tenancy renewal went smoothly and Lavie and Alice were on hand to help. Wishing you all the best!
★★★★★ 5/5
TrustpilotThe safety compliance team ARE THE BEST
The safety compliance team I think are the best team to ever walk this planet. We are a contractor who do works for Chestertons (NXG Home Services). We have never came across a team who are as efficient and helpful as these guys. We hope to be working with the team for many years to come.Colette O'Sullivan, Natasha Evans, Ellie Zambakides, Aneta Gromala, Tracy Bonner and the rest of the team are absolutely fabulous and forever greatful for each of the team.
Joseph · 27 October 2023
Agent replied · 25 October 2024
This is so lovely to hear Joseph, thank you for taking the time to leave a review. Here's to many more years working together!
★★★★★ 5/5
GoogleExceptional experience!
My agent was Leusa, I had a very difficult situation and a lot of set backs but finally managed to get through it all thanks to her patience and her empathetic approach.
Coming from the service industry myself, having good knowledge of the current market, and after being registered with around ten agencies I can most definitely say Chestertons is by far the best agency out there(Westminster).
From their initial understanding of your needs of your ideal property, to their service recovery and their exceptional customer care- I would definitely recommend contacting Chestertons if you are currently looking or desire to look for a property even if you are negotiating with other agencies!
Viraj · 23 October 2023
Agent replied · 22 October 2024
Hi Viraj,
Thank you very much for taking the time to leave this lovely review. We're so pleased to hear that Leusa was able to provide an exceptional experience and support in finding a new property! We wish you all the best in your new home, and please don't hesitate to get in touch if you need any further assistance.
★★★★★ 5/5
GoogleMartins Purlicis helped me land my dream flat, within my budget, which is a miracle given the current market. I contacted so many agents and I was close to giving up on the area until I found Chestertons Westminster and Pimlico. I’m so grateful to Martins for his patience and his expertise. He really had my corner, which is so much more than I expected from an agent. He was great to work with. THANK YOU MARTINS from the bottom of my heart. I highly recommend Chestertons Westminster and Pimlico. An easy five stars!
Christina · 23 October 2023
Agent replied · 22 October 2024
Hi Christina,
What a lovely review, thank you for taking the time to write this. We're so glad to hear how amazing Martins has been throughout the process and in landing you your dream flat! Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotStav was friendly and very helpful…
Stav was friendly and very helpful throughout our search for somewhere to rent in Shad Thames. He was good at communication and we appreciated the video he sent of the house before viewing and doing all he could to make sure our offer was the most attractive one for the landlord.
Jacqueline · 10 November 2021
Agent replied · 25 October 2024
Thank you for sharing!
★★★★★ 4/5
TrustpilotProfessional property agents
Our experience with Chesterton has been very positive so far, thanks to the good work of Joyce Pau, our property manager.
Sergio · 10 June 2024
Agent replied · 25 October 2024
Hi Sergio, thank you for your kinds words for Joyce, she'll be thrilled to see this. Please do let her know if you need anything further. Best wishes!
★★★★★ 5/5
TrustpilotSmooth Tenancy Experience From Start to Finish
You can post something like this on Trustpilot:
Burcin · 8 May 2026
Agent replied · 28 May 2026
Thank you for your fantastic review, Burcin! We’re thrilled to hear about your positive experience with Christie. Her dedication to clear communication and attention to detail truly sets her apart. We appreciate your kind words and wish you all the best!
★★★★★ 1/5
TrustpilotUtterly disappointed with the service
Utterly disappointed with the service. One of the most incompetent Letting Agencies I have seen.
Arunabesh · 14 March 2026
Agent replied · 21 March 2026
We sincerely apologise for your experience, Arunabesh. Your feedback is important, and we are actively working to address the issues you've raised. We understand the frustration you've faced and are committed to improving our service to ensure a better experience for all our clients. Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotThanks Conor!
Just wanted to say a massive thank you to Conor who has been nothing short of exceptional!
Trevor · 16 August 2024
Agent replied · 25 October 2024
Hi Trevor, thank you for your feedback. We'll make sure to let Conor know you've left a review for him. Best wishes!
★★★★★ 5/5
TrustpilotHappy with our property manager
Our property manager Joyce Pau has been very responsive and our communication with her has been great throughout
D · 28 July 2024
Agent replied · 25 October 2024
Hi D, thank you for the kind words. We are so glad Joyce was responsive and had great communication throughout. Thank you for the review.
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