Chestertons Westminster & Pimlico reviews

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings - Zoe

South West Lettings - ZoeZoe was excellent from start to finish with the completion of our letting. Very friendly, informative and welcoming. In addition Zoe went over and above her role as lettings agent beyond our move in date to assist with some day to day enquiries weeks after we had moved in. We never felt like Zoe was pushing us to make a move or in any way pressured in the transactions, just well informed and comfortable in the knowledge Chestertons and Zoe, had our best interests at heart.Thanks Zoe!

C.R · 19 August 2021

★★★★★ 5/5

Trustpilot

Chesterton SW Lettings, a job well executed

Chesterton SW Lettings team on Battersea Rise were excellent with the recent letting instruction for my two-bed flat in Clapham. Within a window of three days, the team found the right tenants who met the criteria that I had given. The whole team is an absolute pleasure to deal with, professional through and through. Lead by Gary Noone, an experienced and knowledgeable agent, who understands the market, appreciates the important issues for landlords and tenants, not shy in striking the right balance for both sides and, at the same time, willing to be commercial. Gary and his team were completely hand-on in guiding me through the steps in the process making it a much more seamless exercise than it would have been otherwise.Chesterton also handled another letting instruction for us in the South Bank SE1 recently. We found their processes and approach in general much more efficient than those by other agencies by a long distance. Happy to recommend Chesterton SW Lettings to others.

Bao · 19 August 2021

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings - Sebastian

From starting to find flat in and around the Barnes area, Chestersons and in particular Sebastian, was very accommodating, listened to our needs throughout and ended up showing us a lovely flat which we have been in for, for over 6 months now. The onboarding process was nice and simple through the Chesterson online portal and if we had any questions, Sebastian was quick to assist us. I would highly recommend using Chestersons and I can’t thank Sebastian enough for making, what was a bit of a daunting process so straightforward. Luke.

Luke · 17 August 2021

★★★★★ 5/5

Trustpilot

I’ve had an amazing experience starting…

I’ve had an amazing experience starting my rental application with Chestertons. The communication has been outstanding, and I couldn’t have asked for a better agent than Dawn. She has been an absolute star, understanding, proactive, and truly brilliant at what she does. Renting can often be a stressful process, but Dawn has made everything feel effortless. Her professionalism and friendly approach have been so reassuring, and I’m really grateful for all her help. Highly recommend Chestertons, especially if you’re lucky enough to have Dawn guiding you through!

Amba · 20 February 2025

★★★★★ 1/5

Trustpilot

DO NOT RENT/BUY PROPERTY WITH THEM!

Terrible. I cannot emphasise enough how dismissive Chesterston has been toward our moving process. They don't reply to our multiple emails and when they do, the answers are inconclusive and no actions are taken toward our requests. Although it says in our contract the deposit reimbursement would occur in 10 days after moving out, it has been four months without getting our money back. DO NOT RENT/BUY PROPERTY WITH THEM.

Maria · 6 December 2022

★★★★★ 5/5

Trustpilot

Had a really good experience

Had a really good experience thanks to a really great estate agents, my Matthew Gwyer. Other estate agents had made us feel like they weren't listening to what we were looking for and just trying to push us towards something that we didn't want but Matthew was the opposite.Also appreciated not having to go through the process of confirming with bank detail and then waiting for the landlord to "choose" who they wanted to go with. Feels like just another way to give all the power to the landlord and leave the renters out to dry. But Chestertons were the only estate agent we dealt with that didn't do this which made all the difference.

Cam · 30 July 2021

★★★★★ 5/5

Trustpilot

When it came time to renew our flat…

When it came time to renew our flat rental Niema was just amazing. She liaised with our landlord got the contract prepared and we were signed and all agreed in no time at all. Chestertons is such a good trustworthy agency easy to deal with and honest.

Martin · 2 July 2024

★★★★★ 5/5

Trustpilot

I recently rented a property through…

I recently rented a property through Andrew Zohraphos. He was a pleasure to deal with and went the extra mile to ensure everything went smoothly. We were moving internationally and Andrew’s attention to detail and understanding of what was important and what we needed was exceptional. He kept us up to date through the whole process and made the transition very easily. I can’t recommend Andrew enough as his level of professionalism is hard to find

Ms · 19 March 2022

★★★★★ 4/5

Trustpilot

Friendly, helpful, patient team

The team at Chestertons, Pimlico, helped me to terminate a contract with a tenant, sort out the mess they'd left, and then find another tenant. Alina Alexa and James Hall were especially helpful; James addressed all my questions with patience and understanding and Alina helped me follow through some tricky negotiations. They remained positive and welcoming throughout the process.

Katie · 17 October 2023

★★★★★ 5/5

Trustpilot

Thank you Amanda for your excellent service and support!

I am pleased to give the highest rating to Amanda Goodman of Chestertons who managed my property for the past few years. She always responded quickly to both tenants and to myself, ensuring that work was carried out quickly and efficiently. Amanda was always even tempered even under stress and was highly professional throughout. She gave me peace of mind and is an asset to the company. She is without question the best of all the people I have been dealing with over the years.

Fiona · 27 June 2021

★★★★★ 5/5

Google

I would like to thank the Sales Team, specifically Jonathan Adams who worked tirelessly to find a suitable buyer for my flat. The efforts of him and his team at Chestertons are greatly appreciated.

David · 11 May 2026

★★★★★ 4/5

Trustpilot

Chestertons has supported us in looking…

Chestertons has supported us in looking for a home to rent. Juliette has been particularly helpful, responsive and understanding of our specific needs, even going out of her way to link us up with her colleagues working in different zones of the city.

Massimo · 29 August 2024

★★★★★ 5/5

Google

Joash, was extremely helpful in finding me an apartment that fit my criteria including price range, length of stay, location, etc. he was very responsive and helped me whenever I had questions for the landlord. Truly grateful for all his help

Robbie · 16 March 2026

★★★★★ 5/5

Trustpilot

Our property manager Vanessa has been…

Our property manager Vanessa has been of great support during the recent two turbulent years with new tenants, break-in in the flat, several minor challenges with the tenants and now check-out and preparing for sale. We have experienced efficient, professional and friendly cooperation in all situations.

Sven · 6 July 2024

★★★★★ 5/5

Trustpilot

Outstanding property management

Xiaoyi is our property manager and she is an outstanding professional - she promptly replies to emails and resolves any issues that occur in the property. She is very calm, courteous and understanding and we are very thankful to have Xiaoyi as our property manager.

NB · 22 July 2024

★★★★★ 5/5

Google

I love Chestertons service, especially Nathaniel. I'm working at the South Korea Embassy, and we contract for a property with Chesterton. There was a situation, delayed moving date because of background check at South Korea. But Nathaniel and Landlord waited it nicely. Thanks

강도현 · 23 August 2024

★★★★★ 5/5

Trustpilot

Thanks to Stephanie Russo

I also would like to thank Stephanie Russo for the very good assistance in letting my flat. She explained everything and always answered my frequent questions. We were in constant contact and she was always very helpful and friendly. I highly recommend her services.

Alessandro · 6 August 2024

★★★★★ 5/5

Google

I would like to send a huge thank you to Jonathan Chevalier in helping us sell our flat. We have had this flat on the market several times in the last few years with different agents but it never sold. Jonathan was able to get the right buyer for the flat in just 4 weeks. Awesome! He liaison with both parties professionally and efficiently.

Dalal · 4 February 2025

★★★★★ 5/5

Trustpilot

Tenancy termination/Property Care

I have dealt with Vanessa for several months now, and I have been very impressed with her ability to cope with all the problems I have thrown at her. She is very reliable, and I do not have to ask her twice about anything. Would definitely recommend

Yvonne · 14 June 2024

★★★★★ 5/5

Trustpilot

Exceptional Service

Hamlett and the Chestertons team led a seamless process to help me rent an apartment during difficult market conditions. Hamlett was exceptional in answering any of my queries both in terms of speed as well as quality of his answer. When there was any roadblock, he kept me informed about the situation and about how he was planning to solve it. Not one issue remained unresolved. I can only recommend working with him and Chestertons. Thank you!

Lisa · 28 November 2021

★★★★★ 5/5

Trustpilot

Very impressed and would recommend

We have just sold our house with Chestertons and we were very impressed with them. Their communication was good throughout, they were reliable and very hard working, and especial thanks to Malachi Emojevbi who helped us through the process after accepting an offer. A great team and I would definitely recommend.

Jen · 27 March 2024

★★★★★ 5/5

Trustpilot

Niema Latif is my letting agent

Niema Latif is my letting agent. I hadn't heard if my lease was being renewed as I wished. This morning I phoned her up and expressed my concern to her.She undertook to contact the landlord to ask him what his wishes were, and immediately got back to me with his proposal for a further one year lease.I gladly accepted and look forward to another happy year in my flat.

Monique · 29 November 2022

★★★★★ 5/5

Trustpilot

Great service

I recently had the pleasure of working with Katherine Ma from Chestertons, and I can't recommend her highly enough. From the outset, Katherine was incredibly professional, knowledgeable, and responsive. She made the entire process of finding and securing a rental property seamless and stress-free.

Callum · 1 August 2024

★★★★★ 5/5

Trustpilot

I can highly recommend Chestertons

I can highly recommend Chestertons! I have worked with a few letting agencies but this experience really stood out. My agent, Jasmine Birungi went out of her way to answer all of my questions promptly, and supported me throughout the process with a smile. Chestertons operates a portal to upload and store documents, see where you are & what tasks you have, which makes it seamless. The move-in went similarly well, with ample communication on availabilities and all.

Adam · 9 September 2021