5/5
GoogleWe worked with Eliza during a property search and she was super helpful! She was also very patient and was detailed in her responses to our many questions! Thanks, Eliza!
Trusted Agent profile · Westminster
Chestertons St John's Wood reviews in Westminster
★★★★★
2,478 reviews across 2 platforms
122 St. John's Wood High Street, St. John's Wood, NW8 7SG, Westminster, NW8 7SG
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 122 St. John's Wood High Street, is rated 4.6 out of 5 across 2,478 reviews on two platforms, including 298 Google reviews rated 4.8.
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Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Google5/5
TrustpilotI had a wonderful experience with
I had a wonderful experience with Akikur Rahman he was so helpful with the whole process of renting my property from the start to finish. Very responsive and knew the market inside out. Highly recommend!
Agent replied · 30 October 2024
Thank you for the 5 stars
5/5
TrustpilotAnson from Chestertons is so helpful…
Anson from Chestertons is so helpful and we can really count on him to sort out all these little things that happen when you rent. A real star!
Agent replied · 30 October 2024
Hi Maria,Thank you for taking the time to leave this review. It's great to hear how helpful Anson has been to you! We wish you all the best, and please do get in touch if you need any assistance from us.
5/5
TrustpilotAngelina Malinina did a good job of…
Angelina Malinina did a good job of fixing the issues we had with the flat we are letting.
Agent replied · 30 October 2024
Thank you for taking the time to leave a review for Angelina. We're delighted to hear she assisted you with your property. Should you need anything else, please let us know!
1/5
TrustpilotThe agent force an cancellation on us…
The agent force an cancellation on us even the agent was at fault.
Agent replied · 30 October 2024
Hi Bo, we're sorry to see you have left this review. In order for us to look into this further, we have sent you a request via Trustpilot for more details. Please do complete this at your earliest convenience.
5/5
TrustpilotExcellent service during the whole…
Excellent service during the whole process of renting, not only visiting the properties, but after with the paperwork and relationship with the landlady. Very recommendable.
Agent replied · 30 October 2024
Hi there,We're incredibly pleased to hear how our team was able to provide an excellent service! We wish you all the best, and please do get in touch if you need any further assistance.
5/5
TrustpilotChestertons let a property for me…
Chestertons let a property for me recently. Gary and Josh provided a personal service with excellent attention to detail and despite a tight timescale nothing felt pressured but everything was delivered to a high standard.Highly recommended.
Agent replied · 30 October 2024
Thank you for sharing your experience Wendy!
1/5
TrustpilotTerrible Experience
Awful agency with zero regard for tenants privacy, rights, or common courtesy. Extremely negative experience with them. Avoid at all costs. I would never consider them to purchase a house after their complete disregard for customer service to tenants.
Agent replied · 30 October 2024
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously, and would like the opportunity to discuss your comments with you further. Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.Thanks.
5/5
GoogleChestertons and Sophie Cramer were very helpful, kind and professional. I really love my flat in n St. John's Wood, thanks to Sophie for helping me to find out a lovely flat! ,
5/5
TrustpilotExtremely helpful
Extremely helpful, organized and efficient
Agent replied · 30 October 2024
Hi Svetlana, thank you for your kind feedback. We really appreciate hearing this. If you need anything else, do let the team know. Wishing you all the best!
1/5
TrustpilotWorst experience with this agency
Very bad experience with this agency. They promise the moon, but once you've signed with them is it the complete opposite, and they'll simply ignore you when you need them.
Agent replied · 30 October 2024
Hello Paul, Thank you so much for leaving this review, we are incredibly sorry to hear about your frustrations. We take client dissatisfaction very seriously and are keen to look into this for you. Please can you respond to the Information Request we’ve just sent you so that we are able to investigate further.Updated Reply:Hi Paul, Thank you for your patience whilst we looked in to this for you. You should have received a response from your Property Manager regarding matters that you flagged, these should now be in the process of being resolved. We sincerely apologise if you have felt neglected - it's certainly not how we want our clients to feel. Please do not hesitate to get in touch if you need any further assistance.
5/5
TrustpilotVery professional service
Very professional service, organised and friendly.
Agent replied · 7 February 2025
Dear Ivana,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear your feedback.
5/5
TrustpilotPrompt communication
Prompt communication, understanding attitude and always felt completely in the loop throughout the entire process - James Smith in particular made the whole process much easier ! Would definitely recommend
Agent replied · 7 February 2025
Dear Jess,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. James will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
5/5
TrustpilotPrompt Service
Prompt and efficient service was given by Tamara.
Agent replied · 30 October 2024
Hi Sally,Thank you for the review. We are so pleased Tamara was prompt and efficient.Best RegardsChestertons
1/5
TrustpilotDon’t go with Chestertons or you’ll…
Don’t go with Chestertons or you’ll regret it. 4 renegotiations, to be told a week before I move for work purposes it’s not worked out. Horrible service, pressure sales, texts at 1am. Wouldn’t recommend to my worst enemy.
Agent replied · 30 October 2024
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotDawn, Knightsbridge office
Dawn in the Knightsbridge office is outstanding. She understands what you need and doesn't waste time showing you properties that aren't suitable. Her service, and professionalism are impeccable and her market knowledge impressive.
Agent replied · 30 October 2024
Thank you so much for your review!
5/5
TrustpilotThe entire team of Chestertons in…
The entire team of Chestertons in SW11,Battersea has been wonderful specially Camillo who helped my PWM's clients to fulfill their needs, thank you.
1/5
TrustpilotWorst experience as a landlord
Property management demonstrates lack of understanding, knowledge, capacity and plain complacency.
Agent replied · 30 October 2024
Hi there, we're sorry to see you have left this rating. In order for us to investigate this, we have sent you a request via Trustpilot for further details. If you could please reply to this at your earliest convenience, we would really appreciate it.
5/5
GoogleCompletely different to other operators in the area, Chestertons were extremely helpful and professional - and made what is normally a stressful experience, hassle free. Magda went above and beyond - thank you!
5/5
GooglePaul was excellent and professional throughout the whole process of acquiring a new lease.
5/5
TrustpilotReally great estate agents
Really great estate agents and very helpful to find our flat. Giancarlo, who my partner and I dealt with directly, has been super responsive and lovely! Thanks so much :)
Agent replied · 30 October 2024
We're so happy to hear what a great help Giancarlo has been. Wishing you all the best in your new home.
5/5
TrustpilotI have had the pleasure to work with…
I have had the pleasure to work with Chesterstons and in particular with Charlotte who has been incredibly professional and wonderfully supportive throughout the whole flat search process! Thank you so much! Warmest wishes and gratitude,Beata
Agent replied · 30 October 2024
Thank you for sharing Beata. We are really pleased to hear this.
5/5
GoogleI couldn’t recommend Eliza enough! She was a real pleasure to deal with and really helped me on my property search. Very flexible and will go above and beyond! Thank you!
5/5
TrustpilotVery professional and helpful.
Agent replied · 30 October 2024
Thank you for the 5 star review Rishi
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chestertons St John's Wood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
